Do you want to work for the UK’s biggest travel insurance provider?

Are you looking for a customer service role offering plenty of variety?

If so, our client that boasts an office in a prime City Centre location is looking for several Customer Service Co-Ordinator to join their back-office travel team due to ongoing growth.  Dealing with the management of travel insurance claims, the Customer Service Co-Ordinator role offers an excellent opportunity for someone to work in a varied customer service role where no two claims are the same.  Full training and ongoing support will be offered to the successful candidate.  A competitive annual salary, shift allowance, excellent holiday entitlement and company pension scheme is also on offer. 

Daily duties to include:

• Assessing the severity of the claim and urgency of assistance required to decide on the best course of action
• Arranging medical services for customers and reviewing reports (hospitalisation, treatments, appointments etc)
• Booking services for family members (flights, accommodation, transport etc)
• Organising the logistics of getting customers home (commercial flights, air ambulances etc)
• Managing services on deceased cases (repatriations, burials, cremations etc)
• Completing a daily list of actions required to progress open claims and updating customers and family members accordingly
• Ensuring costs of services are accurately estimated and guarantees of payment are issued
• Co-ordinating services with internal teams and gaining an excellent working knowledge of external suppliers throughout the world
• Dealing with all emergency and non-emergency claims in a calm, organised and empathetic manner
• Capturing all information on the internal database and completing all associated claims administration

Due to the nature of this role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills.  While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.  Existing employees that have come from retail, hospitality and teaching backgrounds have all excelled in this role.    

As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays.  

If you are interested in this position or would like to hear more details then please contact me ASAP.

Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about delivering excellent customer service?  

If so, our client that boasts an office in a prime City Centre location is looking for several Claims Call Handlers to join their travel team. 

Dealing with various travel insurance claims from flight delays and lost baggage to early termination and holiday cancellation, the Claims Call Handler role offers an excellent opportunity for someone to further develop their customer service skills. 

Full training and ongoing support will be offered to the successful candidate.  A competitive annual salary and excellent holiday entitlement is also on offer, as well as the rare opportunity in this industry to work Monday to Friday office hours shifts between 8:00a.m. to 6:00 p.m. 

Daily duties to include:

• Acting as the first point of contact for customers relating to new or ongoing travel insurance claims
• Registering new claim applications on the internal system and capturing all relevant information
• Ensuring the correct claims form is sent within 24 hours of notification
• Advising customers about the progress of their ongoing claim and logging all correspondence 
• Dealing with all enquiries in a professional and efficient manner in line with required service levels and standards
• Meeting standards of customer service excellence
• Adhering to external regulations and guidelines and internal policies and procedures
• Understanding policy terms and conditions

Due to the nature of the Claims Call Handler role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills.  While previous customer service, sales or claims experience is required, this does not necessarily need to have been gained in a contact centre environment.  Existing employees that have come from retail and hospitality backgrounds have all excelled in this role. 

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is interviewing now!

Are you immediately available to join a small and friendly team based in Bradley Stoke?

Do you have previous telephone or sales experience?

If so, my client is looking for you!

Based in a modern and professional environment you will be assisting the sales team, contacting businesses to gain their interest in a quotation for the renewal of their business insurance.

You will be confident over the telephone whilst having a professional telephone manner, you will be working in a fast-paced environment where hard work pays off.

Your daily duties will include:

• Handling calls (outgoing only), to maximise sales performance, lead generation and retention targets through the provision of effective and efficient communication and negotiation skills
• Contribute to the achievement of team and operational targets
• Liaising with clients/prospective clients all year round
• Deliver individual quantitative targets, adhering to quality and accuracy standards
• Provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision

In return you will have the rare opportunity to work office hours Monday – Friday, a competitive salary of £18000 - £20000, free onsite and local parking and the potential to build your career within the business!

It is essential that you have worked over the telephone or within a targeted sales environment and are immediately available!

Please apply today with an updated CV or contact the office to discuss further

Do you want to work for one of the UK’s leading financial institutions?

Are you passionate about compliance and keen to take the next step in your career?

If so, our client that boasts an office in a prime City Centre location is looking for a Compliance Officer to provide full compliance and challenge to the business in line with external FCA regulations and internal business requirements. The Compliance Officer will be responsible for supporting the Compliance Manager with several risk divisions and completing various projects in line with these.

Full training and ongoing support will be offered to the successful candidate. A competitive annual salary with annual bonus and excellent holiday entitlement is also on offer, as well as the rare opportunity in this industry to work Monday to Friday office hours.

Daily duties to include:

• Promoting compliance and supporting driving the business from a regulatory and legal perspective
• Communicating as required and where necessary with the FCA, ensuring any requests are dealt with in a timely basis
• Addressing any regulatory and legal issues and taking the necessary action to resolve these
• Embedding new procedures for compliance as required by external FCA regulations and internal business requirements
• Ensuring awareness and compliance to regulations, changes to regulations and new regulations
• Advising management on the design and implementation of systems and procedures necessary to achieve compliance
• Maintaining and applying up to date working knowledge through the review of associated literature and web material
• Acting as the point of contact for technical guidance, contractual issues and policy interpretation with regards to compliance
• Creating and maintaining an effective compliance monitoring plan to cover internal and outsourced activities
• Investigating potential disciplinary situations and conducting disciplinary headings where appropriate regarding breeches and failures to comply

Due to the nature of the Compliance Officer role, it is important that the successful candidate demonstrates previous experience in a similar role. This should ideally be from a general insurance environment where there will be a strong technical knowledge and understanding of FCA regulations. This is alongside excellent written and verbal communication, as well as analytical and organisation skills. These will be crucial to extract relevant guidance to counteract regulatory issues and communicate these effectively at all levels, both internally and externally.

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is looking to move quickly on this role. If you are a recent graduate with a year in industry this could be an excellent opportunity for you to start you career in a compliance role so please get in contact ASAP!

Account Manager

Yate

£21,000 - £25,000 DOE

Permanent

*Flexi- time and free parking.*

This is a superb role for an experience account manager, ideally with billing/costing/invoicing experience to join a successful company in Yate.

Working with a well-established regional business, you’ll be managing accounts for business clients, helping them to efficiently manage their suppliers – ensuring that you save them time and money.

On a day to day basis, you’ll manage your own, varied workload whilst proactively managing your clients accounts, having built relationships with them.

Ideally, you’ll have experience of working in a customer service or account management position, you’ll be a confident and cheery individual who enjoys providing a professional service to your clients.

Excel skills are a must-have as is the ability and desire to work as part of a team.

Experience of working in Utilities, billing or similar would be advantageous.

You’ll receive a strong salary and benefits package, coupled with free parking and flexible working hours. This role is ideal for candidates who live within the Yate / North Bristol / South Gloucestershire areas who don’t want to travel to the city centre.

The role combines a mix of duties, utilising your customer service skills alongside a keen eye for detail, a technical problem solving mind and a solution focused approach.

• Liaising with clients over the phone, email and meeting with face-to-face on an ad-hoc basis
• Working with your clients to understand their business needs
• Negotiating and recommending supply contracts
• Ensuring that all invoices and costing information documents are correct
• Undertaking dispute and error resolution with suppliers
• Working with the admin support team who will support you on each client account by providing regular billing information, handling initial queries and producing excel based financial reports

Interested applicants are encouraged to get in touch today for more information and an initial discussion. We look forward to hearing from you

An exciting opportunity to join a professional company in Yate who specialise in providing business to business services.

The successful applicant will benefit from free parking, flexible working hours and will be joining a lovely workforce team.

The role as a ‘Technical Administrator’ and will suit applicants who enjoy working on complex data across multiple Excel spreadsheets.

You will be supporting the account management department by providing detailed information and costing analysis of customer accounts.

Efficient and reliable, you will be used to working to deadlines and will thrive in a busy environment where you are relied upon. Your work and your knowledge of each customers’ accounts provides the backbone to the service offered by the department.

Duties will include :-

• Checking invoices for errors, rectifying mistakes and arranging invoice corrections with suppliers
• Raising queries and further complaints with suppliers where necessary
• Accurately processing data into our client databases and analysing data to fully understand and evaluate customer accounts
• Liaising with established client contacts for service reviews
• Requesting changes to information held by suppliers
• Providing general support to the account management team

We are keen to hear from applicants with a background in billing or data management. Excel skills and experience are essential and will be tested as part of the interview process.

Are you passionate about delivering excellent customer service over the telephone, but want to work office hours?

If so, our client based in South East Bristol is looking to recruit an experienced Customer Service Advisor to join their existing team. The successful Customer Service Advisor will join a friendly, professional team based in an office environment. The company is committed to putting the customer at the heart of everything they do, and the successful candidate will have a proven track record of having the same approach.

In return, the successful Customer Service Advisor will enjoy 25 days holiday plus bank holidays and additional holiday between Christmas and New Year, along with other competitive benefits, including pension, cycle to work scheme and free onsite parking.

General responsibilities of the Customer Service Advisor will include:

• Responding professionally and effectively to customer calls relating to products and product codes, prices and orders, and other ad hoc enquiries
• Making recommendations to customers about additional products to complement those they already have
• Providing quotes to customers in a timely and accurate manner
• Processing all information and conversations through the inhouse database
• Liaising with internal and external departments to gather information for customers and providing feedback to them
• Dealing with any customer complaints in a professional manner and ensuring that they are resolved quickly and professionally

Our client is keen to get the right person in place ASAP, so if you are interested or you would like to hear more information, please get in contact!