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Customer Service Advisor

Location: North Bristol
Posted: 30/11/2020

Job Type: Permanent

Are you passionate about customer service? Do you enjoy providing a premium level of customer service to each and every customer? ...Read more


Are you passionate about customer service? Do you enjoy providing a premium level of customer service to each and every customer? Would you like to join a global leader in their industry as a Customer Service Advisor?

My client, based in Aztec West, is looking for a Customer Service Advisor to join their team.

Your daily duties will include:

· Delivering a world-class service by answering customer calls and placing orders accurately and promptly, whilst adding value through knowledge and ability where advice and solutions are required

· Taking control and guiding the customer through the order process to ensure accurate order placement

· Managing out of stock situations by offering alternative products

· Offering solutions to customers based on product/application enquiries

· Managing inbound enquiries using appropriate questioning

· All associated administration duties

You will be an excellent team player, hardworking, enthusiastic and willing to learn new skills whilst wanting to progress your career.

Working hours are currently Monday to Friday 9.00 a.m. - 5.30 p.m. and this will be office-based. In time there will be a shift pattern working either 8.30am - 5.00pm, 9.00am - 5.30pm or 9:35am – 6:05pm.

· 33 days holiday, inclusive of bank holidays

· Free onsite car parking

· Christmas period off

· Intensive training

· Pension contribution

· Private health care

· Excellent incentives, including company events and socials

Please apply today if interested as interviews are taking place ASAP.

Job Types: Full-time, Permanent

Salary: £18,500.00 per year

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Commercial Insurance Underwriter - STRATFORD UPON AVON

Location: Other
Posted: 26/11/2020

Salary: £20,000 - £39,000
Job Type: Permanent

Are you looking for the opportunity to further your career in commercial underwriting? Do you want to work for an award-winning fi...Read more


Are you looking for the opportunity to further your career in commercial underwriting?

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?
 

Our client has a number of exciting opportunities for experienced and enthusiastic Commercial Underwriters to join the team at their Regional Service Centre in Stratford-upon-Avon. 

Duties and Responsibilities

As a Commercial Underwriter you will be responsible for building and maintaining productive relationships with a network of agents, delivering first class technical support and assistance on new business, renewals and mid-term adjustments.  You will be working on customer’s commercial insurance policies across a variety of business classes.  Depending on your experience, you may work as one of the more senior members of team, dealing with more complex cases as well as supporting and coaching other Commercial Underwriters.

Salary and Benefits

In addition to job satisfaction and variety, the Commercial Underwriter role offers a competitive salary and office working hours – no evening or weekend working required here!  There is also the opportunity for ongoing career development through progression and gaining recognised insurance qualifications (they will even give you a bonus when you pass them)!  This is alongside a generous benefits packages, including, 25 days holiday, annual company performance-related bonus, contributory pension scheme, and discounts on their insurance products.

Skills and Experience

Due to the nature of the Commercial Underwriter role, significant commercial underwriting experience in two or more of the following business classes is required – commercial package and combined, property and casualty, fleet, and/or agricultural and farming.  You should be a customer-oriented and detail-focussed professional, a strong team player and someone who strives to achieve high quality standards and output, even when challenged and working under pressure.
 

If this sounds like you and you would like more details, then please contact me ASAP as interviews are taking place now!

Covid-19 – Please note, all interviews and inductions will be conducted remotely with phased returns to the Regional Service Centre commencing in March 2021 in line with government guidelines. 

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Commercial Insurance Underwriter - YORK

Location: Other
Posted: 26/11/2020

Salary: £20,000 - £39,000
Job Type: Permanent

Are you looking for the opportunity to further your career in commercial underwriting? Do you want to work for an award-winning fi...Read more


Are you looking for the opportunity to further your career in commercial underwriting?

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?
 

Our client has a number of exciting opportunities for experienced and enthusiastic Commercial Underwriters to join the team at their Regional Service Centre in York. 

Duties and Responsibilities

As a Commercial Underwriter you will be responsible for building and maintaining productive relationships with a network of agents, delivering first class technical support and assistance on new business, renewals and mid-term adjustments.  You will be working on customer’s commercial insurance policies across a variety of business classes.  Depending on your experience, you may work as one of the more senior members of team, dealing with more complex cases as well as supporting and coaching other Commercial Underwriters.

Salary and Benefits

In addition to job satisfaction and variety, the Commercial Underwriter role offers a competitive salary and office working hours – no evening or weekend working required here!  There is also the opportunity for ongoing career development through progression and gaining recognised insurance qualifications (they will even give you a bonus when you pass them)!  This is alongside a generous benefits packages, including, 25 days holiday, annual company performance-related bonus, contributory pension scheme, and discounts on their insurance products.

Skills and Experience

Due to the nature of the Commercial Underwriter role, significant commercial underwriting experience in two or more of the following business classes is required – commercial package and combined, property and casualty, fleet, and/or agricultural and farming.  You should be a customer-oriented and detail-focussed professional, a strong team player and someone who strives to achieve high quality standards and output, even when challenged and working under pressure.
 

If this sounds like you and you would like more details, then please contact me ASAP as interviews are taking place now!

Covid-19 – Please note, all interviews and inductions will be conducted remotely with phased returns to the Regional Service Centre commencing in March 2021 in line with government guidelines. 

Contact Centre

Commercial Insurance Underwriter - GLASGOW

Location: Other
Posted: 26/11/2020

Job Type: Permanent

Are you looking for the opportunity to further your career in commercial underwriting? Do you want to work for an award-winning fi...Read more


Are you looking for the opportunity to further your career in commercial underwriting?

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?
 

Our client has a number of exciting opportunities for experienced and enthusiastic Commercial Underwriters to join the team at their Regional Service Centre in Glasgow.

Duties and Responsibilities

As a Commercial Underwriter you will be responsible for building and maintaining productive relationships with a network of agents, delivering first class technical support and assistance on new business, renewals and mid-term adjustments.  You will be working on customer’s commercial insurance policies across a variety of business classes.  Depending on your experience, you may work as one of the more senior members of team, dealing with more complex cases as well as supporting and coaching other Commercial Underwriters.

Salary and Benefits

In addition to job satisfaction and variety, the Commercial Underwriter role offers a competitive salary and office working hours – no evening or weekend working required here!  There is also the opportunity for ongoing career development through progression and gaining recognised insurance qualifications (they will even give you a bonus when you pass them)!  This is alongside a generous benefits packages, including, 25 days holiday, annual company performance-related bonus, contributory pension scheme, and discounts on their insurance products.

Skills and Experience

Due to the nature of the Commercial Underwriter role, significant commercial underwriting experience in two or more of the following business classes is required – commercial package and combined, property and casualty, fleet, and/or agricultural and farming.  You should be a customer-oriented and detail-focussed professional, a strong team player and someone who strives to achieve high quality standards and output, even when challenged and working under pressure.
 

If this sounds like you and you would like more details, then please contact me ASAP as interviews are taking place now!

Covid-19 – Please note, all interviews and inductions will be conducted remotely with phased returns to the Regional Service Centre commencing in March 2021 in line with government guidelines. 

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Commercial Insurance Underwriter - NORWICH

Location: Other
Posted: 26/11/2020

Salary: £20,000 - £39,000
Job Type: Permanent

Are you looking for the opportunity to further your career in commercial underwriting? Do you want to work for an award-winning fi...Read more


Are you looking for the opportunity to further your career in commercial underwriting?

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?
 

Our client has a number of exciting opportunities for experienced and enthusiastic Commercial Underwriters to join the team at their Regional Service Centre in Norwich. 

Duties and Responsibilities

As a Commercial Underwriter you will be responsible for building and maintaining productive relationships with a network of agents, delivering first class technical support and assistance on new business, renewals and mid-term adjustments.  You will be working on customer’s commercial insurance policies across a variety of business classes.  Depending on your experience, you may work as one of the more senior members of team, dealing with more complex cases as well as supporting and coaching other Commercial Underwriters.

Salary and Benefits

In addition to job satisfaction and variety, the Commercial Underwriter role offers a competitive salary and office working hours – no evening or weekend working required here!  There is also the opportunity for ongoing career development through progression and gaining recognised insurance qualifications (they will even give you a bonus when you pass them)!  This is alongside a generous benefits packages, including, 25 days holiday, annual company performance-related bonus, contributory pension scheme, and discounts on their insurance products.

Skills and Experience

Due to the nature of the Commercial Underwriter role, significant commercial underwriting experience in two or more of the following business classes is required – commercial package and combined, property and casualty, fleet, and/or agricultural and farming.  You should be a customer-oriented and detail-focussed professional, a strong team player and someone who strives to achieve high quality standards and output, even when challenged and working under pressure.
 

If this sounds like you and you would like more details, then please contact me ASAP as interviews are taking place now!

Covid-19 – Please note, all interviews and inductions will be conducted remotely with phased returns to the Regional Service Centre commencing in March 2021 in line with government guidelines. 

Contact Centre

Commercial Insurance Underwriter - CHESTER

Location: Other
Posted: 26/11/2020

Salary: £20,000 - £39,000
Job Type: Permanent

Are you looking for the opportunity to further your career in commercial underwriting? Do you want to work for an award-winning fi...Read more


Are you looking for the opportunity to further your career in commercial underwriting?

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?
 

Our client has a number of exciting opportunities for experienced and enthusiastic Commercial Underwriters to join the team at their Regional Service Centre in Chester. 

Duties and Responsibilities

As a Commercial Underwriter you will be responsible for building and maintaining productive relationships with a network of agents, delivering first class technical support and assistance on new business, renewals and mid-term adjustments.  You will be working on customer’s commercial insurance policies across a variety of business classes.  Depending on your experience, you may work as one of the more senior members of team, dealing with more complex cases as well as supporting and coaching other Commercial Underwriters.

Salary and Benefits

In addition to job satisfaction and variety, the Commercial Underwriter role offers a competitive salary and office working hours – no evening or weekend working required here!  There is also the opportunity for ongoing career development through progression and gaining recognised insurance qualifications (they will even give you a bonus when you pass them)!  This is alongside a generous benefits packages, including, 25 days holiday, annual company performance-related bonus, contributory pension scheme, and discounts on their insurance products.

Skills and Experience

Due to the nature of the Commercial Underwriter role, significant commercial underwriting experience in two or more of the following business classes is required – commercial package and combined, property and casualty, fleet, and/or agricultural and farming.  You should be a customer-oriented and detail-focussed professional, a strong team player and someone who strives to achieve high quality standards and output, even when challenged and working under pressure.
 

If this sounds like you and you would like more details, then please contact me ASAP as interviews are taking place now!

Covid-19 – Please note, all interviews and inductions will be conducted remotely with phased returns to the Regional Service Centre commencing in March 2021 in line with government guidelines. 

Contact Centre

Commercial Insurance Underwriter - BELFAST

Location: Other
Posted: 26/11/2020

Salary: £20,000 - £39,000
Job Type: Permanent

Are you looking for the opportunity to further your career in commercial underwriting? Do you want to work for an award-winning fi...Read more


Are you looking for the opportunity to further your career in commercial underwriting?

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?
 

Our client has a number of exciting opportunities for experienced and enthusiastic Commercial Underwriters to join the team at their Regional Service Centre in Belfast. 

Duties and Responsibilities

As a Commercial Underwriter you will be responsible for building and maintaining productive relationships with a network of agents, delivering first class technical support and assistance on new business, renewals and mid-term adjustments.  You will be working on customer’s commercial insurance policies across a variety of business classes.  Depending on your experience, you may work as one of the more senior members of team, dealing with more complex cases as well as supporting and coaching other Commercial Underwriters.

Salary and Benefits

In addition to job satisfaction and variety, the Commercial Underwriter role offers a competitive salary and office working hours – no evening or weekend working required here!  There is also the opportunity for ongoing career development through progression and gaining recognised insurance qualifications (they will even give you a bonus when you pass them)!  This is alongside a generous benefits packages, including, 25 days holiday, annual company performance-related bonus, contributory pension scheme, and discounts on their insurance products.

Skills and Experience

Due to the nature of the Commercial Underwriter role, significant commercial underwriting experience in two or more of the following business classes is required – commercial package and combined, property and casualty, fleet, and/or agricultural and farming.  You should be a customer-oriented and detail-focussed professional, a strong team player and someone who strives to achieve high quality standards and output, even when challenged and working under pressure.
 

If this sounds like you and you would like more details, then please contact me ASAP as interviews are taking place now!

Covid-19 – Please note, all interviews and inductions will be conducted remotely with phased returns to the Regional Service Centre commencing in March 2021 in line with government guidelines. 

Contact Centre

Commercial Insurance Underwriter - BRISTOL

Location: Central Bristol
Posted: 24/11/2020

Salary: £20,000 - £39,000
Job Type: Permanent

Are you looking for the opportunity to further your career in commercial underwriting? Do you want to work for an award-winning fi...Read more


Are you looking for the opportunity to further your career in commercial underwriting?

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?
 

Our client has a number of exciting opportunities for experienced and enthusiastic Commercial Underwriters to join the team at their Regional Service Centre in Bristol. 

Duties and Responsibilities

As a Commercial Underwriter you will be responsible for building and maintaining productive relationships with a network of agents, delivering first class technical support and assistance on new business, renewals and mid-term adjustments.  You will be working on customer’s commercial insurance policies across a variety of business classes.  Depending on your experience, you may work as one of the more senior members of team, dealing with more complex cases as well as supporting and coaching other Commercial Underwriters.

Salary and Benefits

In addition to job satisfaction and variety, the Commercial Underwriter role offers a competitive salary and office working hours – no evening or weekend working required here!  There is also the opportunity for ongoing career development through progression and gaining recognised insurance qualifications (they will even give you a bonus when you pass them)!  This is alongside a generous benefits packages, including, 25 days holiday, annual company performance-related bonus, contributory pension scheme, and discounts on their insurance products.

Skills and Experience

Due to the nature of the Commercial Underwriter role, significant commercial underwriting experience in two or more of the following business classes is required – commercial package and combined, property and casualty, fleet, and/or agricultural and farming.  You should be a customer-oriented and detail-focussed professional, a strong team player and someone who strives to achieve high quality standards and output, even when challenged and working under pressure.
 

If this sounds like you and you would like more details, then please contact me ASAP as interviews are taking place now!

Covid-19 – Please note, all interviews and inductions will be conducted remotely with phased returns to the Regional Service Centre commencing in March 2021 in line with government guidelines. 

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Day Operator - CCTV

Location: North Bristol
Posted: 23/11/2020

Salary: £20311 - £20748
Job Type: Permanent

Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol are now looking for experienced...Read more


Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol are now looking for experienced CCTV Operators to join their friendly team.

In a newly updated, high spec control room, you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

· Monitoring CCTV activity and images

· Taking incoming telephone calls, liaising with customers, clients, and security companies

· Updating and reporting on clients recorded information

· Handling and management of alarms

· Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary

The day shift - 8am – 8pm working 4 days on, 4 days off.

Salary breakdown =

£9.30 per hour during the probation period (£20,311 pa)

£9.50 per hour for days (£20,748pa)

In return you will receive:

· SIA CCTV qualification (Company Funded)

· Onsite car parking

· £50 birthday bonus

· Access to a wealth of discounts through Perkbox

· Competitive holiday allowance

· Living Wage accredited company

· Nest Pension – 8% total

· Pizza Fridays (last Friday of the month)

· Free cinema ticket every month

· Free coffee from Café Nero every week

· Bonus for catching criminals

· Socials

· Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

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Night Operator - CCTV

Location: North Bristol
Posted: 23/11/2020

Salary: £20311 - £21840
Job Type: Permanent

Recently celebrating their 20 th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operat...Read more


Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room,  you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

  • Monitoring CCTV activity and images
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Updating and reporting on clients recorded information
  • Handling and management of alarms
  • Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8 pm – 8 am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown = 

£9.30 per hour during the probation period (£20,311 pa)

£10 per hour for nights (£21,840 pa)

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance
  • Living Wage accredited company
  • Nest Pension – 8% total
  • Pizza Fridays (last Friday of the month)
  • Free cinema ticket every month
  • Free coffee from Café Nero every week
  • Bonus for catching criminals
  • Socials
  • Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Contact Centre

Customer Service Representative

Location: South Bristol
Posted: 18/11/2020

Salary: £20225
Job Type: Permanent

We have 3 vacancies with our client in Whitchurch who are looking for Customer Service Representatives to join them immediately. Y...Read more


We have 3 vacancies with our client in Whitchurch who are looking for Customer Service Representatives to join them immediately.

You’ll be part of a super friendly team who are service driven and always go that extra mile to ensure every customer is happy.  The team are based in an alarm receiving centre and handle calls round the clock from business across the country. Calls vary from suspected break ins, fire alarms and general security breaches; it’s the job of the Customer Service Representative to respond correctly.

You’ll need to follow strict protocol to handle each case and will assess the level of risk / damage before taking further action.  Each client has an agreed service level and process to follow so you’ll regularly be updating and refreshing your knowledge of these in order to react accordingly.

You’ll need excellent attention to detail, solid experience of working with computers and superb communication skills, both verbal and written.  The role will suit a problem solver, someone who can multitask and work swiftly in an ever-changing and occasionally pressured environment.

Additional duties include working with the facilities management team to cover a variety of tasks for your clients.

This is a fantastic opportunity to join an established and reliable organisation with a strong salary and benefits package.

*Applicants MUST be able to commit to the shift patterns on 4 days on / 4 off / 4 nights on / 4 off on a rotation basis with each day shift working from 7am – 7pm and the night shifts working from 7pm through to 7am*

*Applicants must be confident that they will pass a credit check and DBS disclosure*

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