Contact Centre

Application Experience Advisor

Location: North Bristol
Posted: 24/06/2022

Salary: £27023.55 per annum
Job Type: Permanent

Do you want to work for one of Bristol’s premier customer service employers? Do you love working with customers? Our client, a mar...Read more


Do you want to work for one of Bristol’s premier customer service employers?

Do you love working with customers? 

Our client, a market leader in their field, is looking for Customer Service Advisors to join their friendly and buzzing contact centre team.  You will receive all the training needed and will have the best support going from your manager to deal with a variety of business partners as well as customer queries via several channels – telephone, email, live chat and WhatsApp. 

The Package

As a Customer Service Advisor, you will enjoy:

  • A fantastic basic salary
  • 27 days holiday in addition to bank holidays
  • 15% non-contributory pension
  • Private healthcare and life assurance
  • Full training and ongoing support
  • Career development and progression opportunities
  • Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Customer Service Advisor, you will be:

  • Responding in a friendly, supportive, helpful and timely manner to all business partners and customers
  • Providing accurate, relevant and useful information regarding all aspects of the company scheme and application process
  • Ensuring the complete and effective resolution of immediate queries or concerns at the first point of contact
  • Pro-actively taking ownership of any concerns to deliver the appropriate solution, and making recommendations to improve their performance
  • Maintaining the inhouse database and chasing missing information and effectively liaising with internal and external departments

The Person

Due to the nature of this Customer Service Advisor role, strong customer service experience is required.  This can be within any industry – retail, hospitality, contact centre – it really doesn’t matter as long as you demonstrate excellent communication, problem-solving and decision-making skills, along with bags of empathy. 

Your hours will be Monday to Friday shifts between 8.00 a.m. – 7.00 p.m. and 1 in 4 Saturday 9.00 a.m. to 5.00 p.m. (37 hours). You will also be required to work 3 out of 5 Bank Holidays.

After 3-months of office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home 2-3 days a week (and will be provided with a financial ‘comfort’ package to ensure you have all the equipment you need).      

Do you want to work for one of Bristol’s premier customer service employers?

Do you love working with customers? 

Our client, a market leader in their field, is looking for Customer Service Advisors to join their friendly and buzzing contact centre team.  You will receive all the training needed and will have the best support going from your manager to deal with a variety of business partners as well as customer queries via several channels – telephone, email, live chat and WhatsApp. 

The Package

As a Customer Service Advisor, you will enjoy:

  • A fantastic basic salary
  • 27 days holiday in addition to bank holidays
  • 15% non-contributory pension
  • Private healthcare and life assurance
  • Full training and ongoing support
  • Career development and progression opportunities
  • Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Customer Service Advisor, you will be:

  • Responding in a friendly, supportive, helpful and timely manner to all business partners and customers
  • Providing accurate, relevant and useful information regarding all aspects of the company scheme and application process
  • Ensuring the complete and effective resolution of immediate queries or concerns at the first point of contact
  • Pro-actively taking ownership of any concerns to deliver the appropriate solution, and making recommendations to improve their performance
  • Maintaining the inhouse database and chasing missing information and effectively liaising with internal and external departments

The Person

Due to the nature of this Customer Service Advisor role, strong customer service experience is required.  This can be within any industry – retail, hospitality, contact centre – it really doesn’t matter as long as you demonstrate excellent communication, problem-solving and decision-making skills, along with bags of empathy. 

Your hours will be Monday to Friday shifts between 8.00 a.m. – 7.00 p.m. and 1 in 4 Saturday 9.00 a.m. to 5.00 p.m. (37 hours) and will include Bank Holidays.  

After 3-months of office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home up to 60% of the week (and will be provided with a financial ‘comfort’ package to ensure you have all the equipment you need).     

We have start dates throughout June, so please get in contact now if you would like to know more!

Contact Centre

Insurance Sales Advisor

Location: North Bristol
Posted: 24/06/2022

Salary: £25,000
Job Type: Permanent

Permanent Sale Consultant £25000 – OTE £35000 Hybrid working – once training complete Office hours Onsite car parking, pension sch...Read more


Permanent

Sale Consultant

£25000 – OTE £35000

Hybrid working – once training complete

Office hours

Onsite car parking, pension scheme, career progression

Do you enjoy developing relationships with new and existing customers?

Our client, an up and coming insurance brokers based in Aztec West, is looking for an Insurance Sales Consultant to join their small but buzzing team.  Speaking to new and existing van and motor policy holders, you will enjoy upselling additional products where required.

In return, you will get to work office hours with the flexibility of this being from your home and/or their office, not to mention a great salary and excellent bonus.  The harder you work and more motivated you are to sell, the better the reward –  how does an extra £1000 per month sound?  This, along with a real opportunity to progress and develop your career as the team grows over the next 12 months! 

What you will be doing as an Insurance Sales Consultant

  • Receiving incoming calls from customers looking to set up a car or van insurance policy
  • Contacting new and existing customers upselling additional insurance products
  • Explaining choices and providing recommendations demonstrating excellent product knowledge
  • Developing a pipeline of quality prospects and managing call backs and follow ups
  • Being committed to providing a high quality of experience to the customer

What you need to have to be a successful Insurance Sales Consultant

  • Excellent sales and customer service skills and a professional call manner
  • Confidence in dealing with customers and the ability to multi-task
  • Fantastic organisational skills and attention to details

So, if you’re motivated and enthusiastic, and this Insurance Sales Consultant role sounds right up your street, then we want to hear from you!

Contact Centre

Personal Injury Claims Handler

Location: Central Bristol
Posted: 22/06/2022

Salary: Up to £26,000 per annum depending on experience
Job Type: Permanent

Do you want to work for one of the UK’s leading insurers? Do you want to further your experience in a varied personal injury claim...Read more


Do you want to work for one of the UK’s leading insurers?

Do you want to further your experience in a varied personal injury claims handling role? 

Our client based in the City Centre, has several opportunities for Personal Injury Claims Handlers with previous personal injury or third-party vehicle damage claims experience to join their established team.  You will be responsible for managing a caseload of such insurance claims through to settlement while being committed to providing a high quality of service to customers.

Duties and Responsibilities

  • Setting up new injury and damage claims
  • Liaising with third party insurers, to assess and establish liability
  • Making decisions and processing claims settlements
  • Assessing cover and managing claims in accordance with the policy issued
  • Reassuring and advising customers about the progress and outcome of their claim
  • Recording and reporting of accurate workflow information for each claim

Salary and Benefits

In addition to joining a vibrant and customer-focussed company that will offer you a supportive learning environment with a focus on your personal and career development, you will enjoy;

  • A market leading salary of up to £26,000 depending on your experience and annual pay reviews
  • Annual company performance bonus (up to 10%)
  • The opportunity to gain funded insurance CII qualifications (plus a bonus when you pass them)!
  • 25 days holiday plus bank holidays plus the option to buy more
  • Up to 20% contributory pension (you put in up to 8% of this)
  • £20 contribution to a monthly gym membership
  • Various high street and company discounts
  • Health and Wellbeing plan offering cashback for dentist, opticians, physio etc

Work-life balance is important to them, so you will only be required to work office hours between 8.00 a.m. and 6.00 p.m. (35 hours a week) with no evenings or weekends.  They also have a hybrid working model which means that once you’re up to speed, you will have the flexibility to work from home up to 80% of the time.

Skills and Experience

Due to the nature of this Personal Injury Claims Handler role, you should have previous injury and/or damage claims handling experience, and a good understanding of Motor Liability, Employers Liability or Public Liability.  You will also need to be super methodical and organised and have the ability and confidence to negotiate and challenge where necessary.

If you are interested in this Personal Injury Claims Handler role or would like to hear more details, then we would love to hear from you.

 

 


 

 

 

 

Contact Centre

Customer Sales Advisor

Location: North Bristol
Posted: 20/06/2022

Salary: £19,000 - £21,000 DOE
Job Type: Permanent

Do you want to represent some of the UK’s most prominent vehicle brands? Are you a motivated and driven individual keen to pursue ...Read more


Do you want to represent some of the UK’s most prominent vehicle brands?

 

Are you a motivated and driven individual keen to pursue or further a career in Insurance?

 

Pear Tree Recruitment is delighted to be working with a leading insurance provider. Based in North Bristol, our client is a leading motor manufacturer insurer, boasting exclusive partnerships with 11 of the UK’s most prominent vehicle brands.  These include, Jaguar, Land Rover, Volvo, Suzuki, Kia, Hyundai and many more. 

 

Due to ongoing success, our client is now looking to grow their team of Customer Sales Agents to work in their state-of-the-art contact centre in Aztec West.  The Customer Sales Agent will be responsible for taking incoming calls regarding setting up a free 7-day insurance policy. You will need to have fantastic customer service skills whilst up-selling additional products.

 

In return for this opportunity, our client is offering full training and ongoing support and development to the successful candidates, alongside a competitive annual salary, there is also a great overall benefits package available.  This includes 21 days holiday that will increase to a maximum of 25 days, a contributory pension scheme, life assurance and the opportunity to gain insurance qualifications.  The office in Aztec West is easily accessible by public transport and there is onsite parking available.

 

You will be part of one of the most important teams, on the frontline speaking to customers to deliver an exceptional service. Duties to include:

  • Receiving inbound calls to process renewal invitations, 7-day cover notes and converting quotes to policies
  • Promoting additional products available
  • Email correspondence
  • Taking ownership of all general queries to resolution
  • Cancellations, mid-term adjustments and payment queries

For this role the hours are: Monday – Thursday 8.30 – 19.30, Friday 9.00 – 18.00 and Saturday 9.00 – 17.00 (1 in 3) (with the time off in lieu), the rota is more sided to early shifts rather than late shifts, 37.5 hours per week.

 

If you are interested in this position or would like to hear more details, then please contact me ASAP as the client are keen to interview.

Contact Centre

Team Manager

Location: Central Bristol
Posted: 20/06/2022

Salary: £30,000+ DOE
Job Type: Permanent

Are you passionate about delivering high-quality customer service? Are you looking for a unique opportunity to develop your leader...Read more


Are you passionate about delivering high-quality customer service?

Are you looking for a unique opportunity to develop your leadership skills?

Our client offers exceptional guest experiences for all of their customers, and they’re looking to recruit a Team Manager to lead and motivate their team of Executives! You’ll be based in the Clifton office and working with the rest of the team to ensure that objectives are achieved and values are lived.

Role Overview:

  • Leading, managing, and motivating the team to ensure that goals are achieved and the performance of team members is monitored and improved
  • Working to increase the enquiry conversion rate throughout the team
  • Encouraging the team to provide a personalised and expert service to all clients
  • Planning and organising ongoing training and coaching to ensure high company standards are met
  • Supporting team members by sitting in, call listening, and coaching
  • Ensuring that all team members work towards and meet performance targets
  • Providing regular 121s and performance discussions with team members
  • Managing attendance, overtime, timekeeping, holidays, and sickness through accurate record keeping
  • Proactively managing any performance or disciplinary issues by resolving daily issues and escalating other problems with suggested solutions to management
  • Seeking opportunities for team working and networking to drive strong community spirit
  • Assisting with the recruitment and development of new team members
  • Supporting the implementation of inductions
  • Ensuring that the team are compliant with company policies, processes, and operations
  • Supporting the team with providing outstanding guest experiences
  • Handling reservations and general guest queries and product information requests
  • Liaising with other departments (e.g. operations, reservations, and finance) to ensure issues are resolved effectively
  • Identifying opportunities to improve processes, increase sales and improve overall guest experience
  • Building and maintaining strong relationships across the business and client base

The Person:

  • Experience within a similar team management role is needed
  • Strong customer service and people management skills
  • Key attention to detail
  • Excellent written and verbal communication
  • Experience managing complex sales and care enquiries

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!

Contact Centre

Insurance Consultant

Location: North Bristol
Posted: 17/06/2022

Salary: £22,000 - £25,000
Job Type: Permanent

Permanent Insurance Renewals Consultant £22,000 - £25000 OTE – an extra £8500 Bradley Stoke Onsite car parking, career progression...Read more


Permanent

Insurance Renewals Consultant

£22,000 - £25000 OTE – an extra £8500

Bradley Stoke

Onsite car parking, career progression and training

Do you have excellent customer service and sales skills? Are you confident on the telephone and able to work in a fast- paced environment?

 

We’re looking for an enthusiastic, proactive and motivated team player with a fantastic phone manner to join the team, in Bradley Stoke. 

 

This role will suit someone who likes to work in a fast-paced environment and who is motivated by achieving daily and monthly targets, can effectively handle objections and have a resilient manner.

 

Main Responsibilities

• You’ll be handling calls (inbound and outbound) and building relationships with your clients

• You’ll need to develop and maintain a competent level of technical, product and system knowledge to support the team

• You’ll look to maximise opportunities to cross sell and up-sell existing and other products

• You will work to individual and team targets

• You’ll liaise with clients all year round, including but not limited to, account management, surveys and lead generation

Contact us today to apply for this opportunity!

Contact Centre

Customer Service Advisor

Location: North Bristol
Posted: 17/06/2022

Salary: £19,380
Job Type: Permanent

Customer Service Advisor £19,380 p/a North Bristol – Thornbury Onsite Car parking No experience necessary! The perks: Be rewarded ...Read more


Customer Service Advisor

£19,380 p/a

North Bristol – Thornbury

Onsite Car parking

No experience necessary!

The perks:

  • Be rewarded with a great basic salary
  • Work in a lovely office in North Bristol with onsite parking
  • Monday to Friday shifts between 8.00 a.m. and 6.00 p.m.
  • Have the backing of a close-knit team who really support each other
  • Enjoy ongoing development and potential progression opportunities as the team grows
  • And many more…

Our client is widely regarded as a market leader in their field and their products are of the highest quality. They have certainly been in the right place at the right time during the past 12 months and have grown 50% in that time! They are now looking for friendly Customer Service Advisors to join their team in continuing to deliver an exceptional level of service.

Duties include:

  • Responding to all enquiries in a friendly and professional manner
  • Establishing and building relationships with internal and external customers
  • Working with your team to manage customer expectations
  • Recognising sales leads and escalating when appropriate
  • Supporting the business and the team’s objectives and targets
  • Delivering a professional, approachable, and warm service to customers
  • Following company procedure when dealing with conflict
  • Processing all orders accurately and securely

Interviews are taking place now for an immediate start

Contact Centre

Customer Service Advisor

Location: East Bristol
Posted: 17/06/2022

Salary: £20,500 - £23,000
Job Type: Contract/Temp

Do you excel in treating customers fairly and putting them at the forefront of everything you do? Do you enjoy working with busine...Read more


Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved?

Our client is looking to recruit several new Customer Service Advisor as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking. 

Daily duties and responsibilities:

  • Managing high volumes of incoming telephone and email communication on behalf of 3rd parties, showing initiative in resolving queries with a focus on quality of service and resolution. 
  • Liaising with internal and external departments to gather relevant information to best deal with the customers enquiry.
  • Developing and maintaining a comprehensive knowledge of finance products.
  • Proactively looking for opportunities to improve service delivery and customer satisfaction and making suggestions as appropriate, ensuring line manager is fully informed of any issues which may impact the business.
  • Understanding customer’s multiple business channels and business processes/systems ensuring their requirements are responded to within specified service level.

 

Skills and experience required:

  • Previous experience in a telephone-based position
  • Strong customer service experience
  • Outstanding telephone manner with the ability to influence others
  • Fantastic communication skills – written, verbal, reporting and presenting
  • Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this customer service position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start ASAP! 

Please note, that the successful Customer Service Advisor will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Contact Centre

Customer Service Advisor

Location: East Bristol
Posted: 17/06/2022

Salary: £21,000 - £25,000
Job Type: Permanent

Working as part of an international financial services firm with a Bristol base, you’ll be joining the customer service team with ...Read more


Working as part of an international financial services firm with a Bristol base, you’ll be joining the customer service team with responsibility for the account management of business customers.  As a leading company in their sector, several roles have been created as a result of company growth.  It’s an exciting time to join the business!

Salary:                     £21,000 - £25,000 depending on experience.

Location:                Bristol, BS16 with on-site parking.

Role:                      Business Account Manager / Customer Service, permanent.

Benefits:                Pension scheme, 25 days holiday, study leave, volunteering days,
EV charging points, bike storage, shower and changing facilities …

You’ll be a professional first point of contact for business customers, with super communication skills which will enable you to build relationships with key points of contact.

You’ll be a real team player, working collaboratively with the rest of the department to ensure customer needs are met.

Accountable.  You’ll enjoy taking ownership of tasks and will work through a variety of tasks including quotes, orders and purchases with your customers.

Always working within agreed service levels; you’ll have a keen eye for detail and will enjoy working accurately and to high standards.

Proactively manage the renewals process across a portfolio of business customer accounts, ensuring you provide a complete account management service, finding solutions and seeking opportunities to increase business levels.

Essential Criteria

  • Previous experience within a Customer Service environment, ideally working with business customers
  • Excellent communication skills: written, verbal, report writing and presenting 
  • Excellent time management, planning, organisational skills 
  • Self-motivated with the ability to take ownership
     

This is a lovely opportunity to take our customer service skills to the next level and be rewarded accordingly with a great salary and benefits package.  If you’ve got most of the experience we’re looking for – please get in touch asap!

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