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Our client is looking to welcome talented Customer Support Advisors to their team during an exciting period of growth!

You will be a key member of the team, providing excellent support and technical assistance to customers as first point of contact.

Daily responsibilities:

• Assisting customers via telephone, email, webchat, WhatsApp, and SMS
• Documenting issues raised by customers and conducting more thorough troubleshooting as necessary
• Providing regular updates on the progress of customer queries
• Following up on outstanding queries
• Setting up and installing relevant software for customers
• Diagnosing and resolving a range of hardware-related issues
• Providing Windows desktop support as necessary
• Ensuring queries and issues are resolved within specified timeframes

Skills and experience required:

• Previous customer service experience
• Strong verbal and written communication skills
• Proven ability to work towards team and individual targets

If this sounds like the role for you, get in touch or apply today! Our client is looking to interview mid-December for a 16th January start!

Are you passionate about delivering high-quality customer service?

Our client offers exceptional guest experiences for all of their customers, and they’re looking to develop their team of Administrators to help them! You’ll be based in the Clifton office (hybrid working is available) and working with the rest of the team to provide excellent customer service to their guests in line with company standards and procedures.

This role requires you to be fluent in both German and English – the chance to utilise your language skills! You will be working office hours on a rotational shift pattern covering Monday – Sunday.

The Role:

• Handling group bookings and ensuring positive guest experiences
• Responding to guest enquiries and requests in a timely manner
• Ensuring all guest requirements are met throughout their stay
• Providing outstanding guest experiences and service
• Liaising with internal and external personnel to resolve guest queries
• Monitoring inbound emails and resolving any issues at first point of contact
• Completing all related administrative duties
• Maintaining up to date internal records regarding guest and product information

In return, you will receive a competitive salary and a fantastic benefits package with perks including:

• An annual bonus of up to 10%
• Quarterly bonus
• 22 days holiday (with the option to purchase up to 5 more)
• Contributory pension scheme
• Health cash back plan
• Money-off scheme for retail outlets

The Person:

Due to the requirements of this role, you will need to be a fluent German and English speaker. Previous experience in customer service necessary, and excellent attention to detail is needed. You will also need excellent written and verbal communication skills.

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!

Are you passionate about delivering high-quality customer service?

Do you want a role within an established company to develop your skills?

Our client specialises in providing exceptional guest experiences for all of their customers, and they are now looking to develop their Agents to join their friendly Reservations Department! You’ll be based in the Clifton office and working with the rest of the team to provide excellent customer service to their guests.

If you are multilingual, this would be preferred, however it is not essential, you just need to be keen to deliver excellent service!

The role:

• Handling inbound calls and assisting with general queries
• Monitoring inbound emails and responding in a timely manner
• Working closely with customers to provide suitable solutions to their requests
• Maintaining accurate knowledge regarding products, policies, and procedures
• Managing reservations and processing any changes as requested
• Maintaining accurate records of all communications

In return, you will receive a competitive salary and a fantastic benefits package with perks including:

• An annual bonus of up to 10%
• 2 free stays in company properties per year
• Quarterly bonus
• 22 days holiday (with the option to purchase up to 5 more)
• Contributory pension scheme
• Health cash back plan
• Money-off scheme for retail outlets

The person:

Previous customer service experience in an office environment, preferably contact centre or reservations is desirable. You will also need excellent written and verbal communication skills to liaise with guests and internal personnel.

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!

• Bath – hybrid working available
• Previous experience in financial services environment required

We’re proud to be partnering with an innovative Bath-based company who provide the technology required for people to access the financial markets. Our client is looking for a Customer Service Executive to join their friendly team; if you’re keen to learn, interested in modern data technology, and have previous experience gained within financial services, this could be the role for you!

In return, you will receive a competitive salary and fantastic benefits package, with perks such as:

• 27 days holiday + Bank Holidays + a day off on your birthday
• 6% employer contribution
• Private health cover, online GP, and life assurance
• Enhanced parental leave
• Health and wellbeing initiatives
• Discounts such as gym and retail
• And more!

General duties and responsibilities include:

• Acting as first point of contact for clients and assisting with their queries
• Helping new clients get to grips with the technology
• Supporting existing clients with an exceptional ongoing service
• Generating MI and reporting analytics such as recurring issues and monitoring trends
• Working with internal teams to resolve client queries within expected timeframes
• Triaging and responding to queries using a ticketing system

Key skills and experience required:

• Experience gained within the financial services sector
• Proven experience within a similar role
• Strong communication skills and a passion for delivering excellent customer service
• Excellent IT skills and a willingness to learn more about the fintech industry

If this sounds like the next challenge for you, please apply today! Interviews are taking place next week!

Our client is an award-winning international law firm, and they are looking to welcome a Resource Management Senior Executive to their busy team during an exciting period of growth. The successful candidate will be responsible for supporting file allocation, capacity and utilisation reporting, and helping to provide operational excellence.

In return, you will receive a competitive salary along with a fantastic benefits package with perks including discretionary bonuses, life insurance, private medical insurance, enhanced family leave, and access to a range of firm discounts (just to name a few)!

Key duties and responsibilities:

• Serving as the primary point of contact for important stakeholders, overseeing task assignments, and monitoring resource capacity
• Ensuring the accuracy of individual activity forecasts through continuous tracking of activity data
• Collaborating with management to offer assistance in generating reports for the relevant practice areas
• Collaborating with key stakeholders to enhance workforce optimisation, including managing new hires, departures, and secondments
• Identifying and addressing the professional growth needs of individuals
• Achieving business objectives by optimising task distribution to enhance profitability while also considering personal development plans and the wellbeing of team members
• Demonstrating a strong understanding of the appropriate practice areas and taking proactive measures to address the business' supply and demand challenges

Required skills and experience:

• Previous experience within a similar role is essential
• Must have resource management and people management background within a legal / insurance / finance setting
• Outstanding stakeholder engagement skills
• Team player with the ability to develop personal networks
• Proactive with a positive and adaptable approach

If this sounds like the next exciting challenge for you, please apply today! Our client is looking to interview for this role very soon.