Job Search

Recently celebrating their 20^th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room,  you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

• Monitoring CCTV activity and images
• Taking incoming telephone calls, liaising with customers, clients and security companies
• Updating and reporting on clients recorded information
• Handling and management of alarms
• Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8 pm – 8 am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown = 

£9.30 per hour during the probation period (£20,311 pa)

£10 per hour for nights (£21,840 pa)

In return you will receive:

• SIA CCTV qualification (Company Funded)
• Onsite car parking
• £50 birthday bonus
• Access to a wealth of discounts through Perkbox
• Competitive holiday allowance
• Living Wage accredited company
• Nest Pension – 8% total
• Pizza Fridays (last Friday of the month)
• Free cinema ticket every month
• Free coffee from Café Nero every week
• Bonus for catching criminals
• Socials
• Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Finance Manager

Caldicot

£40,000 - £43,000

Are you newly qualified and ready for the next challenge?

Our client is looking for a Finance Manager to join their busy finance team. The position will be hands-on and will require strong communication skills and successful client interaction to ensure the smooth running of the department.

The successful Finance Manager will report directly into the Head of Finance and will manage the small team on a day to day basis.

This role would suit an experienced Finance Manager who is newly qualified, (CIMA, ACA or ACCA) or if you are due to complete your studies imminently and feel ready for the next step.  Experience of working with Sage 200 Accounts and Sage 50 Payroll is essential.

Duties

• Proactively manage two team members to ensure the transaction processing elements of the finance function run smoothly
• Oversee credit control and ensure that strong relationships are built and maintained with all clients
• Run weekly and monthly payroll using Sage 50
• Compile MI reports using the internal system and discuss findings with departmental managers
• Compiling and updating excel spreadsheets, experience of V-look ups / Pivot tables / Power Queries would be advantageous
• Dealing with internal and external escalated queries; demonstrating both excellent communication skills and customer service skills

You’ll be self-motivated, with an efficient way of working and superb communication skills.  You’re confident when dealing with suppliers and clients; a real clear thinker and will offer the stability and accountability that the Head of Finance needs.

If this sounds like you…..please check you have the skills and experience listed below and then get in touch with us asap for more information.

• 3 years experience within a similar role
• ACCA , CIMA or ACA qualified (or almost)
• Experience of using Sage 200 Accounts and Sage 50 Payroll
• Strong numeracy skills and attention to detail
• Solid working knowledge of Excel

Do you enjoy resolving issues in a customer-focused way?

Are you looking for an administration role that enhances your customer service skills?

Our client based in North Bristol is looking to recruit a Customer Support Coordinator to cover for an internal secondment. The role is a 6-9 month fixed term contract to cover this internal move.  The Customer Support Coordinator position is perfect for someone that is passionate about completing tasks to a high standard with excellent attention to detail. Whilst also maintaining the high level of customer service that is the major focus for the company. A strong background in Customer Service and excel (V-look ups and pivot tables) is an essential part of the position.

The successful customer support coordinator will receive an excellent annual salary, Monday – Friday office hours (35 hours a week), parking, and a highly competitive overall package. Although due to the current situation there will also be a homeworking solution available.

The Customer Support Coordinator’s daily duties for this role include:

• Maintain sound relationships with other departments and external parties
• Process all cancellations and amended sales within agreed KPI.
• Process application requests for suppliers, owning the end-to-end process in line with the agreed KPI’s including credit applications within SLA.
• Managing the appeal process either via email or phone for rejected applications.
• Process credit reviews in line with policy.
• Investigating and resolving discrepancies and non-payments by proactively contacting debtors to obtain payment for arrears in conjunction with the Credit Analyst.
• Co-ordinate the sale of surplus stock to approved suppliers and log all appropriately.
• Carry out all additional work as requested
• Completing the stationary order

The successful candidate will have a strong customer service background and will be able to show high attention to detail in order to complete and amend services accurately. Experience of using Microsoft Office products and other software is also desirable.

If you have interested in this role please get in contact ASAP.

Do you want a new and exciting opportunity to join a professional company in Filton, who are specialists within their industry, as an Administrator?

The successful applicant will benefit from free parking, a competitive salary, Pizza Friday! and you will be joining a lovely workforce team that has a real family feel.

Working in a secure NSI accredited environment, you will be required to help with all administration duties as required for the Operators who are monitoring various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.

Duties will include:

• Logging new and updating existing files
• Completing high volumes of data entry and other administration tasks
• Using internal and external systems to log and update all reports
• Dealing with some telephone enquiries from customers and providing accurate updates
• Ensuring standards of customer service excellence are met
• Adhering to external regulations and guidelines and internal policies and procedures

Hours of work are Monday to Friday shifts between 8am and 6pm, and currently 1 in 4 weekends (but you get 3 days off in the week to make up for it).

Some of the excellent benefits in return to include:

• Onsite car parking
• Company funded SIA CCTV qualification
• £50 birthday bonus
• Pizza Friday – company orders pizza on the last Friday of the month
• 1 x free cinema ticket per month
• 1 x free Greggs sausage roll per week
• Access to a wealth of discounts through Perkbox

The role as an Administrator will suit applicants who are very organised, efficient and have a good eye for detail. You will have ideally worked within an administrative/customer service focussed role before.

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.

If this role is of interest, please contact me today as interviews are taking place soon!

Please note, that in light of the ongoing Covid-19 pandemic, there is currently a mixture of working from the office in Filton and working from home. 

Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers’ needs first?

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Our client is looking to recruit a new Collections Advisor team to join their existing department. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Collections Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 8.00 p.m., all while working in a state-of-the-art office with onsite parking.

As a Collections Advisor, you can expect to will deal with a high volume of inbound and outbound calls, working with a mixture of vulnerable customers and SME businesses.

Daily duties and responsibilities:

• Handling 60-80 calls a day, both inbound and outbound
• Chasing and collecting payments via telephone, letter and email
• Dealing with and solving queries on invoices with both internal departments and external customers
• Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of all available options
• Monitoring and placing of all standing order and direct debit mandates
• Ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
• Maintaining credit control records ensuring contact records are accurate and up to date at all times
• Working to KPIs to ensure that all agreed objectives are met, predominantly around call and cash collection targets

Skills and experience required:

• Previous experience in a Credit Control, Collections, Debt Recovery focused role
• Strong customer service experience
• Outstanding telephone manner with the ability to influence others
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this Collections Advisor position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start in January!

Please note, that the successful Collections Advisor team will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Are you an experienced team leader looking for a new challenge?

Do you put the customer at the heart of everything you do and do you love managing customer service teams to do the same?

My client, a leader in their field, is looking for an experienced and talented Contact Centre Team Leader to lead a team of Customer Service agents in delivering an award-winning service and ensuring customers get the help and advice they need either by phone or email.  As Contact Centre Team Leader, you will mentor performance in, arguably, their most important team – inspiring and influencing them to maintain the dynamic and customer-centric culture that has driven their success to date.

In return, you will be rewarded with a competitive salary and excellent benefits, including an annual bonus, flexible lifestyle benefits, great holiday entitlement, your birthday off, and many more…

Daily duties and responsibilities of the Contact Centre Team Leader to include;

• Training, developing and mentoring a customer service team to deliver excellent customer service
• Ensuring customer communication is of the highest quality, handling and resolving any concerns in a timely manner
• Using daily performance statistics to review and assess quality and efficiency, putting actions in place for improvement when required
• Applying performance and conduct management procedures when required to ensure underperformance is addressed and eradicated
• Reviewing and improving processes in service delivery to ensure the best customer experience  
• Championing change and leading the way in embedding new processes and services
• Representing the department and in the absence of Operations Managers

Due to the nature of this Contact Centre Team Leader role, you should have experience in managing a similar team within a lively contact centre environment and have a passion for customer service.  You should be a real people person, a reliable teammate, and a clear communicator.