Contact Centre

Patient Services Advisor

Location: Other
Posted: 23/09/2022

Job Type: Permanent

Office hours Monday to Friday (1 in 5 Saturdays) Swindon (Office Based) We are excited to be recruiting for this fantastic Patient...Read more


Office hours Monday to Friday (1 in 5 Saturdays)

Swindon (Office Based)

We are excited to be recruiting for this fantastic Patient Services Advisor role within Swindon! Our client is a market leader in their field, and prides themselves on providing a high-quality healthcare service to customers across the UK.

In return for this role, our client is offering benefits including private medical insurance, life assurance, career progression opportunities, and contributory pension scheme matched up to 5% (just to name a few)!

Your daily duties will include:

  • Acting as first point of contact for patients and their carer or relatives
  • Handling inbound calls in a timely manner
  • Ensuring patient information is correct and up to date
  • Aiming to resolve patient queries at first point of contact
  • Accurately recording information as required
  • Liaising with other professionals to ensure patient needs are met

The only required qualification for this role is GCSE Maths and English at grade C or above (or equivalent). Other required skills and experience include:

  • Excellent customer service skills (gained within any industry!)
  • Strong communication and time management skills
  • Confidence liaising with patients and colleagues over the phone

If this role is of interest to you, and you think you have the required skills, please apply today! We are reviewing CVs this week for interviews taking place soon.

Contact Centre

Application Experience Advisor

Location: North Bristol
Posted: 23/09/2022

Salary: £27023.55 per annum
Job Type: Permanent

Do you want to work for one of Bristol’s premier customer service employers? Do you love working with customers? Our client, a mar...Read more


Do you want to work for one of Bristol’s premier customer service employers?

Do you love working with customers? 

Our client, a market leader in their field, is looking for Customer Service Advisors to join their friendly and buzzing contact centre team.  You will receive all the training needed and will have the best support going from your manager to deal with a variety of business partners as well as customer queries via several channels – telephone, email, live chat and WhatsApp. 

The Package

As a Customer Service Advisor, you will enjoy:

  • A fantastic basic salary
  • 27 days holiday in addition to bank holidays
  • 15% non-contributory pension
  • Private healthcare and life assurance
  • Full training and ongoing support
  • Career development and progression opportunities
  • Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Customer Service Advisor, you will be:

  • Responding in a friendly, supportive, helpful and timely manner to all business partners and customers
  • Providing accurate, relevant and useful information regarding all aspects of the company scheme and application process
  • Ensuring the complete and effective resolution of immediate queries or concerns at the first point of contact
  • Pro-actively taking ownership of any concerns to deliver the appropriate solution, and making recommendations to improve their performance
  • Maintaining the inhouse database and chasing missing information and effectively liaising with internal and external departments

The Person

Due to the nature of this Customer Service Advisor role, strong customer service experience is required.  This can be within any industry – retail, hospitality, contact centre – it really doesn’t matter as long as you demonstrate excellent communication, problem-solving and decision-making skills, along with bags of empathy. 

Your hours will be Monday to Friday shifts between 8.00 a.m. – 7.00 p.m. and 1 in 4 Saturday 9.00 a.m. to 5.00 p.m. (37 hours). You will also be required to work 3 out of 5 Bank Holidays.

After 3-months of office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home 2-3 days a week (and will be provided with a financial ‘comfort’ package to ensure you have all the equipment you need).      

Do you want to work for one of Bristol’s premier customer service employers?

Do you love working with customers? 

Our client, a market leader in their field, is looking for Customer Service Advisors to join their friendly and buzzing contact centre team.  You will receive all the training needed and will have the best support going from your manager to deal with a variety of business partners as well as customer queries via several channels – telephone, email, live chat and WhatsApp. 

The Package

As a Customer Service Advisor, you will enjoy:

  • A fantastic basic salary
  • 27 days holiday in addition to bank holidays
  • 15% non-contributory pension
  • Private healthcare and life assurance
  • Full training and ongoing support
  • Career development and progression opportunities
  • Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Customer Service Advisor, you will be:

  • Responding in a friendly, supportive, helpful and timely manner to all business partners and customers
  • Providing accurate, relevant and useful information regarding all aspects of the company scheme and application process
  • Ensuring the complete and effective resolution of immediate queries or concerns at the first point of contact
  • Pro-actively taking ownership of any concerns to deliver the appropriate solution, and making recommendations to improve their performance
  • Maintaining the inhouse database and chasing missing information and effectively liaising with internal and external departments

The Person

Due to the nature of this Customer Service Advisor role, strong customer service experience is required.  This can be within any industry – retail, hospitality, contact centre – it really doesn’t matter as long as you demonstrate excellent communication, problem-solving and decision-making skills, along with bags of empathy. 

Your hours will be Monday to Friday shifts between 8.00 a.m. – 7.00 p.m. and 1 in 4 Saturday 9.00 a.m. to 5.00 p.m. (37 hours) and will include Bank Holidays.  

After 3-months of office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home up to 60% of the week (and will be provided with a financial ‘comfort’ package to ensure you have all the equipment you need).     

We have start dates throughout June, so please get in contact now if you would like to know more!

Contact Centre

Reservations Executive

Location: Central Bristol
Posted: 23/09/2022

Salary: Up to £22,000
Job Type: Contract/Temp

Are you passionate about delivering high-quality customer service? Are you looking for a unique opportunity to develop your skills...Read more


Are you passionate about delivering high-quality customer service?

Are you looking for a unique opportunity to develop your skills?

Our client offers exceptional guest experiences for all of their customers, and they’re looking to develop their team of Customer Service Executives to help them! You’ll be based in the Clifton office and working with the rest of the team to provide excellent customer service to their guests.

The only requirement? You need to be eager to deliver high-quality customer service!

The Role:

  • Providing outstanding guest experiences
  • Meeting and exceeding objectives and KPIs
  • Maintaining accurate knowledge regarding company policies, products, and procedures
  • Answering incoming calls and emails, and resolving any issues in a professional manner
  • Handling reservations and general guest queries in an efficient and timely manner
  • Managing changes to existing reservations when needed
  • Maintaining accurate records of all communications
  • Logging and managing complaints in line with the correct complaints procedure
  • Liaising with other departments as needed
  • Identifying opportunities to improve policies, processes, and guest experience

In return, you will receive a competitive salary and a fantastic benefits package with perks including:

  • An annual bonus of up to 10%
  • Quarterly bonus
  • 22 days holiday (with the option to purchase up to 5 more)
  • Contributory pension scheme
  • Health cash back plan
  • Money-off scheme for retail outlets

 

The Person:

Previous experience in customer service necessary, and sales or reservations is desirable but not essential. You will also need excellent written and verbal communication skills to liaise with guests and internal personnel.

 

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!

Contact Centre

Customer Service Advisor

Location: East Bristol
Posted: 23/09/2022

Salary: £20,500 - £23,000
Job Type: Contract/Temp

Do you excel in treating customers fairly and putting them at the forefront of everything you do? Do you enjoy working with busine...Read more


Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved?

Our client is looking to recruit several new Customer Service Advisor as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking. 

Daily duties and responsibilities:

  • Managing high volumes of incoming telephone and email communication on behalf of 3rd parties, showing initiative in resolving queries with a focus on quality of service and resolution. 
  • Liaising with internal and external departments to gather relevant information to best deal with the customers enquiry.
  • Developing and maintaining a comprehensive knowledge of finance products.
  • Proactively looking for opportunities to improve service delivery and customer satisfaction and making suggestions as appropriate, ensuring line manager is fully informed of any issues which may impact the business.
  • Understanding customer’s multiple business channels and business processes/systems ensuring their requirements are responded to within specified service level.

 

Skills and experience required:

  • Previous experience in a telephone-based position
  • Strong customer service experience
  • Outstanding telephone manner with the ability to influence others
  • Fantastic communication skills – written, verbal, reporting and presenting
  • Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this customer service position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start ASAP! 

Please note, that the successful Customer Service Advisor will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Contact Centre

Communications Centre Operator

Location: South Bristol
Posted: 16/09/2022

Salary: £21,000
Job Type: Permanent

Do you have excellent customer service skills? Are you looking to join a friendly small team? My client based in South Bristol is ...Read more


Do you have excellent customer service skills? Are you looking to join a friendly small team?

My client based in South Bristol is looking for a Communications Centre Operator to join their team.

The working hours are

Monday – Friday: 8:30 – 5 for the first 4 weeks, after this you need to be flexible 24/7 working 8 hour shifts, 37.5 hours per week.

Salary: £21000

Daily duties to include:

  • Processing all incoming telephone calls by following the client’s procedures in accordance with client instructions
  • Prioritising incoming telephone calls through the database
  • Organising and making outgoing calls to clients to arrange maintenance bookings with the engineer
  • Action all emails that filter through the Helpdesk
  • Ensuring accurate records are entered and maintained
  • Be dual trained in both the Alarm Receiving Centre and Helpdesk
  • Ensuring all alarms and data received into the Communications Centre is processed in accordance with the requirements of Industry Standards

All offers of employment are subject to the receipt of satisfactory references from previous employment history, police (CRB check), and a credit check.

Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area.

Please contact me today if you are interested in this opportunity as the client is looking to interview ASAP

Contact Centre

Customer Service Advisor

Location: South Bristol
Posted: 16/09/2022

Salary: £21,000
Job Type: Permanent

Are you passionate about delivering excellent customer service over the telephone? Do you want a role that doesn’t require weekend...Read more


Are you passionate about delivering excellent customer service over the telephone?

Do you want a role that doesn’t require weekends or working past 5pm?

If so, our client based in South Bristol is looking to recruit an experienced Customer Service Advisor to join their existing team. The successful Customer Service Advisor will join a friendly, professional team based in an office environment. The company is committed to putting the customer at the heart of everything they do, and the successful candidate will have a proven track record of having the same approach.

In return, the successful Customer Service Advisor will enjoy 25 days holiday plus bank holidays and additional holiday between Christmas and New Year, along with other competitive benefits, including pension, cycle to work scheme and free onsite parking.

General duties include:

  • Handling a range of customer calls regarding products, prices, and other ad hoc queries
  • Providing product recommendations based on customer needs
  • Processing customer orders and quotations
  • Liaising with internal and external departments to gather required information for customers
  • Handling customer complaints and ensuring they are resolved effectively
  • Informing customers of current product sales promotions
  • Dealing with couriers and chasing any deliveries
  • Accurately recording information on internal systems

While full training is provided for this role, the ideal candidate will possess a friendly and confident telephone manner, excellent computer literacy, and a positive ‘can do’ attitude! Our client is keen to get the right person in place ASAP, so if you are interested or you would like to hear more information, please get in contact!

Contact Centre

Head of Sales

Location: North Bristol
Posted: 16/09/2022

Salary: £37,000 - £45,000
Job Type: Permanent

£37000 - £45000 + £15000 OTE Monday – Friday: 9am – 5:30pm An exciting opportunity has arisen with our successful client based in ...Read more


£37000 - £45000 + £15000 OTE

 

Monday – Friday: 9am – 5:30pm

 

An exciting opportunity has arisen with our successful client based in Aztec West for a Head of Sales, to join their ever-growing department.

 

Managing Team Managers and 60 reports, you will be responsible for the day-to-day management of the sales operation and ultimately ensuring delivery of monthly budgeted sales volume whilst ensuring the highest level of quality is achieved.

 

Ideally you will be of senior management level within the insurance sector (personal or commercial lines), with experience of developing sales managers and agents to their maximum potential, you will also want to work within a fast paced, sales focused, fun environment!

 

Benefits:

  • Competitive starting salary - £37000 - £45000 + £15000 OTE
  • 25 days holiday, increasing to 27 days after 2 years’ service
  • Great working hours – Monday – Friday 9 – 5:30
  • Onsite car parking
  • Private health care
  • Enhanced maternity and paternity pay
  • Free eyecare vouchers
  • Company pension contribution
  • Social events
  • Company discount scheme
  • Death in service

 

Daily duties:

 

  • Setting individual and team goals and objectives
  • Supervise, train and monitor Team Managers
  • Review processes and systems – making recommendations to improve
  • Achieve and exceed revenue targets
  • Review the performance of multiple teams and departments
  • Provide ad hic coaching
  • Ensure workload and tasks are managed across multiple platforms
  • Reporting to the Sales Director on a regular basis

What you need to have to be a successful Head of Sales

  • Contact centre Senior Team Management / Head of Sales background
  • General insurance experience  

If the above sounds like you, please apply today as interviews are taking place imminently!

Contact Centre

Team Manager

Location: Central Bristol
Posted: 16/09/2022

Salary: £31,000 p/a
Job Type: Permanent

Are you passionate about delivering high-quality customer service? Are you looking for a unique opportunity to develop your leader...Read more


Are you passionate about delivering high-quality customer service?

Are you looking for a unique opportunity to develop your leadership skills?

Our client offers exceptional guest experiences for all of their customers, and they’re looking to recruit a Groups Team Manager to lead and motivate their team of Executives! You’ll be based in the Clifton office and working with the rest of the team to ensure that performance targets are consistently met and exceeded.

Role Overview:

  • Leading, managing, and motivating the team to ensure that goals are achieved
  • Working to increase the enquiry conversion rate throughout the team
  • Reviewing Groups data and identifying areas for improvement
  • Motivating the team to resolve client queries at first point of contact
  • Conducting regular meetings with management to ensure best practice is being undertaken
  • Planning and organising training and ongoing coaching for the team
  • Ensuring team members have targets, regular 121s, and performance discussions
  • Managing attendance, overtime, holidays, and sickness for the team
  • Following all company procedures and policies
  • Assisting with the recruitment and development of new team members
  • Handling general queries to support all guests and clients
  • Building and maintaining strong relationships across the business and client base

The successful candidate will need to have:

  • Experience within a similar team management role is needed
  • Strong customer service and people management skills
  • Key attention to detail
  • Excellent written and verbal communication
  • Experience managing complex sales and care enquiries

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!

Contact Centre

Customer Complaints Officer

Location: East Bristol
Posted: 16/09/2022

Salary: £22,000 - £26,000
Job Type: Permanent

Do you pride yourself in delivering high-quality customer service? Are you looking for a new challenge within a growing and succes...Read more


Do you pride yourself in delivering high-quality customer service?

Are you looking for a new challenge within a growing and successful company?

Our client is looking to recruit a Customer Complaints Officer to join their existing team. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Complaints Officer position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 8.00 p.m., all while working in a state-of-the-art office with onsite parking.

You will be acting as first point of contact for customer complaints and aiming to resolve them within company guidelines and policies. Other duties will include:

  • Liaising with internal and external personnel to manage all complaints and ensure compliance with all regulatory requirements
  • Identifying any issues working with the correct personnel to resolve them
  • Assisting management with developing company policy regarding complaints
  • Ensuring all required reporting is completed in a timely manner
  • Maintaining accurate records of all complaints on the internal systems
  • Supporting ongoing training requirements for new and existing employees
  • Working with manufacturers and in-house engineers to ensure the resolution of technical cases

Due to the nature of this role, you should have previous customer-facing experience along with:

  • Excellent written and verbal communication skills
  • Strong problem solving and organisations skills
  • An understanding of how to work within legislative guidelines

If this role is of interest to you, please apply today! Our client is looking to start interviewing next week for successful people to start asap!

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