Contact Centre

CCTV Night Operator

Location: North Bristol
Posted: 22/08/2019

Salary: £18000-£21000
Job Type: Permanent

Do you want to work for an industry leading and award-winning CCTV Operating and Alarm Receiving Centre in North Bristol? Working ...Read more


Do you want to work for an industry leading and award-winning CCTV Operating and Alarm Receiving Centre in North Bristol?

Working in a secure NSI accredited environment, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV for a well-established market leader!

The night shift = 8pm – 8am working 4 days on, 4 days off.

Salary = £18000 - £21000 pa DOE

This role is telephone based and the ideal candidate will have the ability to solve problematic situations, have good listening skills and patience, offering customers assurance and clarity. The main duties are:

  • Monitoring CCTV activity and images to determine what level of action needs to be taken
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk desk support
  • Updating and reporting on clients recorded information

 

You will have the ability to multi-task and watch several CCTV screens simultaneously, whilst being able to use your judgement to determine the seriousness of the situation, – full in-depth training will be provided for at least the first 3 weeks.

No industry experience required although you must have worked over the telephone in your previous role (contact centre/ retail/ receptionist/ administrator/ hospitality/ alarm receiving centre/ helpdesk)

If successful you will attend a course to obtain the SIA CCTV qualification (Company Funded).

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.

If this role is of interest, please contact me to discuss further.

Business Services

Administrator

Location: North Bristol
Posted: 22/08/2019

Salary: 18500
Job Type: Permanent

An exciting opportunity to join a professional company in Filton, who are specialists within the security industry has arisen as a...Read more


An exciting opportunity to join a professional company in Filton, who are specialists within the security industry has arisen as an Administrator.

The successful Administrator will benefit from free parking, a competitive salary, pizza Friday!!! and you will be joining a lovely workforce team that has a real family feel.

The role as an Administrator will suit applicants who are very organised, efficient and have a good eye for detail. You will have worked within an administrative/customer service focused role before and be looking to take that next step in your administrative career.

Duties will include:

  • Logging new and updating existing files
  • Raising and processing invoices for customers and other parties
  • Completing high volumes of data entry and other administration tasks
  • Using internal and external systems to log and update all reports
  • Dealing with some telephone inquiries from customers and providing accurate updates
  • Ensuring standards of customer service excellence are met
  • Adhering to external regulations and guidelines and internal policies and procedures

Salary = £18500

Hours of work = Monday to Friday between the hours of 8am – 6pm and 1 in 4 Weekends (8am – 5pm)

Some of the excellent benefits in return to include:

  • Onsite car parking
  • Company funded SIA CCTV qualification
  • £50 birthday bonus
  • Pizza Friday – company orders pizza on the last Friday of the month
  • 1x free cinema ticket per month
  • 1x free coffee per week
  • Access to a wealth of discounts through Perkbox

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.

If this role is of interest, please contact me today as interviews are taking place soon!

Contact Centre

Part-Time Customer Service Advisor

Location: North Bristol
Posted: 19/08/2019

Salary: £9 per hour
Job Type: Permanent

Have you got a passion for customer service with a technical mindset? Do you want to put these skills to use in an office-based en...Read more


Have you got a passion for customer service with a technical mindset?

Do you want to put these skills to use in an office-based environment?

Our client is a well-established organisation with 20 years’ experience in their sector and based in a good location in North Bristol. They are currently recruiting for a part-time Customer Service Advisor to join their team.

This is a great opportunity for an experienced Customer Service Advisor who wants to work 17.5 hours a week.

The successful Customer Service Advisor will need to be able to work:

Monday and Tuesday either 9.30 a.m. – 5.30 p.m. or 9.00 a.m. – 5.00 p.m. week 1 & 3

Monday, Tuesday and Wednesday either 9.30 a.m. – 5.30 p.m. or 9.00 a.m. – 5.00 p.m. week 2 & 4

The Customer Service Advisor Daily duties will include:

  • The primary responsibility is to provide excellent support and customer service to all customers.
  • Being present and available to customers requiring support. 
  • Taking ownership of cases to provide the best possible service for our customers.
  • To respond to queries and requests from all emails and callers.
  • Continual communication with our customers, setting expectations on time frames and keeping them informed throughout.
  • Follow any standard Helpdesk operating procedures; accurately log all Helpdesk tickets within agreed SLA’s.
  • Become familiar with helpdesk systems, procedures, policies and services.
  • Other duties as assigned by the Delivery Support Manager.


The team’s number one goal is to provide a high level of customer satisfaction, remain productive throughout the day and exercise patience and professionalism during stressful situations. 

The successful Customer Service Advisor would have ideally worked in a customer-facing role with an open mind/understanding of technical support/Helpdesk. The primary focus is for the customers to feel that their queries are being dealt with efficiently and effectively.


So, if you are interested and would like the opportunity to secure a new Customer Service Advisor position, then please contact us NOW!

Contact Centre

Customer Service Advisor

Location: South Bristol
Posted: 19/08/2019

Salary: 18500
Job Type: Permanent

Are you passionate about delivering excellent customer service over the telephone, but want to work office hours? If so, our clien...Read more


Are you passionate about delivering excellent customer service over the telephone, but want to work office hours?

If so, our client based in South Bristol is looking to recruit an experienced Customer Service Advisor to join their existing team. The successful Customer Service Advisor will join a friendly, professional team based in an office environment. The company is committed to putting the customer at the heart of everything they do, and the successful candidate will have a proven track record of having the same approach.

In return, the successful Customer Service Advisor will enjoy 25 days holiday plus bank holidays and additional holiday between Christmas and New Year, along with other competitive benefits, including pension, cycle to work scheme and free onsite parking.

General responsibilities of the Customer Service Advisor will include:

  • Responding professionally and effectively to customer calls relating to products and product codes, prices and orders, and other ad hoc enquiries
  • Making recommendations to customers about additional products to complement those they already have
  • Providing quotes to customers in a timely and accurate manner
  • Processing all information and conversations through the inhouse database
  • Liaising with internal and external departments to gather information for customers and providing feedback to them
  • Dealing with any customer complaints in a professional manner and ensuring that they are resolved quickly and professionally

Our client is keen to get the right person in place ASAP, so if you are interested or you would like to hear more information, please get in contact!

Contact Centre

Claims Call Handler - Travel

Location: Central Bristol
Posted: 17/08/2019

Job Type: Permanent

Do you want to work for the UK’s biggest travel insurance provider? Are you passionate about delivering excellent customer service...Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about delivering excellent customer service?  

If so, our client that boasts an office in a prime City Centre location is looking for several Claims Call Handlers to join their travel team

Dealing with various travel insurance claims from flight delays and lost baggage to early termination and holiday cancellation, the Claims Call Handler role offers an excellent opportunity for someone to further develop their customer service skills. 

Full training and ongoing support will be offered to the successful candidate.  A competitive annual salary and excellent holiday entitlement is also on offer, as well as the rare opportunity in this industry to work Monday to Friday office hours shifts between 8:00a.m. to 6:00 p.m. 

Daily duties to include:

  • Acting as the first point of contact for customers relating to new or ongoing travel insurance claims
  • Registering new claim applications on the internal system and capturing all relevant information
  • Ensuring the correct claims form is sent within 24 hours of notification
  • Advising customers about the progress of their ongoing claim and logging all correspondence 
  • Dealing with all enquiries in a professional and efficient manner in line with required service levels and standards
  • Meeting standards of customer service excellence
  • Adhering to external regulations and guidelines and internal policies and procedures
  • Understanding policy terms and conditions

Due to the nature of the Claims Call Handler role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills.  While previous customer service, sales or claims experience is required, this does not necessarily need to have been gained in a contact centre environment.  Existing employees that have come from retail and hospitality backgrounds have all excelled in this role. 

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is interviewing now!

Contact Centre

Compliance Officer

Location: Central Bristol
Posted: 17/08/2019

Job Type: Permanent

Do you want to work for one of the UK’s leading financial institutions? Are you passionate about compliance and keen to take the n...Read more


Do you want to work for one of the UK’s leading financial institutions?

Are you passionate about compliance and keen to take the next step in your career?

If so, our client that boasts an office in a prime City Centre location is looking for a Compliance Officer to provide full compliance and challenge to the business in line with external FCA regulations and internal business requirements. The Compliance Officer will be responsible for supporting the Compliance Manager with several risk divisions and completing various projects in line with these.

Full training and ongoing support will be offered to the successful candidate. A competitive annual salary with annual bonus and excellent holiday entitlement is also on offer, as well as the rare opportunity in this industry to work Monday to Friday office hours.

Daily duties to include:

  • Promoting compliance and supporting driving the business from a regulatory and legal perspective
  • Communicating as required and where necessary with the FCA, ensuring any requests are dealt with in a timely basis
  • Addressing any regulatory and legal issues and taking the necessary action to resolve these
  • Embedding new procedures for compliance as required by external FCA regulations and internal business requirements
  • Ensuring awareness and compliance to regulations, changes to regulations and new regulations
  • Advising management on the design and implementation of systems and procedures necessary to achieve compliance
  • Maintaining and applying up to date working knowledge through the review of associated literature and web material
  • Acting as the point of contact for technical guidance, contractual issues and policy interpretation with regards to compliance
  • Creating and maintaining an effective compliance monitoring plan to cover internal and outsourced activities
  • Investigating potential disciplinary situations and conducting disciplinary headings where appropriate regarding breaches and failures to comply

Due to the nature of the Compliance Officer role, it is important that the successful candidate demonstrates previous experience in a similar role. This should ideally be from a general insurance environment where there will be a strong technical knowledge and understanding of FCA regulations. This is alongside excellent written and verbal communication, as well as analytical and organisation skills. These will be crucial to extract relevant guidance to counteract regulatory issues and communicate these effectively at all levels, both internally and externally.

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is looking to move quickly on this role. If you are a recent graduate with a year in industry this could be an excellent opportunity for you to start you career in a compliance role so please get in contact ASAP!

Contact Centre

Customer Service Advisor

Location: Central Bristol
Posted: 17/08/2019

Job Type: Permanent

Do you want to work for the UK’s biggest travel insurance provider? Are you looking for a customer service role offering plenty of...Read more


Do you want to work for the UK’s biggest travel insurance provider?
 
Are you looking for a customer service role offering plenty of variety?
 
If so, our client that boasts an office in a prime City Centre location is looking for several Customer Service Co-Ordinator to join their back-office travel team due to ongoing growth.  Dealing with the management of travel insurance claims, the Customer Service Co-Ordinator role offers an excellent opportunity for someone to work in a varied customer service role where no two claims are the same.  Full training and ongoing support will be offered to the successful candidate.  A competitive annual salary, shift allowance, excellent holiday entitlement and company pension scheme is also on offer. 
 
Daily duties to include:
 
  • Assessing the severity of the claim and urgency of assistance required to decide on the best course of action
  • Arranging medical services for customers and reviewing reports (hospitalisation, treatments, appointments etc)
  • Booking services for family members (flights, accommodation, transport etc)
  • Organising the logistics of getting customers home (commercial flights, air ambulances etc)
  • Managing services on deceased cases (repatriations, burials, cremations etc)
  • Completing a daily list of actions required to progress open claims and updating customers and family members accordingly
  • Ensuring costs of services are accurately estimated and guarantees of payment are issued
  • Co-ordinating services with internal teams and gaining an excellent working knowledge of external suppliers throughout the world
  • Dealing with all emergency and non-emergency claims in a calm, organised and empathetic manner
  • Capturing all information on the internal database and completing all associated claims administration
 
Due to the nature of this role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills.  While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.  Existing employees that have come from retail, hospitality and teaching backgrounds have all excelled in this role.    
 
As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays.  
 
If you are interested in this position or would like to hear more details then please contact me ASAP.
Any

Part time Receptionist

Location: Central Bristol
Posted: 17/08/2019

Salary: 7.70 - 8.21 per hour
Job Type: Permanent

Do you enjoy dealing with customers both face to face and via the telephone? If so, our client based in North Bristol is looking f...Read more


Do you enjoy dealing with customers both face to face and via the telephone?

If so, our client based in North Bristol is looking for a part time Receptionist to work Wednesday 5pm - 10pm, Thursday 5pm – 10 pm, Friday 1pm – 6pm (optional) and Sunday 2pm – 7pm (between 15-20 hours a week), joining their busy front office team.  In return, they are offering a competitive hourly rate, onsite gym access and other leisure facilities.

 Daily responsibilities to include:

  • Face to face contact with customers – dealing with enquiries and making bookings
  • Answering the phone – dealing with enquiries and making bookings
  • Membership renewals and promoting and selling new membership
  • Data inputting to create new memberships/booking classes on the gym computer system using the CRM system
  • Some use of email/Microsoft word/excel
  • Ensuring paperwork is completed and filed appropriately 
  • Taking payments through computer till system
  • Other tasks as appropriate as requested by management

Due to the nature of the part time Receptionist role, the successful candidate will have ideally worked in a similar position previously and have a proven track record of dealing with customers in a professional and friendly manner whilst being computer literate. A fitness NVQ level or equivalent is desirable but not essential.

If you are interested please contact us ASAP as this position is to start soon.

Business Services

Hospitality Executive

Location: Central Bristol
Posted: 17/08/2019

Salary: 24000 - 25000
Job Type: Permanent

Are you passionate about hospitality, sponsorship and advertising? Do you want an exciting opportunity work to for an independent ...Read more


Are you passionate about hospitality, sponsorship and advertising?


Do you want an exciting opportunity work to for an independent sporting facility?

Our client, a high-quality sporting facility based in North Bristol, is looking for Hospitality Executive to join their down-to-earth and friendly team. The Hospitality Executive is the lead sales person for hospitality sales and advertising sales. The role is responsible for achieving the hospitality budget, whilst also upselling to clients for other key areas including Premier Club and Sponsorship.

Daily duties to include:

  • Lead sales person for corporate hospitality sales
  • Responsible for achieving the hospitality budget
  • Responsible for growing the number of hospitality customers,
  • Maximising sales by means of telesales, online channels and face to face appointments
  • Delivering excellent customer service to develop relationships with clients
  • Building business relationships with current corporate clients
  • Identifying and approaching new clients for hospitality sales and sponsorship opportunities
  • Responsible for selling hospitality for the events based off site
  • Working closely with catering partners to develop hospitality packages. Negotiating and agreeing menus and prices
  • Working with internal departments to deliver hospitality
  • Hosting and delivering first class hospitality experiences for customers
  • Managing and growing the database of corporate clients
  • Responding to enquiries via the website, email and telephone in a professional and timely manner
  • Working with the marketing team to develop and implement hospitality marketing plans
  • Working with the marketing team to develop digital and print communications, including brochures, emails and website
  • Reviewing and improving the customer experience for corporate guests
  • Developing and implementing the customer feedback processes i.e. collating and reviewing completed feedback forms, sending out online surveys etc
  • Any other duties reasonably requested by the Commercial Director or Chief Executive

Due to the nature of this role, proven established experience in a sales role, delivering hospitality and providing excellent customer service is essential.

If you are interested in this position or would like to hear more details then please contact me ASAP as the client is looking to interview very soon.

Contact Centre

Trainer

Location: Central Bristol
Posted: 17/08/2019

Salary: 20000 - 24000
Job Type: Permanent

Are you an experienced Trainer who wants to be on the floor training and not classroom based? Our client based in Bristol city cen...Read more


Are you an experienced Trainer who wants to be on the floor training and not classroom based?

Our client based in Bristol city centre is looking for an experienced trainer to assist the managers with real time training. Ensuring that the highest level of customer service is delivered to all customers throughout the business areas.

In return the client is offering a competitive annual salary, city centre location, Monday – Friday office hours and excellent overall benefit package. As this is an international company there are good progression opportunities within the business.

Key responsibilities:

  • To train and motivate Claims teams providing on the job training and regular 1:2:1 feedback to ensure they are able to effectively complete claims
  • To complete monthly audits of Claims staff, ensuring quality standards are achieved
  • Assisting the TL’s with on the job training and championing new methods of working
  • Identify training needs within the department and to research, develop and write training courses to support both the claims department and call centre
  • To focus on the development of claims and service excellence with specific concentration on the continuous improvement of claim handling
  • To continuously evaluate training materials to ensure it meets the needs of the business
  • To adhere to the Company’s procedure in accordance with the FCA guidelines and TCF (treating customers fairly)
  • To ensure teams are compliant with GDPR

The client is ideally looking for someone who has previously worked in the Insurance industry or Financial Services sector so they can use their experience to have an immediate impact on the team.

If you are keen to explore this opportunity further or to apply for this position please contact me ASAP.

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