Operations MI & Transfer Analyst

Location: Central Bristol
Posted: 26/10/2021

Salary: £27,000 - £35,000
Job Type: Permanent

Are you someone who strives for excellence? Do you have strong analysis and problem solving skills? We are proud to be partnering ...Read more

Are you someone who strives for excellence?


Do you have strong analysis and problem solving skills?


We are proud to be partnering a FTSE 100 company and the UK’s market leader in their field.  They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down. They are now looking for an Analyst to deliver data and Management Information across departments. As an Analyst, you will work with your friendly team to deliver reports and liaise with key stakeholders to assist the wider business.


In return, you will enjoy working in a beautiful office in the heart of Bristol City Centre and will receive a competitive salary and excellent benefits. This includes an annual bonus, generous holiday entitlement and pension scheme, plus a host of flexible lifestyle benefits. There is also the very real opportunity for career development and ongoing progression.   


The role:

  • Working alongside the Project Manager to deliver Insight and MI solutions for Transfers
  • Supporting the Operations MI and Reporting Senior Manager to ensure all data requests are serviced and that the data within them is accurate
  • Using SQL to extract and manipulate data from the in-house systems
  • Ensuring that all activity is properly documented to allow peer review and reproducibility
  • Working with key internal and external stakeholders to ensure the process meets the agreed business timeframes
  • Interpreting any anomalies in data from accuracy checks and taking appropriate action to prevent issues from occurring in the future
  • Supporting wider activity in the team as required
  • Dashboard and report designing for wider business functions


The person:

  • Educated to Degree level
  • Experience in a similar role
  • Strong organisation, Excel, and numeracy skills
  • You should be proactive, resourceful, and keen to develop your skills


Please note that you would be starting the role remotely but will eventually need to be in the office for a minimum of two days a week.

You could be looking to develop your current skills in a new role, or you could be looking for your next challenge. You could even be looking to get your foot in the door of a company that will encourage and support your career growth. If this sounds like you, don’t hesitate to get in touch! We are accepting applications now!


Collections Advisor

Location: East Bristol
Posted: 22/10/2021

Salary: £20,000 - £23,500
Job Type: Permanent

Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers’ needs first? Do you excel...Read more

Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers’ needs first?

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Our client is looking to recruit a new Collections Advisor team to join their existing department. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Collections Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 8.00 p.m., all while working in a state-of-the-art office with onsite parking.

As a Collections Advisor, you can expect to will deal with a high volume of inbound and outbound calls, working with a mixture of vulnerable customers and SME businesses.

Daily duties and responsibilities:

  • Handling 60-80 calls a day, both inbound and outbound
  • Chasing and collecting payments via telephone, letter and email
  • Dealing with and solving queries on invoices with both internal departments and external customers
  • Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of all available options
  • Monitoring and placing of all standing order and direct debit mandates
  • Ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
  • Maintaining credit control records ensuring contact records are accurate and up to date at all times
  • Working to KPIs to ensure that all agreed objectives are met, predominantly around call and cash collection targets

Skills and experience required:

  • Previous experience in a Credit Control, Collections, Debt Recovery focused role
  • Strong customer service experience
  • Outstanding telephone manner with the ability to influence others
  • Fantastic communication skills – written, verbal, reporting and presenting
  • Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this Collections Advisor position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start soon!

Please note, that the successful Collections Advisor team will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

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