Contact Centre

Day Operator - CCTV

Location: North Bristol
Posted: 28/09/2020

Salary: £20311 - £20748
Job Type: Permanent

Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol are now looking for experienced...Read more


Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol are now looking for experienced CCTV Operators to join their friendly team.

In a newly updated, high spec control room, you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

· Monitoring CCTV activity and images

· Taking incoming telephone calls, liaising with customers, clients, and security companies

· Updating and reporting on clients recorded information

· Handling and management of alarms

· Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary

The day shift - 8am – 8pm working 4 days on, 4 days off.

Salary breakdown =

£9.30 per hour during the probation period (£20,311 pa)

£9.50 per hour for days (£20,748pa)

In return you will receive:

· SIA CCTV qualification (Company Funded)

· Onsite car parking

· £50 birthday bonus

· Access to a wealth of discounts through Perkbox

· Competitive holiday allowance

· Living Wage accredited company

· Nest Pension – 8% total

· Pizza Fridays (last Friday of the month)

· Free cinema ticket every month

· Free coffee from Café Nero every week

· Bonus for catching criminals

· Socials

· Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Contact Centre

Customer Service Advisor

Location: North Bristol
Posted: 28/09/2020

Job Type: Contract/Temp

Are you passionate about customer service? Do you have an excellent telephone manner? Our client, based in an easily accessible ar...Read more


Are you passionate about customer service?

Do you have an excellent telephone manner?

Our client, based in an easily accessible area of North Bristol, is looking for an Outbound Customer Service advisor to join their busy team for an initial period of 3 months. This position is to start immediately.

The client is offering an extremely competitive hourly rate, free onsite parking, and some home working flexibility. The hours for the position are Monday – Friday 9.30 a.m. – 5.30 p.m. 35 hours a week.

Daily duties will include:

  • Contacting customers to ensure that they have the correct paperwork and assisting when the paperwork has expired
  • Liaising with 3rd parties to ensure that deadlines are adhered to
  • Processing information on to the inhouse database and ensuring that it is all entered accurately
  • Investigating missing information and utilising various sources and channels to locate and provide accurate information
  • Providing exemplary customer service while also ensuring that the demands of the business are met
  • Pro-actively taking ownership of queries and delivering the appropriate solution
  • Effectively liaising with internal and external departments
  • Adhoc administration duties that are required to support the team.

 

Due to the nature of this role, the previous office-based customer service experience is required although this does not necessarily have to be from a contact centre environment. The successful candidate should be able to demonstrate excellent attention to detail, problem-solving, and decision-making skills. 

 

Contact Centre

Night Operator - CCTV

Location: North Bristol
Posted: 28/09/2020

Salary: £20311 - £21840
Job Type: Permanent

Recently celebrating their 20 th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operat...Read more


Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room,  you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

  • Monitoring CCTV activity and images
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Updating and reporting on clients recorded information
  • Handling and management of alarms
  • Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8 pm – 8 am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown = 

£9.30 per hour during the probation period (£20,311 pa)

£10 per hour for nights (£21,840 pa)

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance
  • Living Wage accredited company
  • Nest Pension – 8% total
  • Pizza Fridays (last Friday of the month)
  • Free cinema ticket every month
  • Free coffee from Café Nero every week
  • Bonus for catching criminals
  • Socials
  • Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Contact Centre

Customer Service Advisor

Location: North Bristol
Posted: 23/09/2020

Salary: £15.05 p/h
Job Type: Contract/Temp

Do you provide excellent customer service on a daily basis? Do you want to work in a small team rather than in a large contact cen...Read more


Do you provide excellent customer service on a daily basis?  

Do you want to work in a small team rather than in a large contact centre environment?  

Our client, based in North Bristol, is looking to recruit a Customer Service Advisor to join their friendly and busy team on a temporary basis for a 2-month period to start on 1st October.  Passionate about delivering a one call resolution to their customers, their primary focus is to put the customer at the forefront of everything they do. 

The hours for the Customer service advisor role are 35 hours a week Monday-Friday between 8.30 a.m. – 5.30 p.m.

Daily responsibilities of the Customer Service Advisor will include:

  • Managing customers through their journey and ensuring that excellent customer service is always given
  • Liaising with internal departments and third parties daily to help the customers through their journey
  • Dealing with escalated situations and complaints in a pro-active and professional manager whilst providing a “one stop shop solution” for customers
  • Liaising heavily with customers daily to update them on the progress of their application and making decisions with customers on cost effective solutions
  • Negotiation with suppliers and 3rd parties to overcome situations and enhance the customers application
  • Compiling correspondence to customers via email and letter to confirm actions and/or changes that have been agreed
  • Assisting customers with the online support system and guiding them through steps they might not understand
  • Acting as the primary point of contact for the customer from initial application to delivery of their product
  • Maintaining and updating the inhouse database of all the customers details
  • Working to and exceeding departmental SLAs and KPIs

This is an exceptional opportunity for an experienced Customer Service Advisor to join a company that is a brand leader and employer of choice in their industry.  Due to the nature of this position, it is essential that the successful candidate has previous customer resolution and strong telephone experience.  If you are interested in this role or would like more detail, then please get in contact ASAP to discuss.

Contact Centre

Customer Service Administrator

Posted: 23/09/2020

Salary: £20,225
Job Type: Permanent

Have you worked within a role that requires excellent customer service skills? Are you looking to further your passion for custome...Read more


Have you worked within a role that requires excellent customer service skills? Are you looking to further your passion for customer service by moving up the career ladder into a customer service focused role?

If you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you!

Working in a secure NSI accredited environment within an Alarm Receiving Centre (ARC) in south Bristol, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.

Offering a competitive starting salary of £20225 with opportunities for this to increase.

Your main duties will include:

  • Receiving incoming telephone calls, liaising with customers, clients, and Security Companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk Desk support to all clients and store staff
  • Updating and reporting on clients recorded information
  • The below is desirable but not essential
  • Worked within a contact centre environment or in a role where you are required to use the telephone
  • Excellent administration skills
  • Have a sound understanding of IT – inclusive of the Microsoft package
  • Or you may have worked within a security-focused role before and have a valid CCTV SIA licence

Full training will be provided, together with on-going relevant support

The shift pattern is a rotating 4 shifts on 4 shifts off:

7am – 7pm (for 2 weeks) and 7pm – 7am for 2 weeks)

All offers of employment are subject to the receipt of satisfactory references from previous employment history, police (CRB check) and a credit check.

Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area.

Contact Centre

Helpdesk Operator

Posted: 23/09/2020

Salary: £18,000
Job Type: Permanent

Do you have excellent customer service skills? Are you looking to join a friendly small team, working Monday to Friday, with a req...Read more


Do you have excellent customer service skills? Are you looking to join a friendly small team, working Monday to Friday, with a requirement to work 1 in 4 Saturdays?

My client based in South Bristol is looking for a Helpdesk Operator to join their team.

The working hours are 37.5 hours per week between the hours of 7am – 7pm, for example 7:00am - 3:30pm / 7:30am - 4pm / 8 - 4:30pm etc.

Salary: £18000

Daily duties to include:

  • Processing all incoming telephone calls by following the client’s procedures in accordance with client instructions
  • Prioritising incoming telephone calls through the database
  • Orgainising and making outgoing calls to clients to arrange maintenance bookings with the engineer
  • Action all emails that filter through the Helpdesk
  • Ensuring accurate records are entered and maintained
  • Be able to action all the associated Helpdesk chase boxes in priority order on the Helpdesk Dashboard
  • Identifying any problems identified/experienced with Contractor call placements and/or responses to call requests made
  • Ensuring a courteous and professional telephone manner is maintained at all times
  • Ensuring all alarms and data received into the Communications Centre is processed in accordance with the requirements of Industry Standards
  • To control the suspension and close down of all Client reported incidents
  • All offers of employment are subject to the receipt of satisfactory references from previous employment history, police (CRB check), and a credit check.

Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area.

Please contact me today if you are interested in this opportunity as the client is looking to interview ASAP

Contact Centre

Product Underwriter - Insurance

Location: Central Bristol
Posted: 21/09/2020

Salary: £40000 - £45000
Job Type: Permanent

Do you have a strong understanding of insurance product terms and conditions? Are you looking for a varied role that will include ...Read more


Do you have a strong understanding of insurance product terms and conditions?

Are you looking for a varied role that will include cataloguing products and ensuring product governance, through to overseeing changes to existing products and project managing the development of new products?

Our client, a global financial services provider based in the City Centre, is looking for an experienced Insurance Product Underwriter to join their Technical Underwriting team. The Insurance Product Underwriter will be responsible for defining and implementing technical product governance by analysing, evaluating and using commercial judgment to achieve a balance between regulation, customer affordability, market forces and commercial requirements.

Daily duties of the Insurance Product Underwriter to include;

· Delivering competitive pricing T&Cs that will fully support all new business and retention targets whilst delivering the required financial returns

· Implementing effective monitoring, control and quality assessment of the issuing and sales process

· Working in collaboration with the business to determine the most effective product offer for B2C, B2B2C and B2B channels

· Ensuring product is clearly structured and obtain KPIs that ensure adherence to the intention of the product

· Defining technical controls including risk acceptance criteria in relation to products across multiple channels, and ensuring correct implementation into systems

· Ensuring a robust product development governance framework, assessing products against customer outcomes, profitability and commercial strategy in the business

· Producing and maintaining a product database to ensure that information can be utilised for pricing, commercial, client and operational requirements

· Remaining up to date with market, regulatory and product knowledge, and coordinating any appropriate product adaptations through the product governance framework

· Working closely with pricing and underwriting to ensure that product considerations are made in tender or review processes

· Developing and maintaining policy wording documentation across B2C, B2B2C and B2B channels

· Coordinating with Compliance to ensure effective product governance is in place between B2C, B2B2C and B2B partners aligned with regulatory requirements

· Ensuring product documentation is managed accordingly for IT and Operational implementation

Due to the nature of this Insurance Product Underwriter position, a strong understanding of insurance product T&Cs is required, ideally within travel, healthcare or general insurance lines. This is alongside strong analytical, numerical and problem-solving skills to be applied when utilising risk and price optimisation models.

If this Insurance Product Underwriter position sounds of interest, please get in contact or apply today.

Contact Centre

Technical Underwriter - Insurance

Location: Central Bristol
Posted: 21/09/2020

Salary: £40000 - £50000
Job Type: Permanent

Are you a Technical Underwriter looking for your next insurance underwriting opportunity? Do you have experience in the actuarial ...Read more


Are you a Technical Underwriter looking for your next insurance underwriting opportunity?

 

Do you have experience in the actuarial calculus and pricing of general insurance products?

 

Our client, a global financial services provider based in the City Centre, is looking for an experienced Technical Underwriter to join their Technical Underwriting team.  The Technical Underwriter will be responsible for analysing and calculating premiums for new business and existing scheme renewals.  This is as well as supporting the development of new and existing products to ensure correct pricing and positioning to meet customer, market and commercial objectives. 

 

Daily duties of the Technical Underwriter to include;

 

  • Completing pricing for new business quotations and renewals and pricing recommendations for existing scheme pricing to ensure profitability
  • Establishing the most effective risk acceptance criteria and working with the business to implement and control
  • Working in partnership with the Management team and Commercial, Finance and Operational departments to respond to commercial tender activity
  • Supporting the development of new and existing products, ensuring pricing is positioned to meet customer, market and commercial objectives
  • Monitoring, coordinating and reporting from Salesforce opportunities and quotations performed in the Underwriting team
  • Having in place the business intelligence, models, information and processes to monitor, track and evaluate trends that may impact product pricing and financial performance
  • Producing profitability analysis, pricing and underwriting budget, and forecasting models
  • Designing and producing pricing and underwriting, and profitability business intelligence reports in Qlik
  • Ensuring reports provide the internal and external insight to support any necessary price, product, channel and operational changes
  • Reporting on the complete journey from leads, conversion and policy sales for all channels including Web, Aggregator and Call Centre (B2C, B2B2C & B2B).
  • Creating KPIs and dashboard with detailed commentary to the business
  • Providing business explanation and actions required to achieve the budgeted and forecasted results

 

Due to the nature of this Technical Underwriter position, experience in the actuarial calculus and pricing of general insurance products is required.  This is alongside the proven ability to produce insurance business intelligence reports detailing budget, forecast and profitability analysis.  Strong analytical skills in SAS and the use of Qlik is preferred.

 

If this Technical Underwriter position sounds of interest, please get in contact or apply today.

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