Business Services

Team Secretary - Birmingham

Location: Other
Posted: 14/06/2021

Salary: £20,000 - £25,000
Job Type: Permanent

Team Secretary. City Centre. Excellent Salary & Benefits package. Lovely role with a great team. We’re looking for an experienced ...Read more


Team Secretary.

City Centre.

Excellent Salary & Benefits package.

Lovely role with a great team.
We’re looking for an experienced Secretary to join a professional company in the City Centre.

You’ll be efficient, reliable and a great team player – with a couple of years’ experience of providing secretarial support to a team.  You’ll be actively looking for the next opportunity as we’re looking to move quickly on this one.  Applicants must be strong audio typists.

Recognised as a ‘best place to work’ within their sector, the team in the Birmingham office are looking forward to welcoming a new starter.  You’ll receive a strong salary of £20-25,000 per annum plus some great benefits including private medical insurance, life assurance and an employer contribution pension, amongst others. 

Daily duties will be varied and interesting, reflecting the changing workload of the business.  Key responsibilities are:-

  • Document production and formatting of reports, letters and other documents in accordance with standard formats, meeting any agreed deadlines
  • Working to agreed time frames to complete both audio and copy typing
  • Providing administrative support to the Birmingham office, to include photocopying, filing, scanning
  • Paying close attention to detail in managing and filing correspondence and other documents to shared drives
  • Diary management for a small team
  • Processing expense claims and travel arrangements
  • Planning, monitoring and control of own workload.  Able to multitask when required and re-prioritise tasks as needed
  • Working within the support team, assisting others when their workload becomes heavy to ensure the department runs efficiently at all times

If you’re comfortable with all of these duties, then we’re sure you’ll have the skills and experience required but please check below…

  • Experience of providing administrative / secretarial support within a professional services environment ie. Legal / Financial Services / Surveyors / Architects or similar
  • Strong experience and confidence in handling digital dictation
  • Accurate audio and copy typing skills with speed above 50 wpm
  • Excellent working knowledge of Microsoft applications with some level of experience in editing and formatting Excel documents
  • Super communication skills – you’re used to working in a team and liaising with both internal members of staff and clients
  • A professional and can-do attitude – you’re self-motivated, flexible and can prioritise, to ensure you meet deadlines

We’re keen to talk to the right candidates as soon as we can, so please get in touch ! 

Business Services

HR Support Coordinator - 6 Month FTC

Location: East Bristol
Posted: 11/06/2021

Salary: £20,000 - £23,000
Job Type: Permanent

Do you have some HR experience? Are you looking to further your experience in a successful and growing business? Our client, a lea...Read more


Do you have some HR experience?

Are you looking to further your experience in a successful and growing business?

 

Our client, a leading financial services provider, is looking for an HR Administrator to join their friendly team and support the busy HR department. In response to the high volume of new starters forecasted, this HR Administrator contract will run until the end of 2021. So, if you’re looking to expand your HR skills – perhaps you’ve completed your CIPD Level 3 and you’re looking to gain valuable work experience, or you’re a student looking for a work placement until the end of the year – then this could be the job for you!

 

In return, you will enjoy a competitive salary and excellent benefits. This is in addition to working office hours Monday-Friday in their state-of-the-art office with onsite parking.

 

What you will be doing:

 

  • Processing new starters, movers, and leavers for payroll via the internal databases
  • Sending offer letters, drafting employment contracts, and setting up employee files
  • Gathering and forwarding new starter documentation to an external screening company
  • Answering all HR queries including reference requests, policy queries, HR self-service system queries, and occupational health/absence queries
  • Assisting with general HR administrative tasks
  • Producing monthly and ad-hoc HR reports
  • Ensuring HR KPIs are consistently met
  • Assisting the HR Support Lead with implementing new processes and supporting the HR Business Partners in the coordination of daily duties

What you need to have:

 

Due to the nature of this role, you will ideally have some hands-on HR experience. You should be proactive and organised, have great attention to detail and excellent written and verbal communication skills. If you have your Level 3 CIPD qualification this would be beneficial, however it is not a necessity if you have experience within a similar HR Administrator role.

 

If this sounds like you, get in touch with us today!

 

 

Business Services

Administrator

Location: Central Bristol
Posted: 11/06/2021

Salary: £19,500
Job Type: Permanent

Are you excited to grow in your career? Do you enjoy working as part of a team to support the wider business? We are proud to be p...Read more


Are you excited to grow in your career?

Do you enjoy working as part of a team to support the wider business?

 

We are proud to be partnering with a FTSE 100 company and the UK’s market leader in their field. They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down.  They are now looking for great people who are looking to invest in their future to join them as Administrators working in their beautiful office in the heart of Bristol City Centre. 

 

The Job

As an Administrator working in a fast-paced and busy environment, you will be passionate about providing the best support for teams across the business. You will work together with your team and department to provide the best results.

 

Daily responsibilities will include:

  • Ensuring all team administrative functions are processed accurately and efficiently
  • Ensuring team processes are reliable and effective
  • Taking ownership for team results
  • Communicating well with your team, department, and wider business
  • Taking ownership for resolving any issues that are presented
  • Taking part in wider department projects, when opportunities arise

 

The Perks

 

There are plenty! 

 

  • A great starting salary and annual bonus
  • Monday to Friday shifts between 8.00 a.m. to 6.00 p.m. and only 1 in 3 Saturday mornings
  • 25 days holiday and the option to buy up to 5 days more a year
  • An excellent pension scheme
  • Loads of discounts – gyms, bars and restaurant
  • Travel to work schemes – season ticket loans and cycle to work
  • Annual events, activities and social/sports groups
  • Flexible working and part-time opportunities
  • A tailored career development plan to support your career goals
  • And many more…

 

The Person

 

Previous customer service or administration experience is desirable but not necessary! You will be provided with extensive training and ongoing support to ensure you have the knowledge to complete all administrative processes correctly. You will also need to have Maths and English GCSE Grade C or above, or equivalent.

 

You could be graduate looking for your first career opportunity. You could be working in hospitality or retail and fancy a change. It really doesn’t matter as long as you are keen to learn and have bags of enthusiasm – oh, and you should be super friendly!

 

We have loads of great opportunities available to start ASAP. So, if this Administrator opportunity excites you, then we want to hear from you! 

Sales

Business Development Executive

Location: South Bristol
Posted: 11/06/2021

Salary: £23,000 - £25,000 DOE + Bonus
Job Type: Permanent

Are you excited about offering a consultative sales experience? Do you have experience within the sales industry and looking to bo...Read more


Are you excited about offering a consultative sales experience? Do you have experience within the sales industry and looking to boost your career to the next level?

My client, based in South Bristol, is looking for a Business Development Executive who has a proven background in sales to join their growing team.

You will be excited by finding new customers, helping them meet their needs by offering a consultative approach when discussing options and appropriate solutions for each individual customer as efficiently as possible. Selling into a variety of companies you will be working with professional individuals, understanding their needs, preparing quotations, explaining how the product works, and closing the sale.

Your day-to-day duties will include:

  • Making on average 70 outbound calls per day.
  • Talking to prospective customers daily and following up emails and previous conversations
  • Accurately entering customer information into the in-house database
  • Preparing and sending company and product information to prospective customers
  • Updating customer records accordingly
  • Following up calls with company information

 

In return you will receive:

  • £23,000 - £25,000 DOE + competitive bonus
  • Competitive overall package
  • Free onsite car parking
  • Office hours Monday – Friday 9.00 a.m.-5.30 p.m. (4.00 p.m. finish on a Friday)
  • Due to the location of the position, you must be able to drive and have access to a car as the office is not accessible via public transport.
  • Opportunity to develop position into a field based position.

You will be a tenacious individual who enjoys new business sales, chasing and converting leads.

Please apply today to discuss further!

 

 

Resource Planning Analyst

Location: East Bristol
Posted: 11/06/2021

Salary: £25,000 - £30,000
Job Type: Permanent

Resource Planning Analyst Permanent £25,000 - £30,000 Do you enjoy striving for customer excellence? Do you have strong analytical...Read more


Resource Planning Analyst

Permanent

£25,000 - £30,000

 

Do you enjoy striving for customer excellence?

 

Do you have strong analytical and problem solving skills?

 

Our client, a leading financial services provider, is looking for a new Resource Planning Analyst to join their small Customer Service Planning Team. You will play a vital role within the team by supporting the optimisation of the customer journey.

So, if you have a drive for customer excellence and are ready for your next challenge, this could be the role for you!

 

The Role:

  • Producing short, medium, and long term plans for Operations
  • Supporting operational teams in the process and optimisation of scheduling resource to best match customer demand
  • Carrying out detailed analysis to improve planning accuracy
  • Owning intra-day scheduling and shrinkage management process through WFM and other available tools
  • Identifying and highlighting performance/service risks to Operations
  • Assisting in the delivery of change work streams which will require strong working relationships and stakeholder
  • Supporting the development of CRM reporting and analysis
  • Developing propensity models to aid the understanding of behaviour and contact demand throughout the Customer Lifecycle
  • Forecasting Customer Demand (calls, emails, and webchat) to support resource planning and scheduling activities

 

The Person:

Due to the nature of this position, the successful candidate should have experience within a similar analytical role. The candidate will need to have strong analytical and problem-solving abilities, and excellent time management and organisational skills.

The successful candidate will also need to be skilled in Microsoft Office (Excel and Access) to an advanced level.

 

If this sounds like you, and you’re ready for your next analytical role, get in touch today to start your application!

Sales

Telesales Executive

Location: North Bristol
Posted: 09/06/2021

Salary: £20,000 - £25,000
Job Type: Permanent

Do you want to work for a business that has enjoyed phenomenal growth in the past 12 months? Are you looking for a sales career wh...Read more


Do you want to work for a business that has enjoyed phenomenal growth in the past 12 months?

Are you looking for a sales career where you will be integral to their ongoing success?

Our client is widely regarded as a market leader in their field and their products are of the highest quality.  They have certainly been in the right place at the right time during the past 12 months and have grown 50% in that time!  They are now setting up a brand new business development team to support this continued growth and are looking for professional and motivated Business Development Executives to join them – and there could not be a more exciting time as they continue to go from strength-to-strength. 

The Job

As a Business Development Executive, you will enjoy contacting lots of potential private sector clients through outbound calls about their extensive product range – customers who will know the business and its products, and if they do not have a need to place an order now, then they may do in the future.  With fantastic training and over time, you will become a product expert and use your knowledge to identify new opportunities, speak to and develop relationships with the right people, establish their needs, and secure sales now or in the future. 

Your additional responsibilities will include;

  • Identifying target markets and finding companies to contact
  • Speaking to past clients to generate further revenue
  • Following up leads generated by other departments
  • Prioritising and maximising all sales opportunities
  • Delivering exceptional customer service at all times
  • Working to monthly sales and revenue targets
  • Logging all correspondence and updating the CRM

 

The Perks

As a Business Development Executive, you will;

  • Be rewarded with a great basic salary and up to 15% annual bonus
  • Work in a lovely office in North Bristol with onsite parking – phew say the drivers!
  • Be able to pick your shifts Monday to Friday between 8.00 a.m. and 6.00 p.m.
  • Have the backing of a close knit team who really support each other
  • Enjoy ongoing development and potential progression opportunities as the team grows
  • And many more…
     

The Person

Due to the nature of this Business Development Executive role, you will ideally come from a B2B sales background with a track record of hitting targets.  However, please do not be put off applying if you’re not sure you have the experience assumed to be necessary.  If you love selling, are confident, self-motivated and driven, and enjoy talking to people then please get in touch!

Contact Centre

Operational Risk Analyst

Location: East Bristol
Posted: 09/06/2021

Salary: £27,000 - £33,000
Job Type: Permanent

Are you experienced in Operational Risk or do are you looking to pursue a career in this field? Would you like an opportunity to m...Read more


Are you experienced in Operational Risk or do are you looking to pursue a career in this field?

Would you like an opportunity to make a real difference to the 1st line controls that are in place?

Our client, a leading vehicle leasing provider, is looking for an Operational Risk Analyst to proactively suggest ongoing improvements to the permanent supervision (1st line controls) against risk – both the operational management team that manages risk, and the operational risk and control framework, policies and processes that are in place.  This is as well as enhancing the image of operational risk throughout the business and supporting the business in managing their risk exposure; providing training and guidance where required.

In return, our client is offering a competitive salary and excellent benefits, all while working in a state-of-the-art office with onsite parking.

What you will be doing

  • Assisting with the ongoing development of the operational risk and control framework
  • Performing analysis of operational loss incidents, including root cause analysis in line with set policies and processes, and the operational risk and control framework
  • Monitoring the delivery of preventive and corrective action plans for operational loss incidents and other breaches
  • Coordinating permanent supervision (1st line controls) in line with business requirements
  • Performing risk assessment projects both internally and in response to business requirements and making recommendations for audit and compliance
  • Providing training and guidance to other business areas on operational risk and permanent supervision processes
  • Managing the Risk Management Information System, including access and monitoring of activity
  • Analysing data, developing risk reporting, and producing internal and business reports as required
  • Supporting and leading ad hoc projects as required

What you need to have

While previous experience in operational risk and/or risk reporting would be preferred for this Operational Risk Analyst role, our client will consider someone who has a Degree or equivalent qualification in a risk-based subject and completed a work placement to complement their studies who is looking for their first opportunity.  This is in addition to a self-motivated, inquisitive and proactive attitude, great verbal and written communication skills, a good level of IT literacy and numeracy, strong organisational and time management skills, and an ability to work under pressure. 

If you are interested in learning more about this Operational Risk Analyst role, then please apply or get in contact for further details. 

Sales

Internal Sales Representative

Location: North Bristol
Posted: 09/06/2021

Salary: £19,000 - £21,000 +OTE
Job Type: Permanent

An Internal Sales Representative is needed to join a growing team in a modern and quirky office based in Aztec West. As an Interna...Read more


An Internal Sales Representative is needed to join a growing team in a modern and quirky office based in Aztec West. As an Internal Sales Representative you will be driven and ambitious with a natural ability to build rapport with your clients.

No cold sales or new business sales in this role, you will be 100% focused on current clients only.

You will be passionate, engaging and motivated by building long and trusted relationships with your clients. With plenty of opportunity to progress in this environment, you will be looking to start your career with a forward-thinking company.

Your daily duties will include:

  • To increase profitable sales within your portfolio of current spending clients
  • To ensure that the systems are maintained regarding customer and competitor activities
  • To maintain a high level of service in all dealings with both internal and external customers
  • Ensure discounts set are used or removed in line with business procedures
  • Demonstrate understanding of breakdown of customer spends target group and to recognise opportunities for increased product throughput
  • Take ownership for all aspects of the customer’s account management requirements, and escalate appropriately any issues to ensure timely closure

 

In return you will benefit from:

 

  • Monday – Friday working hours 8:45 – 5:00pm
  • A competitive salary
  • 33 days holiday, inclusive of bank holidays (The office is also closed for the 2 weeks over Christmas – paid!)
  • Free onsite car parking
  • Intensive 8-week training
  • Excellent incentives – such as trips abroad and cash prizes
  • Pension contribution
  • Private health care
Business Services

Operations Manager

Location: North Bristol
Posted: 08/06/2021

Salary: £35,000
Job Type: Permanent

Do you excel in successfully managing a team which provides excellent customer service? Do you have experience of leading a 24/7 o...Read more


Do you excel in successfully managing a team which provides excellent customer service?

Do you have experience of leading a 24/7 operation?

Due to the continued growth of our client, they are looking for an experienced Team Manager / Operations Manager to manage their existing team of:

  • 4 shift team leaders
  • 20 full time customer service advisors
  • 4 full time administrators
  • 5 part time customer service advisors

The successful Operations Manager will be rewarded with an extremely competitive annual salary and overall package, as well as the opportunity to be part of the leadership team that develops this company further.

Daily responsibilities will include:

  • Ensure correct competent staffing levels are in place 24/7
  • Support excellent customer service across all operational teams
  • Offer guidance and support to the shift team leaders
  • Support development of the team though one to ones, appraisals and other appropriate interventions
  • Organise and plan for regular training and development of the operations team
  • Support senior management to deliver the business strategy consistently
  • Contribute to and support the day-to-day operational strategy through effective communication
  • Identify opportunities and initiatives for continuous improvement in ways of working, quality, consistency, and effectiveness
     

The hours are mostly Monday – Friday office hours, however due to the 24/7 nature of the operation the successful candidate would be expected to cover all shifts occasionally to get an understanding of the business at those times, and they would be expected to cover shifts if needed.

Some experience of working in a 24/7 operation would be advantageous, but a strong managerial background in an office-based customer service environment is essential.

Due to the nature of the business, none of the positions can work remotely so the successful candidate would need to be comfortable working in the office even in the event of future lockdowns.

Please contact me if you are keen to hear more details on this position.

Business Services

HR Advisor

Location: East Bristol
Posted: 08/06/2021

Salary: £30,000 - £35,000
Job Type: Permanent

Do you have HR experience gained within an HR environment? Are you looking to further your experience in a successful and growing ...Read more


Do you have HR experience gained within an HR environment?


Are you looking to further your experience in a successful and growing business?


Our client, a leading financial services provider, has created a brand new HR Advisor role to support the HR Business Partners.  Working as part of the HR Team, this is a fabulous opportunity for an experienced HR Advisor to support both the business and its 300+ employees on a number of major areas, including Resourcing, Compensation & Benefits, Learning & Development, Employee Relations, and Organisational Development. 

In return, our client is offering a competitive salary and excellent benefits, all while working in a state-of-the-art office with onsite parking with the flexibility to work from home, workload allowing.   

What you will be doing
 

  • Supporting the HR Business Partners and HR Director in the execution of their responsibilities
  • Providing generalist HR advice to employees and management teams
  • Ensuring close working relations with employees and management teams to ensure and measure staff engagement, morale and retention, and identifying solutions for improvement
  • Managing the employee lifecycle, from recruiting and hiring to onboarding and training, also overseeing employee benefits and policy
  • Educating line managers on effective performance management processes, from performance conversations and feedback to identifying, developing and retaining talent
  • Offering support to line managers and advising on complex ER cases, including disciplinary, grievance and absence
  • Coaching line managers in best practice, conducting training and support sessions on specific HR topics and processes
  • Maintaining in-depth knowledge of legal requirements relating to the day-to-day management of employees, reducing legal risk, and ensuring regulatory compliance
  • Collaborating with HR colleagues to monitor and update HR policies in line with current legislation
  • Leading and managing various projects and responsibilities in line with the HR strategy


What you need to have
 

Due to the nature of this HR Advisor role, our client is looking for someone with previous HR experience gained within an HR environment who has obtained their CIPD Level 5 or equivalent.  The successful candidate should have experience on advising line managers on a broad range of HR and ER topics and be able to demonstrate excellent organisational skills and the ability to use initiative in a fast-paced environment. 

 

If you are interested in learning more about this HR Advisor role, then please apply or get in contact for further details. 

Contact Centre

Senior Compliance Officer

Location: East Bristol
Posted: 08/06/2021

Salary: £40,000 - £48,000
Job Type: Permanent

Do you have demonstrable experience in Compliance? Do you have strong knowledge and a thorough understanding of the FCA Handbook? ...Read more


Do you have demonstrable experience in Compliance?

Do you have strong knowledge and a thorough understanding of the FCA Handbook?

Our client, a leading vehicle leasing provider, is looking for an experienced Compliance Officer to monitor the business (and its products and services) to ensure they comply with FCA regulations.  Working as part of the Compliance Team, the Compliance Officer will be tasked with performing internal and external compliance monitoring; introducing a robust business continuity programme; ensuring that consumer documentation is compliant with law and regulation; and that anti-bribery policies are implemented.

In return, our client is offering a competitive salary and excellent benefits, all while working in a state-of-the-art office with onsite parking.

What you will be doing

  • Providing regulatory support to the business through the effective planning and leading of monitoring and analysis of operational functions against FCA and CCA/CCD rules and regulations
  • Supporting the business through future regulatory change, lending assistance and guidance where required
  • Working with peers and colleagues throughout the business to recommend actions to drive continual improvements
  • Recommending relevant and pragmatic actions to drive improvements and address shortcomings
  • Monitoring, reviewing and following up the implementation of compliance recommendations across the business
  • Managing, developing and continuously reviewing the compliance risk universe
  • Producing quality reports following monitoring activity for senior management
  • Contributing to the creation and maintenance of the annual compliance monitoring plan
  • Providing compliance training to the 1st line of control 
  • Managing the coordination and submission of FCA Gabriel reporting
  • Supporting colleagues and assisting with the development of more junior colleagues
  • Deputising for the more senior colleagues and undertaking other ad hoc compliance tasks as required

What you need to have

As part of our client’s continued program of improvement, they are looking someone with previous Compliance experience working within a regulated environment, with strong knowledge and a thorough understanding of the FCA Handbook, and ideally CCA/CCD knowledge.  Considering the nature of the role they would consider a compliance qualification favourably and/or will support someone looking to further their knowledge through professional study. 

If you are interested in learning more about this Senior Compliance Officer role, then please apply or get in contact for further details. 

Business Services

HR Administrator

Location: East Bristol
Posted: 08/06/2021

Salary: £20,000 - £23,000
Job Type: Contract/Temp

Do you have some HR experience? Are you looking to further your experience in a successful and growing business? Our client, a lea...Read more


Do you have some HR experience?

Are you looking to further your experience in a successful and growing business?

 

Our client, a leading financial services provider, is looking for an HR Administrator to join their friendly team and support the busy HR department. In response to the high volume of new starters forecasted, this HR Administrator contract will run until the end of 2021. So, if you’re looking to expand your HR skills – perhaps you’ve completed your CIPD Level 3 and you’re looking to gain valuable work experience, or you’re a student looking for a work placement until the end of the year – then this could be the job for you!

 

In return, you will enjoy a competitive salary and excellent benefits. This is in addition to working office hours Monday-Friday in their state-of-the-art office with onsite parking.

 

What you will be doing:

  • Processing new starters, movers, and leavers for payroll via the internal databases
  • Sending offer letters, drafting employment contracts, and setting up employee files
  • Gathering and forwarding new starter documentation to an external screening company
  • Answering all HR queries including reference requests, policy queries, HR self-service system queries, and occupational health/absence queries
  • Assisting with general HR administrative tasks
  • Producing monthly and ad-hoc HR reports
  • Ensuring HR KPIs are consistently met
  • Assisting the HR Support Lead with implementing new processes and supporting the HR Business Partners in the coordination of daily duties

 

What you need to have:

Due to the nature of this role, you will ideally have some hands-on HR experience. You should be proactive and organised, have great attention to detail and excellent written and verbal communication skills. If you have your Level 3 CIPD qualification this would be beneficial, however it is not a necessity if you have experience within a similar HR Administrator role.

 

If this sounds like you, get in touch with us today!

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