Business Services

Administrator

Location: Central Bristol
Posted: 03/08/2021

Salary: £19,500
Job Type: Permanent

Are you excited to grow in your career? Do you enjoy working as part of a team to support the wider business? We are proud to be p...Read more


Are you excited to grow in your career?

Do you enjoy working as part of a team to support the wider business?

 

We are proud to be partnering with a FTSE 100 company and the UK’s market leader in their field. They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down.  They are now looking for great people who are looking to invest in their future to join them as Administrators working in their beautiful office in the heart of Bristol City Centre. 

 

The Job

As an Administrator working in a fast-paced and busy environment, you will be passionate about providing the best support for teams across the business. You will work together with your team and department to provide the best results.

 

Daily responsibilities will include:

  • Ensuring all team administrative functions are processed accurately and efficiently
  • Ensuring team processes are reliable and effective
  • Taking ownership for team results
  • Communicating well with your team, department, and wider business
  • Taking ownership for resolving any issues that are presented
  • Taking part in wider department projects, when opportunities arise

 

The Perks

 

There are plenty! 

 

  • A great starting salary and annual bonus
  • Monday to Friday shifts between 8.00 a.m. to 6.00 p.m. and only 1 in 3 Saturday mornings
  • 25 days holiday and the option to buy up to 5 days more a year
  • An excellent pension scheme
  • Loads of discounts – gyms, bars and restaurant
  • Travel to work schemes – season ticket loans and cycle to work
  • Annual events, activities and social/sports groups
  • Flexible working and part-time opportunities
  • A tailored career development plan to support your career goals
  • And many more…

 

The Person

 

Previous customer service or administration experience is desirable but not necessary! You will be provided with extensive training and ongoing support to ensure you have the knowledge to complete all administrative processes correctly. You will also need to have Maths and English GCSE Grade C or above, or equivalent.

 

You could be graduate looking for your first career opportunity. You could be working in hospitality or retail and fancy a change. It really doesn’t matter as long as you are keen to learn and have bags of enthusiasm – oh, and you should be super friendly!

 

We have loads of great opportunities available to start ASAP. So, if this Administrator opportunity excites you, then we want to hear from you! 

Contact Centre

Part Time Healthcare Coordinator - Temp to Perm

Location: Central Bristol
Posted: 03/08/2021

Job Type: Contract/Temp

Does working with people give you real job satisfaction? Do you want to work in a fast-paced environment where you will play an in...Read more


Does working with people give you real job satisfaction?

Do you want to work in a fast-paced environment where you will play an integral part of a team?

Would you like the flexibility to work part time shifts in the office or from home to suit you?

My client is a leading provider of agency staff within the healthcare industry.  Their services include care and support at home for the elderly, dementia sufferers and those with challenging behaviours, as well as patients requiring complex, palliative and end of life care.  This is a fast-paced industry and the role of Part Time Customer Service Coordinator is integral in dealing with clients’ staffing requests and scheduling/booking healthcare workers (healthcare assistants, registered nurses etc) to fulfil these.  

Working as part of their successful central services contact centre team, your role of Part Time Customer Service Coordinator will see you providing a professional and responsive service to clients and healthcare workers by coordinating and matching work to skilled and trained agency staff.  No experience?  No problem – you’ll receive office-based training to get you up to speed and you’ll then be able to choose whether you work in the office, from home, or both.  

This temporary to permanent Part Time Customer Service Coordinator role is offering a great hourly pay rate that will vary depending on the hours you work – and there is plenty of flexibility around these. 

You may be;

  • A parent looking for work to fit around your kids,
  • A student looking for work to fit around your studies; or
  • Someone looking for a second job to subsidise your income

You just need to commit to;

  • A minimum of 15 hours a week; and
  • Be available for mornings, evenings and/or weekends
  • You can even split your shifts

The central services team is open from 6.00 a.m. to 11.00 p.m., 7 days a week, so whatever your preference, please apply to see if this can be accommodated.   

While experience isn’t necessary for this Part Time Customer Service Coordinator role, you will need to have great communication skills and previous customer service experience.  This could be within contact centre, retail, hospitality – or maybe you’re working in or have worked in care/healthcare and fancy moving into an office environment.  We want to hear from you!

 

Business Services

Operations Manager

Location: North Bristol
Posted: 02/08/2021

Salary: £35,000
Job Type: Permanent

Do you excel in successfully managing a team which provides excellent customer service? Do you have experience of leading a 24/7 o...Read more


Do you excel in successfully managing a team which provides excellent customer service?

Do you have experience of leading a 24/7 operation?

Due to the continued growth of our client, they are looking for an experienced Team Manager / Operations Manager to manage their existing team of:

  • 4 shift team leaders
  • 20 full time customer service advisors
  • 4 full time administrators
  • 5 part time customer service advisors

The successful Operations Manager will be rewarded with an extremely competitive annual salary and overall package, as well as the opportunity to be part of the leadership team that develops this company further.

Daily responsibilities will include:

  • Ensure correct competent staffing levels are in place 24/7
  • Support excellent customer service across all operational teams
  • Offer guidance and support to the shift team leaders
  • Support development of the team though one to ones, appraisals and other appropriate interventions
  • Organise and plan for regular training and development of the operations team
  • Support senior management to deliver the business strategy consistently
  • Contribute to and support the day-to-day operational strategy through effective communication
  • Identify opportunities and initiatives for continuous improvement in ways of working, quality, consistency, and effectiveness
     

The hours are mostly Monday – Friday office hours, however due to the 24/7 nature of the operation the successful candidate would be expected to cover all shifts occasionally to get an understanding of the business at those times, and they would be expected to cover shifts if needed.

Some experience of working in a 24/7 operation would be advantageous, but a strong managerial background in an office-based customer service environment is essential.

Due to the nature of the business, none of the positions can work remotely so the successful candidate would need to be comfortable working in the office even in the event of future lockdowns.

Please contact me if you are keen to hear more details on this position.

Contact Centre

Night Operator - CCTV

Location: North Bristol
Posted: 02/08/2021

Salary: £20,311 - £21,840
Job Type: Permanent

Recently celebrating their 20 th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operat...Read more


Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room,  you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

  • Monitoring CCTV activity and images
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Updating and reporting on clients recorded information
  • Handling and management of alarms
  • Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8 pm – 8 am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown = 

£9.30 per hour during the probation period (£20,311 pa)

£10 per hour for nights (£21,840 pa)

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance
  • Living Wage accredited company
  • Nest Pension – 8% total
  • Pizza Fridays (last Friday of the month)
  • Free cinema ticket every month
  • Free coffee from Café Nero every week
  • Bonus for catching criminals
  • Socials
  • Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Contact Centre

Customer Service Advisor

Location: Central Bristol
Posted: 02/08/2021

Salary: £19,500
Job Type: Permanent

Are you excited to grow your career? Do you love providing great customer service? We are proud to be partnering with a FTSE 100 c...Read more


Are you excited to grow your career?

 

Do you love providing great customer service?

 

We are proud to be partnering with a FTSE 100 company and the UK’s market leader in their field.  They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down.  They are now looking for great people who are looking to invest in their future to join them as Customer Service Advisors working in their beautiful office in the heart of Bristol City Centre. 

 

The Job

As a Customer Service Advisor working in a fast-paced and busy environment, you will be passionate about providing the best customer service and making a difference in a primarily telephone-based role.  You will be responsible for assisting existing customers with a wide range of enquiries – taking complex information and communicating it in a simple way.

No experience?  No problem!  You will be provided with extensive training and ongoing support to ensure you have the knowledge to answer client queries with confidence.

 

The Perks

There are plenty! 

  • A great starting salary and annual bonus
  • Monday to Friday shifts between 8.00 a.m. to 6.00 p.m. and only 1 in 3 Saturday mornings
  • 25 days holiday and the option to buy up to 5 days more a year
  • An excellent pension scheme
  • Loads of discounts – gyms, bars and restaurant
  • Travel to work schemes – season ticket loans and cycle to work
  • Annual events, activities and social/sports groups
  • Flexible working and part-time opportunities
  • A tailored career development plan to support your career goals
  • And many more…

 

The Person

You could be graduate looking for your first career opportunity.  You could be working in hospitality or retail and fancy a change.  It really doesn’t matter as long as you are keen to learn and have bags of enthusiasm – oh, and you should be super friendly!

 

We have loads of great opportunities available to start in early July.  So, if this Customer Service Advisor opportunity excites you, then we want to hear from you! 

Contact Centre

Operations Manager (Senior Team Leader)

Location: Central Bristol
Posted: 02/08/2021

Salary: £31,600 per annum plus bonus
Job Type: Permanent

Are you an experienced team leader looking to make a difference? Are you excited to grow your career and have a real opportunity t...Read more


Are you an experienced team leader looking to make a difference? 

 

Are you excited to grow your career and have a real opportunity to shine?

 

We are proud to be partnering a FTSE 100 company and the UK’s market leader in their field.  They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down.  They are now looking for an experienced and talented Senior Team Leader to manage and motivate an established team of 8-12 client administrators in driving through large workloads.  As a Senior Team Leader, you will enjoy inspiring and influencing the delivery of outstanding client services and cultivate the customer-centric values of the business to continue driving its success. 

 

In return, you will enjoy working in a beautiful office in the heart of Bristol City Centre and will receive a competitive salary and excellent benefits.  This includes an annual bonus, generous holiday entitlement and pension scheme, plus a host of flexible lifestyle benefits.  There is also the very real opportunity for career development and ongoing progression.    


Duties and responsibilities of the Senior Team Leader to include;

 

  • Managing the performance and efficiency of the team (workflow, targets and operational results) and delivering the team’s weekly and monthly plans (management of training, recruitment, processes, risks and controls)
  • Ensuring operational delivery targets for the team (SLAs, QA, complaints, breaches etc) are met through appropriate resource, people and risk management, escalating issues and trends where appropriate to the Operations Manager
  • Leading an effective risk and control environment to ensure good client outcomes and risk management
  • Owning the team’s processes and controls, ensuring they are effectively designed and operated, and that all members of the team are adhering to them
  • Reviewing and improving processes, championing change and leading the way in embedding new processes
  • Taking responsibility for communication in the team and effectively communicating change (what and why) in conjunction with other Senior Team Leaders
  • Working constructively as part of the management team to provide consistently high levels of performance and client satisfaction

 

Due to the nature of this Senior Team Leader role, you should have experience in managing a team within a fast-paced administration/contact centre environment and have a passion for delivering customer-centric services.  You should be a real people person and a natural leader and be passionate in driving change and continuous improvement. 

 

If this is ticking the boxes and you would like to have a chat to get further details, then please get in contact or apply today – closing date for applications is 13th August. 

Sales

Internal Sales Representative

Location: North Bristol
Posted: 26/07/2021

Salary: £19,000 - £21,000 +OTE
Job Type: Permanent

An Internal Sales Representative is needed to join a growing team in a modern and quirky office based in Aztec West. As an Interna...Read more


An Internal Sales Representative is needed to join a growing team in a modern and quirky office based in Aztec West. As an Internal Sales Representative you will be driven and ambitious with a natural ability to build rapport with your clients.

No cold sales or new business sales in this role, you will be 100% focused on current clients only.

You will be passionate, engaging and motivated by building long and trusted relationships with your clients. With plenty of opportunity to progress in this environment, you will be looking to start your career with a forward-thinking company.

Your daily duties will include:

  • To increase profitable sales within your portfolio of current spending clients
  • To ensure that the systems are maintained regarding customer and competitor activities
  • To maintain a high level of service in all dealings with both internal and external customers
  • Ensure discounts set are used or removed in line with business procedures
  • Demonstrate understanding of breakdown of customer spends target group and to recognise opportunities for increased product throughput
  • Take ownership for all aspects of the customer’s account management requirements, and escalate appropriately any issues to ensure timely closure

 

In return you will benefit from:

 

  • Monday – Friday working hours 8:45 – 5:00pm
  • A competitive salary
  • 33 days holiday, inclusive of bank holidays (The office is also closed for the 2 weeks over Christmas – paid!)
  • Free onsite car parking
  • Intensive 8-week training
  • Excellent incentives – such as trips abroad and cash prizes
  • Pension contribution
  • Private health care
Contact Centre

Customer Service Coordinator - Temp to Perm

Location: Central Bristol
Posted: 23/07/2021

Salary: £10.01 - £12.42
Job Type: Contract/Temp

Does working with people give you real job satisfaction? Do you want to work in a fast-paced environment where you will play an in...Read more


Does working with people give you real job satisfaction?

Do you want to work in a fast-paced environment where you will play an integral part of a team?

Would you like the flexibility to work in the office or from home to suit you?

My client is a leading provider of agency staff within the healthcare industry.  Their services include care and support at home for the elderly, dementia sufferers and those with challenging behaviours, as well as patients requiring complex, palliative and end of life care.  This is a fast-paced industry that relies on exceptional healthcare workers (healthcare assistants, registered nurses etc) and the role of Customer Service Coordinator is integral in identifying and recruiting them.

Working as part of their successful central services contact centre team, your role of Customer Service Coordinator will see you speaking to applicants through inbound and outbound calls and guiding them through the recruitment process.  No recruitment experience?  No problem – you’ll receive office-based training to get you up to speed and you’ll then be able to choose whether you work in the office, from home, or both.  

This temporary to permanent Customer Service Coordinator role is offering a great hourly pay rate that will vary depending on the hours you work.  These are Monday to Friday shifts between 8.00 a.m. and 8.00 p.m. (week 1 8.00 a.m. – 4.00 p.m., week 2 10.00 a.m. – 6.00 p.m., and week 3 12.00 p.m. – 8.00 p.m.) and 1 in 3 Saturdays 8.00 a.m. and 4.00 p.m. – 37.5 hours a week.   

As a Customer Service Coordinator you will be undertaking a variety of tasks, including;

  • Screening applicants over the telephone, discussing their experience and associated qualifications/licenses, availability for shifts, pay and location requirements etc
  • Booking successful applicants in for an interview at one of their regional branches
  • Supporting onboarding through checking Right to Work documentation and processing DBS/reference checks
  • Liaising with and providing updates to applicants and regional branches
  • Ensuring applicants receive a high quality service throughout the recruitment process

While recruitment experience isn’t necessary for this Customer Service Coordinator role , you will need to have great communication skills and previous customer service experience.  This could be within contact centre, retail, hospitality – or maybe you’re working in or have worked in care/healthcare and fancy moving into an office environment.  We want to hear from you!

Contact Centre

Legal Claims Handler - Bristol

Location: Central Bristol
Posted: 23/07/2021

Salary: £20,000 - £22,000
Job Type: Permanent

Do you have insurance or financial services experience? Do you have a passion for going the extra mile for your customers? My clie...Read more


Do you have insurance or financial services experience?

Do you have a passion for going the extra mile for your customers?

My client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years.  They are currently looking for several Claims Handlers to join their vibrant claims team at their office in Bristol City Centre.  As a Claims Handler, you will manage a diverse range of claims, from commercial and personal contract disputes through to employment, medical negligence or motor claims.

In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity for ongoing development and progression.  Oh, and you’ll also get to work Monday to Friday 9.00 a.m. – 5.00 p.m. – no evenings or weekends here!

Daily duties and responsibilities of the Claims Handler to include;

  • Dealing with legal expenses claims on behalf of multiple insurers and brokers
  • Implementing the claims strategy and managing a claims workload
  • Assessing policies in detail to establish the level of cover in place
  • Reviewing complex claims
  • Making decisions and settling claims fairly and reasonably for customers and the business
  • Delegating claims to a panel of inhouse and external solicitors
  • Managing the customer experience and providing updates throughout the claim lifecycle
  • Answering a high volume of calls and making calls to assist with ongoing case management
  • Supporting workflow for the team
  • Working to ensure internal and external service levels are met

Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced insurance or financial services environment is required.  This is alongside a calm and patient yet resilient manner, which is required when dealing with challenging and emotional claims.

Due to ongoing restrictions the position will be training and working from home with a phased return to the office when appropriate and the likelihood of flexible working between both thereafter. 

If you think this varied role sounds like your cup of tea, then we would love to hear from you.  Interviews taking place now to start 1st September!

Contact Centre

Legal Claims Handler - Caerphilly

Location: South Wales
Posted: 23/07/2021

Salary: £18,000 - £20,000
Job Type: Permanent

Do you have insurance or financial services experience? Do you have a passion for going the extra mile for your customers? My clie...Read more


Do you have insurance or financial services experience?

Do you have a passion for going the extra mile for your customers?

My client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years.  They are currently looking for a Claims Handler to join their vibrant claims team at their office in Bedwas.  As a Claims Handler, you will manage a diverse range of high net worth commercial claims, from employment and contract disputes through to indemnity and liability claims.

In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity for ongoing development and progression.  Oh, and you’ll also get to work Monday to Friday 9.00 a.m. – 5.00 p.m. - no evenings or weekends here!  

Daily duties and responsibilities of the Claims Handler to include;

  • Dealing with legal expenses claims on behalf of a leading commercial insurance broker
  • Implementing the claims strategy and managing a claims workload
  • Assessing policies in detail to establish the level of cover in place
  • Reviewing complex claims
  • Making decisions and settling claims fairly and reasonably for customers and the business
  • Delegating claims to a panel of inhouse and external solicitors
  • Managing the customer experience and providing updates throughout the claim lifecycle
  • Answering a high volume of calls and making calls to assist with ongoing case management
  • Supporting workflow for the team
  • Working to ensure internal and external service levels are met

Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced insurance or financial services environment is required.  Applications from graduates and law graduates looking for their first opportunity within a legal setting will also be considered.  This is alongside a calm and patient yet resilient manner, which is required when dealing with challenging claims.

Due to ongoing restrictions the position will be training and working from home with a phased return to the office when appropriate and the likelihood of flexible working between both thereafter. 

If you think this varied role sounds like your cup of tea, then we would love to hear from you.

Contact Centre

Protection Advisor

Location: North Bristol
Posted: 22/07/2021

Salary: £25,000 (£50,000 - £60,000 OTE)
Job Type: Permanent

Job Title: Protection Advisor (Life Insurance, Critical Illness, and Income Protection) Location: Bristol Salary: £25,000 per annu...Read more


Job Title: Protection Advisor (Life Insurance, Critical Illness, and Income Protection)

Location: Bristol

Salary: £25,000 per annum (£50,000 - 60,000 OTE)

Hours: 37.5 per week (plus one Saturday morning shift per month)

Benefits: Income Protection, Monthly/Quarterly Incentives, Christmas Party in Berlin, and much more!

Holiday: 22 days (plus 8 statutory)

 

The Company

Candid Insurance Services (Candid) is an insurance business based in Clifton, Bristol. Part of a rapidly expanding pan European group with offices in Berlin, Paris, Amsterdam, and Zurich. Collectively, the group has sales of over £100M in the UK and European territories.

Candid operates several bespoke web assets focused on the provision of insurance services to UK mothers and fathers, these include:

Polly.co.uk – a site dedicated to the provision of life insurance to UK mothers

Tom.co.uk – a site dedicated to the provision of life insurance to UK fathers

Focused heavily on direct to consumer video advertising, Candid reaches its customers through innovative marketing channels linked to social and display advertising. Candid’s monthly advertising spend amounts to over £500,000 across the world’s largest online marketing platforms.

 

The Role

We are looking for people who are interested in equipping themselves with essential product and market knowledge to service those who need helping most, UK families. You will focus on establishing a strong relationship by building rapport with clients and provide a consultative service to ensure we offer the right product to each and every person who approaches us. You will be doing this as an advisor, and as an ambassador for two of the largest insurance brands on the market in Polly and Tom.

There will be targets, just like any sales job, but you will have the best platform on the market to work towards becoming a qualified advisor of protection insurance. We can offer training, development, and qualifications along the way to you becoming somebody who will help people protect their families on a daily basis. The opportunities with us will be endless, you just need to be ready to work hard and learn.

 

Responsibilities

  • Call real-time enquiries to expand the client base
  • Interview prospective clients regarding their financial resources and commitments
  • Explain the features of various protection policies available to the potential client
  • Analyse existing insurance policies and suggest additions or changes to the client
  • Manage and prioritise sales opportunities to achieve your targets
  • Represent the Candid brands and conduct yourself in an appropriate manner
  • Maintain client records within the CRM system

Essential Skills and Experience

  • Possess excellent communication skills
  • Display good analytical skills
  • Provide excellent customer service
  • Possess excellent sales skills
  • Confident and driven to succeed
  • Organised and diligent
Contact Centre

Sales Advisor - 6th September Start

Location: North Bristol
Posted: 22/07/2021

Salary: £25,000 (£50,000 - £60,000 OTE)
Job Type: Permanent

Do you want to work for a rapidly growing and innovative business? Are you looking for a rewarding career in sales? Our client has...Read more


Do you want to work for a rapidly growing and innovative business?

Are you looking for a rewarding career in sales?

Our client has a real buzz about them. They may be new to Bristol, but they are making lots of noise and are getting noticed – for all the right reasons! They are enjoying early success, working hard to deliver results, and smashing targets left, right and centre. And now they are looking for Sales Advisors to join their growing team.

The Job

As a Sales Advisor, you will enjoy contacting lots of potential customers about a range of insurance products – customers who have seen their cleverly targeted video adverts while browsing on social media and made a (very recent) enquiry. So, they will know who you are, will be expecting your call, and will likely have a need - no cold calling here!

Following market leading training, you will be equipped with the essential knowledge to confidently advise and tailor the products to suit each customer’s individual requirements. From this, you will generate quotes and convert sales – sales that will be rewarded in a bonus that could see you double your salary, which is already very generous!

The Perks

As a Sales Advisor, you will receive lots of amazing perks:

  • Did we already mention the fabulous salary and bonus?!
  • Work in a brand new shiny office in Aztec West with onsite parking – phew say the drivers!
  • Monday to Friday office hours, one late shift a week (never on a Friday – well hello beer/wine/gin o’clock!), and only one Saturday morning a month
  • Monthly and quarterly incentives
  • Development opportunities and supporting qualifications
  • Christmas party abroad – yes please!
  • And many more…

The Person

While the role of Sales Advisor is telephone-based, please do not be put off applying if you are not sure you have the experience assumed to be necessary. If you love selling and working to targets, are confident and driven, and enjoy talking to people then please get in touch – the final assessment centre is taking place throughout August to start 6th September!

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