Contact Centre

Part Time Customer Service Advisor

Location: Other
Posted: 14/10/2019

Salary: £9.00 per hour
Job Type: Contract/Temp

Are you looking for part time work? Do you enjoy speaking to customers? Our client, based in Chippenham, is a major provider of ho...Read more


Are you looking for part time work? Do you enjoy speaking to customers?

Our client, based in Chippenham, is a major provider of housing care and support services to low-income customers across the region. We are recruiting for a Part Time Customer Service Advisor to join their small and friendly team who are dedicated to gathering customer feedback on the service they have received.

Monday, Wednesday and Friday, working 6 hour shifts between 11.00 a.m. - 6.45 p.m., 18 hours per week.

Free onsite car parking and great hourly pay rate!

Daily duties of the Part Time Customer Service Advisor role to include:

  • Making calls to existing customers to gather feedback on the service they have received
  • Completing surveys and asking a variety of questions
  • Ensuring answers are accurately recorded and uploaded onto Excel
  • Forwarding queries to the relevant department and liaising via phone and email
  • Logging all activity on the database

This Part Time Customer Service Advisor role will be temporary for 12 weeks with the opportunity to move onto a permanent contract thereafter.

While no previous experience is required for this Part Time Customer Service Advisor role, you will be expected to make calls so will need to be motivated and enthusiastic. You should also be reliable and possess a great work ethic.

If this Part Time Customer Service Advisor role sounds interesting please apply or contact us today!

Contact Centre

Customer Service Advisor

Location: Central Bristol
Posted: 14/10/2019

Job Type: Permanent

Do you want to work for the UK’s biggest travel insurance provider? Are you looking for a customer service role offering plenty of...Read more


Do you want to work for the UK’s biggest travel insurance provider?
 
Are you looking for a customer service role offering plenty of variety?
 
If so, our client that boasts an office in a prime City Centre location is looking for several Customer Service Co-Ordinator to join their back-office travel team due to ongoing growth.  Dealing with the management of travel insurance claims, the Customer Service Co-Ordinator role offers an excellent opportunity for someone to work in a varied customer service role where no two claims are the same.  Full training and ongoing support will be offered to the successful candidate.  A competitive annual salary, shift allowance, excellent holiday entitlement and company pension scheme is also on offer. 
 
Daily duties to include:
 
  • Assessing the severity of the claim and urgency of assistance required to decide on the best course of action
  • Arranging medical services for customers and reviewing reports (hospitalisation, treatments, appointments etc)
  • Booking services for family members (flights, accommodation, transport etc)
  • Organising the logistics of getting customers home (commercial flights, air ambulances etc)
  • Managing services on deceased cases (repatriations, burials, cremations etc)
  • Completing a daily list of actions required to progress open claims and updating customers and family members accordingly
  • Ensuring costs of services are accurately estimated and guarantees of payment are issued
  • Co-ordinating services with internal teams and gaining an excellent working knowledge of external suppliers throughout the world
  • Dealing with all emergency and non-emergency claims in a calm, organised and empathetic manner
  • Capturing all information on the internal database and completing all associated claims administration
 
Due to the nature of this role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills.  While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.  Existing employees that have come from retail, hospitality and teaching backgrounds have all excelled in this role.    
 
As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays.  
 
If you are interested in this position or would like to hear more details then please contact me ASAP.
Contact Centre

Sales Coordinator

Posted: 14/10/2019

Salary: 20000 - 24500
Job Type: Permanent

Are you a ‘juggle many balls’ whilst ‘spinning different plates’ type of person? Always eager to ensure the job is done to the hig...Read more


Are you a ‘juggle many balls’ whilst ‘spinning different plates’ type of person? Always eager to ensure the job is done to the highest standard whilst loving the variety and fast pace?

Supporting the NAM’s (that’s National Account Managers) you will be assisting promptly and efficiently with day to day duties from the administration, to product research, to a little bit of up-selling!

If you are you looking to –

  • Work office hours Monday – Friday, 9am – 5pm
  • Have free onsite car parking
  • Competitive salary/holiday pay
  • No working bank holidays
  • Attend annual social events with free food and drink
  • Progress your career into National Account Management

Then this could be the move for you!

To name just a few of the excellent benefits as above, my client, is looking for a desk-based Coordinator to join their fun and friendly team, as soon as possible.

Contact Centre

Claims Handler

Location: Central Bristol
Posted: 14/10/2019

Salary: 18500
Job Type: Permanent

Have you worked within an office environment before and now want to progress into the world of Claims as a Claims Handler? Joining...Read more


Have you worked within an office environment before and now want to progress into the world of Claims as a Claims Handler?

Joining a global insurance group, doing business in over 100 countries across five continents, as a successful Claims Handler, you will be results orientated, a good negotiator and be willing to want to excel in your career.

As a Claims Handler you will be responsible for assessing, negotiating and settling insurance claims and providing a high quality of service to customers.

Hours: Monday – Friday 8:30am – 5:30pm

Salary: £18500

Other daily duties to include:

  • Managing travel insurance claims in accordance with the specific policy issued and instructions received from Underwriters
  • Liaising with customers and third parties to source required information and evidence in support of claim to ensure their timely settlement
  • Advising customers through inbound and outbound calls, about the progress and outcome of their claim
  • Negotiating claims settlements in a cost-effective manner, which is fair and reasonable to customers
  • Identifying and forwarding potentially fraudulent and false claims to the relevant department
  • Liaising with internal and external departments throughout the claims process, communicating accurately and effectively
  • Logging all correspondence, recording and updating relevant information on the claims system
  • Meeting standards of customers service excellence, as well as quality and productivity requirements
  • Dealing with all enquiries in a professional and efficient manner in line with required service levels and standards
  • Adhering to external regulations and guidelines and internal policies and procedures

Due to the nature of the Claims Negotiator role, good numerical and communication skills are crucial. Previous contact centre or office related experience is also required.

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is looking to interview soon

Contact Centre

Customer Service Administrator

Location: Central Bristol
Posted: 14/10/2019

Salary: 19000 - 21000
Job Type: Permanent

Do you want to work for the UK’s biggest travel insurance provider? Are you passionate about delivering excellent customer service...Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about delivering excellent customer service?

If so, our client that boasts an office in a prime City Centre location is looking for an experienced Customer Service Administrator to join their medical travel claims team.

Dealing with the first notification of medical travel insurance claims or the co-ordination of these claims, the Customer Service Administrator role offers an excellent opportunity for someone to further develop their customer service skills.

Daily duties of the Customer Service Administrator will include:

  • Acting as the first point of contact for customers abroad and requiring medical assistance
  • Registering new cases on the internal system and capturing all relevant information
  • Applying a triage system based on the severity of the claim and urgency of assistance required
  • Informing customers of the correct procedures in an empathetic manner
  • Arranging medical services for customers and reviewing reports
  • Booking services for family members and organising the logistics of getting customers home
  • Ensuring claims are co-ordinated and progress efficiently
  • Dealing with all claims in a calm and empathetic manner
  • Capturing all information on the internal database
  • Meeting standards of customer service excellence

Due to the nature of the Customer Service Administrator role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills. While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.

As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays.

If you are interested in this position or would like to hear more details, then please contact us ASAP.

Contact Centre

Technical Underwriter

Location: Central Bristol
Posted: 14/10/2019

Salary: 40000 - 45000
Job Type: Permanent

Are you a Technical Underwriter looking for your next technical underwriting opportunity? Do you have experience in the actuarial ...Read more


Are you a Technical Underwriter looking for your next technical underwriting opportunity?

Do you have experience in the actuarial calculus and pricing of general insurance products?

Our client, a global financial services provider based in the City Centre, is looking for an experienced Technical Underwriter to join their Technical Underwriting team.  The Technical Underwriter will be responsible for analysing and calculating premiums for new business and existing scheme renewals.  This is as well as supporting the development of new and existing products to ensure correct pricing and positioning to meet customer, market and commercial objectives. 

Daily duties of the Technical Underwriter to include;

  • Completing pricing for new business quotations and renewals and pricing recommendations for existing scheme pricing to ensure profitability
  • Establishing the most effective risk acceptance criteria and working with the business to implement and control
  • Working in partnership with the Management team and Commercial, Finance and Operational departments to respond to commercial tender activity
  • Supporting the development of new and existing products, ensuring pricing is positioned to meet customer, market and commercial objectives
  • Monitoring, coordinating and reporting from Salesforce opportunities and quotations performed in the Underwriting team
  • Having in place the business intelligence, models, information and processes to monitor, track and evaluate trends that may impact product pricing and financial performance
  • Producing profitability analysis, pricing and underwriting budget, and forecasting models
  • Designing and producing pricing and underwriting, and profitability business intelligence reports in Qlik
  • Ensuring reports provide the internal and external insight to support any necessary price, product, channel and operational changes
  • Reporting on the complete journey from leads, conversion and policy sales for all channels including Web, Aggregator and Call Centre (B2C, B2B2C & B2B).
  • Creating KPIs and dashboard with detailed commentary to the business
  • Providing business explanation and actions required to achieve the budgeted and forecasted results

Due to the nature of this Technical Underwriter position, experience in the actuarial calculus and pricing of general insurance products is required.  This is alongside the proven ability to produce insurance business intelligence reports detailing budget, forecast and profitability analysis.  Strong analytical skills in SAS and the use of Qlik is preferred.

If this Technical Underwriter position sounds of interest, please get in contact or apply today.

Contact Centre

CCTV Night Operator

Location: North Bristol
Posted: 14/10/2019

Salary: £21,184
Job Type: Permanent

Do you want to work for an industry-leading and award-winning CCTV Operating and Alarm Receiving Centre in North Bristol? Working ...Read more


Do you want to work for an industry-leading and award-winning CCTV Operating and Alarm Receiving Centre in North Bristol?

Working in a secure NSI accredited environment, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV for a well-established market leader!

The night shift= 8pm – 8am working 4 days on, 4 days off.

Salary =£21,184 (further pay increase after training and with experience)

This role is telephone-based and the ideal candidate will have the ability to solve problematic situations, have good listening skills and patience, offering customers assurance and clarity. The main duties are:

  • Monitoring CCTV activity and images to determine what level of action needs to be taken
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk desk support
  • Updating and reporting on clients recorded information

You will have the ability to multi-task and watch several CCTV screens simultaneously, whilst being able to use your judgement to determine the seriousness of the situation, – full in-depth training will be provided for at least the first 3 weeks.

No industry experience required although you must have worked over the telephonein your previous role (contact centre/ retail/ receptionist/ administrator/ hospitality/ alarm receiving centre/ helpdesk)

Some of the other benefits to include:

Some of the excellent benefits in return to include:

  • Onsite car parking
  • Company funded SIA CCTV qualification
  • £50 birthday bonus
  • Pizza Friday – company orders pizza on the last Friday of the month
  • 1x free cinema ticket per month
  • 1x free coffee per week
  • Access to a wealth of discounts through Perkbox

If successful you will attend a course to obtain the SIA CCTV qualification (Company Funded).

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years of employment history and vetting checks.

If this role is of interest, please contact me to discuss further

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