Contact Centre

Customer Service Advisor

Location: North Bristol
Posted: 29/10/2020

Salary: £18500
Job Type: Permanent

Are you passionate about customer service? Do you enjoy providing a premium level of customer service to each and every customer? ...Read more


Are you passionate about customer service? Do you enjoy providing a premium level of customer service to each and every customer? Would you like to join a global leader in their industry as a Customer Service Advisor?

My client, based in Aztec West, is looking for a Customer Service Advisor to join their team.

Your daily duties will include:

· Delivering a world-class service by answering customer calls and placing orders accurately and promptly, whilst adding value through knowledge and ability where advice and solutions are required

· Taking control and guiding the customer through the order process to ensure accurate order placement

· Managing out of stock situations by offering alternative products

· Offering solutions to customers based on product/application enquiries

· Managing inbound enquiries using appropriate questioning

· All associated administration duties

You will be an excellent team player, hardworking, enthusiastic and willing to learn new skills whilst wanting to progress your career.

Working hours are currently Monday to Friday 9.00 a.m. - 5.30 p.m. and this will be office-based. In time there will be a shift pattern working either 8.30am - 5.00pm, 9.00am - 5.30pm or 9:35am – 6:05pm.

· 33 days holiday, inclusive of bank holidays

· Free onsite car parking

· Christmas period off

· Intensive training

· Pension contribution

· Private health care

· Excellent incentives, including company events and socials

Please apply today if interested as interviews are taking place ASAP.

Business Services

Administrator

Location: Central Bristol
Posted: 28/10/2020

Job Type: Contract/Temp

Do you have experience in the legal, financial services or the insurance sector? Are you looking for a temporary position within a...Read more


Do you have experience in the legal, financial services or the insurance sector?

Are you looking for a temporary position within an administrative role?

Our client is looking for a temporary employee to assist with office relocations within Bristol City Centre. This position will be suitable for someone with a can-do attitude, critical thinking skills, and the ability to work efficiently with other team members. You will also need to have keen analytical and problem-solving skills to succeed in this role.

Key duties include:

  • Assisting the project team with documentation management (indexing, scanning, archiving etc)
  • Assisting with the successful delivery of the relocation alongside wider teams within the business
  • Attending and recording meetings during the process, including project meetings to track action points
  • Chasing up outstanding information and files to keep the project on track for completion
  • Providing assistance in future storage plans and processes on the new site
  • Working with members of the Strategic Change team to develop project plans
  • Ensuring plans meet business requirements and constraints meet objectives

Due to the nature of this role, you will need to have experience in a coordinator/administrative support role, ideally from legal, financial services or insurance background.  You will need to be organised, adaptable, and capable of engaging with other teams members to deliver results.

If this is something you’re interested in, please get in touch with us today

Finance

Finance Manager

Location: Other
Posted: 28/10/2020

Salary: £40,000 - £43,000
Job Type: Permanent

Finance Manager Caldicot £40,000 - £43,000 Are you newly qualified and ready for the next challenge? Our client is looking for a F...Read more


Finance Manager

Caldicot

£40,000 - £43,000

Are you newly qualified and ready for the next challenge?

Our client is looking for a Finance Manager to join their busy finance team. The position will be hands-on and will require strong communication skills and successful client interaction to ensure the smooth running of the department.

The successful Finance Manager will report directly into the Head of Finance and will manage the small team on a day to day basis.

This role would suit an experienced Finance Manager who is newly qualified, (CIMA, ACA or ACCA) or if you are due to complete your studies imminently and feel ready for the next step.  Experience of working with Sage 200 Accounts and Sage 50 Payroll is essential.

Duties

  • Proactively manage two team members to ensure the transaction processing elements of the finance function run smoothly
  • Oversee credit control and ensure that strong relationships are built and maintained with all clients
  • Run weekly and monthly payroll using Sage 50
  • Compile MI reports using the internal system and discuss findings with departmental managers
  • Compiling and updating excel spreadsheets, experience of V-look ups / Pivot tables / Power Queries would be advantageous
  • Dealing with internal and external escalated queries; demonstrating both excellent communication skills and customer service skills

You’ll be self-motivated, with an efficient way of working and superb communication skills.  You’re confident when dealing with suppliers and clients; a real clear thinker and will offer the stability and accountability that the Head of Finance needs.

If this sounds like you…..please check you have the skills and experience listed below and then get in touch with us asap for more information.

  • 3 years experience within a similar role
  • ACCA , CIMA or ACA qualified (or almost)
  • Experience of using Sage 200 Accounts and Sage 50 Payroll
  • Strong numeracy skills and attention to detail
  • Solid working knowledge of Excel

 

Contact Centre

Day Operator - CCTV

Location: North Bristol
Posted: 26/10/2020

Salary: £20311 - £20748
Job Type: Permanent

Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol are now looking for experienced...Read more


Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol are now looking for experienced CCTV Operators to join their friendly team.

In a newly updated, high spec control room, you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

· Monitoring CCTV activity and images

· Taking incoming telephone calls, liaising with customers, clients, and security companies

· Updating and reporting on clients recorded information

· Handling and management of alarms

· Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary

The day shift - 8am – 8pm working 4 days on, 4 days off.

Salary breakdown =

£9.30 per hour during the probation period (£20,311 pa)

£9.50 per hour for days (£20,748pa)

In return you will receive:

· SIA CCTV qualification (Company Funded)

· Onsite car parking

· £50 birthday bonus

· Access to a wealth of discounts through Perkbox

· Competitive holiday allowance

· Living Wage accredited company

· Nest Pension – 8% total

· Pizza Fridays (last Friday of the month)

· Free cinema ticket every month

· Free coffee from Café Nero every week

· Bonus for catching criminals

· Socials

· Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Sales

Business Development Manager

Location: North Bristol
Posted: 26/10/2020

Job Type: Permanent

Do you have previous sales experience within the corporate hospitality or sporting industry? Our client, a premier hospitality and...Read more


Do you have previous sales experience within the corporate hospitality or sporting industry?

Our client, a premier hospitality and sporting venue, is looking for a Commercial Manager to take the lead in generating sales for their hospitality and event bookings, and advertising and sponsorship agreements.  The successful candidate will be responsible for developing new relationships, managing existing relationships, and increasing advertising and sponsorship.  Our client is based in an easily accessible area of North Bristol with onsite parking.

Other daily duties of the Commercial Manager to include:

  • Reviewing and improving the sales process to grow the number of hospitality and events bookings year on year
  • Maximising sales by means of telesales, online channels and face to face appointments
  • Responding to inquiries via the website and social media, email, and telephone in a professional and timely manner
  • Completing sales and account management of all sponsorship partners and advertising suppliers
  • Sourcing and retaining new sponsorship partners ensuring they receive a first-class service
  • Networking to promote the business within the commercial market
  • Overseeing the website and utilising social media channels to promote the business
  • Identifying potential additional revenue streams and creating business cases to support their implementation
  • Producing sales plans showing how commercial targets will be hit and the resources required to do so

Due to the nature of this Commercial Manager role, proven business development experience is required and a passion for hospitality and/or sports would be advantageous.  This is alongside the ability to work independently, excellent attention to detail, and strong communication skills.

Our client is offering a great package and is well established in their industry.  If this sounds like a role that would be of interest to you, then please get in touch with us to apply.

 

 

 

Contact Centre

ARC Operator

Location: South Bristol
Posted: 23/10/2020

Salary: £20225
Job Type: Permanent

Have you worked within a role that requires excellent customer service skills? Are you now looking for a role that offers that wor...Read more


Have you worked within a role that requires excellent customer service skills? Are you now looking for a role that offers that work/life balance?

The shift pattern here is a rotating 4 shifts on 4 days off: 7am – 7pm (for 2 weeks) and 7pm – 7am for 2 weeks)

Offering a competitive starting salary of £20225 with opportunities for this to increase.

If you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you!

Your main duties will include:

  • Receiving incoming telephone calls, liaising with customers, clients and Security Companies
  • Monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.
  • Handling and management of priority/life or Non-life alarms
  • Helpdesk Desk support to all clients and store staff
  • Updating and reporting on clients recorded information

The below is desirable but not essential

  • Worked within a contact centre environment or in a role where you are required to use the telephone
  • Excellent administration skills
  • Have a sound understanding of IT – inclusive of the Microsoft package

Full training will be provided, together with on-going relevant support and company-funded qualification

Own transport is recommended due to the location (Whitchurch) unless you live in the Hengrove/Headley Park/Bishopsworth/ area.

Contact Centre

Night Operator - CCTV

Location: North Bristol
Posted: 23/10/2020

Salary: £20311 - £21840
Job Type: Permanent

Recently celebrating their 20 th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operat...Read more


Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room,  you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

  • Monitoring CCTV activity and images
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Updating and reporting on clients recorded information
  • Handling and management of alarms
  • Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8 pm – 8 am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown = 

£9.30 per hour during the probation period (£20,311 pa)

£10 per hour for nights (£21,840 pa)

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance
  • Living Wage accredited company
  • Nest Pension – 8% total
  • Pizza Fridays (last Friday of the month)
  • Free cinema ticket every month
  • Free coffee from Café Nero every week
  • Bonus for catching criminals
  • Socials
  • Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Finance

Finance Assistant

Location: Other
Posted: 22/10/2020

Salary: £25000
Job Type: Permanent

Finance Assistant Caldicot £25,000 Are you an experienced Finance Assistant ready for the next challenge? Our client is looking fo...Read more


Finance Assistant

Caldicot

£25,000

Are you an experienced Finance Assistant ready for the next challenge?

Our client is looking for a Finance Assistant to join their busy finance team. The position will be hands on and will require strong communication skills and successful client interaction to help the smooth running of the department.

The successful Finance Assistant will report directly to the Finance Manager and will have the opportunity to grow and develop with the team (Head of Finance, Finance Manager, and 2 Finance Assistants).

This role would suit an experienced Finance Assistant who can hit the ground running, experience of credit control, processing invoices, PO’s and sales ledger will be essential. Experience of working with Sage 200 Accounts and Sage 50 Payroll is preferred.

Duties

  • Oversee credit control and ensure that strong relationships are built and maintained with all clients
  • Liaising with clients and managers
  • Processing Purchase Orders and Goods Receipting
  • Processing Purchase Invoices
  • Dealing with Purchase Invoice/Order queries both internally and externally
  • Raising Sales Invoices
  • Reporting
  • Housekeeping and Maintenance of Sales and Purchase ledgers
  • Month end payment runs and ad hoc payments
  • Receipt Posting
  • Assisting with weekly payroll
  • Supporting Finance Manager and Head of Finance with other tasks as and when required

 

You’ll be self-motivated, with an efficient way of working and superb communication skills.  You will have a can-do attitude and always willing to help. You’re confident when dealing with suppliers and clients; with strong telephone and a real clear thinker to join this busy team.

If this sounds like you…..please check you have the skills and experience listed below and then get in touch with us asap for more information.

 

  • At least 2 years’ experience working in Finance
  • IT Proficient – good knowledge of Microsoft Office (Excel in particular)
  • Knowledge of Sage 200 would be advantageous
  • Experience of Credit Control and payroll
  • Used to working with multi companies and multi ledgers
Business Services

Security Analyst

Location: Central Bristol
Posted: 22/10/2020

Salary: £40000
Job Type: Permanent

Do you have experience in the security of large companies/organisations? Are you passionate about driving for results and deliveri...Read more


Do you have experience in the security of large companies/organisations?

Are you passionate about driving for results and delivering high standards?

Our client, based in a prime City Centre location, is seeking a Security Analyst to join their Security team in implementing security policies and controls across the business.  This is an exciting and varied role, encompassing the security of Facilities, IT Systems & Applications and Data Privacy, where no two days will be the same!

Key duties of the Security Analyst will include:

  • Monitoring and promoting IT compliance with key controls
  • Managing Building Access Control and CCTV systems
  • Keeping up-to-date with security and privacy legislation, and advising the organisation on measures that should be implemented
  • Participating in Business Continuity processes and Security & Environment committees
  • Ensuring that all regulatory guidelines and company procedures are adhered to
  • Conducting User Access Reviews
  • Being the first point of contact for Security Incidents and risk management
  • Working closely with other departments to continuously improve IT Security
  • Assisting in the new business process through meetings and completion of due diligence documents
  • Providing expert advice on information risk analysis and management
  • Managing the key risks within your department and reporting any suspected incidents of fraud and corruption

Due to the nature of this Security Analyst role, you will need to have 2-3 years’ experience in the security of large companies/organisations and ideally be educated to Degree level in an Information Technology or Security subject.  This is alongside certifications/knowledge of international standards related to information security, risk management, business continuity, and the environment i.e. CISA, CISM, CISSP, CRISC, PMP or similar, ISO 27001, ISO 23000, ISO 25999, ISO 9000, ISO 14001, ISO 50001, PRL, PCI-DSS etc.

This Security Analyst role will be 37.5 hours per week, Monday to Friday, although some flexibility and international travel may be required.

If you like the sound of this opportunity, get in touch with us today!

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