Contact Centre

Customer Support Advisor - Software

Location: Bristol
Posted: 30/11/2023

Salary: £23,000 p/a
Job Type: Permanent

We’re excited to be recruiting for several Customer Support Advisors to join our client’s friendly department during an exciting p...Read more


We’re excited to be recruiting for several Customer Support Advisors to join our client’s friendly department during an exciting period of growth!

You will be responsible for providing direct support and technical assistance to customers, conducting initial troubleshooting, and escalating if needed.

Daily responsibilities:

  • Assisting customers via telephone, email, webchat, WhatsApp, and SMS
  • Documenting issues raised by customers and conducting more thorough troubleshooting as necessary
  • Providing regular updates on the progress of customer queries
  • Following up on outstanding queries
  • Providing accurate guidance on software features
  • Gathering information about software bugs for diagnostic purposes
  • Ensuring queries and issues are resolved within specified timeframes

Skills and experience required:

  • Previous customer service experience
  • Strong verbal and written communication skills
  • Proven ability to work towards team and individual targets

If this sounds like the role for you, get in touch or apply today! Our client is looking to interview mid-December for a 16th January start!

Contact Centre

Customer Support Advisor - Hardware

Location: Bristol
Posted: 30/11/2023

Salary: £23,000 p/a
Job Type: Permanent

Our client is looking to welcome talented Customer Support Advisors to their team during an exciting period of growth! You will be...Read more


Our client is looking to welcome talented Customer Support Advisors to their team during an exciting period of growth!

You will be a key member of the team, providing excellent support and technical assistance to customers as first point of contact.

Daily responsibilities:

  • Assisting customers via telephone, email, webchat, WhatsApp, and SMS
  • Documenting issues raised by customers and conducting more thorough troubleshooting as necessary
  • Providing regular updates on the progress of customer queries
  • Following up on outstanding queries
  • Setting up and installing relevant software for customers
  • Diagnosing and resolving a range of hardware-related issues
  • Providing Windows desktop support as necessary
  • Ensuring queries and issues are resolved within specified timeframes

Skills and experience required:

  • Previous customer service experience
  • Strong verbal and written communication skills
  • Proven ability to work towards team and individual targets

If this sounds like the role for you, get in touch or apply today! Our client is looking to interview mid-December for a 16th January start!

Contact Centre

Customer Service Advisor - German Speaker

Location: Bristol
Posted: 29/11/2023

Salary: £23,500 p/a
Job Type: Permanent

Are you passionate about delivering high-quality customer service? Our client offers exceptional guest experiences for all of thei...Read more


Are you passionate about delivering high-quality customer service?

Our client offers exceptional guest experiences for all of their customers, and they’re looking to develop their team of Administrators to help them! You’ll be based in the Clifton office (hybrid working is available) and working with the rest of the team to provide excellent customer service to their guests in line with company standards and procedures.

This role requires you to be fluent in both German and English – the chance to utilise your language skills! You will be working office hours on a rotational shift pattern covering Monday – Sunday.

The Role:

  • Handling group bookings and ensuring positive guest experiences
  • Responding to guest enquiries and requests in a timely manner
  • Ensuring all guest requirements are met throughout their stay
  • Providing outstanding guest experiences and service
  • Liaising with internal and external personnel to resolve guest queries
  • Monitoring inbound emails and resolving any issues at first point of contact
  • Completing all related administrative duties
  • Maintaining up to date internal records regarding guest and product information

In return, you will receive a competitive salary and a fantastic benefits package with perks including:

  • An annual bonus of up to 10%
  • Quarterly bonus
  • 22 days holiday (with the option to purchase up to 5 more)
  • Contributory pension scheme
  • Health cash back plan
  • Money-off scheme for retail outlets

The Person:

Due to the requirements of this role, you will need to be a fluent German and English speaker. Previous experience in customer service necessary, and excellent attention to detail is needed. You will also need excellent written and verbal communication skills.

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!

Contact Centre

Reservations Agent

Location: Bristol
Posted: 29/11/2023

Salary: Up to £23,100 p/a
Job Type: Permanent

Are you passionate about delivering high-quality customer service? Do you want a role within an established company to develop you...Read more


Are you passionate about delivering high-quality customer service?

Do you want a role within an established company to develop your skills?

Our client specialises in providing exceptional guest experiences for all of their customers, and they are now looking to develop their Agents to join their friendly Reservations Department! You’ll be based in the Clifton office and working with the rest of the team to provide excellent customer service to their guests.

If you are multilingual, this would be preferred, however it is not essential, you just need to be keen to deliver excellent service!

The role:

  • Handling inbound calls and assisting with general queries
  • Monitoring inbound emails and responding in a timely manner
  • Working closely with customers to provide suitable solutions to their requests
  • Maintaining accurate knowledge regarding products, policies, and procedures
  • Managing reservations and processing any changes as requested
  • Maintaining accurate records of all communications

In return, you will receive a competitive salary and a fantastic benefits package with perks including:

  • An annual bonus of up to 10%
  • 2 free stays in company properties per year
  • Quarterly bonus
  • 22 days holiday (with the option to purchase up to 5 more)
  • Contributory pension scheme
  • Health cash back plan
  • Money-off scheme for retail outlets

The person:

Previous customer service experience in an office environment, preferably contact centre or reservations is desirable. You will also need excellent written and verbal communication skills to liaise with guests and internal personnel.

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!

Contact Centre

Customer Service Executive

Location: Bath
Posted: 22/11/2023

Salary: £23,000 - £30,000 p/a
Job Type: Permanent

Bath – hybrid working available Previous experience in financial services environment required We’re proud to be partnering with a...Read more


  • Bath – hybrid working available
  • Previous experience in financial services environment required

We’re proud to be partnering with an innovative Bath-based company who provide the technology required for people to access the financial markets. Our client is looking for a Customer Service Executive to join their friendly team; if you’re keen to learn, interested in modern data technology, and have previous experience gained within financial services, this could be the role for you!

In return, you will receive a competitive salary and fantastic benefits package, with perks such as:

  • 27 days holiday + Bank Holidays + a day off on your birthday
  • 6% employer contribution
  • Private health cover, online GP, and life assurance
  • Enhanced parental leave
  • Health and wellbeing initiatives
  • Discounts such as gym and retail
  • And more!

General duties and responsibilities include:

  • Acting as first point of contact for clients and assisting with their queries
  • Helping new clients get to grips with the technology
  • Supporting existing clients with an exceptional ongoing service
  • Generating MI and reporting analytics such as recurring issues and monitoring trends
  • Working with internal teams to resolve client queries within expected timeframes
  • Triaging and responding to queries using a ticketing system

Key skills and experience required:

  • Experience gained within the financial services sector
  • Proven experience within a similar role
  • Strong communication skills and a passion for delivering excellent customer service
  • Excellent IT skills and a willingness to learn more about the fintech industry

If this sounds like the next challenge for you, please apply today! Interviews are taking place next week!

Contact Centre

Resource Management Senior Executive

Location: Bristol
Posted: 21/11/2023

Salary: Up to £90,000 p/a
Job Type: Permanent

Our client is an award-winning international law firm, and they are looking to welcome a Resource Management Senior Executive to t...Read more


Our client is an award-winning international law firm, and they are looking to welcome a Resource Management Senior Executive to their busy team during an exciting period of growth. The successful candidate will be responsible for supporting file allocation, capacity and utilisation reporting, and helping to provide operational excellence.

In return, you will receive a competitive salary along with a fantastic benefits package with perks including discretionary bonuses, life insurance, private medical insurance, enhanced family leave, and access to a range of firm discounts (just to name a few)!

Key duties and responsibilities:

  • Serving as the primary point of contact for important stakeholders, overseeing task assignments, and monitoring resource capacity
  • Ensuring the accuracy of individual activity forecasts through continuous tracking of activity data
  • Collaborating with management to offer assistance in generating reports for the relevant practice areas
  • Collaborating with key stakeholders to enhance workforce optimisation, including managing new hires, departures, and secondments
  • Identifying and addressing the professional growth needs of individuals
  • Achieving business objectives by optimising task distribution to enhance profitability while also considering personal development plans and the wellbeing of team members
  • Demonstrating a strong understanding of the appropriate practice areas and taking proactive measures to address the business' supply and demand challenges

Required skills and experience:

  • Previous experience within a similar role is essential
  • Must have resource management and people management background within a legal / insurance / finance setting
  • Outstanding stakeholder engagement skills
  • Team player with the ability to develop personal networks
  • Proactive with a positive and adaptable approach

If this sounds like the next exciting challenge for you, please apply today! Our client is looking to interview for this role very soon.

Contact Centre

Team Coach

Location: Bristol
Posted: 21/11/2023

Salary: £33,800 p/a
Job Type: Permanent

North Bristol 12 month fixed term contract Are you passionate about developing people? Are you experienced in or looking to move i...Read more


North Bristol

12 month fixed term contract

 

Are you passionate about developing people?

Are you experienced in or looking to move into coaching?

Our client, based in North Bristol, is offering a fantastic opportunity for someone to join their award-winning business as a Contact Centre Coach. As a Contact Centre Coach, you will be responsible for the coaching and development of call handlers working in multiple teams, including those that deal with end customers, business partners, and external suppliers.

The Package

As a Team Coach, you will enjoy:

  • A fantastic basic salary
  • 27 days holiday in addition to bank holidays
  • 15% non-contributory pension
  • Private healthcare and life assurance
  • Full training and ongoing support
  • Career development and progression opportunities
  • Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Team Coach, you will be:

  • Reviewing performance and through the monitoring of calls, emails and live-chat transcripts
  • Providing feedback and coaching on issues
  • Identifying and recommending wider development opportunities
  • Ensuring appropriate action is taken and team members are guided to improve their knowledge
  • Analysing and escalating common quality issues
  • Working to ensure customer service excellence standards and SLAs are continually met

The Person

Due to the nature of this Contact Centre Coach role, strong customer service is required and while previous coaching experience would be desirable, if you demonstrate a strong passion for developing others then please still apply.

Your hours will be Monday to Friday shifts between 8.00 a.m. – 8.00 p.m. and Saturdays on a rotational basis (38 hours per week).

After office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home up to 60% of the week (and will be provided with a financial ‘comfort’ package to ensure you have all the equipment you need).

Please get in contact now if you would like to know more!

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