Contact Centre

Operations Manager

Location: Central Bristol
Posted: 28/10/2021

Salary: £60,000 - £65,000
Job Type: Permanent

Are you an enthusiastic Operations Manager looking for a new challenge? Do you want to work for an award-winning financial service...Read more


Are you an enthusiastic Operations Manager looking for a new challenge?

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?

 

Our client, based in the City Centre, is looking for an enthusiastic and experienced Operational Manager to lead their commercial underwriting teams. You will be responsible for leading, planning, prioritising, and monitoring the team’s performance and supporting future business growth. There is also a key focus on building positive relationships with your network.

In return, there is a market leading salary and very attractive benefits package on offer, including up to 25% annual bonus and company car!

Your duties will include:

  • Effectively communicating the national underwriting strategy to the team and ensuring execution is analysed and monitored to meet targets
  • Leading and facilitating the implementation of people management practices, including talent and succession planning, development, and effective resourcing
  • Planning, prioritising, monitoring, and overseeing the delivery and development of services to provide quality customer service
  • Promoting, leading, and managing continuous improvement to deliver efficiency and customer service benefits
  • Maintaining close working relationships with the Sales & Agency network
  • Developing, maintaining, and evaluating key metrics to support the Agency network and to understand opportunities for New Business Development
  • Recommending, monitoring, and applying underwriting authorities, standards, and processes to ensure compliance with regulatory requirements and fair outcomes for customers
  • Managing technical referrals within agreed quality and timeliness service level agreements
  • Monitoring, managing, and reporting on key account performance measures, planning, recommending, and implementing agreed premium, pricing, cover, risk acceptance, and other changes to achieve KPIs
  • Delivering short term or one-off projects and activities as required

 

Due to the nature of this Operations Manager role, you will need to have a proven record of successfully delivering goals and objectives, and experience of working within the general insurance sector. You will be familiar with leading teams within fast-paced, high-volume and regulatory financial services environments, where delivery on performance is of high importance. This should be alongside an agile, innovative, and committed approach to influencing change and driving continuous improvement of performance, quality and efficiency. CII or ACII qualifications are desirable although not essential. 

Please note that for this role you will be required to travel to York bi-weekly, however, you will be provided with a company car for this purpose.

If you are interested in this position or would like to hear more details, then please contact me ASAP. 

Contact Centre

Helpdesk Consultant

Location: Central Bristol
Posted: 26/10/2021

Salary: £19,500
Job Type: Permanent

Are you excited to grow your career? Do you love providing great customer service? We are proud to be partnering with Hargreaves L...Read more


Are you excited to grow your career?

Do you love providing great customer service?

We are proud to be partnering with Hargreaves Lansdown: a FTSE 100 company and the UK’s market leader in their field. They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down. Hargreaves Lansdown are now looking for great people who are looking to invest in their future to join them as Customer Service Advisors working in their beautiful office in the heart of Bristol City Centre.

The Job

As a Customer Service Advisor working in a fast-paced and busy environment, you will be passionate about providing the best customer service and making a difference in a primarily telephone-based role. You will be responsible for assisting existing customers with a wide range of enquiries – taking complex information and communicating it in a simple way.

No experience? No problem! You will be provided with extensive training and ongoing support to ensure you have the knowledge to answer client queries with confidence.

The Perks

There are plenty!

  • A great starting salary and annual bonus
  • Monday to Friday shifts between 8.00 a.m. to 6.00 p.m. and only 1 in 3 Saturday mornings
  • 25 days holiday and the option to buy up to 5 days more a year
  • An excellent pension scheme
  • Loads of discounts – gyms, bars and restaurant
  • Travel to work schemes – season ticket loans and cycle to work
  • Annual events, activities and social/sports groups
  • Flexible working and part-time opportunities
  • A tailored career development plan to support your career goals
  • And many more…

The Person

You could be a graduate looking for your first career opportunity. You could be working in hospitality or retail and fancy a change. It really doesn’t matter as long as you are keen to learn and have bags of enthusiasm – oh, and you should be super friendly!

We have loads of great opportunities available to start in September. So, if this Customer Service Advisor opportunity excites you, then we want to hear from you!

Contact Centre

Operations Team Leader

Location: East Bristol
Posted: 26/10/2021

Salary: £28,000 - £30,000
Job Type: Permanent

Are you an experienced Team Leader with a passion for customer service? Do you have previous people management experience? Our cli...Read more


Are you an experienced Team Leader with a passion for customer service?

Do you have previous people management experience?

Our client is looking to recruit an experienced Operations Team Leader to drive the performance of a friendly team. Leading from the front, the successful Team Leader will coach and motivate their team to achieve outstanding customer service, and meet team and business KPIs.

In return for this Operations Team Leader position, our client is offering a competitive salary and excellent benefits, all while working in a state-of-the-art office with onsite parking.

Duties and responsibilities:

  • You’ll be responsible for the daily resourcing and workflow of a team
  • Regularly reviewing individual and team performance targets, outputs, and behaviours
  • Completing monthly performance reviews with all team members and implementing performance improvement plans
  • Ensuring all HR policies and procedures are followed
  • Providing a consistent high level of quality service to internal and external customers
  • Collaborating with other operational teams to proactively look for ways to improve customer satisfaction
  • Ensuring training and succession plans are in place to develop, engage, and retain competent team members
  • Providing operational and subject matter guidance for all team processes
  • Providing daily, weekly, and monthly reporting for all required team metrics

 

Skills and experience required:

  • Previous team leader experience
  • Experience of managing performance
  • Excellent written and verbal communication skills
  • People management experience including feedback, coaching, and performance management
  • Strong IT skills and problem solving capabilities
  • Excellent time management and organisational skills

 

If you are keen to hear more or apply for this Team Leader position, then please get in contact ASAP!

Contact Centre

Night Operator - CCTV

Location: North Bristol
Posted: 26/10/2021

Salary: £20,311 - £21,840
Job Type: Permanent

Recently celebrating their 20 th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operat...Read more


Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room,  you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

  • Monitoring CCTV activity and images
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Updating and reporting on clients recorded information
  • Handling and management of alarms
  • Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8 pm – 8 am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown = 

£9.30 per hour during the probation period (£20,311 pa)

£10 per hour for nights (£21,840 pa)

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance
  • Living Wage accredited company
  • Nest Pension – 8% total
  • Pizza Fridays (last Friday of the month)
  • Free cinema ticket every month
  • Free coffee from Café Nero every week
  • Bonus for catching criminals
  • Socials
  • Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Contact Centre

Customer Service Advisor

Location: East Bristol
Posted: 22/10/2021

Salary: £20,500 - £23,000
Job Type: Contract/Temp

Do you excel in treating customers fairly and putting them at the forefront of everything you do? Do you enjoy working with busine...Read more


Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved?

Our client is looking to recruit several new Customer Service Advisor as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking. 

Daily duties and responsibilities:

  • Managing high volumes of incoming telephone and email communication on behalf of 3rd parties, showing initiative in resolving queries with a focus on quality of service and resolution. 
  • Liaising with internal and external departments to gather relevant information to best deal with the customers enquiry.
  • Developing and maintaining a comprehensive knowledge of finance products.
  • Proactively looking for opportunities to improve service delivery and customer satisfaction and making suggestions as appropriate, ensuring line manager is fully informed of any issues which may impact the business.
  • Understanding customer’s multiple business channels and business processes/systems ensuring their requirements are responded to within specified service level.

 

Skills and experience required:

  • Previous experience in a telephone-based position
  • Strong customer service experience
  • Outstanding telephone manner with the ability to influence others
  • Fantastic communication skills – written, verbal, reporting and presenting
  • Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this customer service position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start ASAP! 

Please note, that the successful Customer Service Advisor will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Contact Centre

Customer Service Coordinator - Temp to Perm

Location: Central Bristol
Posted: 21/10/2021

Salary: £10.01 - £12.42
Job Type: Contract/Temp

Does working with people give you real job satisfaction? Do you want to work in a fast-paced environment where you will play an in...Read more


Does working with people give you real job satisfaction?

Do you want to work in a fast-paced environment where you will play an integral part of a team?

Would you like the flexibility to work in the office or from home to suit you?

My client is a leading provider of agency staff within the healthcare industry.  Their services include care and support at home for the elderly, dementia sufferers and those with challenging behaviours, as well as patients requiring complex, palliative and end of life care.  This is a fast-paced industry that relies on exceptional healthcare workers (healthcare assistants, registered nurses etc) and the role of Customer Service Coordinator is integral in identifying and recruiting them.

Working as part of their successful central services contact centre team, your role of Customer Service Coordinator will see you speaking to applicants through inbound and outbound calls and guiding them through the recruitment process.  No recruitment experience?  No problem – you’ll receive office-based training to get you up to speed and you’ll then be able to choose whether you work in the office, from home, or both.  

This temporary to permanent Customer Service Coordinator role is offering a great hourly pay rate that will vary depending on the hours you work.  These are Monday to Friday shifts between 8.00 a.m. and 8.00 p.m. (week 1 8.00 a.m. – 4.00 p.m., week 2 10.00 a.m. – 6.00 p.m., and week 3 12.00 p.m. – 8.00 p.m.) and 1 in 3 Saturdays 8.00 a.m. and 4.00 p.m. – 37.5 hours a week.   

As a Customer Service Coordinator you will be undertaking a variety of tasks, including;

  • Screening applicants over the telephone, discussing their experience and associated qualifications/licenses, availability for shifts, pay and location requirements etc
  • Booking successful applicants in for an interview at one of their regional branches
  • Supporting onboarding through checking Right to Work documentation and processing DBS/reference checks
  • Liaising with and providing updates to applicants and regional branches
  • Ensuring applicants receive a high quality service throughout the recruitment process

While recruitment experience isn’t necessary for this Customer Service Coordinator role , you will need to have great communication skills and previous customer service experience.  This could be within contact centre, retail, hospitality – or maybe you’re working in or have worked in care/healthcare and fancy moving into an office environment.  We want to hear from you!

Contact Centre

Legal Expenses Claims Handler

Location: Central Bristol
Posted: 15/10/2021

Job Type: Permanent

Do you have insurance or financial services experience? Do you have a passion for going the extra mile for your customers? My clie...Read more


Do you have insurance or financial services experience?

Do you have a passion for going the extra mile for your customers?

My client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years.  They are currently looking for several Claims Handlers to join their vibrant claims team at their office in Bristol City Centre.  As a Claims Handler, you will manage a diverse range of claims, from commercial and personal contract disputes through to employment, medical negligence or motor claims.

In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity for ongoing development and progression.  Oh, and you’ll also get to work Monday to Friday 9.00 a.m. – 5.00 p.m. – no evenings or weekends here!

Daily duties and responsibilities of the Claims Handler to include;

  • Dealing with legal expenses claims on behalf of multiple insurers and brokers
  • Implementing the claims strategy and managing a claims workload
  • Assessing policies in detail to establish the level of cover in place
  • Reviewing complex claims
  • Making decisions and settling claims fairly and reasonably for customers and the business
  • Delegating claims to a panel of inhouse and external solicitors
  • Managing the customer experience and providing updates throughout the claim lifecycle
  • Answering a high volume of calls and making calls to assist with ongoing case management
  • Supporting workflow for the team
  • Working to ensure internal and external service levels are met

Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced insurance or financial services environment is required.  This is alongside a calm and patient yet resilient manner, which is required when dealing with challenging and emotional claims.

Due to ongoing restrictions the position will be training and working from home with a phased return to the office when appropriate and the likelihood of flexible working between both thereafter. 

If you think this varied role sounds like your cup of tea, then we would love to hear from you.  Interviews taking place now to start 20th September!

 

Contact Centre

Customer Service Administrator

Location: North Bristol
Posted: 14/10/2021

Job Type: Contract/Temp

Customer Service Advisor - Temporary £9.90 per hour North Bristol – Thornbury Urgently needed due to increased business levels and...Read more


Customer Service Advisor - Temporary

£9.90 per hour

North Bristol – Thornbury

 

Urgently needed due to increased business levels and lots more customers!!

Our client is widely regarded as a market leader in their field and their products are of the highest quality. They are now looking for friendly Customer Service Advisors to join their team in continuing to deliver an exceptional level of service.

The Job:

You will be passionate about providing an outstanding level of customer service by identifying customer needs and offering the best customer experience for each enquiry. You’ll be handling orders and queries through a range of channels including telephone, email, and web chat.

Duties include:

  • Responding to all enquiries in a friendly and professional manner
  • Establishing and building relationships with internal and external customers
  • Working with your team to manage customer expectations
  • Recognising sales leads and escalating when appropriate
  • Supporting the business and the team’s objectives and targets
  • Delivering a professional, approachable, and warm service to customers
  • Following company procedure when dealing with conflict
  • Processing all orders accurately and securely

 

The Perks

  • Be rewarded with a great hourly rate
  • Work in a lovely office in North Bristol with onsite parking
  • Monday to Friday shifts between 8.00 a.m. and 6.00 p.m.
  • Have the backing of a close-knit team who really support each other

 

The Person

Due to the nature of this role, previous customer service experience is essential; this doesn’t have to be from an office environment, it can be from hospitality or retail environment looking to make the change to an office-based role! If you are passionate about customer service, are confident speaking on the telephone, professional, and friendly then please get in touch!

Interviews are taking place now for an immediate start

Page 1 of 18 records