Job Search

Do you have a proven track record in the operational management of large Estates?

Do you possess knowledge and experience in the technical field of Hard FM? 

Our client, a large and well-respected public-sector provider based in Bristol, is looking for a General Manager with credible experience and knowledge in managing the Hard FM function of a large Estate – ideally within a healthcare setting.  The primary objective will be the planning and managing the delivery of all Hard FM maintenance and grounds maintenance.   

As General Manager, the successful applicant will lead and drive a proactive approach to Hard FM, ensuring there are robust processes, mechanisms and tools in place to deliver services on time and to the highest standards.

In return, there is a competitive salary and excellent benefits package including a leading employer pension contribution of over 20% per annum!

The role of General Manager is incredibly varied, and the key duties and responsibilities will include:

• Leading and managing all planned preventive maintenance, repairs and minor works
• Managing associated budgets and staff (including an in-house workforce of 80+ trade staff) across multiple sites
• Managing the service ensuring best use of available resources
• Planning and ensuring effective and efficient service delivery
• Maintaining Estate statutory, regulatory and HTM compliance
• Deputising for the Associate Director of Estates 

Due to the nature of this General Manager role, the successful candidate should have a proven track record in the operational management of large Estates.  This is alongside knowledge in technical field of Hard FM and experience of stakeholder management at a senior level.  Chartered membership of a recognised body would be preferred i.e. IHEEM, IMECHE, RICS, RIBA, CIOB etc. 

If you are interested in this General Manager position, then please apply or get in contact today.

Do you have insurance or financial services experience?

Do you have a passion for going the extra mile for your customers?

My client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years.  They are currently looking for several Claims Handlers to join their vibrant claims team at their office in Bristol City Centre.  As a Claims Handler, you will manage a diverse range of claims, from commercial and personal contract disputes through to employment, medical negligence or motor claims.

In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity for ongoing development and progression.  Oh, and you’ll also get to work Monday to Friday 9.00 a.m. – 5.00 p.m. – no evenings or weekends here!

Daily duties and responsibilities of the Claims Handler to include;

• Dealing with legal expenses claims on behalf of multiple insurers and brokers
• Implementing the claims strategy and managing a claims workload
• Assessing policies in detail to establish the level of cover in place
• Reviewing complex claims
• Making decisions and settling claims fairly and reasonably for customers and the business
• Delegating claims to a panel of inhouse and external solicitors
• Managing the customer experience and providing updates throughout the claim lifecycle
• Answering a high volume of calls and making calls to assist with ongoing case management
• Supporting workflow for the team
• Working to ensure internal and external service levels are met

Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced insurance or financial services environment is required.  This is alongside a calm and patient yet resilient manner, which is required when dealing with challenging and emotional claims.

Due to ongoing restrictions the position will be training and work from home with a phased return to the office when appropriate and the likelihood of flexible working between both thereafter. 

If you think this varied role sounds like your cup of tea, then we would love to hear from you.  Interviews taking place now to start in late May/early June!

Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers’ needs first?

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Our client is looking to recruit a new Collections Advisor team to join their existing department. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Collections Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 8.00 p.m., all while working in a state-of-the-art office with onsite parking.

As a Collections Advisor, you can expect to will deal with a high volume of inbound and outbound calls, working with a mixture of vulnerable customers and SME businesses.

Daily duties and responsibilities:

• Handling 60-80 calls a day, both inbound and outbound
• Chasing and collecting payments via telephone, letter and email
• Dealing with and solving queries on invoices with both internal departments and external customers
• Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of all available options
• Monitoring and placing of all standing order and direct debit mandates
• Ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
• Maintaining credit control records ensuring contact records are accurate and up to date at all times
• Working to KPIs to ensure that all agreed objectives are met, predominantly around call and cash collection targets

Skills and experience required:

• Previous experience in a Credit Control, Collections, Debt Recovery focused role
• Strong customer service experience
• Outstanding telephone manner with the ability to influence others
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this Collections Advisor position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start soon!

Please note, that the successful Collections Advisor team will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Are you an experienced Team Leader with a passion for customer service?

Do you have previous experience within Credit Control at Advisor, Senior Advisor or indeed Team Leader level?

Our client is looking to recruit an experienced Team Leader to drive the performance of a Credit Control/Collections team.  Leading from the front, the successful Team Leader coach and motivate their team in tailoring payment solutions for both vulnerable customers and SME businesses.

In return for this Credit Control Team Leader position, our client is offering a competitive salary, excellent benefits, and weekday shifts, all while working in a state-of-the-art office with onsite parking.

Daily duties and responsibilities:

• Leading a team to achieve all individual, team and business KPIs – managing day to day resourcing and workflow management
• Ensuring a consistent high level of quality service standards are provided to internal and external customers
• Providing feedback and coaching to ensure individual competency and team performance – reviewing performance targets, outputs and behaviours
• Completing monthly performance reviews and implementing performance development plans as needed
• Ensuring all HR policies and procedures are consistently adhered to – completing supporting documentation and utilising formal processes
• Training and succession planning to develop, engage and retain competent team members
• Providing operational and subject matter guidance for all team processes
• Collaborating with other operational teams to reduce handoffs and costs and improve customer satisfaction
• Identifying, proposing and implementing business improvements, and supporting strategic change initiatives through to completion
• Reporting on team metrics daily, weekly and monthly

Skills and experience required:

• Previous Team Leader experience is essential
• Credit Control experience at Advisor or Senior Advisor level would be preferred
• Relevant Financial Services experience in the areas of Lending, Collections or Debt Recovery will also be considered
• Outstanding people and communication skills  

If you are keen to hear more or apply for this Team Leader position, then please get in contact ASAP. 

Please note, that this Team Leader role will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved?

Our client is looking to recruit several new Customer Service Advisor as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking. 

Daily duties and responsibilities:

• Managing high volumes of incoming telephone and email communication on behalf of 3^rd parties, showing initiative in resolving queries with a focus on quality of service and resolution. 
• Liaising with internal and external departments to gather relevant information to best deal with the customers enquiry.
• Developing and maintaining a comprehensive knowledge of finance products.
• Proactively looking for opportunities to improve service delivery and customer satisfaction and making suggestions as appropriate, ensuring line manager is fully informed of any issues which may impact the business.
• Understanding customer’s multiple business channels and business processes/systems ensuring their requirements are responded to within specified service level.

Skills and experience required:

• Previous experience in a telephone-based position
• Strong customer service experience
• Outstanding telephone manner with the ability to influence others
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this customer service position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start ASAP! 

Please note, that the successful Customer Service Advisor will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

SALES EXECUTIVE

PERMANENT

£15,000 with OTE of £50,000

BRISTOL, REDFIELD (outskirts of City Centre)

A fantastic opportunity to join a thriving business as they continue to expand.  The role of Sales Executive is both varied and rewarding.  Working in the busy car showroom and forecourt you’ll be friendly and outgoing; the type of person that people want to talk to!  You’ll have excellent customer service skills and will thrive in a sales environment, able to add to the customers’ experience and the excitement of buying a new car!

You’ll be driven to succeed and set the bar high in relation to quality, thoroughness and professionalism.  You’re the kind of person who people are keen to work with, you’re fun to be around, always positive and have bags of energy! 

Due to unprecedented business levels, we are delighted to be recruiting for a further key member of staff to join the team.

Main Duties:

• Providing the highest level of customer service through your knowledge, courtesy and enthusiasm
• Offering advice to customers on their vehicle choice and options available
• Discussing finance plans and add-on products
• Handling part-exchange processes
• Liaising with the customer service team to arrange vehicle collection times
• Completion of all relevant administration surrounding vehicle sales
• Working to personal targets including car sales and activity levels

Essential Experience & Skills:

• Proven experience within a sales role – ideally in person rather than telesales although this can be considered
• Full UK Drivers License
• Good IT skills including Microsoft Excel, Word and Outlook
• Hardworking, driven and maintain high standards across all you do

If this sounds like you, and you’re ready to join a high energy and ambitious company with loads of benefits, please get in touch today.

Please note this role requires working on a rota to cover weekends

SALES TEAM LEADER

PERMANENT

£24,000 with OTE of £60,000

BRISTOL, REDFIELD (outskirts of City Centre)

A fantastic opportunity to join a thriving business as they continue to expand.  The role of Sales Team Leader is both varied and rewarding.  Whilst motivating and leading a small team of sales executives to deliver the highest level of customer service, you’ll also have a firm grasp of business methods and processes.

You’ll be driven to succeed and will enjoy working with customers.  You’ll lead by example and set the bar high in relation to quality, thoroughness and professionalism.  You’re the kind of person who people are keen to work with, you’re fun to be around, always positive and have bags of energy! 

Due to unprecedented business levels, we are delighted to be recruiting for a further key member of staff to join the team.

Main Duties:

• Daily leadership of a team of Sales Executives within a busy dealership environment
• Regular interaction with customers, offering advice and detailed knowledge of the automotive industry
• Supporting the Sales Manager with all duties at peak times and when work volumes increase
• Regular interaction with the contact centre team to take over sales leads and customer contact
• Responsibility for payment transaction processing and the accurate completion of associated records and procedures
• Completion of sales documentation across various platforms, both internal and external
• Ensuring compliance surrounding sales transactions and finance products, also Treating Customers Fairly
• Completion, compliance and control of all finance related documentation
• Providing excellent service to customers at all times; promoting our brand as one of choice

Essential Experience & Skills:

• Proven experience within the automotive industry and ideally at senior executive or management level
• Knowledge and understanding of car sales practices and FCA guidelines
• Experience of leading a team
• Knowledge of data protection policies
• Hardworking, driven and maintain high standards across all you do

If this sounds like you, and you’re ready to join a high energy and ambitious company with loads of benefits, please get in touch today.

£25,000 – £40,000 DOE + bonus (£10,000 – £20,000 OTE)

Do you have experience in executive search or are you interested in a career in highly specialised and senior level recruitment?

Are you an exceptionally self-motivated, proactive, and well-organised professional?

Our client, a boutique executive search and consultancy firm, is looking for an Executive Search Associate to join their extremely successful team based at a beautiful new office in Bristol City Centre.  As an Executive Search Associate, you can expect to support and assist Consultants, Principals, Partners and Senior Partners in key aspects of the search process (research, sales and delivery).

This is a great opportunity to gain exposure and experience across all practices/specialisms with the opportunity to contribute individually and work with others to develop strategies to source talent for their clients – an enviable selection of national and international blue-chip and corporate companies.

In return for the demands and expectation of this role, there is a market leading salary, bonus and benefits package on offer, and a laptop and phone will be provided.  The successful candidate will participate in an Associate Development Programme and be supported with internal and external training to achieve their career goals, development and progression.

Daily duties and responsibilities of the Executive Search Associate to include;

• Implementing ideas into respective research to assist with delivery of various assignments
• Developing knowledge of relevant industries to guide client and candidates during a search
• Building targets lists of companies and identifying key decision makers for recruitment
• Approaching and sourcing candidates using a variety of channels
• Providing a detailed assessment to supported colleagues on the suitability of talent
• Producing briefing documents and search strategies through to progress and candidate reports

The successful Executive Search Associate should have;

• 2+ years’ experience in a corporate environment/s
• Blue-chip company background within executive search or professional services (preferred but not essential)
• Degree or equivalent qualification
• Acts with integrity, is driven to succeed, and has strong emotional resilience

• Exceptionally strong written and verbal communication with an ability to articulate ideas and opinions in a persuasive yet professional manner

If this sounds of interest, then please apply or get in touch for a confidential chat now.

Do you want to work for a business that has enjoyed phenomenal growth in the past 12 months?

Are you looking for a sales career where you will be integral to their ongoing success?

Our client is widely regarded as a market leader in their field and their products are of the highest quality.  They have certainly been in the right place at the right time during the past 12 months and have grown 50% in that time!  They are now setting up a brand new business development team to support this continued growth and are looking for professional and motivated Business Development Executives to join them – and there could not be a more exciting time as they continue to go from strength-to-strength. 

The Job

As a Business Development Executive, you will enjoy contacting lots of potential private sector clients through outbound calls about their extensive product range – customers who will know the business and its products, and if they do not have a need to place an order now, then they may do in the future.  With fantastic training and over time, you will become a product expert and use your knowledge to identify new opportunities, speak to and develop relationships with the right people, establish their needs, and secure sales now or in the future. 

Your additional responsibilities will include;

• Identifying target markets and finding companies to contact
• Speaking to past clients to generate further revenue
• Following up leads generated by other departments
• Prioritising and maximising all sales opportunities
• Delivering exceptional customer service at all times
• Working to monthly sales and revenue targets
• Logging all correspondence and updating the CRM

The Perks

As a Business Development Executive, you will;

• Be rewarded with a great basic salary and up to 15% annual bonus
• Work in a lovely office in North Bristol with onsite parking – phew say the drivers!
• Be able to pick your shifts Monday to Friday between 8.00 a.m. and 6.00 p.m.
• Have the backing of a close knit team who really support each other
• Enjoy ongoing development and potential progression opportunities as the team grows
• And many more…
   

The Person

Due to the nature of this Business Development Executive role, you will ideally come from a B2B sales background with a track record of hitting targets.  However, please do not be put off applying if you’re not sure you have the experience assumed to be necessary.  If you love selling, are confident, self-motivated and driven, and enjoy talking to people then please get in touch!

Are you passionate about customer service? Do you enjoy providing a premium level of customer service to each and every customer? Would you like to join a global leader in their industry as a Customer Service Advisor?

My client, based in Aztec West, is looking for a Customer Service Advisor to join their team.

Your daily duties will include:

· Delivering a world-class service by answering customer calls and placing orders accurately and promptly, whilst adding value through knowledge and ability where advice and solutions are required

· Taking control and guiding the customer through the order process to ensure accurate order placement

· Managing out of stock situations by offering alternative products

· Offering solutions to customers based on product/application enquiries

· Managing inbound enquiries using appropriate questioning

· All associated administration duties

You will be an excellent team player, hardworking, enthusiastic and willing to learn new skills whilst wanting to progress your career.

Working hours are currently Monday to Friday 9.00 a.m. - 5.30 p.m. and this will be office-based. In time there will be a shift pattern working either 8.30am - 5.00pm, 9.00am - 5.30pm or 9:35am – 6:05pm.

· 33 days holiday, inclusive of bank holidays

· Free onsite car parking

· Christmas period off

· Intensive training

· Pension contribution

· Private health care

· Excellent incentives, including company events and socials

Please apply today if interested as interviews are taking place ASAP.

Job Types: Full-time, Permanent

Salary: £18,500.00 per year