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• Bath – Hybrid (2 days work from home)
• Monday – Friday 37.5 hours per week
• £24,000 - £30,000 p/a – depending on experience

Are you a self-motivated individual with experience in financial services?

Our client is a successful wealth management company based in the heart of Bath, and we’re excited to be recruiting for a Senior Client Services Executive to join their friendly customer service team!

You will be supporting clients with a range of complex queries and requests as well as completing all related administrative duties. In return, you will receive a competitive salary with excellent benefits including a discretionary bonus scheme, income protection scheme, contributory pension, ongoing career development plans, and regular social events (just to name a few).

Duties will include:

• Acting as first point of contact for clients and assisting with their queries
• Providing high standards of administrative support
• Accurately inputting and updating client details
• Ensuring all FCA regulations are adhered to
• Raising any areas for concern with management
• Processing external queries received via telephone, email, and post
• Working with the team to ensure all tasks are completed within set SLAs
• Managing risk by informing management of any incidents, ‘near misses’ or exposures to company risk profile

Required skills and experience:

• Experience with Wrap platforms and Self Invested Personal Pensions is essential
• Previous experience in a similar financial services role is required
• Excellent written and verbal communication skills
• Strong IT and data processing skills

If this role is of interest to you, please apply today!

Start Date: 31st July

Do you want to work for one of Bristol’s premier customer service employers?

Do you love working with customers?

Our client, a market leader in their field, is looking for Customer Service Advisors to join their friendly and buzzing contact centre team. You will receive all the training needed and will have the best support going from your manager to deal with a variety of business partners as well as customer queries via several channels – telephone, email, live chat and WhatsApp.

The Package

As a Customer Service Advisor, you will enjoy:

• A fantastic basic salary
• 27 days holiday in addition to bank holidays
• 15% non-contributory pension
• Private healthcare and life assurance
• Full training and ongoing support
• Career development and progression opportunities
• Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Customer Service Advisor, you will be:

• Responding in a friendly, supportive, helpful and timely manner to all business partners and customers
• Providing accurate, relevant and useful information regarding all aspects of the company scheme and application process
• Ensuring the complete and effective resolution of immediate queries or concerns at the first point of contact
• Pro-actively taking ownership of any concerns to deliver the appropriate solution, and making recommendations to improve their performance
• Maintaining the inhouse database and chasing missing information and effectively liaising with internal and external departments

The Person

Due to the nature of this Customer Service Advisor role, strong customer service experience is required. This can be within any industry – retail, hospitality, contact centre – it really doesn’t matter as long as you demonstrate excellent communication, problem-solving and decision-making skills, along with bags of empathy.

Your hours will be Monday to Friday shifts between 8.00 a.m. – 7.00 p.m. and 1 in 4 Saturday 9.00 a.m. to 5.00 p.m. (37 hours) and will include Bank Holidays.

After 3-months of office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home up to 60% of the week (and will be provided with a financial ‘comfort’ package to ensure you have all the equipment you need).

We have start dates throughout the rest of the year, so please get in contact now if you would like to know more!

Have you ever thought about working for the emergency services?

Would you love to work in a role knowing you are truly making a difference to people’s lives?

We are proud to be working with the Police who are looking for people-focused and resilient individuals to join their award-winning team at their Headquarters in Portishead. They are looking for Dispatchers to work in their Emergency Control Room and play a hugely important role focused on coordinating and dispatching mobile Police Officers to emergency and non-emergency situations.

Hours and Shifts

As a Dispatcher, you will have the choice of working the following shifts;

• Either 6 on 4 off working 2 earlies (7.00 a.m. – 5.00 p.m.), 2 lates (1.00 p.m. – 11.00 p.m.), and 2 nights (7.00 a.m. – 11.00 p.m.)
• Or 4 on 4 off working 2 days (7.00 a.m. – 7.00 p.m.) and 2 nights (7.00 p.m. – 7.00 a.m.)
• Part-time hours can also be accommodated to include full shifts as detailed above, although you will need to be able to commit to 10 weeks’ full-time training

Salary and Benefits

In return for the amazing work you will do as a Dispatcher, you will receive great benefits, including;

• Annual salary of £30,953 including shift enhancements
• Opportunities for career development and progression
• Onsite gym membership
• 24 days annual leave
• Free parking
• Uniform
• Blue Light Card giving you thousands of amazing discounts online and on the high street including holidays, cars, days out, fashion, gifts, insurance, phones, and many more!

Duties and Responsibilities

Your daily duties and responsibilities as a Dispatcher will include;

1. Working closely with 999 and 101 Call Handlers responding to emergency and non-emergency situations

2. Assessing the calls received and then advising, directing, and deploying Police teams

3. Deciding how to respond and guiding Police teams attending the incident

4. Using multiple systems, maps, and tracking technology to ensure quick and efficient response times

5. You will also take 999 calls as part of your role, acting as the first point of contact for members of the public and providing immediate support, reassurance, and advice

Due to the nature of this role, you will need to able to demonstrate that you can multi-task, have a high degree of accuracy, and stay calm in high-pressured situations. You will need to be a great communicator, a real team player, and an empathetic problem-solver.

Start Date and Training

The start date is 14th August and classroom training will run for 7-weeks (office hours) until 28th September in Bridgwater (your travel expenses will be covered). You will then move onto your shift pattern (which you will know 12-months ahead) and complete a further 3-weeks on-the-job training.

Please note, no holiday can be taken during training and you will need your own transport.

If you feel that this type of role is your calling, and you’re excited about the opportunity to change and save lives, then please apply today!

• Permanent
• £22,500 p/a
• Bath City Centre – Hybrid working 3 days at home 2 days in the office

We are excited to be recruiting for an award-winning company based in the heart of Bath who are currently looking for a Client Services Executive to join their friendly team.

The desired individual will be excited by the thought of career progression in a professional office setting, have a very keen eye for detail and will want to work in a fun and engaging team

As Client Services Executive you will receive full training, therefore no experience is required. You will have a passion to want to work within financial services with exemplary customer service skills – (this does not need to be from an office/financial services setting)

Some of the exciting benefits are:

• A great starting salary and up to 15% discretionary bonus each year
• Monday to Friday shifts, office hours
• Group contributory pension scheme
• Cycle to Work scheme
• Supported and encouraged Professional Development such as vocational training, Hack days, conferences, meet-up events plus regular social events
• Private Medical scheme
• Income protection scheme
• Employee Assistance Programme (EAP)
• Internal mentoring scheme
• Interest free season ticket loans for travel costs and corporate gym membership rates.
• 25 days holiday and the option to buy up to 5 days more a year
• Annual events, activities and social/sports groups
• A tailored career development plan to support your career goals

Day to day duties to include:

• Continually focus on delivery of excellent customer service
• Own and manage relationships with Financial Advisors and Clients
• Investigate and resolve complex queries/issues, ensuring ownership through to completion
• Assist with issues on any potential cases by obtaining outstanding information

If you can provide excellent customer service, have the ability to work well under pressure and are looking to further your career within customer service, please apply today

• Bristol City Centre – office based with 1-2 days work from home after probation
• Office hours Monday – Friday

Do you have previous experience as a team leader / manager?

Our client, a market leader in their field, is recruiting for a Team Leader to manage a small administration team.

While people management experience is essential, this doesn’t have to be within an office environment (strong retail team leaders / managers will be considered)!

You will be responsible for delegating daily workloads for the team, managing staff one-to-ones and ongoing personal development, driving efficiencies across the team, and identifying process changes and improvements where needed.

If you’re a natural leader looking to further your management experience and are interested in getting further details, then please apply today or contact us for a confidential chat.

Emersons Green

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Our client is looking to recruit several new Customer Service Advisors as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking.

Daily duties and responsibilities:

• Managing high volumes of incoming phone calls and emails
• Aiming to resolve all queries or concerns in a timely manner
• Liaising with internal and external departments to resolve customer queries
• Developing and maintaining accurate product and service knowledge
• Identifying areas for improvement and offering suggestions to management
• Developing a strong understanding of customer needs

Skills and experience required:

• Previous experience in a telephone-based position or strong retail/hospitality experience
• Strong customer service experience
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, organisational and delegation skills

If you are keen to hear more, then please get in contact today. Our client is looking to start interviewing next week for successful people to start ASAP!

Swindon or Leatherhead – hybrid working

We’re looking for a Senior Systems Support Specialist who has previous experience supporting IT software packages and using Support Desk ticketing software (ideally JIRA Support Desk).

Our client provides cost-effective solutions for the strategic facilities management of estates and services. You will be providing first line support for systems delivered; this role will suit someone looking to develop a career in IT system support.

You’ll be taking the lead within the helpdesk and will also have responsibility for one other member of staff. Any supervisory or management experience will be beneficial.

Please note, this role can be based within our client’s Swindon or Leatherhead office with the flexibility to work from home 2 days a week.

Key responsibilities:

• Providing first line support of Concept, SharePoint, and bespoke applications
• Offering second line support with more in-depth investigation as needed
• Supporting user account set up and management
• Ensuring accuracy in reported data and system efficiency
• Supporting customer relationships and ensuring contractual requirements are met
• Coordinating the change approvals process and ensuring all relevant parties are aware as changes are raised, reviewed, tested, and released
• Working closely with management to ensure issues are escalated where required and trends in support tickets are identified

Experience and Skills:

• Proficient skills in Microsoft Office applications
• Experience in first line support for IT software packages
• Experience creating, triaging, and managing support tickets to resolution or escalation
• Working knowledge of SQL for basic data queries
• Experience supporting CAFM systems is desirable (ideally Concept)

If you have the required skills for this role, don’t hesitate to apply! Our client is looking to interview very soon.

Do you want to work for a hugely successful and award-winning company that will genuinely support you in your career development?

Do you love working with customers?

We are proud to be partnering a FTSE 100 company and the UK’s #1 investment platform for private investors. Our client is now looking for great people who are looking to invest in their future to join them as Customer Service Advisors working in their fabulous office in the heart of Bristol City Centre (with hybrid working options available following a successful probationary period).

The Job

As a Customer Service Advisor working in a fast-paced and busy helpdesk environment, you will be passionate about providing the best customer service and making a difference in a primarily telephone-based role. You enjoy assisting customers with a wide range of technical and general enquiries – taking complex information and communicating it in a simple way. After a successful probationary period, you will have the opportunity to retrain and become an expert in the market, products and services.

You will be provided with extensive training and ongoing support to ensure you have the knowledge to answer customer enquiries with confidence.

The Perks

There are plenty!

• A great starting salary and annual discretionary bonus
• Hybrid working following successful probation
• Monday to Friday 9am – 5:30pm shifts and only 1/4 Sat mornings (37.5 hours)
• 25 days holiday and the option to buy up to 5 days more a year
• An excellent pension scheme
• Loads of discounts – gyms, bars and restaurant
• Travel to work schemes – season ticket loans and cycle to work
• Annual events, activities and social/sports groups
• A tailored career development plan to support your career goals
• And many more…

The Person

Due to the nature of this role, you will need to have 1-2 years of customer service experience. If you are keen to learn and have bags of enthusiasm – we want to hear from you!

We have loads of great opportunities available to start over the next couple months. So, if this Customer Service Advisor opportunity excites you, then we want to hear from you! Interviews are taking place now!

Do you have contact centre leadership experience?

My client, a market leader in their field, is recruiting for experienced contact centre Team Leaders to join their busy customer service operation.

This is a great opportunity to step into an incredible business– one where you will lead, motivate, and mentor a team of circa 11 frontline customer service agents in meeting service delivery and call quality targets. You will also ensure a brilliant customer experience, drive operational excellence and efficiency, and champion change during an exciting transformation journey.

In return you will receive a competitive salary (there may be some flexibility on the salary detailed), an annual bonus and a fantastic benefits package.

If you’re interested in getting further details, then please apply today or contact us for a confidential chat.

Are you passionate about delivering high-quality customer service?

Our client offers exceptional guest experiences for all of their customers, and they’re looking to develop their team of Administrators to help them! You’ll be based in the Clifton office (hybrid working is available) and working with the rest of the team to provide excellent customer service to their guests in line with company standards and procedures.

This role requires you to be fluent in both German and English – the chance to utilise your language skills! You will be working office hours on a rotational shift pattern covering Monday – Sunday.

The Role:

• Handling group bookings and ensuring positive guest experiences
• Responding to guest enquiries and requests in a timely manner
• Ensuring all guest requirements are met throughout their stay
• Providing outstanding guest experiences and service
• Liaising with internal and external personnel to resolve guest queries
• Monitoring inbound emails and resolving any issues at first point of contact
• Completing all related administrative duties
• Maintaining up to date internal records regarding guest and product information

In return, you will receive a competitive salary and a fantastic benefits package with perks including:

• An annual bonus of up to 10%
• Quarterly bonus
• 22 days holiday (with the option to purchase up to 5 more)
• Contributory pension scheme
• Health cash back plan
• Money-off scheme for retail outlets

The Person:

Due to the requirements of this role, you will need to be a fluent German and English speaker. Previous experience in customer service necessary, and excellent attention to detail is needed. You will also need excellent written and verbal communication skills.

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!