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Are you passionate about delivering high-quality customer service?

Do you want a role within an established company to develop your skills?

Our client specialises in providing exceptional guest experiences for all of their customers, and they are now looking to develop their team of Administrators to join their friendly Reservations Department! You’ll be based in the Clifton office and working with the rest of the team to provide excellent customer service to their guests.

If you are multilingual, this would be preferred, however it is not essential, you just need to be keen to deliver excellent service!

The role:

• Monitoring inbound emails and responding in a timely manner
• Working closely with customers to provide suitable solutions to their requests
• Maintaining accurate knowledge regarding products, policies, and procedures
• Handling inbound calls as needed and assisting with general queries
• Managing reservations and processing any changes as requested
• Maintaining accurate records of all communications

In return, you will receive a competitive salary and a fantastic benefits package with perks including:

• An annual bonus of up to 10%
• The opportunity to work from home Mondays and Fridays
• 2 free stays in company properties per year
• Quarterly bonus
• 22 days holiday (with the option to purchase up to 5 more)
• Contributory pension scheme
• Health cash back plan
• Money-off scheme for retail outlets

The person:

Previous experience in customer service necessary, and sales or reservations is desirable but not essential. You will also need excellent written and verbal communication skills to liaise with guests and internal personnel.

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!

This is an exciting opportunity a recent graduate to join an exciting and expanding team with our client based in Yate. This is a fast-paced role with excellent progression opportunities for a keen and bright graduate looking to start their career.

You will receive a competitive salary, ongoing development, 25 days holiday (plus Bank Holidays), flexible working hours, and more.

As a Graduate Account Manager, you will be:

• Liaising with clients via telephone, email, and in person
• Acting as first point of contact for clients and assisting with their queries
• Developing a strong understanding of client needs
• Analysing data and invoices to provide feedback to clients
• Raising and resolving disputes with suppliers
• Calculating client charges and annual budgets
• Developing and maintaining strong supplier and client relationships

Role requirements:

• Minimum 2:1 in a numerate, engineering, or scientific degree
• Strong organisation, timekeeping, and problem-solving skills
• Passion for delivering excellent service to clients
• Excellent communication skills

If you think you have the required skills for this Graduate Account Manager role, please apply today! Our client is looking to interview for this role as soon as possible.

This is an exciting opportunity to join a professional company in Yate who specialise in providing business to business services! Our client is looking for a keen Support Administrator with great attention to detail to join their friendly team.

In return, you will receive a competitive salary, ongoing development and progression opportunities, 25 days holiday, flexible working hours, and a contributory pension. You will also receive a pay increase following the satisfactory completion of initial training!

As a Support Administrator you will be:

• Checking utility supplier invoices for any errors
• Arranging invoice corrections directly with suppliers
• Processing cost and consumption data into client databases
• Liaising with clients for accurate meter readings and details of portfolio changes
• Requesting changes to information held by suppliers
• Providing a friendly and professional service to all clients
• Handling your own portfolio of clients

Due to the nature of this role, previous administration or accounts payable experience is desirable but not essential as full training is provided. You must have strong numeracy skills as you will be working with high volumes of data. You must also have a strong understanding of IT packages including Microsoft Office and Outlook. Above all, you should have a willingness to learn and an eagerness to deliver excellent client service!

If this role is of interest, apply today! Our client is looking for someone to start ASAP!

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved?

Our client is looking to recruit several new Customer Service Executives as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Executive position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking.

The role:

• Acting as first point of contact for managers across a range of accounts
• Working with team members to ensure customer needs are met
• Providing excellent customer service
• Developing relationships with Fleet Managers to increase sales across the business
• Ensuring documentation is compliant and up to date
• Developing knowledge and expertise across all products, processes, and systems
• Working closely with colleagues to develop a strong understanding of customer needs
• Managing the renewals process across a portfolio of accounts

Skills and experience required:

• Strong customer service experience
• Experience within a corporate or business to business environment
• Outstanding telephone manner with the ability to influence others
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this customer service position, then please get in contact ASAP. Our client is looking to start interviewing next week for successful people to start ASAP!

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy providing high-quality support as part of a vital customer support team?

Our client is looking to recruit several new Administrators as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Administrator position, our client is offering a competitive salary, excellent benefits, and weekday shifts, all while working in a state-of-the-art office with onsite parking.

The Role:

• Providing high-quality administrative and process support
• Ensuring all allocated processes are completed accurately and to a high quality
• Ensuring all commercial and productivity targets are met
• Developing knowledge and expertise in relation to products, process, and systems to enable maximum effectiveness in the role
• Working closely with colleagues across 1stLine Service and Field Sales teams to develop a strong understanding of the specific needs of the customer
• Taking ownership of customer issues arising, working collaboratively with colleagues to ensure swift resolution
• Proactively communicating and collaborating with colleagues across the company to ensure administrative and process tasks are completed accurately and to agreed SLAs
• Identifying opportunities and driving improvements to simplify processes
• Ensuring compliance training is completed on time, and completing documentation in a compliant fashion

The Person:

• Previous customer service experience
• Fantastic communication skills – both written and verbal
• Excellent attention to detail and effective problem-solving skills

If you are keen to find out more or apply for this Administrator position, please get in touch ASAP. Interviews are taking place soon!

Are you an organised and proactive individual with good communication and relationship building skills?

Are you looking to further your experience in a successful and growing business?

Our client, a leading financial services provider, is looking for a Remarketing Sales Executive to join their friendly and thriving Remarketing Team. You’ll be playing a key role within the team to act as a principal sales executive providing effective day to day running of remarketing sales channels.

So, if you’re motivated and have previous experience within a fast-paced team, this could be the role for you!

In return, you will enjoy a competitive salary with an excellent benefits package, as well as working office hours Monday to Friday in a state-of-the-art office with onsite parking!

The Role:

• Supporting the delivery and management of all relevant digital channels
• Working with Remarketing Operations team to vehicles are allocated/sold within targets
• Tracking and reporting on core business KPIs
• Enhance digital marketing capabilities
• Working collaboratively with wider Remarketing Team to design dashboards/reporting methods
• Support transition between traditional and digital channels
• Manage existing customer relationships and building new business

The Person:

Previous experience within a similar fast-paced administrative role is required. The successful candidate should also have excellent organisational and communication skills with a analytical approach. Experience using Microsoft Excel and handling data is also essential.

So, if you’re looking for the chance to develop your career with a fantastic company, this is the role for you. Get in touch today to start your application.

Are you an experienced Administrator looking for a new and challenging role?

Have you ever taken minutes (no problem if not, but a bonus if so)?!

Our client, a leading provider of support services for local councils, is looking for an experienced Administrator to join their Children’s Social Care team.  You will be working directly with families whose children have been identified as at risk and are being monitored and supported accordingly.  Through the telephony and administrative tasks you undertake, you will play an integral role in ensuring the service runs smoothly and an efficient service is delivered.   

In return, you will receive a great salary and have the flexibility to work flexibly from home and their modern office in Weston-super-Mare.

Daily duties and responsibilities of this Administrator role will include;

• Liaising with both internal departments and external parties, handling and resolving queries
• Processing and dealing with complex and challenging subject matters
• Attending virtual and in-person meetings, taking accurate minutes to support ongoing cases
• Supporting various general administrate tasks
• Using Microsoft Office and various internal and external systems

Due to the nature of this Administrator role, you will need to demonstrate excellent communication skills, as well as resilience, discretion and a positive attitude.  You should also be confident using computers and ideally have some experience of minute-taking. 

If you are interested in this opportunity, please get in touch or apply today as our client is looking for someone to start ASAP. 

City Centre – with free parking

Working for a National Construction and Property Maintenance company based in the heart of Bristol, this role forms part of the management structure of a busy finance team. With ambitious growth plans and structured change scheduled over the next twelve months, a key position has been identified for an experienced Management Accountant / Accounts Manager, to join the business.

The role offers variety and career development as the duties and responsibilities will evolve alongside the business’ plans to grow.

Ideally, you’ll be CIMA / ACCA / ACA qualified or part-qualified and have experience of working with Sage (200 is beneficial, Sage 50 is essential).

Responsibilities

• Reconciliation of balance sheet accounts on a monthly basis
• Accruals and prepayments
• Preparation of management accounts to trial balance
• Completion of quarterly VAT returns
• Purchase ledger reconciliations
• Supplier payment processing and reporting
• Raising sales invoices
• Completion of bank reconciliations

Skills and Experience

• Previous experience of working within a fast paced and relatively high-volume accounts department
• Supervisory / management experience
• Good working knowledge of Excel and prior experience of working with any of the Sage software packages
• Adaptability – the constantly changing environment as the company grows means that new systems will be implemented
• Problem solving skills and a solution focussed mindset

Any experience within the construction industry would be beneficial but is not essential

The company offer a strong salary package plus study support and contributory pension scheme and free parking. Please do get in contact with us today for an initial discussion about this opportunity.

Do you have contact centre leadership experience?

My client, a market leader in their field, is recruiting for experienced contact centre Team Leaders to join their busy customer service operation.

This is a great opportunity to step into an incredible business– one where you will lead, motivate, and mentor a team of circa 11 frontline customer service agents in meeting service delivery and call quality targets. You will also ensure a brilliant customer experience, drive operational excellence and efficiency, and champion change during an exciting transformation journey.

In return you will receive a competitive salary (there may be some flexibility on the salary detailed), an annual bonus and a fantastic benefits package.

If you’re interested in getting further details, then please apply today or contact us for a confidential chat.

Our client is a privately owned company that is growing as a result of success. Based in Yate, the company has a friendly team and great working environment. They offer employees a strong salary which is reviewed and raised on completion of probationary period. Benefits include free parking and an annual bonus scheme.

This role will support the Account Management team by ensuring all procurement administration is kept up to date and that all customers are happy with their current agreements. Applicants must be happy working with Excel and detailed numerate information.

Duties include:-

• Issuing tender request to suppliers
• Obtaining and analysing quotations, liaising with suppliers to compromise and reach agreements
• Resolve supplier quotation discrepancies
• Preparing reports for Account Managers
• Negotiation and recommendation of contracts for our clients
• Updating supplier commission trackers
• Checking and issuing contracts
• Building, maintaining and managing supplier relationships
• Attending supplier meetings to discuss products and service

Essential Skills

• A solid level of numeracy and the drive to work in a numerical administrative role
• Superb attention to detail
• A good understanding of Microsoft Excel including multiple sheets and linked workbooks
• Accuracy in extracting data from supplied material, and re-inputting it into a system
• Being able to use ‘sense’ checks on data entered
• An organised approach since the work requires dealing with multiple clients and multiple accounts
• The ability to quickly learn and adopt new procedures
• Ability to prioritise work and to manage time effectively
• Excellent communication skills and English (with relevant GCSE or similar level qualification)
• Excellent written skills - able to construct succinct, professionally styled and well-argued
• emails that are easily understood by the recipient
• A good telephone manner; the ability to quickly identify the caller’s needs and how to deal with the query.
• A willingness and ability to push people via the telephone to meet deadlines.

Hours of Work

The standard working week for the business is 37.5 hours over Monday to Friday with flexible start and finish times for staff either side of the core hours of 10.00 am to 4.00 pm.