Contact Centre

Night Operator - CCTV

Location: North Bristol
Posted: 21/09/2021

Salary: £20,311 - £21,840
Job Type: Permanent

Recently celebrating their 20 th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operat...Read more


Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room,  you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

  • Monitoring CCTV activity and images
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Updating and reporting on clients recorded information
  • Handling and management of alarms
  • Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8 pm – 8 am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown = 

£9.30 per hour during the probation period (£20,311 pa)

£10 per hour for nights (£21,840 pa)

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance
  • Living Wage accredited company
  • Nest Pension – 8% total
  • Pizza Fridays (last Friday of the month)
  • Free cinema ticket every month
  • Free coffee from Café Nero every week
  • Bonus for catching criminals
  • Socials
  • Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Finance

Operations MI & Transfer Analyst

Location: Central Bristol
Posted: 21/09/2021

Salary: £27,000 - £35,000
Job Type: Permanent

Are you someone who strives for excellence? Do you have strong analysis and problem solving skills? We are proud to be partnering ...Read more


Are you someone who strives for excellence?

 

Do you have strong analysis and problem solving skills?

 

We are proud to be partnering a FTSE 100 company and the UK’s market leader in their field.  They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down. They are now looking for an Analyst to deliver data and Management Information across departments. As an Analyst, you will work with your friendly team to deliver reports and liaise with key stakeholders to assist the wider business.

 

In return, you will enjoy working in a beautiful office in the heart of Bristol City Centre and will receive a competitive salary and excellent benefits. This includes an annual bonus, generous holiday entitlement and pension scheme, plus a host of flexible lifestyle benefits. There is also the very real opportunity for career development and ongoing progression.   

 

The role:

  • Working alongside the Project Manager to deliver Insight and MI solutions for Transfers
  • Supporting the Operations MI and Reporting Senior Manager to ensure all data requests are serviced and that the data within them is accurate
  • Using SQL to extract and manipulate data from the in-house systems
  • Ensuring that all activity is properly documented to allow peer review and reproducibility
  • Working with key internal and external stakeholders to ensure the process meets the agreed business timeframes
  • Interpreting any anomalies in data from accuracy checks and taking appropriate action to prevent issues from occurring in the future
  • Supporting wider activity in the team as required
  • Dashboard and report designing for wider business functions

 

The person:

  • Educated to Degree level
  • Experience in a similar role
  • Strong organisation, Excel, and numeracy skills
  • You should be proactive, resourceful, and keen to develop your skills

 

Please note that you would be starting the role remotely but will eventually need to be in the office for a minimum of two days a week.

You could be looking to develop your current skills in a new role, or you could be looking for your next challenge. You could even be looking to get your foot in the door of a company that will encourage and support your career growth. If this sounds like you, don’t hesitate to get in touch! We are accepting applications now!

Business Services

Team Secretary

Location: Central Bristol
Posted: 21/09/2021

Salary: £20,000 - £25,000
Job Type: Permanent

We’re looking for an experienced Secretary to join a professional company in the City Centre. You’ll be efficient, reliable and a ...Read more


We’re looking for an experienced Secretary to join a professional company in the City Centre.

You’ll be efficient, reliable and a great team player – ideally with a couple of years’ experience of providing secretarial support to a team.

Recognised as a ‘best place to work’ within their sector, the team in the Bristol office are looking forward to welcoming a new starter.  You’ll receive a strong salary of £20-25,000 per annum plus some great benefits including private medical insurance, life assurance and an employer contribution pension, amongst others. 

Daily duties will be varied and interesting, reflecting the changing workload of the business.  Key responsibilities are: -

  • Working to agreed time frames to produce accurate reports, letters, word documents etc This will include both audio and copy typing
  • Providing administrative support to the Bristol office, to include photocopying, filing, scanning
  • Paying close attention to detail in managing and filing correspondence and other documents to shared drives
  • Diary management for a small team
  • Processing expense claims and travel arrangements
  • Planning, monitoring and control of own workload.  Able to multitask when required and re-prioritise tasks as needed
  • Working within the support team, assisting others when their workload becomes heavy to ensure the department runs efficiently at all times.

If you’re comfortable with all of these duties, then we’re sure you’ll have the skills and experience required but please check below…

  • Experience of providing administrative / secretarial support within a professional services environment ie. Legal / Financial Services / Surveyors / Architects or similar
  • Accurate audio and copy typing skills with speed above 45 wpm
  • Excellent working knowledge of Microsoft applications with some level of experience in editing and formatting Excel documents
  • Super communication skills – you’re used to working in a team and liaising with both internal members of staff and clients
  • A professional and can-do attitude – you’re self-motivated, flexible and can prioritise, to ensure you meet deadlines

Due to the current situation, this role will be based remotely with a planned return to the office.

Contact Centre

Customer Sales Advisor

Location: East Bristol
Posted: 21/09/2021

Salary: £20,000
Job Type: Permanent

Do you like talking to people on the phone and do you excel in customer service? Do you enjoy working to targets and helping a cus...Read more


Do you like talking to people on the phone and do you excel in customer service?

Do you enjoy working to targets and helping a customer decide what they would like?

Our client is looking to recruit several Customer Sales Advisors to join their team.

You will be an essential part of the Customer Sales team and you will be targeted to convert inbound customer enquiries into bookings. You will be the first point of contact for the customer whether that is via the phone, webchat or email so it is essential that you have excellent customer service skills. The Customer sales team have on average 1500 queries a week so there are plenty of opportunities if you enjoy the challenge of a target and beating it!

Daily responsibilities for the Customer Sales Advisor:

·        Dealing with customer enquiries: phone, email and live chat.

·        Converting enquiries into qualified deals lead, reservations, appointments, and referral to the Transaction Team.

·        Logging customer enquiries onto the company’s CRM system

·        Retrieving information from the company website and company stock database

·        Demonstrate comprehensive knowledge and understanding to answers to all customer enquiries at the first point of contact.

·        Using various computer systems and databases to define Service Level Agreements.

·        Strive to exceed individual sales targets. Your input helps the overall success of the sales centre team targets.

 

Due to the nature of the positions, it is essential that you have experience of working in a sales and customer service advisor position previously, ideally in an office-based environment.

In return our client is offering:

·        Excellent basic salary and the opportunity to earn an uncapped bonus.

·        40.5 hours per week over 5 days 8.30 a.m. – 5.30 p.m. or 10.00 a.m. – 7.00 p.m.

·        Monday to Friday and 1 in 2 Saturday (8.30 a.m. – 6.00 p.m.) or Sunday (10.00 a.m. – 5.00 p.m.) and you would get the day off in lieu.

·        Free parking

·        Plus, additional benefits

If you are interested in hearing more details, then please get in touch asap as the client is looking to get the successful candidates started as soon as possible.

Contact Centre

Outbound Customer Service Advisor

Location: North Bristol
Posted: 20/09/2021

Salary: £13.65 p/h
Job Type: Contract/Temp

Are you passionate about customer service? Do you have an excellent telephone manner? Our client, based in an easily accessible ar...Read more


Are you passionate about customer service?

Do you have an excellent telephone manner?

Our client, based in an easily accessible area of North Bristol, is looking for an Outbound Customer Service advisor to join their busy team for an initial period of 3 months. This position is to start immediately.

The client is offering an extremely competitive hourly rate, free onsite parking, and some home working flexibility. The hours for the position are Monday – Friday 9.30 a.m. – 5.30 p.m. 35 hours a week.

Daily duties will include:

  • Contacting customers to ensure that they have the correct paperwork and assisting when the paperwork has expired
  • Liaising with 3rd parties to ensure that deadlines are adhered to
  • Processing information on to the inhouse database and ensuring that it is all entered accurately
  • Investigating missing information and utilising various sources and channels to locate and provide accurate information
  • Providing exemplary customer service while also ensuring that the demands of the business are met
  • Pro-actively taking ownership of queries and delivering the appropriate solution
  • Effectively liaising with internal and external departments
  • Adhoc administration duties that are required to support the team.

 

Due to the nature of this role, previous office-based customer service experience is required although this does not necessarily have to be from a contact centre environment. The successful candidate should be able to demonstrate excellent attention to detail, problem-solving and decision-making skills. 

 

Please contact us ASAP if you are interested in this role as this role is to start immediately.

Contact Centre

Operations Team Leader

Location: East Bristol
Posted: 20/09/2021

Salary: £28,000 - £30,000
Job Type: Permanent

Are you an experienced Team Leader with a passion for customer service? Do you have previous people management experience? Our cli...Read more


Are you an experienced Team Leader with a passion for customer service?

Do you have previous people management experience?

Our client is looking to recruit an experienced Operations Team Leader to drive the performance of a friendly team. Leading from the front, the successful Team Leader will coach and motivate their team to achieve outstanding customer service, and meet team and business KPIs.

In return for this Operations Team Leader position, our client is offering a competitive salary and excellent benefits, all while working in a state-of-the-art office with onsite parking.

Duties and responsibilities:

  • You’ll be responsible for the daily resourcing and workflow of a team
  • Regularly reviewing individual and team performance targets, outputs, and behaviours
  • Completing monthly performance reviews with all team members and implementing performance improvement plans
  • Ensuring all HR policies and procedures are followed
  • Providing a consistent high level of quality service to internal and external customers
  • Collaborating with other operational teams to proactively look for ways to improve customer satisfaction
  • Ensuring training and succession plans are in place to develop, engage, and retain competent team members
  • Providing operational and subject matter guidance for all team processes
  • Providing daily, weekly, and monthly reporting for all required team metrics

 

Skills and experience required:

  • Previous team leader experience
  • Experience of managing performance
  • Excellent written and verbal communication skills
  • People management experience including feedback, coaching, and performance management
  • Strong IT skills and problem solving capabilities
  • Excellent time management and organisational skills

 

If you are keen to hear more or apply for this Team Leader position, then please get in contact ASAP!

Contact Centre

Helpdesk Consultant

Location: Central Bristol
Posted: 20/09/2021

Salary: £19,500
Job Type: Permanent

Are you excited to grow your career? Do you love providing great customer service? We are proud to be partnering with Hargreaves L...Read more


Are you excited to grow your career?

Do you love providing great customer service?

We are proud to be partnering with Hargreaves Lansdown: a FTSE 100 company and the UK’s market leader in their field. They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down. Hargreaves Lansdown are now looking for great people who are looking to invest in their future to join them as Customer Service Advisors working in their beautiful office in the heart of Bristol City Centre.

The Job

As a Customer Service Advisor working in a fast-paced and busy environment, you will be passionate about providing the best customer service and making a difference in a primarily telephone-based role. You will be responsible for assisting existing customers with a wide range of enquiries – taking complex information and communicating it in a simple way.

No experience? No problem! You will be provided with extensive training and ongoing support to ensure you have the knowledge to answer client queries with confidence.

The Perks

There are plenty!

  • A great starting salary and annual bonus
  • Monday to Friday shifts between 8.00 a.m. to 6.00 p.m. and only 1 in 3 Saturday mornings
  • 25 days holiday and the option to buy up to 5 days more a year
  • An excellent pension scheme
  • Loads of discounts – gyms, bars and restaurant
  • Travel to work schemes – season ticket loans and cycle to work
  • Annual events, activities and social/sports groups
  • Flexible working and part-time opportunities
  • A tailored career development plan to support your career goals
  • And many more…

The Person

You could be a graduate looking for your first career opportunity. You could be working in hospitality or retail and fancy a change. It really doesn’t matter as long as you are keen to learn and have bags of enthusiasm – oh, and you should be super friendly!

We have loads of great opportunities available to start in September. So, if this Customer Service Advisor opportunity excites you, then we want to hear from you!

Contact Centre

Stock Controller

Location: West Bristol
Posted: 20/09/2021

Salary: £20,000 - £21,000
Job Type: Permanent

Are you an organised team player? Are you looking to put your administration skills to the test with a new and challenging role? T...Read more


Are you an organised team player?

Are you looking to put your administration skills to the test with a new and challenging role?

 

This is a fantastic opportunity to join a thriving business as they continue to expand! This is an incredibly varied role, and offers the opportunity to expand your current skills while delivering an exceptional service to customers. In return, our client will offer a competitive salary, excellent benefits, and the opportunity to develop and progress within the company.

In this role, you will be:

  • Compiling a daily deal checker with internal site movements for sold vehicles between branches
  • Organising internal site movements
  • Chasing ETAs for sold vehicles from multiple third-party companies
  • Loading and maintaining logistics software for all due cars into the business
  • Chasing and redirecting cars are required
  • Scanning and recording vehicle documents and filing as required
  • Chasing suppliers/buyers for missing V5s, Service Histories, Sat Nav discs etc for stock cars
  • Inputting purchase invoices from multiple suppliers onto the in-house system
  • Booking in paperwork for new arrivals to site and internal site movements
  • Ensuring boxes are checked for all correct documentation
  • Booking out cars to third-party contractors as required
  • Sending out paperwork for cars that arrive at other sites as required
  • Carrying out general administration work

 

Due to the nature of this role, the successful candidate will need:

  • A current valid UK Driving License
  • GCSE English and Maths grade C or above
  • Experience of a similar role in a fast-paced environment
  • Strong organisational and communication skills
  • Good IT skills including Microsoft Excel, Word, and Outlook

 

So, if you’re looking for your next challenge and want to be part of a vital team, get in touch today!

We are accepting applications now for interviews taking place soon!

Business Services

Workplace Solutions Operations Support

Location: Central Bristol
Posted: 20/09/2021

Salary: £18525 - £21500
Job Type: Permanent

Workplace Solutions Operations Support Monday – Friday City Centre £18525 - £21500 p/a We are proud to be partnering with a FTSE 1...Read more


Workplace Solutions Operations Support

Monday – Friday

City Centre

£18525 - £21500 p/a

We are proud to be partnering with a FTSE 100 company and the UK’s market leader in their field. They have enjoyed phenomenal success and growth over the past year- and this shows no sign of slowing down!

They are now looking for Workplace Solutions Operations Support to assist the Workplace Solutions team with ongoing client administration. A large portion of this role involves verifying the identity of clients in line with UK and EU anti-money laundering regulations. In return, you will receive a fantastic benefits package including an annual bonus, and the opportunity to grow your career with a successful company passionate about the growth of their employees!

The role:

  • Assisting in the Anti-Money Laundering verification and reverification of clients
  • Learning and developing basic knowledge surrounding pensions
  • Maintaining schemes and member records on the in-house systems, ensuring records are always correct and up to date
  • Investigating and resolving any basic employer and member queries
  • Ensuring Group SIPP contributions are applied to accounts

About you:

Full training will be provided to you, however previous experience of administrative and customer service duties would be advantageous! Due to the nature of this role, the successful candidate will need Maths and English GCSE Grade C or above. You should also have strong organisational and communication skills.

So, if this role sounds like you, get in touch today! We are accepting applications for interview taking place soon!

Contact Centre

Temporary Customer Service Advisor - 11th October Start

Location: North Bristol
Posted: 12/09/2021

Salary: £13.59 per hour
Job Type: Contract/Temp

Do you love working with customers and giving them the best service? Would you like to work for one of Bristol’s premier employers...Read more


Do you love working with customers and giving them the best service?

Would you like to work for one of Bristol’s premier employers?

Our client, based in North Bristol, is offering a fantastic opportunity to join their award-winning team as a temporary Customer Service Advisor.  Starting on 11th October for a period of 2-3 months, you will be trained to answer calls from service users and deal with queries relating to loyalty payments.  This is a great way to learn about the service, while gradually taking on additional responsibilities as your knowledge and confidence increases. 

In return, you’ll be paid an amazing hourly pay rate to work office hours in a state-of-the-art contact centre offering onsite parking and easy access by public transport, plus all the facilities and mod-cons you could hope for!

Daily duties of the temporary Customer Service Advisor to include;

  • Dealing with basic queries relating to loyalty payments
  • Administering simple changes to customer details
  • Taking details and forwarding on more complex queries
  • Delivering exceptional customer service at all times
  • Liaising with internal departments and external parties
  • Logging all correspondence and updating the database

If you’re only looking for something temporary then that’s fine – but if you want to stay, then you’ll be able to apply to become a permanent and fully-fledged Customer Service Advisor.  You’ll then get to enjoy the market-leading salary and benefits package, and the training, development and progression opportunities that this brings!

This temporary Customer Service Advisor role is your chance to gain valuable experience and skills that will set you apart and possibly lead to a long-lasting career within customer services. 

So, whatever your experience – if this sounds ideal then we want to hear from you!

Sales

Internal Sales Representative

Location: North Bristol
Posted: 10/09/2021

Salary: £19,000 - £21,000 +OTE
Job Type: Permanent

An Internal Sales Representative is needed to join a growing team in a modern and quirky office based in Aztec West. As an Interna...Read more


An Internal Sales Representative is needed to join a growing team in a modern and quirky office based in Aztec West. As an Internal Sales Representative you will be driven and ambitious with a natural ability to build rapport with your clients.

No cold sales or new business sales in this role, you will be 100% focused on current clients only.

You will be passionate, engaging and motivated by building long and trusted relationships with your clients. With plenty of opportunity to progress in this environment, you will be looking to start your career with a forward-thinking company.

Your daily duties will include:

  • To increase profitable sales within your portfolio of current spending clients
  • To ensure that the systems are maintained regarding customer and competitor activities
  • To maintain a high level of service in all dealings with both internal and external customers
  • Ensure discounts set are used or removed in line with business procedures
  • Demonstrate understanding of breakdown of customer spends target group and to recognise opportunities for increased product throughput
  • Take ownership for all aspects of the customer’s account management requirements, and escalate appropriately any issues to ensure timely closure

 

In return you will benefit from:

 

  • Monday – Friday working hours 8:45 – 5:00pm
  • A competitive salary
  • 33 days holiday, inclusive of bank holidays (The office is also closed for the 2 weeks over Christmas – paid!)
  • Free onsite car parking
  • Intensive 8-week training
  • Excellent incentives – such as trips abroad and cash prizes
  • Pension contribution
  • Private health care
Business Services

Account Manager

Location: Central Bristol
Posted: 10/09/2021

Salary: THIS IS A CONTRACT ROLE 9 MONTHS
Job Type: Permanent

A fantastic opportunity to join a successful Bristol company in a key operations role. Working in the busy events and promotions s...Read more


A fantastic opportunity to join a successful Bristol company in a key operations role.

Working in the busy events and promotions sector, the role will provide key support to the Director and to the general running of the business.

You’ll be efficient and solution focussed – always able to think outside the box to ensure the job gets done. Happy taking instruction and similarly confident working on your own initiative, you’ll be fast paced and reliable. You’ll have some experience in a customer and client facing environment and will be confident in conducting business calls, emails and face to face meetings with clients and associates at all levels.

You must have strong experience of reporting in excel, used to using lookups and pivot tables.

Daily duties will include:-

  • Producing Excel based reports on business performance
  • Working with the field-based staff team to collate stock levels and report on the full company inventory
  • Create stock management trackers and weekly planners and stock reconciliation
  • Client facing ROI management and stock management reports
  • Staffing booking and management. Sending out booking confirmations to all staff
  • Event staff evaluation
  • Completing compliance checks for contractors
  • General administration tasks to support the team

You’ll be working closely with the Director and will be supporting her with a wide variety tasks, ranging from office supplies through to attending new client meetings. It’s vital that you can work on a one to one basis whilst also working closely in the office team.

The role will be varied – requiring you to multi-task and reprioritise as the demands of the business change. Challenging, really interesting and rewarding.

Candidates must have strong Microsoft Office experience along with a track record of working in a fast-paced role, in a client facing capacity.

Due to the high volume of applications we are anticipating for this role you are encouraged to apply immediately. We may not be able to respond to all applicants however all CVs will be considered.

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