Contact Centre

Senior Customer Service Advisor

Posted: 10/12/2019

Salary: £25,000
Job Type: Permanent

Do you have strong customer service experience? Are you looking for an opportunity where you can really make a difference? I’m exc...Read more


Do you have strong customer service experience? 

Are you looking for an opportunity where you can really make a difference?

I’m excited to be supporting my client with a very rare opportunity – to work onsite at one of Bristol’s premier customer service employers, as an Account Manager for one of their suppliers.  As an Account Manager, you will be supporting those customers that require an adapted hire vehicle, where their own vehicle is off the road following an incident/accident.  Acting as extension to an amazing team that is passionate about providing the very best customer experience, you will be the first point of contact for all queries and issues, while acting as the liaison between both parties. 

In return, you will enjoy a fantastic salary and benefits, great training, and the joy of working office hours.

As an Account Manager, your daily duties and responsibilities will include;

  • Overseeing a variety of reports relating to customers waiting for an adapted hire vehicle
  • Owning the process of getting customers access to a suitable vehicle as quickly as possible
  • Reporting on where adapted vehicles are, where they are going next and understanding why they are off the road
  • Ensuring all parties are aware of customer updates, identifying and escalating potential issues
  • Handling multiple queries simultaneously and prioritising accordingly
  • Liaising with alternative suppliers to source vehicles as required
  • Providing customer and case feedback to continually improve service delivery
  • Updating and maintaining customer files
  • Gaining and applying strong technical knowledge around the most bespoke vehicles to ensure outstanding customer service

Due to the nature of this Account Manager position – time is of the essence.  Therefore, you should be able to make decisions and prioritise effectively while keeping a cool head.  You should have strong customer service experience and while knowledge of the vehicle industry would be ideal, this is by no means a necessity.  

If you’ve read these details and think that this Account Manager position could be just what you’re looking for, then please apply today and I’ll look forward to speaking to you!

Contact Centre

Customer Service Advisor

Location: Central Bristol
Posted: 03/12/2019

Job Type: Permanent

Do you want to work for the UK’s biggest travel insurance provider? Are you looking for a customer service role offering plenty of...Read more


Do you want to work for the UK’s biggest travel insurance provider?
 
Are you looking for a customer service role offering plenty of variety?
 
If so, our client that boasts an office in a prime City Centre location is looking for several Customer Service Co-Ordinator to join their back-office travel team due to ongoing growth.  Dealing with the management of travel insurance claims, the Customer Service Co-Ordinator role offers an excellent opportunity for someone to work in a varied customer service role where no two claims are the same.  Full training and ongoing support will be offered to the successful candidate.  A competitive annual salary, shift allowance, excellent holiday entitlement and company pension scheme is also on offer. 
 
Daily duties to include:
 
  • Assessing the severity of the claim and urgency of assistance required to decide on the best course of action
  • Arranging medical services for customers and reviewing reports (hospitalisation, treatments, appointments etc)
  • Booking services for family members (flights, accommodation, transport etc)
  • Organising the logistics of getting customers home (commercial flights, air ambulances etc)
  • Managing services on deceased cases (repatriations, burials, cremations etc)
  • Completing a daily list of actions required to progress open claims and updating customers and family members accordingly
  • Ensuring costs of services are accurately estimated and guarantees of payment are issued
  • Co-ordinating services with internal teams and gaining an excellent working knowledge of external suppliers throughout the world
  • Dealing with all emergency and non-emergency claims in a calm, organised and empathetic manner
  • Capturing all information on the internal database and completing all associated claims administration
 
Due to the nature of this role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills.  While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.  Existing employees that have come from retail, hospitality and teaching backgrounds have all excelled in this role.    
 
As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays.  
 
If you are interested in this position or would like to hear more details then please contact me ASAP.
Contact Centre

Customer Care Advisor Part-time

Posted: 02/12/2019

Salary: 18,500
Job Type: Contract/Temp

Have you worked within the beauty industry and now want to transfer these skills into an office environment for the UK's number 1,...Read more


Have you worked within the beauty industry and now want to transfer these skills into an office environment for the UK's number 1, luxury skincare brand?

Or you may have a real passion for all thing’s beauty and have some experience of working within a customer service focused position in an office environment.

Well known for being ‘high end and quality’, my client, based in Avonmouth, is now looking for maternity cover - Part Time Customer Care Coordinator, joining their trade team, managing all business accounts’ order requests and telephone calls.

Working Hours: You MUST be able to work 3 full days but a MONDAY and FRIDAY are compulsory, between the hours of 8:30 and 5:30 (8:30 – 4:30 or 9-5)

Daily duties to include:

· Processing orders through the inhouse system, completing all associated administration tasks

· Receiving incoming telephone calls from accounts such as spa’s and salons, providing an exemplary level of service every time

· Resolving any problems relating to an order

· Receiving incoming technical inquiries regarding the Biotec machine

You will have excellent attention to detail, be able to multi-task and problem solve whilst providing an outstanding level of customer service. You will ideally have an interest in the health and beauty industry and may have worked within an office-based role previously, where you had to speak over the telephone and complete administration.

· Salary: £18500 – pro-rata

· Onsite car parking

· 28 Days holiday – pro-rata

Please apply today if interested as my client is looking to interview ASAP.

Contact Centre

Claims Handler - Medical

Location: Central Bristol
Posted: 02/12/2019

Salary: £21,000
Job Type: Permanent

Have you worked within an office environment before and now want to progress into the world of Claims as a Claims Handler? Joining...Read more


Have you worked within an office environment before and now want to progress into the world of Claims as a Claims Handler?

Joining a global insurance group, doing business in over 100 countries across five continents, as a successful Claims Handler, you will be results orientated, a good negotiator and be willing to want to excel in your career

As a Claims Handler you will be responsible for assessing, negotiating and settling insurance claims and providing a high quality of service to customers.

Hours:Flexible shift pattern working Monday - Sunday

Salary: £21,000

Other daily duties to include:

  • Managing travel insurance claims in accordance with the specific policy issued and instructions received from Underwriters
  • Liaising with customers and third parties to source required information and evidence in support of claim to ensure their timely settlement
  • Advising customers through inbound and outbound calls, about the progress and outcome of their claim
  • Negotiating claims settlements in a cost-effective manner, which is fair and reasonable to customers
  • Identifying and forwarding potentially fraudulent and false claims to the relevant department
  • Liaising with internal and external departments throughout the claims process, communicating accurately and effectively
  • Logging all correspondence, recording and updating relevant information on the claims system
  • Meeting standards of customers service excellence, as well as quality and productivity requirements
  • Dealing with all enquiries in a professional and efficient manner in line with required service levels and standards
  • Adhering to external regulations and guidelines and internal policies and procedures

Due to the nature of the Claims Negotiator role, good numerical and communication skills are crucial. Previous contact centre or office related experience is also required.

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is looking to interview soon.

Contact Centre

Claims Call Handler - Travel

Location: Central Bristol
Posted: 02/12/2019

Job Type: Permanent

Do you want to work for the UK’s biggest travel insurance provider? Are you passionate about delivering excellent customer service...Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about delivering excellent customer service?  

If so, our client that boasts an office in a prime City Centre location is looking for several Claims Call Handlers to join their travel team

Dealing with various travel insurance claims from flight delays and lost baggage to early termination and holiday cancellation, the Claims Call Handler role offers an excellent opportunity for someone to further develop their customer service skills. 

Full training and ongoing support will be offered to the successful candidate.  A competitive annual salary and excellent holiday entitlement is also on offer, as well as the rare opportunity in this industry to work Monday to Friday office hours shifts between 8:00a.m. to 6:00 p.m. 

Daily duties to include:

  • Acting as the first point of contact for customers relating to new or ongoing travel insurance claims
  • Registering new claim applications on the internal system and capturing all relevant information
  • Ensuring the correct claims form is sent within 24 hours of notification
  • Advising customers about the progress of their ongoing claim and logging all correspondence 
  • Dealing with all enquiries in a professional and efficient manner in line with required service levels and standards
  • Meeting standards of customer service excellence
  • Adhering to external regulations and guidelines and internal policies and procedures
  • Understanding policy terms and conditions

Due to the nature of the Claims Call Handler role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills.  While previous customer service, sales or claims experience is required, this does not necessarily need to have been gained in a contact centre environment.  Existing employees that have come from retail and hospitality backgrounds have all excelled in this role. 

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is interviewing now!

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