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Data Analyst

North Bristol

Up to £35,000 per annum

Are you an experienced Data Analyst?

Are you looking for a new challenge to develop your career?

Our client, based in North Bristol is offering a fantastic opportunity for someone to join their award-winning business as a Data Analyst. As a Data Analyst, you will be responsible for providing management information and insight to support the team and improve performance against key metrics.

In return, you will receive a competitive salary and fantastic benefits package with perks including:

• 27 days holiday in addition to bank holidays
• 15% non-contributory pension
• Private healthcare and life assurance
• Full training and ongoing support
• Career development and progression opportunities
• Voluntary benefits such as gym membership, travel insurance, and health checks

As a Data Analyst, you will be:

• Delivering insightful analysis, forecasting and reporting to the team and key internal stakeholders
• Supporting operational managers to drive efficiencies and improvements against key metrics
• Recommending and implementing improvement initiatives from insight to benefit key metrics
• Providing self service solutions to empower individuals to have access to relevant data
• Providing a governance framework to ensure data quality remains at a high standard and providing management visibility of potential detriment 
• Providing commercial oversight of all activity to quantify the value of activities
• Solving problems in a pragmatic way and to seek better ways of doing things
• Reviewing the quality of data being provided by new components, flagging up any issues and ensuring these are resolved
• Working closely with team leads, managers, architects, delivery managers, scrum masters and other stakeholders on technical delivery for our customers
• Taking responsibility for the identification and mitigation of technical risks
• Providing an effective communication bridge between the business and programme/MI stakeholders

The Person

Due to the nature of this role, the successful candidate will be an experienced Data Analyst, with previous experience of working with OAS to an expert level. You should be comfortable dealing with large data sets and able to understand stakeholder requirements to provide MI solutions and insight.

You must also have strong analytical skills, both qualitative and quantitative, and excellent communication skills. A strong MI skillset is required including VBA, Macros along with exposure to SQL and Google Analytics.

Please get in touch now if you would like to know more!

Customer Service Advisor

Permanent

£20,000 plus OTE = £25,000

Superb opportunity to work in the office of a busy car dealership where you’ll be assisting customers over the phone, email and live chat. Your role will be to contact customers who have asked for a call back and helping them with information on the vehicles they’re interested in.

You’ll have full training and a great team to support you. You’ll bring enthusiasm, excellent customer service skills and a real desire to provide great service at every opportunity.

Typical duties:

• Dealing with customer enquiries: phone, email and live chat
• Converting enquiries into reservations and test drive appointments
• Logging customer enquiries onto the company’s CRM system
• Retrieving information from the company website and company stock database
• Providing excellent knowledge and understanding to all customer enquiries at the first point of contact
• Using various computer systems and databases
• Working as part of a successful team, communicating information in a timely and comprehensive manner

*Please note that this role includes weekend work. The standard working week offers 1 day off during the week and 1 day off at the weekend.

Please apply today as interviews will be held as soon as possible.

Are you looking for a new challenge within a professional and supportive HR Advisory Team?

Do you have previous HR experience and/or your CIPD Level 5 or above?

We are excited to be recruiting for one of the South West’s most established public sector organisations. Working as part of a busy HR Advisory Team as an Assistant HR Business Partner, you’ll be providing support and advice to managers on issues including business change, selection and retention of staff, contracts of employment, and performance management (just to name a few)!

While initially a 9-month fixed term contract, this Assistant HR Business Partner role is an amazing opportunity for you to get your foot in the door, as there may be permanent opportunities in the team and wider business. If you do a good job, they won’t want to lose you!

As an Assistant HR Business Partner, you will be required to work 30-37 hours a week Monday to Friday, with flexibility between the hours of 8.30 a.m. and 6.00 p.m.  There is plenty of parking, a subsidised gym and restaurant, and even a Costa onsite!  Please note, that while this role can be performed predominantly from home, you will need to travel to the office in Portishead as required.  
 

Daily duties and responsibilities will include:

• Providing advice, guidance, and support to managers on the effective management of key employee issues
• Leading and supporting projects, acting as a subject matter in relation to service delivery and best HR practice
• Developing policies and systems to support innovation in the organisation including research, engagement with colleagues, and analysis of findings
• Taking an active part in HR processes including attendance, capability, and disciplinary meetings as appropriate
• Advising management on the fairness of action taken and making decisions in relation to disciplinary outcomes
• Working in partnership with HR colleagues, line manager, employees, and senior leaders

The successful candidate should have:

• Proven experience of advising on casework, implementing new and amended policies and procedures, and analysing and utilising management information
• CIPD Level 5 or above and/or up to date knowledge of employment law and recognised HR practice in a complex operating environment
• Effective communication skills with the ability to influence others and adapt to different settings
• Ability to work independently to deliver projects and review processes and policies

If this sounds like your cup of tea, then please apply or get in touch today to find out more!

Customer Support Advisor – Purchasing

£20,000 - £21,000 p/a

Monday – Friday

Office Hours – 37.5 hours per week

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy providing reactive and proactive service?

Our client is looking to recruit several new Administrators as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal. As an Administrator, you will endeavour to understand your customers’ business and resolve their queries, whilst developing strong business relationships.

In return for this Administrator position, our client is offering a competitive salary, excellent benefits, and weekday shifts, all while working in a state-of-the-art office with onsite parking.

The Role:

• Providing high-quality administrative and process support
• Ensuring all allocated processes are completed accurately and to a high quality
• Ensuring all commercial and productivity targets are met
• Developing knowledge and expertise in relation to products, process, and systems to enable maximum effectiveness in the role
• Working closely with colleagues across 1^st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the customer
• Taking ownership of customer issues arising, working collaboratively with colleagues to ensure swift resolution
• Proactively communicating and collaborating with colleagues across the company to ensure administrative and process tasks are completed accurately and to agreed SLAs
• Identifying opportunities and driving improvements to simplify processes
• Ensuring compliance training is completed on time, and completing documentation in a compliant fashion

The Person:

• Previous customer service experience
• Experience in following administrative processes
• Previous order management or purchasing experience would be advantageous but it is not essential
• Fantastic communication skills – both written and verbal
• Excellent attention to detail and effective problem-solving skills

If you are keen to find out more or apply for this Administrator position, please get in touch ASAP. Interviews are taking place soon!

Do you have HR experience gained within an HR environment?
Are you looking to further your experience in a successful and growing business?

Our client, a leading financial services provider, is looking to recruit an HR Support Team Leader to join their busy HR department! This is a fantastic opportunity to support the HR department and the wider business and contribute to the ongoing success of the company.  

In return, our client is offering a competitive salary and excellent benefits, all while working in a state-of-the-art office with onsite parking!

Within this role, you will be…  

• Providing administrative support and general HR advice to the HR Business Partners, employees, and managers across the business
• Working closely with management teams and employees to ensure and improve staff engagement, morale, and retention
• Providing payroll support to the team
• Leading and managing various projects and responsibilities in line with HR strategy
• Providing team members with regular feedback and ongoing coaching
• Collaborating with HR colleagues to monitor and update HR policies in line with current legislation
• Responsible for the maintenance and quality of all data in the HR systems
• Leading and managing the support team to achieve all individual, team, and business KPIs
• Handling all employee administration processes including payroll, absence, and required documentation
• Providing regular reports as needed
• Supporting with the production of HR documentation
• Implementing and simplifying processes
• Providing support in line with business goals and objectives

Due to the nature of this role, you will need to have…

• Previous HR experience gained within an HR environment
• Previous experience of managing a team
• Proven track record of managing administration systems and processes
• Excellent written and verbal communication skills
• Working knowledge of payroll processes
• Strong IT skills including the use of complex HR systems and Excel
• Understanding of confidentiality and GDPR legislations

If you are interested in learning more about this HR Support Team Leader role, then please apply or get in contact for further details. 

This is an exciting opportunity to join an ever-growing business and take the next step on your career! You will provide vital administrative and organisational support to the board of directors as well as undertaking ownership of key events in line with engagement and strategic plans. So, if you’re looking for a fresh challenge to utilise your exceptional organisational skills, this could be the role for you!

In return, our client is offering a competitive salary, excellent benefits, and weekday shifts, all while working in a state-of-the-art office with onsite parking.

Daily duties include:

• Managing diaries, room bookings, meetings, and conference calls
• Arranging travel, transport, and accommodation as needed
• Screening phone calls, enquiries and requests, handling as appropriate
• Organising and booking events and conferences, and coordinating invitations
• Reminding Directors of key tasks and deadlines, ensuring they are well-prepared for any meetings or events
• Assisting with the management of compliance requirements such as hospitality and gifts register
• Liaising with staff, suppliers, and customers as needed
• Collating and managing Directors’ expenses, submitting them on a monthly basis
• Supporting the Managing Directors Executive Support for ad hoc duties

For this role, you will need:

• Exceptional organisational and time management skills
• The ability to take responsibility and complete tasks with minimal supervision
• Excellent written and verbal communication skills
• Strong understanding of Microsoft Office Outlook, Word, and Excel
• Outstanding attention to detail

If this role is of interest to you, get in touch now for more information!

Do you want to take the next step in your career?

Do you enjoy providing high-quality support as part of a vital team?

Our client is looking to recruit a Fleet Support Administrator as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal. In this Administrator role, you will be the first point of contact for both internal and external customers with general support queries.

In return for this Administrator position, our client is offering a competitive salary, excellent benefits, and weekday shifts, all while working in a state-of-the-art office with onsite parking.

The Role:

• Ensuring all vehicles have the necessary documentation and are taxed in line with current legislation
• Managing the MOT reminder process
• Verifying third party request information
• Managing the fines process
• Raising manual invoices as required
• Overseeing the manufacturer safety recall process
• Raising standard letters as required
• Supporting with responding to customer queries as needed

The Person:

• A passion for delivering excellent customer service is a must!
• Proven administrative skills
• Key attention to detail
• Strong understanding of software such as Microsoft Office
• Excellent written and verbal communication skills

If you are keen to find out more or apply for this Administrator position, please get in touch ASAP. Interviews are taking place soon!

Working as part of an international financial services firm with a Bristol base, you’ll be joining the customer service team with responsibility for the account management of business customers.  As a leading company in their sector, several roles have been created as a result of company growth.  It’s an exciting time to join the business!

Salary:                     £21,000 - £25,000 depending on experience.

Location:                Bristol, BS16 with on-site parking.

Role:                      Business Account Manager / Customer Service, permanent.

Benefits:                Pension scheme, 25 days holiday, study leave, volunteering days,
EV charging points, bike storage, shower and changing facilities …

You’ll be a professional first point of contact for business customers, with super communication skills which will enable you to build relationships with key points of contact.

You’ll be a real team player, working collaboratively with the rest of the department to ensure customer needs are met.

Accountable.  You’ll enjoy taking ownership of tasks and will work through a variety of tasks including quotes, orders and purchases with your customers.

Always working within agreed service levels; you’ll have a keen eye for detail and will enjoy working accurately and to high standards.

Proactively manage the renewals process across a portfolio of business customer accounts, ensuring you provide a complete account management service, finding solutions and seeking opportunities to increase business levels.

Essential Criteria

• Previous experience within a Customer Service environment, ideally working with business customers
• Excellent communication skills: written, verbal, report writing and presenting 
• Excellent time management, planning, organisational skills 
• Self-motivated with the ability to take ownership
   

This is a lovely opportunity to take our customer service skills to the next level and be rewarded accordingly with a great salary and benefits package.  If you’ve got most of the experience we’re looking for – please get in touch asap!

Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers’ needs first?

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Our client is looking to recruit a new Credit Control team to join their existing department. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Credit Controller position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 8.00 p.m., all while working in a state-of-the-art office with onsite parking.

As a Credit Controller, you can expect to will deal with a high volume of inbound and outbound calls, working with a mixture of vulnerable customers and SME businesses.

Daily duties and responsibilities:

• Handling 60-80 calls a day, both inbound and outbound
• Chasing and collecting payments via telephone, letter and email
• Dealing with and solving queries on invoices with both internal departments and external customers
• Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of all available options
• Monitoring and placing of all standing order and direct debit mandates
• Ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
• Maintaining credit control records ensuring contact records are accurate and up to date at all times
• Working to KPIs to ensure that all agreed objectives are met, predominantly around call and cash collection targets

Skills and experience required:

• Previous experience in a Credit Control, Collections, Debt Recovery focussed role
• Strong customer service experience
• Outstanding telephone manner with the ability to influence others
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this Credit Controller position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start asap!

Please note, that the successful Credit Control team will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Permanent

Sale Consultant

£25000 – OTE £35000

Hybrid working – once training complete

Office hours

Onsite car parking, pension scheme, career progression

Do you enjoy developing relationships with new and existing customers?

Our client, an up and coming insurance brokers based in Aztec West, is looking for an Insurance Sales Consultant to join their small but buzzing team.  Speaking to new and existing van and motor policy holders, you will enjoy upselling additional products where required.

In return, you will get to work office hours with the flexibility of this being from your home and/or their office, not to mention a great salary and excellent bonus.  The harder you work and more motivated you are to sell, the better the reward –  how does an extra £1000 per month sound?  This, along with a real opportunity to progress and develop your career as the team grows over the next 12 months! 

What you will be doing as an Insurance Sales Consultant

• Receiving incoming calls from customers looking to set up a car or van insurance policy
• Contacting new and existing customers upselling additional insurance products
• Explaining choices and providing recommendations demonstrating excellent product knowledge
• Developing a pipeline of quality prospects and managing call backs and follow ups
• Being committed to providing a high quality of experience to the customer

What you need to have to be a successful Insurance Sales Consultant

• Excellent sales and customer service skills and a professional call manner
• Confidence in dealing with customers and the ability to multi-task
• Fantastic organisational skills and attention to details

So, if you’re motivated and enthusiastic, and this Insurance Sales Consultant role sounds right up your street, then we want to hear from you!