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Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy providing high-quality support as part of a vital customer support team?

Our client is looking to recruit several new Administrators as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Administrator position, our client is offering a competitive salary, excellent benefits, and weekday shifts, all while working in a state-of-the-art office with onsite parking.

The Role:

• Providing high-quality administrative and process support
• Ensuring all allocated processes are completed accurately and to a high quality
• Ensuring all commercial and productivity targets are met
• Developing knowledge and expertise in relation to products, process, and systems to enable maximum effectiveness in the role
• Working closely with colleagues across 1stLine Service and Field Sales teams to develop a strong understanding of the specific needs of the customer
• Taking ownership of customer issues arising, working collaboratively with colleagues to ensure swift resolution
• Proactively communicating and collaborating with colleagues across the company to ensure administrative and process tasks are completed accurately and to agreed SLAs
• Identifying opportunities and driving improvements to simplify processes
• Ensuring compliance training is completed on time, and completing documentation in a compliant fashion

The Person:

• Previous customer service experience
• Fantastic communication skills – both written and verbal
• Excellent attention to detail and effective problem-solving skills

If you are keen to find out more or apply for this Administrator position, please get in touch ASAP. Interviews are taking place soon!

Are you an experienced Administrator looking for a new and challenging role?

Have you ever taken minutes (no problem if not, but a bonus if so)?!

Our client, a leading provider of support services for local councils, is looking for an experienced Administrator to join their Children’s Social Care team.  You will be working directly with families whose children have been identified as at risk and are being monitored and supported accordingly.  Through the telephony and administrative tasks you undertake, you will play an integral role in ensuring the service runs smoothly and an efficient service is delivered.   

In return, you will receive a great salary and have the flexibility to work flexibly from home and their modern office in Weston-super-Mare.

Daily duties and responsibilities of this Administrator role will include;

• Liaising with both internal departments and external parties, handling and resolving queries
• Processing and dealing with complex and challenging subject matters
• Attending virtual and in-person meetings, taking accurate minutes to support ongoing cases
• Supporting various general administrate tasks
• Using Microsoft Office and various internal and external systems

Due to the nature of this Administrator role, you will need to demonstrate excellent communication skills, as well as resilience, discretion and a positive attitude.  You should also be confident using computers and ideally have some experience of minute-taking. 

If you are interested in this opportunity, please get in touch or apply today as our client is looking for someone to start ASAP.