Contact Centre

ARC Operator

Posted: 28/02/2020

Job Type: Permanent

Have you worked within a role that requires excellent customer service skills? Are you now looking for a role that offers that wor...Read more


Have you worked within a role that requires excellent customer service skills? Are you now looking for a role that offers that work/life balance?

The shift pattern here is a rotating 4 shifts on 4 days off: 7am – 7pm (for 2 weeks) and 7pm – 7am for 2 weeks)

Offering a competitive starting salary of £20225 with opportunities for this to increase.

If you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you!

Your main duties will include:

  • Receiving incoming telephone calls, liaising with customers, clients and Security Companies
  • Monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.
  • Handling and management of priority/life or Non-life alarms
  • Helpdesk Desk support to all clients and store staff
  • Updating and reporting on clients recorded information

The below is desirable but not essential

  • Worked within a contact centre environment or in a role where you are required to use the telephone
  • Excellent administration skills
  • Have a sound understanding of IT – inclusive of the Microsoft package

Full training will be provided, together with on-going relevant support and company-funded qualification

Own transport is recommended due to the location (Whitchurch) unless you live in the Hengrove/Headley Park/Bishopsworth/ area.

Contact Centre

CCTV Night Operator

Location: North Bristol
Posted: 28/02/2020

Job Type: Permanent

Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol are now looking for CCTV Operat...Read more


Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol are now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room, you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

· Monitoring CCTV activity and images

· Taking incoming telephone calls, liaising with customers, clients and security companies

· Updating and reporting on clients recorded information

· Handling and management of alarms

· Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a telephone/office-based role before or have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8pm – 8am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown =

£9 per hour during 3-month probation period (£19,656)

£9.70 per hour for nights (£21,184)

Please note: From 1st March salaries will be increasing too:

£9.30 per hour during probation period (£20,311 pa)

£10 per hour for nights (£21,840pa)

In return you will receive:

· SIA CCTV qualification (Company Funded)

· Onsite car parking

· £50 birthday bonus

· Access to a wealth of discounts through Perkbox

· Competitive holiday allowance

· Living Wage accredited company

· Nest Pension – 8% total

· Pizza Fridays (last Friday of the month)

· Free cinema ticket every month

· Free coffee from Café Nero every week

· Bonus for catching criminals

· Socials

· Complimentary refreshments like tea, coffee, milk and bread.

Please apply today to discuss further!

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