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Are you an experienced Project Manager, with a background in construction projects or estates management?

Are you looking for your next position to make a significant and much needed impact to public services?

Our client, based in the heart of the City Centre, is looking for an experienced Project Manager to join their Facilities & Estates division. This is an exciting opportunity to work as part of a multi-disciplinary senior management team on a range of capital construction projects, that range in size and complexity.

The Project Manager will play a pivotal role in the facilities team with the primary goal of ensuring that all support services meet the required objectives/targets set. They will liaise heavily with other internal and external departments to ensure these goals are achieved effectively and safely.

In return for this varied and fast-paced role, there is a competitive annual salary on offer along with a generous holiday entitlement and contributory pension and overall benefits package.

Project Manager Duties to include;

• Ensuring systems are in place for efficient and effective service delivery including customer flow, the resolution of operational issues, thus ensuring the customer receives the best service possible
• Ensure compliance with all health and safety legislation is achieved and attend regular health and safety meetings
• All written complaints to the company are responded and resolved within the SLA timescales
• Significantly contribute to the ongoing development of the Trust’s estate and property portfolio (covering multiple campuses)
• Identify issues, solve challenging problems and address issues as they arise and within tight deadlines
• Liaising with heads of other departments to ensure the customer services and targets are achieved
• Represent the department at external and third-party meetings and negotiate a successful outcome

Due to the nature of this Project Manager role, you should have demonstrable experience and skills in this field. The client is ideally looking for the successful person to start asap so please contact us ASAP to discuss further.

• Bath – Hybrid (2 days work from home)
• Monday – Friday 37.5 hours per week

Our client is a successful wealth management company based in the heart of Bath, and we’re excited to be recruiting for a Client Services Executive to join their friendly customer service team!

The successful candidate will have a degree related to financial services – e.g. Accounting, Finance, Mathematics, Business etc. Previous experience within an administrative role is essential as well.

In return, you will receive a competitive salary with excellent benefits including a discretionary bonus scheme, income protection scheme, contributory pension, ongoing career development plans, and regular social events (just to name a few).

Duties will include:

• Acting as first point of contact for clients and assisting with their queries
• Providing general administration support
• Accurately inputting and updating client details
• Ensuring all policies and regulations are adhered to
• Processing external queries received via telephone, email, and post
• Working with the team to ensure all tasks are completed within set SLAs
• Ensuring high standards of service are provided to meet client expectations

Required skills and experience:

• Previous experience in a similar financial services role
• Experience with Wrap platforms and Self Invested Personal Pensions is desirable
• Excellent written and verbal communication skills
• Strong IT and data processing skills

If this role is of interest to you, please apply today!

We are excited to be recruiting for an award-winning company based in the heart of Bath who are currently looking for a Client Services Administrator to join their friendly team.

The successful candidate will already have proven experience within financial services (insurance, investments, banking etc) and will be eager to develop their existing skills with a new challenge.

Benefits to include:

• A competitive salary and up to 15% discretionary bonus each year
• Hybrid working
• 25 days holiday entitlement plus bank holidays, with the option to purchase or sell up to 5 additional days per year
• Private Medical Insurance for you and your immediate family
• Supported and encouraged Professional Development such as vocational training
• Access to a range of schemes - from Cycle to Work to Income protection
• Interest free season ticket loans for travel costs
• Various corporate gym membership rates
• Internal progression

Daily duties to include:

• Process high volumes of written instructions received
• Deal with any queries and requests from Financial Adviser firms, and occasionally, their clients
• Be responsible for accurately processing new investments and helping out with other various administrative aspects
• Maintaining sound industry knowledge to ensure the service provided is of expected quality
• Offering knowledge and expertise to colleagues as needed

As mentioned, previous experience in financial services is essential, along with strong IT and communication skills.

If the above feels like the next challenge that you are looking for, please apply today!

• Swindon – Hybrid (two days from home)
• £48,000 p/a
• 12 month fixed term contract

We’re excited to be recruiting for a Workplace Services Specialist to join a friendly team with our client in Swindon. If you have a background in supply chain/contract performance management in estates/facilities management then this could be the role for you!

You’ll be providing key non-BAU resource to support clients in their procurement phase of a new range of estates suppliers. You’ll be a hardworking and detail-oriented individual, able to use a variety of different systems to sort and present data.

Working within Facilities Management, you’ll be working with the team to provide information via a Request for Information process throughout clients’ period of procurement. Experience with CAFM systems is essential and any experience or knowledge of PowerBI and Jira is desirable.

Key responsibilities:

• Presenting information in a clear and concise way to a range of audiences
• Managing large amounts of data from various sources
• Identifying trends and investigating underlying causes to address issues
• Presenting findings to internal, external, and client stakeholders at all levels
• Managing client requests and coordinating internal stakeholders to deliver within the current processes and SLAs
• Working with the BI & MI and Systems teams to ensure reporting for all parties is up to date, accurate, represented clearly, and supports their analysis
• Attending client meetings as needed
• Providing ad hoc support to the BAU team where appropriate

Required skills and experience:

• Proven experience in a similar role is essential
• Excellent written and verbal communication skills
• Proficient in the use of Microsoft Office, particularly Excel
• Experience of working with CAFM systems
• Ability to manage and analyse large amounts of data

If this sounds like the next challenge for you, please apply today or get in touch for more information!

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved?

Our client is looking to recruit an experienced Customer Service Executives as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Executive position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking.

The role:

• Acting as first point of contact for managers across a range of accounts
• Working with team members to ensure customer needs are met
• Developing relationships with Fleet Managers to increase sales across the business
• Ensuring documentation is compliant and up to date
• Developing knowledge and expertise across all products, processes, and systems
• Working closely with colleagues to develop a strong understanding of customer needs
• Managing the renewals process across a portfolio of accounts

Skills and experience required:

• Strong customer service experience
• Experience within a corporate or business to business environment
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this customer service position, then please get in contact ASAP – don’t miss out!

We’re excited to be recruiting for a Team Leader to join our client’s friendly and busy Helpdesk team based in Swindon!

We’re looking for a Team Leader who has a customer service background and previous experience of leading and coaching a team in a contact centre setting.

Our client provides cost-effective solutions for the strategic management of estates and services. As a Team Leader, you will be managing, leading, and motivating staff members to ensure the smooth running of the Helpdesk department.

Please note, the hours for this role are Monday to Friday with rotating shifts covering hours between 6:30am and 10pm. This role also covers 1 in 6 weekends as needed.

Key responsibilities:

• Acting as first point of contact for staff to provide guidance and assistance
• Conducting monthly 121 meetings with all direct reports
• Providing quality feedback and coaching sessions
• Measuring team performance and updating management on work quality
• Completing quality monitoring including calls and emails, and providing timely feedback
• Supporting and developing staff members in their career
• Ensuring all SLAs and KPIs are met on a daily, weekly, and monthly basis
• Motivating the team to deliver high-quality service to all clients
• Developing and maintaining knowledge of all company procedures and processes
• Providing first line support to management

Experience and Skills:

• Proven knowledge and experience gained within a similar team leader role
• Strong people management skills
• Customer service background is required
• Excellent organisational and communication skills

Applications are being considered this week so please apply asap if this role is of interest to you!

• Tuesday to Saturday 8:30am-5pm
• PERMANENT £24,000 PA
• SWINDON

Free parking plus super benefits package!

This is a superb opportunity to work for a global organisation in their customer service department.

We’re looking for people with great customer facing experience, whether that be from a retail or hospitality environment. You’re ready to put those skills to use in a professional office environment where the goal is to always put customers at the heart of everything we do.

Overview of Role

To be the first point of contact for the customer, providing a high level of customer service whilst also having a good understanding of the customers vision and requirements to ensure all requests are processed within the agreed service level agreements to enable the Authority and its staff to deliver critical services to the Public.

Duties

• Handling incoming calls, responding to incoming emails, online portal requests and processing any other requests received from customers across the UK.
• Providing a high level of customer service with a professional and knowledgeable approach on all customer interactions aiming to exceed customer expectations.
• Using the tools and systems available to accurately collate and record all relevant details of requests, providing accurate and relevant information, monitoring, and escalating incidents to achieve agreed service level whilst also keeping customers informed of status and progression of all requests.
• Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of requests.
• Exceeding customer expectations and delivering solutions in a customer focused and a timely manner.

Skills & Experience Needed

• GCSE Maths and English at grade C or above (or equivalent qualification)
• Excellent customer service skills and the desire to help
• Computer skills; the ability to learn quickly and utilise our in-house system
• Bags of energy and enthusiasm
• Team player

If this sounds like you, please get in touch asap!

We’re excited to be recruiting for several Customer Support Advisors to join our client’s friendly department during an exciting period of growth!

Working in the 1^st line team, you will be responsible for managing inbound customer contacts and aiming to resolve system queries, issues, and faults at first point of contact or escalating complex queries to the relevant teams.

Daily responsibilities:

• Assisting customers via telephone, email, webchat, WhatsApp, and SMS
• Utilising a ticketing system to triage and deal with customer queries
• Diagnosing and fixing faults and progressing complex queries to the 2^nd line team
• Providing exceptional service to ensure a positive customer experience
• Ensuring compliance with all company processes and procedures
• Following up on outstanding queries as needed

Skills and experience required:

• Previous customer service experience – this doesn’t have to be office or contact centre-based, if you have strong retail/hospitality experience we still want to hear from you!
• Strong verbal and written communication skills
• Proven ability to work towards team and individual targets

If this sounds like the role for you, get in touch or apply today! Our client is looking to interview ASAP for start dates within the next few weeks!

We’re excited to be recruiting for an IT Procurement and Supplier Management Analyst – if you have previous experience in a similar role, keep on reading!

Our client is an award-winning international law firm, and they are looking to welcome an IT Procurement and Supplier Management Analyst to their busy team. You will be responsible for purchasing all IT services, software, and hardware for the firm through an agreed set of supplier relationships.

In return, you will receive a competitive salary along with a fantastic benefits package with perks including discretionary bonuses, life insurance, private medical insurance, enhanced family leave, and access to a range of firm discounts (just to name a few)!

Key duties and responsibilities:

• Responsible for the procurement lifecycle within the firm
• Monitoring spend against budget on an on-going basis including facilitating regular reviews with budget holders and the Finance team
• Responsible for supplier information management
• Preparing MI reports on business as usual and project-related activities
• Working with software licensing partners and internal stakeholders
• Taking ownership of the IT contracts renewal anniversaries

Required skills and experience:

• Significant procurement and supplier management experience is essential
• Strong understanding and experience of IT SLA, Lease Agreements, and Microsoft Licensing Agreements
• Previous experience of supplier relationship management techniques
• Proven ability to work to deadlines
• Analytical and highly numerate with strong attention to detail

If this sounds like the next exciting challenge for you, please apply today! Our client is looking to interview for this role very soon.

North Bristol

12 month fixed term contract

Are you passionate about developing people?

Are you experienced in or looking to move into coaching?

Our client, based in North Bristol, is offering a fantastic opportunity for someone to join their award-winning business as a Contact Centre Coach. As a Contact Centre Coach, you will be responsible for the coaching and development of call handlers working in multiple teams, including those that deal with end customers, business partners, and external suppliers.

The Package

As a Team Coach, you will enjoy:

• A fantastic basic salary
• 27 days holiday in addition to bank holidays
• 15% non-contributory pension
• Private healthcare and life assurance
• Full training and ongoing support
• Career development and progression opportunities
• Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Team Coach, you will be:

• Reviewing performance and through the monitoring of calls, emails and live-chat transcripts
• Providing feedback and coaching on issues
• Identifying and recommending wider development opportunities
• Ensuring appropriate action is taken and team members are guided to improve their knowledge
• Analysing and escalating common quality issues
• Working to ensure customer service excellence standards and SLAs are continually met

The Person

Due to the nature of this Contact Centre Coach role, strong customer service is required and while previous coaching experience would be desirable, if you demonstrate a strong passion for developing others then please still apply.

Your hours will be Monday to Friday shifts between 8.00 a.m. – 8.00 p.m. and Saturdays on a rotational basis (38 hours per week).

After office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home up to 60% of the week (and will be provided with a financial ‘comfort’ package to ensure you have all the equipment you need).

Please get in contact now if you would like to know more!