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Customer Service Advisor (Helpdesk Consultant)

Location: Central Bristol
Posted: 18/06/2021

Salary: £19,500
Job Type: Permanent

Are you excited to grow your career? Do you love providing great customer service? We are proud to be partnering with a FTSE 100 c...Read more


Are you excited to grow your career?

 

Do you love providing great customer service?

 

We are proud to be partnering with a FTSE 100 company and the UK’s market leader in their field.  They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down.  They are now looking for great people who are looking to invest in their future to join them as Customer Service Advisors working in their beautiful office in the heart of Bristol City Centre. 

 

The Job

 

As a Customer Service Advisor working in a fast-paced and busy environment, you will be passionate about providing the best customer service and making a difference in a primarily telephone-based role.  You will be responsible for assisting existing customers with a wide range of enquiries – taking complex information and communicating it in a simple way.

 

No experience?  No problem!  You will be provided with extensive training and ongoing support to ensure you have the knowledge to answer client queries with confidence.

 

The Perks

 

There are plenty! 

 

  • A great starting salary and annual bonus
  • Monday to Friday shifts between 8.00 a.m. to 6.00 p.m. and only 1 in 3 Saturday mornings
  • 25 days holiday and the option to buy up to 5 days more a year
  • An excellent pension scheme
  • Loads of discounts – gyms, bars and restaurant
  • Travel to work schemes – season ticket loans and cycle to work
  • Annual events, activities and social/sports groups
  • Flexible working and part-time opportunities
  • A tailored career development plan to support your career goals
  • And many more…

 

The Person

 

You could be graduate looking for your first career opportunity.  You could be working in hospitality or retail and fancy a change.  It really doesn’t matter as long as you are keen to learn and have bags of enthusiasm – oh, and you should be super friendly!

 

We have loads of great opportunities available to start in early July.  So, if this Customer Service Advisor opportunity excites you, then we want to hear from you! 

Contact Centre

Night Operator - CCTV

Location: North Bristol
Posted: 18/06/2021

Salary: £20,311 - £21,840
Job Type: Permanent

Recently celebrating their 20 th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operat...Read more


Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room,  you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

  • Monitoring CCTV activity and images
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Updating and reporting on clients recorded information
  • Handling and management of alarms
  • Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8 pm – 8 am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown = 

£9.30 per hour during the probation period (£20,311 pa)

£10 per hour for nights (£21,840 pa)

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance
  • Living Wage accredited company
  • Nest Pension – 8% total
  • Pizza Fridays (last Friday of the month)
  • Free cinema ticket every month
  • Free coffee from Café Nero every week
  • Bonus for catching criminals
  • Socials
  • Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Contact Centre

Customer Service Advisor

Location: North Bristol
Posted: 18/06/2021

Salary: £19,360
Job Type: Permanent

Customer Service Advisor £19,360 p/a North Bristol – Thornbury Do you want to work for a business that has enjoyed phenomenal grow...Read more


Customer Service Advisor

£19,360 p/a

North Bristol – Thornbury

 

Do you want to work for a business that has enjoyed phenomenal growth in the past 12 months?

Are you looking for a customer service career where you will be integral to their ongoing success?

Our client is widely regarded as a market leader in their field and their products are of the highest quality. They have certainly been in the right place at the right time during the past 12 months and have grown 50% in that time! They are now looking for friendly Customer Service Advisors to join their friendly team in continuing to deliver an exceptional level of service.

The Job:

You will be passionate about providing an outstanding level of customer service by identifying customer needs and offering the best customer experience for each enquiry. You’ll be handling orders and queries through a range of channels including telephone, email, and web chat.

Duties include:

  • Responding to all enquiries in a friendly and professional manner
  • Establishing and building relationships with internal and external customers
  • Working with your team to manage customer expectations
  • Recognising sales leads and escalating when appropriate
  • Supporting the business and the team’s objectives and targets
  • Delivering a professional, approachable, and warm service to customers
  • Following company procedure when dealing with conflict
  • Processing all orders accurately and securely

 

The Perks

  • Be rewarded with a great basic salary
  • Work in a lovely office in North Bristol with onsite parking – phew say the drivers!
  • Monday to Friday shifts between 8.00 a.m. and 6.00 p.m.
  • Have the backing of a close knit team who really support each other
  • Enjoy ongoing development and potential progression opportunities as the team grows
  • And many more…

 

The Person

Due to the nature of this role, previous customer service experience is essential; this doesn’t have to be from a call centre environment, it can be from hospitality or retail environment looking to make the change to an office-based role! If you are passionate about customer service, are confident speaking on the telephone, professional, and friendly then please get in touch!

Interviews are taking place now for an immediate start!

Contact Centre

Sales Team Leader

Location: East Bristol
Posted: 15/06/2021

Salary: £24,000 (OTE £60,000)
Job Type: Permanent

SALES TEAM LEADER PERMANENT £24,000 with OTE of £60,000 BRISTOL, REDFIELD (outskirts of City Centre) A fantastic opportunity to jo...Read more


SALES TEAM LEADER

PERMANENT

£24,000 with OTE of £60,000

BRISTOL, REDFIELD (outskirts of City Centre)

A fantastic opportunity to join a thriving business as they continue to expand.  The role of Sales Team Leader is both varied and rewarding.  Whilst motivating and leading a small team of sales executives to deliver the highest level of customer service, you’ll also have a firm grasp of business methods and processes.

You’ll be driven to succeed and will enjoy working with customers.  You’ll lead by example and set the bar high in relation to quality, thoroughness and professionalism.  You’re the kind of person who people are keen to work with, you’re fun to be around, always positive and have bags of energy! 

Due to unprecedented business levels, we are delighted to be recruiting for a further key member of staff to join the team.

Main Duties:

  • Daily leadership of a team of Sales Executives within a busy dealership environment
  • Regular interaction with customers, offering advice and detailed knowledge of the automotive industry
  • Supporting the Sales Manager with all duties at peak times and when work volumes increase
  • Regular interaction with the contact centre team to take over sales leads and customer contact
  • Responsibility for payment transaction processing and the accurate completion of associated records and procedures
  • Completion of sales documentation across various platforms, both internal and external
  • Ensuring compliance surrounding sales transactions and finance products, also Treating Customers Fairly
  • Completion, compliance and control of all finance related documentation
  • Providing excellent service to customers at all times; promoting our brand as one of choice

Essential Experience & Skills:

  • Proven experience within the automotive industry and ideally at senior executive or management level
  • Knowledge and understanding of car sales practices and FCA guidelines
  • Experience of leading a team
  • Knowledge of data protection policies
  • Hardworking, driven and maintain high standards across all you do

If this sounds like you, and you’re ready to join a high energy and ambitious company with loads of benefits, please get in touch today.

Contact Centre

Customer Service Advisor

Location: East Bristol
Posted: 15/06/2021

Salary: £20,500 - £23,000
Job Type: Contract/Temp

Do you excel in treating customers fairly and putting them at the forefront of everything you do? Do you enjoy working with busine...Read more


Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved?

Our client is looking to recruit several new Customer Service Advisor as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking. 

Daily duties and responsibilities:

  • Managing high volumes of incoming telephone and email communication on behalf of 3rd parties, showing initiative in resolving queries with a focus on quality of service and resolution. 
  • Liaising with internal and external departments to gather relevant information to best deal with the customers enquiry.
  • Developing and maintaining a comprehensive knowledge of finance products.
  • Proactively looking for opportunities to improve service delivery and customer satisfaction and making suggestions as appropriate, ensuring line manager is fully informed of any issues which may impact the business.
  • Understanding customer’s multiple business channels and business processes/systems ensuring their requirements are responded to within specified service level.

 

Skills and experience required:

  • Previous experience in a telephone-based position
  • Strong customer service experience
  • Outstanding telephone manner with the ability to influence others
  • Fantastic communication skills – written, verbal, reporting and presenting
  • Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this customer service position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start ASAP! 

Please note, that the successful Customer Service Advisor will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Contact Centre

Operational Risk Analyst

Location: East Bristol
Posted: 09/06/2021

Salary: £27,000 - £33,000
Job Type: Permanent

Are you experienced in Operational Risk or do are you looking to pursue a career in this field? Would you like an opportunity to m...Read more


Are you experienced in Operational Risk or do are you looking to pursue a career in this field?

Would you like an opportunity to make a real difference to the 1st line controls that are in place?

Our client, a leading vehicle leasing provider, is looking for an Operational Risk Analyst to proactively suggest ongoing improvements to the permanent supervision (1st line controls) against risk – both the operational management team that manages risk, and the operational risk and control framework, policies and processes that are in place.  This is as well as enhancing the image of operational risk throughout the business and supporting the business in managing their risk exposure; providing training and guidance where required.

In return, our client is offering a competitive salary and excellent benefits, all while working in a state-of-the-art office with onsite parking.

What you will be doing

  • Assisting with the ongoing development of the operational risk and control framework
  • Performing analysis of operational loss incidents, including root cause analysis in line with set policies and processes, and the operational risk and control framework
  • Monitoring the delivery of preventive and corrective action plans for operational loss incidents and other breaches
  • Coordinating permanent supervision (1st line controls) in line with business requirements
  • Performing risk assessment projects both internally and in response to business requirements and making recommendations for audit and compliance
  • Providing training and guidance to other business areas on operational risk and permanent supervision processes
  • Managing the Risk Management Information System, including access and monitoring of activity
  • Analysing data, developing risk reporting, and producing internal and business reports as required
  • Supporting and leading ad hoc projects as required

What you need to have

While previous experience in operational risk and/or risk reporting would be preferred for this Operational Risk Analyst role, our client will consider someone who has a Degree or equivalent qualification in a risk-based subject and completed a work placement to complement their studies who is looking for their first opportunity.  This is in addition to a self-motivated, inquisitive and proactive attitude, great verbal and written communication skills, a good level of IT literacy and numeracy, strong organisational and time management skills, and an ability to work under pressure. 

If you are interested in learning more about this Operational Risk Analyst role, then please apply or get in contact for further details. 

Contact Centre

Senior Compliance Officer

Location: East Bristol
Posted: 08/06/2021

Salary: £40,000 - £48,000
Job Type: Permanent

Do you have demonstrable experience in Compliance? Do you have strong knowledge and a thorough understanding of the FCA Handbook? ...Read more


Do you have demonstrable experience in Compliance?

Do you have strong knowledge and a thorough understanding of the FCA Handbook?

Our client, a leading vehicle leasing provider, is looking for an experienced Compliance Officer to monitor the business (and its products and services) to ensure they comply with FCA regulations.  Working as part of the Compliance Team, the Compliance Officer will be tasked with performing internal and external compliance monitoring; introducing a robust business continuity programme; ensuring that consumer documentation is compliant with law and regulation; and that anti-bribery policies are implemented.

In return, our client is offering a competitive salary and excellent benefits, all while working in a state-of-the-art office with onsite parking.

What you will be doing

  • Providing regulatory support to the business through the effective planning and leading of monitoring and analysis of operational functions against FCA and CCA/CCD rules and regulations
  • Supporting the business through future regulatory change, lending assistance and guidance where required
  • Working with peers and colleagues throughout the business to recommend actions to drive continual improvements
  • Recommending relevant and pragmatic actions to drive improvements and address shortcomings
  • Monitoring, reviewing and following up the implementation of compliance recommendations across the business
  • Managing, developing and continuously reviewing the compliance risk universe
  • Producing quality reports following monitoring activity for senior management
  • Contributing to the creation and maintenance of the annual compliance monitoring plan
  • Providing compliance training to the 1st line of control 
  • Managing the coordination and submission of FCA Gabriel reporting
  • Supporting colleagues and assisting with the development of more junior colleagues
  • Deputising for the more senior colleagues and undertaking other ad hoc compliance tasks as required

What you need to have

As part of our client’s continued program of improvement, they are looking someone with previous Compliance experience working within a regulated environment, with strong knowledge and a thorough understanding of the FCA Handbook, and ideally CCA/CCD knowledge.  Considering the nature of the role they would consider a compliance qualification favourably and/or will support someone looking to further their knowledge through professional study. 

If you are interested in learning more about this Senior Compliance Officer role, then please apply or get in contact for further details. 

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