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Are you excited to grow in your career?

Do you enjoy working as part of a team to support the wider business?

We are proud to be partnering with a FTSE 100 company and the UK’s market leader in their field. They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down. They are now looking for great people who are looking to invest in their future to join them as Administrators working in their beautiful office in the heart of Bristol City Centre.

The Job

As an Administrator working in a fast-paced and busy environment, you will be passionate about providing the best support for teams across the business. You will work together with your team and department to provide the best results.

Daily responsibilities will include:

• Ensuring all team administrative functions are processed accurately and efficiently
• Ensuring team processes are reliable and effective
• Taking ownership for team results
• Communicating well with your team, department, and wider business
• Taking ownership for resolving any issues that are presented
• Taking part in wider department projects, when opportunities arise

The Perks

There are plenty!

• A great starting salary and annual bonus
• Monday to Friday shifts between 8.00 a.m. to 6.00 p.m. and only 1 in 3 Saturday mornings
• 25 days holiday and the option to buy up to 5 days more a year
• An excellent pension scheme
• Loads of discounts – gyms, bars and restaurant
• Travel to work schemes – season ticket loans and cycle to work
• Annual events, activities and social/sports groups
• Flexible working and part-time opportunities
• A tailored career development plan to support your career goals
• And many more…

The Person

Previous administration experience is desirable as you will need a good understanding of numbers and financial information for this role. However, you will be provided with extensive training and ongoing support to ensure you have the knowledge to complete all administrative processes correctly. You will also need to have Maths and English GCSE Grade C or above, or equivalent.

As long as you are keen to learn and have bags of enthusiasm, we want to hear from you! Oh, and you should be super friendly!

We have loads of great opportunities available to start in December. So, if this Administrator opportunity excites you, then we want to hear from you!

Are you excited to grow your career?

Do you love providing great customer service?

We are proud to be partnering a FTSE 100 company and the UK’s market leader in their field. They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down. They are now looking for great people who are looking to invest in their future to join them as Customer Service Advisors working in their beautiful office in the heart of Bristol City Centre.

The Job

As a Customer Service Advisor working in a fast-paced and busy environment, you will be passionate about providing the best customer service and making a difference in a primarily telephone-based role. You will be responsible for assisting existing customers with a wide range of enquiries – taking complex information and communicating it in a simple way.

No experience? No problem! You will be provided with extensive training and ongoing support to ensure you have the knowledge to answer client queries with confidence.

The Perks

There are plenty!

• A great starting salary and annual bonus
• Monday to Friday shifts between 8.00 a.m. to 6.00 p.m. and only 1 in 3 Saturday mornings
• 25 days holiday and the option to buy up to 5 days more a year
• An excellent pension scheme
• Loads of discounts – gyms, bars and restaurant
• Travel to work schemes – season ticket loans and cycle to work
• Annual events, activities and social/sports groups
• Flexible working and part-time opportunities
• A tailored career development plan to support your career goals
• And many more…

The Person

You could be graduate looking for your first career opportunity. You could be working in hospitality or retail and fancy a change. It really doesn’t matter as long as you are keen to learn and have bags of enthusiasm – oh, and you should be super friendly!

We have loads of great opportunities available to start in January. So, if this Customer Service Advisor opportunity excites you, then we want to hear from you!

Workplace Solutions Operations Support

Monday – Friday

City Centre

£18525 - £21500 p/a

We are proud to be partnering with a FTSE 100 company and the UK’s market leader in their field. They have enjoyed phenomenal success and growth over the past year- and this shows no sign of slowing down!

They are now looking for Workplace Solutions Operations Support to assist the Workplace Solutions team with ongoing client administration. A large portion of this role involves verifying the identity of clients in line with UK and EU anti-money laundering regulations. In return, you will receive a fantastic benefits package including an annual bonus, and the opportunity to grow your career with a successful company passionate about the growth of their employees!

The role:

• Assisting in the Anti-Money Laundering verification and reverification of clients
• Learning and developing basic knowledge surrounding pensions
• Maintaining schemes and member records on the in-house systems, ensuring records are always correct and up to date
• Investigating and resolving any basic employer and member queries
• Ensuring Group SIPP contributions are applied to accounts

About you:

Full training will be provided to you, however previous experience of administrative and customer service duties would be advantageous! Due to the nature of this role, the successful candidate will need Maths and English GCSE Grade C or above. You should also have strong organisational and communication skills.

So, if this role sounds like you, get in touch today! We are accepting applications for interview taking place soon!

Recently celebrating their 20^th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room,  you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

• Monitoring CCTV activity and images
• Taking incoming telephone calls, liaising with customers, clients and security companies
• Updating and reporting on clients recorded information
• Handling and management of alarms
• Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8 pm – 8 am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown = 

£9.30 per hour during the probation period (£20,311 pa)

£10 per hour for nights (£21,840 pa)

In return you will receive:

• SIA CCTV qualification (Company Funded)
• Onsite car parking
• £50 birthday bonus
• Access to a wealth of discounts through Perkbox
• Competitive holiday allowance
• Living Wage accredited company
• Nest Pension – 8% total
• Pizza Fridays (last Friday of the month)
• Free cinema ticket every month
• Free coffee from Café Nero every week
• Bonus for catching criminals
• Socials
• Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers’ needs first?

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Our client is looking to recruit a new Collections Advisor team to join their existing department. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Collections Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 8.00 p.m., all while working in a state-of-the-art office with onsite parking.

As a Collections Advisor, you can expect to will deal with a high volume of inbound and outbound calls, working with a mixture of vulnerable customers and SME businesses.

Daily duties and responsibilities:

• Handling 60-80 calls a day, both inbound and outbound
• Chasing and collecting payments via telephone, letter and email
• Dealing with and solving queries on invoices with both internal departments and external customers
• Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of all available options
• Monitoring and placing of all standing order and direct debit mandates
• Ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
• Maintaining credit control records ensuring contact records are accurate and up to date at all times
• Working to KPIs to ensure that all agreed objectives are met, predominantly around call and cash collection targets

Skills and experience required:

• Previous experience in a Credit Control, Collections, Debt Recovery focused role
• Strong customer service experience
• Outstanding telephone manner with the ability to influence others
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this Collections Advisor position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start soon!

Please note, that the successful Collections Advisor team will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved?

Our client is looking to recruit several new Customer Service Advisor as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking. 

Daily duties and responsibilities:

• Managing high volumes of incoming telephone and email communication on behalf of 3^rd parties, showing initiative in resolving queries with a focus on quality of service and resolution. 
• Liaising with internal and external departments to gather relevant information to best deal with the customers enquiry.
• Developing and maintaining a comprehensive knowledge of finance products.
• Proactively looking for opportunities to improve service delivery and customer satisfaction and making suggestions as appropriate, ensuring line manager is fully informed of any issues which may impact the business.
• Understanding customer’s multiple business channels and business processes/systems ensuring their requirements are responded to within specified service level.

Skills and experience required:

• Previous experience in a telephone-based position
• Strong customer service experience
• Outstanding telephone manner with the ability to influence others
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this customer service position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start ASAP! 

Please note, that the successful Customer Service Advisor will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Are you an experienced Team Leader with a passion for customer service?

Do you have previous people management experience?

Our client is looking to recruit an experienced Operations Team Leader to drive the performance of a friendly team. Leading from the front, the successful Team Leader will coach and motivate their team to achieve outstanding customer service, and meet team and business KPIs.

In return for this Operations Team Leader position, our client is offering a competitive salary and excellent benefits, all while working in a state-of-the-art office with onsite parking.

Duties and responsibilities:

• You’ll be responsible for the daily resourcing and workflow of a team
• Regularly reviewing individual and team performance targets, outputs, and behaviours
• Completing monthly performance reviews with all team members and implementing performance improvement plans
• Ensuring all HR policies and procedures are followed
• Providing a consistent high level of quality service to internal and external customers
• Collaborating with other operational teams to proactively look for ways to improve customer satisfaction
• Ensuring training and succession plans are in place to develop, engage, and retain competent team members
• Providing operational and subject matter guidance for all team processes
• Providing daily, weekly, and monthly reporting for all required team metrics

Skills and experience required:

• Previous team leader experience
• Experience of managing performance
• Excellent written and verbal communication skills
• People management experience including feedback, coaching, and performance management
• Strong IT skills and problem solving capabilities
• Excellent time management and organisational skills

If you are keen to hear more or apply for this Team Leader position, then please get in contact ASAP!

This is an exciting and newly created opportunity for an ambitious marketing / social media executive to join the business development team within a superb organisation, based in Emersons Green, Bristol.

The successful applicant will be at the heart of the corporate lead generation activity where the team are responsible for identifying, anticipating and satisfying customer requirements profitably enabling growth for the company across both emerging and existing markets and customers.

Orientated around the customer experience the Marketing department use insights to understand the motivations and challenges of target organisations. These insights are then utilised to create tailored content that meets their needs.

Key Responsibilities Include:

• Working between the sales and marketing departments, you’ll take responsibility for developing lead generation activities for the corporate sales channel.
• Researching, engaging and nurturing individuals within target companies using social selling and Account-Based Marketing (ABM) techniques, including social media, telephone and email.
• Working collaboratively with the new business sales team to optimise their social selling activities in generating engagement, leads and appointments
• Working with key individuals within the business to optimise their LinkedIn accounts to support new business engagement and nurture contacts through networking and brand building.
• Drive incremental sales and contribute to building our future sales pipeline through the use of social selling, across social media, email and the telephone. 
• You will directly engage with target individuals to drive awareness of the company, build credibility and nurture them in a proactive and engaging way.
• Develop and use data, research and insights to support the demand generation process. 
• Maintain lead and prospect data in the CRM system (SalesForce).
• Use your skills and knowledge to develop leads into sales-ready opportunities and, provide further assistance to the new business sales team in helping to win the opportunities you have helped generate.

Essential Criteria:-

• Strong written and verbal communication skills applying tone of voice guidelines as required.
• Understanding of the corporate sales cycle.
• Confidence in communicating face to face and in groups, good presentation skills, experienced in speaking to prospects and customers directly on the telephone and via e-mail.
• High level of competence using social media (LinkedIn) and associated tools, such as LinkedIn Sales Navigator to promote a business.
• Experience of engaging with business customers and potential customers via social media, the telephone and email.
• Experience of using a CRM system and of customer research tools such as Artesian or Fame is desirable.
• An inquisitive mind – particularly in relation to research and discovering useful insights
• Some sales experience desirable, this may be direct sales, telesales or telemarketing.
• Stakeholder Management/ Strong influencing skills. 
• Decision making skills and ability to act on your own initiative.
• Working under pressure with multiple tasks and adhere to challenging deadlines, proactively communicating progress and expectations.

This is a permanent, full-time position with the following benefits:-

• Generous contributory pension scheme inc. Critical Illness
• 25* days holiday, in addition to Bank Holidays 
• Volunteering Days to assist in charity work/ CSR Initiatives  
• Study Leave were applicable 
• Enhanced parental leave
• Occupational Health Programme
• Access to LinkedIn Learning / Time towards to your CPD 
• EV charging points, bike storage, shower & changing facilitates 

Do you have experience of managing Soft FM services ideally within a healthcare setting?

Are you a senior operations manager with experience in leading large teams?

Our client, a large and well-respected healthcare provider based in Bristol, is looking for a Facilities Operations Manager with credible experience in leading large teams for the successful delivery of Soft FM services.  Reporting to the Senior Facilities Operations Manager, the successful candidate will play a pivotal role in setting the direction for the following facilities, consisting of circa 150 people and a £2M budget;

• Portering,
• Linen,
• Post, and
• Store. 

In return, there is a competitive salary and excellent benefits package including a leading employer pension contribution of over 20% per annum!

The role of Facilities Operations Manager is incredibly varied, and the key duties and responsibilities will include:

• Providing an operational leadership and management role for facilities, liaising closely with the Senior Facilities Operations Manager
• Managing identified contracts in respect to portering services, ensuring they are maintained to meet service need and managed within budget
• Managing contracts and service provisions through effective budget and resource management
• Leading on service development, improvement and modernisation within accountable areas

Due to the nature of this Facilities Operations Manager role, the successful candidate should be educated to degree level or possess relevant qualifications with significant experience in senior leadership within a facilities role. 

If you are interested in this Senior Facilities Operations Manager position, then please apply or get in contact today.  The closing date for applications is Friday 3^rd December.    

Are you experienced in leading large teams, ideally within Soft FM?

Our client, a large and well-respected healthcare provider based in Bristol, is looking for a Facilities Manager with credible experience and hands-on management style to ensure the successful delivery of Soft FM services – Cleaning, Catering, Portering, Waste, Stores, Postal Services, and Deep Clean.

In return, there is a competitive salary and excellent benefits package including a leading employer pension contribution of over 20% per annum!

The role Facilities Manager is incredibly varied, and the key duties and responsibilities will include:

• Ensuring the 180+ strong team are achieving KPIs and managing a large budget to ensure this
• Coordinating, motivating and managing the efficient delivery of Soft FM services to all service users
• Overseeing effective monitoring, review and remedial action-taking across these services
• Ensuring the highest standards of services are provided, and reviewing and updating work related schedules within these services
• Working collaboratively with other teams in relation to the delivery of these services
• Ensuring all staff within these services are trained to the appropriate standard and are competency checked
• Completing quality auditing and developing action plans to correct below acceptable standards
• Leading and setting of these services, together with managing staff conduct and attendance
• Managing pay and non-pay budgets associated with these services

Due to the nature of this Facilities Manager role, the successful candidate should be educated to Degree/NVQ level or possess relevant management qualifications, along with experience in leading large teams, ideally within Soft FM.

If you are interested in this Facilities Manager position, then please apply or get in contact today.  The closing date for applications is Thursday 2^nd December.