Contact Centre

Night Shift Alarm Receiving Operator

Location: South Bristol
Posted: 03/02/2023

Salary: £23,000
Job Type: Permanent

4-week training period Shift pattern is currently a rotating 4 shifts on 4 shifts off – 7pm – 7am (including rotational weekends) ...Read more


4-week training period

Shift pattern is currently a rotating 4 shifts on 4 shifts off – 7pm – 7am (including rotational weekends)

Or

11pm – 7am – 5 nights a week – including rotational weekends

Offering a competitive starting salary of £23000 with opportunities for this to increase

Have you worked within a role that requires excellent customer service skills? Are you looking to further your passion for customer service by moving up the career ladder into a customer service focused role?

If you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you!

You will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV, whilst also working within facilities management on the Helpdesk.

Your main duties will include:

  • Receiving incoming telephone calls, liaising with customers, clients, and Security Companies
  • Handling and management of high priority/life or non-life alarms
  • Helpdesk Desk support to all clients and store staff
  • Updating and reporting on clients recorded information

The below is desirable but not essential

  • Worked within a contact centre environment or in a role where you are required to use the telephone
  • Excellent administration skills
  • Have a sound understanding of IT – inclusive of the Microsoft package
  • Or you may have worked within a security-focused role before and have a valid CCTV SIA licence

Full training will be provided, together with on-going relevant support

Please apply to today to discuss further!

Contact Centre

Team Leader

Location: Other
Posted: 03/02/2023

Salary: £28,000 p/a
Job Type: Permanent

We’re excited to be recruiting for a Team Leader to join our client’s friendly and busy Helpdesk team based in Swindon! We’re look...Read more


We’re excited to be recruiting for a Team Leader to join our client’s friendly and busy Helpdesk team based in Swindon!

We’re looking for a Team Leader who has a customer service background and previous experience of leading and coaching a team in a contact centre setting.

Our client provides cost-effective solutions for the strategic management of estates and services. As a Team Leader, you will be managing, leading, and motivating staff members to ensure the smooth running of the Helpdesk department.

Please note, the hours for this role are Monday to Friday with rotating shifts covering hours between 6:30am and 10pm. This role also covers 1 in 6 weekends as needed.

Key responsibilities:

  • Acting as first point of contact for staff to provide guidance and assistance
  • Conducting monthly 121 meetings with all direct reports
  • Providing quality feedback and coaching sessions
  • Measuring team performance and updating management on work quality
  • Completing quality monitoring including calls and emails, and providing timely feedback
  • Supporting and developing staff members in their career
  • Ensuring all SLAs and KPIs are met on a daily, weekly, and monthly basis
  • Motivating the team to deliver high-quality service to all clients
  • Developing and maintaining knowledge of all company procedures and processes
  • Providing first line support to management

Experience and Skills:

  • Proven knowledge and experience gained within a similar team leader role
  • Strong people management skills
  • Customer service background is required
  • Excellent organisational and communication skills

Applications are being considered this week so please apply asap if this role is of interest to you!

Contact Centre

Customer Service Administrator

Location: Central Bristol
Posted: 03/02/2023

Salary: £11.79 per hour
Job Type: Contract/Temp

Bristol City Centre – Hybrid (two days from home) Start date: 20th February Are you looking for the perfect opportunity to gain of...Read more


Bristol City Centre – Hybrid (two days from home)

Start date: 20th February

Are you looking for the perfect opportunity to gain office experience?

Do you have keen attention to detail and a passion for customer service?

Due to an increase in workload, our client is looking to develop their team of Customer Service Administrators who will support them in updating and maintaining client records.

In this role, you will be conducting outbound calls to existing clients, and obtaining vital outstanding information. You will be responsible for updating internal systems with up-to-date records and ensuring that all client data is correct.

This role requires excellent customer service and organisation skills to meet business requirements and to ensure our client continues offering the high-quality service that they pride themselves on!

Training will be provided but previous customer service experience is essential.

Submit your application today – our client is looking to interview for these roles ASAP!

Contact Centre

Customer Service Advisor

Location: Other
Posted: 03/02/2023

Salary: £21,450 p/a
Job Type: Permanent

Tunbridge Wells Hybrid – 3 days at home 2 in the office Do you want the opportunity to work for a hugely successful, worldwide ins...Read more


Tunbridge Wells

Hybrid – 3 days at home 2 in the office

Do you want the opportunity to work for a hugely successful, worldwide insurance company that offers ongoing career progression?

Are you someone who cares about delivering exceptional service and putting customer needs first?

Our client is a market leader in their field and are looking for Customer Service Advisors to join their growing team! This is an exciting entry-level opportunity for anyone who’s looking to get their foot in the door of an established company.

No experience? No problem! This role offers full training over a 6-week period within our client’s Tunbridge office. Following the training period, there is the opportunity for flexible and hybrid working!

This role is working Monday to Friday with shifts between the hours of 8am and 8pm and 1 in 5 Saturdays 9am – 5pm. There are also part time opportunities available.

In return for this exciting role, you will receive a great starting salary, and a benefits package including:

  • Performance related annual bonus of approximately 5.5% of your annual salary
  • Contributory pension scheme (up to 12% employer contributions)
  • Life assurance (up to 10x annual salary)
  • 25 days annual leave plus Bank Holidays
  • Employee discounts
  • Gym benefits

Daily duties will include:

  • Answering calls from brokers, customers & other business areas
  • Managing customer queries and making policy adjustments whilst on the phone
  • Assisting with premium payments whether that be setting up direct debits or obtaining card details via our payment system
  • Responding to customers digitally, by responding to emails and live chat

Due to the nature of this role, a passion for delivering excellent customer service is essential! You’ll need to have strong written and verbal communication skills to liaise with all internal and external personnel. You will also need to be comfortable with multitasking, so organisation is key here!

If this role sounds like the next challenge for you, please apply today!

Contact Centre

Customer Service Advisor

Location: Central Bristol
Posted: 27/01/2023

Salary: £23,000 - £26,000 p/a
Job Type: Permanent

Do you want to work for a hugely successful and award-winning company that will genuinely support you in your career development? ...Read more


Do you want to work for a hugely successful and award-winning company that will genuinely support you in your career development?

Do you love working with customers?

We are proud to be partnering a FTSE 100 company and the UK’s #1 investment platform for private investors. Our client is now looking for great people who are looking to invest in their future to join them as Customer Service Advisors working in their fabulous office in the heart of Bristol City Centre (with hybrid working options available following a successful probationary period).

The Job

As a Customer Service Advisor working in a fast-paced and busy helpdesk environment, you will be passionate about providing the best customer service and making a difference in a primarily telephone-based role. You enjoy assisting customers with a wide range of technical and general enquiries – taking complex information and communicating it in a simple way. After a successful probationary period, you will have the opportunity to retrain and become an expert in the market, products and services.

You will be provided with extensive training and ongoing support to ensure you have the knowledge to answer customer enquiries with confidence.

The Perks

There are plenty!

  • A great starting salary and annual discretionary bonus
  • Hybrid working following successful probation
  • Monday to Friday 9am – 5:30pm shifts and only 1/4 Sat mornings (37.5 hours)
  • 25 days holiday and the option to buy up to 5 days more a year
  • An excellent pension scheme
  • Loads of discounts – gyms, bars and restaurant
  • Travel to work schemes – season ticket loans and cycle to work
  • Annual events, activities and social/sports groups
  • A tailored career development plan to support your career goals
  • And many more…

The Person

Due to the nature of this role, you will need to have 1-2 years of customer service experience. If you are keen to learn and have bags of enthusiasm – we want to hear from you!

We have loads of great opportunities available to start on the 20th February. So, if this Customer Service Advisor opportunity excites you, then we want to hear from you! Interviews are taking place now!

Contact Centre

Underwriter

Location: Central Bristol
Posted: 27/01/2023

Salary: £24,000 - £40,000 p/a
Job Type: Permanent

Do you have previous underwriting experience? Do you have a passion for going the extra mile for customers? Our client has enjoyed...Read more


Do you have previous underwriting experience?

Do you have a passion for going the extra mile for customers?

Our client has enjoyed rapid growth in recent years, and they are now looking to develop their team of talented Underwriters. As an Underwriter, you will be a key part of our client’s business and a valued member of the team – your voice matters here!

In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity for ongoing development and progression. Oh, and you’ll also get to work Monday to Friday 9.00 a.m. – 5.00 p.m. – no evenings or weekends here! There is also the opportunity for hybrid working once training has been completed – up to 3 days from home!

Daily duties will include:

  • Dealing with business partners on all aspects of their accounts
  • Providing high-quality service in line with company standards
  • Working closely with internal and external stakeholders to resolve any issues
  • Identifying areas for concern with business partners’ accounts and resolving effectively
  • Providing regular updates to clients regarding performance and risk
  • Consistently completing all duties within deadlines and to a high standard

The successful candidate will have the following skills and experience:

  • Previous underwriting experience gained within a commercial environment
  • Strong commercial and financial awareness
  • Excellent written and verbal communication skills
  • The ability to manage various projects and tasks within deadlines

If you’re looking for the perfect opportunity to join a friendly team and develop your underwriting skills, apply today! We are accepting CVs now for our client’s consideration.

Contact Centre

Customer Service Executive

Location: Gloucestershire
Posted: 27/01/2023

Salary: £23,000 p/a
Job Type: Permanent

Monday to Friday with Hybrid working options 40 hours per week, including rotational Bank Holidays Do you need a new and exciting ...Read more


Monday to Friday with Hybrid working options

40 hours per week, including rotational Bank Holidays

Do you need a new and exciting opportunity to join an award-winning business as a Customer Service Executive?

Do you have exemplary customer service skills? From, maybe, retail/hospitality/call centre/office?

Our client, based in Quedgeley, is looking for a Customer Service Executive to join their friendly and welcoming team. A company that truly recognises your achievements and invests in its people. With significant plans to accelerate their growth over the coming years domestically and internationally, now is an exciting time to join the team!

Your daily duties will include:

  • To advise and support your customers before, during and after they buy the best products for their needs
  • Design the customers product to their specifications using the design and CAD software
  • Answering customer queries via a multitude of contact channels
  • Communicate with Direct Consumers, Tradespeople and Companies over a multitude of brands
  • Manage the complete customer journey from quote, to purchase, to production, to delivery, to post-sale and will be required to ensure all stages are updated fully and correctly
  • Processing sales, calculating shipping costs, keeping up to date with stock and promotions
  • Investigating and solving customers' problems, which may be complex
  • Arranging services for customers, such as redeliveries or repairs
  • Taking payment for goods or services as well as issuing refunds or compensation to customers.
  • There will be a requirement for you to “follow up” on any quotes you have done and convert them to a full product purchase

In return you will receive full company benefits and the opportunity to join a rapidly growing organisation, where their people are their most important asset!

Interviews are taking place shortly, please apply today to discuss further.

Contact Centre

Customer Service Advisor

Location: East Bristol
Posted: 27/01/2023

Salary: £21,000 - £23,000 p/a
Job Type: Permanent

Do you excel in treating customers fairly and putting them at the forefront of everything you do? Our client is looking to recruit...Read more


Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Our client is looking to recruit several new Customer Service Advisors as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking.

Daily duties and responsibilities:

  • Managing high volumes of incoming phone calls and emails
  • Aiming to resolve all queries or concerns in a timely manner
  • Liaising with internal and external departments to resolve customer queries
  • Developing and maintaining accurate product and service knowledge
  • Identifying areas for improvement and offering suggestions to management
  • Developing a strong understanding of customer needs

Skills and experience required:

  • Previous experience in a telephone-based position or strong retail/hospitality experience
  • Strong customer service experience
  • Fantastic communication skills – written, verbal, reporting and presenting
  • Excellent time management, planning, organisational and delegation skills

If you are keen to hear more, then please get in contact today. Our client is looking to start interviewing next week for successful people to start ASAP!

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