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Swindon or Leatherhead – hybrid working

We’re looking for a Senior Systems Support Specialist who has previous experience supporting IT software packages and using Support Desk ticketing software (ideally JIRA Support Desk).

Our client provides cost-effective solutions for the strategic facilities management of estates and services. You will be providing first line support for systems delivered; this role will suit someone looking to develop a career in IT system support.

You’ll be taking the lead within the helpdesk and will also have responsibility for one other member of staff. Any supervisory or management experience will be beneficial.

Please note, this role can be based within our client’s Swindon or Leatherhead office with the flexibility to work from home 2 days a week.

Key responsibilities:

• Providing first line support of Concept, SharePoint, and bespoke applications
• Offering second line support with more in-depth investigation as needed
• Supporting user account set up and management
• Ensuring accuracy in reported data and system efficiency
• Supporting customer relationships and ensuring contractual requirements are met
• Coordinating the change approvals process and ensuring all relevant parties are aware as changes are raised, reviewed, tested, and released
• Working closely with management to ensure issues are escalated where required and trends in support tickets are identified

Experience and Skills:

• Proficient skills in Microsoft Office applications
• Experience in first line support for IT software packages
• Experience creating, triaging, and managing support tickets to resolution or escalation
• Working knowledge of SQL for basic data queries
• Experience supporting CAFM systems is desirable (ideally Concept)

If you have the required skills for this role, don’t hesitate to apply! Our client is looking to interview very soon.

Our client, based in Swindon, provides cost effective solutions for the strategic management of estates and facilities services. We are looking for a Senior Cost Manager to provide services as a Facilities Management Integrator. This is a hands-on role; applicants must have the ability to work with cross-functional teams and deliver results.

Key Purposes of the Role:

• To manage Supplier contractual agreements.
• To provide Commercial Cost Management
• To provide and track cost certainty, cost avoidance and cost savings
• To ensure supplier disputes are resolved efficiently
• To provide Management Information and Reporting
• To manage and improve systems and processes

Qualifications, Experience and Skills:

Essential:

• Demonstrates a systematic approach to tasks and measures progress against plans
• Demonstrates experience of leadership and managing a team
• Strong Management, communication and Interpersonal skills
• Cost Management experience
• Lateral, problem solving approach
• Ability to work as part of an integrated team or individually as required
• Effective communicator with the ability to produce accurate and timely reports
• Excellent MS Office applications skills
• Ability to produce weekly / monthly summary reports
• Experience of working in a high-volume transaction processing (multiple suppliers)

Preferred:

• Experience of working with Concept / Sharepoint
• Experience of working in a company that provides facilities management services

Applications are being considered this week so please do apply asap.

Do you want to work for a hugely successful and award-winning company that will genuinely support you in your career development?

Do you love working with customers?

We are proud to be partnering a FTSE 100 company and the UK’s #1 investment platform for private investors. Our client is now looking for great people who are looking to invest in their future to join them as Customer Service Advisors working in their fabulous office in the heart of Bristol City Centre (with hybrid working options available following a successful probationary period).

The Job

As a Customer Service Advisor working in a fast-paced and busy helpdesk environment, you will be passionate about providing the best customer service and making a difference in a primarily telephone-based role. You enjoy assisting customers with a wide range of technical and general enquiries – taking complex information and communicating it in a simple way. After a successful probationary period, you will have the opportunity to retrain and become an expert in the market, products and services.

You will be provided with extensive training and ongoing support to ensure you have the knowledge to answer customer enquiries with confidence.

The Perks

There are plenty!

• A great starting salary and annual discretionary bonus
• Hybrid working following successful probation
• Monday to Friday 9am – 5:30pm shifts and only 1/4 Sat mornings (37.5 hours)
• 25 days holiday and the option to buy up to 5 days more a year
• An excellent pension scheme
• Loads of discounts – gyms, bars and restaurant
• Travel to work schemes – season ticket loans and cycle to work
• Annual events, activities and social/sports groups
• A tailored career development plan to support your career goals
• And many more…

The Person

Due to the nature of this role, you will need to have 1-2 years of customer service experience. If you are keen to learn and have bags of enthusiasm – we want to hear from you!

We have loads of great opportunities available to start over the next couple months. So, if this Customer Service Advisor opportunity excites you, then we want to hear from you! Interviews are taking place now!

Do you have contact centre leadership experience?

My client, a market leader in their field, is recruiting for experienced contact centre Team Leaders to join their busy customer service operation.

This is a great opportunity to step into an incredible business– one where you will lead, motivate, and mentor a team of circa 11 frontline customer service agents in meeting service delivery and call quality targets. You will also ensure a brilliant customer experience, drive operational excellence and efficiency, and champion change during an exciting transformation journey.

In return you will receive a competitive salary (there may be some flexibility on the salary detailed), an annual bonus and a fantastic benefits package.

If you’re interested in getting further details, then please apply today or contact us for a confidential chat.

Are you passionate about delivering high-quality customer service?

Our client offers exceptional guest experiences for all of their customers, and they’re looking to develop their team of Administrators to help them! You’ll be based in the Clifton office (hybrid working is available) and working with the rest of the team to provide excellent customer service to their guests in line with company standards and procedures.

This role requires you to be fluent in both German and English – the chance to utilise your language skills! You will be working office hours on a rotational shift pattern covering Monday – Sunday.

The Role:

• Handling group bookings and ensuring positive guest experiences
• Responding to guest enquiries and requests in a timely manner
• Ensuring all guest requirements are met throughout their stay
• Providing outstanding guest experiences and service
• Liaising with internal and external personnel to resolve guest queries
• Monitoring inbound emails and resolving any issues at first point of contact
• Completing all related administrative duties
• Maintaining up to date internal records regarding guest and product information

In return, you will receive a competitive salary and a fantastic benefits package with perks including:

• An annual bonus of up to 10%
• Quarterly bonus
• 22 days holiday (with the option to purchase up to 5 more)
• Contributory pension scheme
• Health cash back plan
• Money-off scheme for retail outlets

The Person:

Due to the requirements of this role, you will need to be a fluent German and English speaker. Previous experience in customer service necessary, and excellent attention to detail is needed. You will also need excellent written and verbal communication skills.

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!

This is an exciting opportunity a recent graduate to join an exciting and expanding team with our client based in Yate. This is a fast-paced role with excellent progression opportunities for a keen and bright graduate looking to start their career.

You will receive a competitive salary, ongoing development, 25 days holiday (plus Bank Holidays), flexible working hours, and more.

As a Graduate Account Manager, you will be:

• Liaising with clients via telephone, email, and in person
• Acting as first point of contact for clients and assisting with their queries
• Developing a strong understanding of client needs
• Analysing data and invoices to provide feedback to clients
• Raising and resolving disputes with suppliers
• Calculating client charges and annual budgets
• Developing and maintaining strong supplier and client relationships

Role requirements:

• Minimum 2:1 in a numerate, engineering, or scientific degree
• Strong organisation, timekeeping, and problem-solving skills
• Passion for delivering excellent service to clients
• Excellent communication skills

If you think you have the required skills for this Graduate Account Manager role, please apply today! Our client is looking to interview for this role as soon as possible.

This is an exciting opportunity to join a professional company in Yate who specialise in providing business to business services! Our client is looking for a keen Support Administrator with great attention to detail to join their friendly team.

In return, you will receive a competitive salary, ongoing development and progression opportunities, 25 days holiday, flexible working hours, and a contributory pension. You will also receive a pay increase following the satisfactory completion of initial training!

As a Support Administrator you will be:

• Checking utility supplier invoices for any errors
• Arranging invoice corrections directly with suppliers
• Processing cost and consumption data into client databases
• Liaising with clients for accurate meter readings and details of portfolio changes
• Requesting changes to information held by suppliers
• Providing a friendly and professional service to all clients
• Handling your own portfolio of clients

Due to the nature of this role, previous administration or accounts payable experience is desirable but not essential as full training is provided. You must have strong numeracy skills as you will be working with high volumes of data. You must also have a strong understanding of IT packages including Microsoft Office and Outlook. Above all, you should have a willingness to learn and an eagerness to deliver excellent client service!

If this role is of interest, apply today! Our client is looking for someone to start ASAP!

Our client is a privately owned company that is growing as a result of success. Based in Yate, the company has a friendly team and great working environment. They offer employees a strong salary which is reviewed and raised on completion of probationary period. Benefits include free parking and an annual bonus scheme.

This role will support the Account Management team by ensuring all procurement administration is kept up to date and that all customers are happy with their current agreements. Applicants must be happy working with Excel and detailed numerate information.

Duties include:-

• Issuing tender request to suppliers
• Obtaining and analysing quotations, liaising with suppliers to compromise and reach agreements
• Resolve supplier quotation discrepancies
• Preparing reports for Account Managers
• Negotiation and recommendation of contracts for our clients
• Updating supplier commission trackers
• Checking and issuing contracts
• Building, maintaining and managing supplier relationships
• Attending supplier meetings to discuss products and service

Essential Skills

• A solid level of numeracy and the drive to work in a numerical administrative role
• Superb attention to detail
• A good understanding of Microsoft Excel including multiple sheets and linked workbooks
• Accuracy in extracting data from supplied material, and re-inputting it into a system
• Being able to use ‘sense’ checks on data entered
• An organised approach since the work requires dealing with multiple clients and multiple accounts
• The ability to quickly learn and adopt new procedures
• Ability to prioritise work and to manage time effectively
• Excellent communication skills and English (with relevant GCSE or similar level qualification)
• Excellent written skills - able to construct succinct, professionally styled and well-argued
• emails that are easily understood by the recipient
• A good telephone manner; the ability to quickly identify the caller’s needs and how to deal with the query.
• A willingness and ability to push people via the telephone to meet deadlines.

Hours of Work

The standard working week for the business is 37.5 hours over Monday to Friday with flexible start and finish times for staff either side of the core hours of 10.00 am to 4.00 pm.

Are you an organised and proactive individual looking to further your experience in a successful and growing business?

Our client, a leading financial services provider, is looking for a Remarketing Operations Executive to join their friendly and thriving Remarketing Team. You’ll be supporting with the management of the remarketing operating model.

So, if you’re motivated and have previous experience working with clients, this could be the role for you!

In return, you will enjoy a competitive salary with an excellent benefits package, as well as working office hours Monday to Friday in a state-of-the-art office with onsite parking!

The Role:

• Monitoring and managing vehicle stock down to targeted levels
• Supporting the multi-channel strategy from vehicle collection to vehicle sale
• Overseeing the remarketing supply chain ensuring vehicles are progressed to agreed SLAs and KPIs
• Supporting the regular provision of data and MI
• Monitoring supplier invoices and external spend to ensure service and payment accuracy
• Providing audit and compliance checking and validation across the remarketing operating model
• Ensuring compliance with risk and compliance principles

The Person:

Previous experience within a similar fast-paced administrative role is required along with experience of working with customers and/or suppliers. Strong communication and IT literacy skills are essential. The successful candidate will ideally have experience of using data and/or completing reports.

So, if you’re looking for the chance to develop your career with a fantastic company, this is the role for you. Get in touch today to start your application.

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved?

Our client is looking to recruit an experienced Customer Service Executives as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Executive position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking.

The role:

• Acting as first point of contact for managers across a range of accounts
• Working with team members to ensure customer needs are met
• Providing excellent customer service
• Developing relationships with Fleet Managers to increase sales across the business
• Ensuring documentation is compliant and up to date
• Developing knowledge and expertise across all products, processes, and systems
• Working closely with colleagues to develop a strong understanding of customer needs
• Managing the renewals process across a portfolio of accounts

Skills and experience required:

• Strong customer service experience
• Experience within a corporate or business to business environment
• Outstanding telephone manner with the ability to influence others
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this customer service position, then please get in contact ASAP. Our client is looking to start interviewing next week for successful people to start ASAP!