Claims Handler

Posted: 21/01/2020

Salary: 18000 - 20000
Job Type: Permanent

Do you have insurance or financial services experience? Do you have a passion for going the extra mile for your customers? My clie...Read more


Do you have insurance or financial services experience?

Do you have a passion for going the extra mile for your customers?

My client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years.  They are currently looking for several Claims Handlers to join their vibrant claims team at their office in Bristol City Centre.  As a Claims Handler, you will handle a diverse range of claims, from commercial and personal contract disputes through to employment, medical negligence or motor claims.

In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity to work to Monday to Friday 9.00 a.m. – 5.00 p.m.  

Daily duties and responsibilities of the Claims Handler to include;

  • Dealing with legal expenses claims on behalf of multiple insurers and brokers
  • Processing new claims requests and triaging claims in order of priority
  • Checking details with the customer and gathering further information
  • Assessing policies in detail to establish the level of cover in place
  • Making decisions and advising customers on whether their claim can be progressed
  • Delegating claims to a panel of inhouse and external solicitors
  • Managing the customer experience and providing updates throughout the claim lifecycle
  • Answering a high volume of calls and making calls to assist with ongoing case management
  • Supporting workflow for the team
  • Working to ensure internal and external service levels are met

Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced insurance or financial services environment is required.  This is alongside a calm and patient yet resilient manner, which is required when dealing with challenging and emotional claims.

If you think this varied role sounds like your cup of tea, then we would love to hear from you.  Interviews taking place now to start in February!

Business Services

Part-time Receptionist

Location: North Bristol
Posted: 15/01/2020

Salary: £7.80-£8.30
Job Type: Contract/Temp

Are you an experienced Receptionist? Do you enjoy dealing with customers both face to face and via the telephone? If so, our clien...Read more


Are you an experienced Receptionist?

Do you enjoy dealing with customers both face to face and via the telephone?

If so, our client based in North Bristol is looking for a part time Receptionist to work Wednesday 11am-7pm, Thursday 9am-5pm, Saturday 7.45 am-2pm and Sunday 3pm-7pm, joining their busy front office team.  In return, they are offering a competitive hourly rate, onsite gym access and other leisure facilities.

 Daily responsibilities to include:

  • Face to face contact with customers – dealing with enquiries and making bookings
  • Answering the phone – dealing with enquiries and making bookings
  • Membership renewals and promoting and selling new membership
  • Data inputting to create new memberships/booking classes on the gym computer system
  • Some use of email/Microsoft word/excel
  • Ensuring paperwork is completed and filed appropriately 
  • Taking payments through computer till system
  • Other tasks as appropriate as requested by management

Due to the nature of the part time Receptionist role, the successful candidate will have ideally worked in a similar position previously and have a proven track record of dealing with customers in a professional and friendly manner whilst being computer literate. 

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is looking to move quickly on this role.

Business Services

Part-time Receptionist

Location: North Bristol
Posted: 15/01/2020

Salary: £7.80-£8.30 p/h
Job Type: Permanent

Are you an experienced Receptionist? Do you enjoy dealing with customers both face to face and via the telephone? If so, our clien...Read more


Are you an experienced Receptionist?

Do you enjoy dealing with customers both face to face and via the telephone?

If so, our client based in North Bristol is looking for a part time Receptionist to work Tuesday 2pm-10pm, Wednesday 9am-5pm, Thursday 7.45 am-2pm and Sunday 3pm-7pm, joining their busy front office team.  In return, they are offering a competitive hourly rate, onsite gym access and other leisure facilities.

 Daily responsibilities to include:

  • Face to face contact with customers – dealing with enquiries and making bookings
  • Answering the phone – dealing with enquiries and making bookings
  • Membership renewals and promoting and selling new membership
  • Data inputting to create new memberships/booking classes on the gym computer system
  • Some use of email/Microsoft word/excel
  • Ensuring paperwork is completed and filed appropriately 
  • Taking payments through computer till system
  • Other tasks as appropriate as requested by management

Due to the nature of the part time Receptionist role, the successful candidate will have ideally worked in a similar position previously and have a proven track record of dealing with customers in a professional and friendly manner whilst being computer literate. 

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is looking to move quickly on this role.

Contact Centre

CCTV Night Operator

Location: North Bristol
Posted: 13/01/2020

Salary: £21,184
Job Type: Permanent

Do you have excellent customer service skills? Are you reliable, able to think on your feet and use your initiative? Working in a ...Read more


Do you have excellent customer service skills? Are you reliable, able to think on your feet and use your initiative?

 

Working in a secure NSI Alarm Receiving Centre, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV for a well-established market leader!

 

This role is telephone based and the ideal candidate will have the ability to solve problematic situations, have good listening skills and patience, offering customers assurance and clarity. The main duties are:

 

  • Monitoring CCTV activity and images to determine what level of action needs to be taken
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk desk support
  • Updating and reporting on clients recorded information

 

There are 2 shift patterns you can apply for:

 

The day shift - 8am – 8pm working 4 days on, 4 days off

Salary breakdown =

£9 per hour during 3-month probation period (£19,656)

£9.20 per hour for days (£20,092)

Or

The night shift - 8pm – 8am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown =

£9 per hour during 3-month probation period (£19,656)

£9.70 per hour for nights (£21,184)

 

Please note: From 1st March salaries will be increasing too:

£9.30 per hour during probation period (£20,311 pa)

£9.50 per hour for days (£20,748pa)

£10 per hour for nights (£21,840pa)

 

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance
  • Living Wage accredited company
  • Nest Pension – 8% total
  • Recently updated, high spec control room
  • Pizza Fridays (last Friday of the month)
  • Free cinema ticket every month
  • Free coffee from Café Nero every week
  • Bonus for catching criminals
  • Socials
  • Complimentary refreshments like tea, coffee, milk and bread.

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.

If this role is of interest, please contact me today!

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