Contact Centre

Part Time Customer Service Advisor

Location: Other
Posted: 14/10/2019

Salary: £9.00 per hour
Job Type: Contract/Temp

Are you looking for part time work? Do you enjoy speaking to customers? Our client, based in Chippenham, is a major provider of ho...Read more


Are you looking for part time work? Do you enjoy speaking to customers?

Our client, based in Chippenham, is a major provider of housing care and support services to low-income customers across the region. We are recruiting for a Part Time Customer Service Advisor to join their small and friendly team who are dedicated to gathering customer feedback on the service they have received.

Monday, Wednesday and Friday, working 6 hour shifts between 11.00 a.m. - 6.45 p.m., 18 hours per week.

Free onsite car parking and great hourly pay rate!

Daily duties of the Part Time Customer Service Advisor role to include:

  • Making calls to existing customers to gather feedback on the service they have received
  • Completing surveys and asking a variety of questions
  • Ensuring answers are accurately recorded and uploaded onto Excel
  • Forwarding queries to the relevant department and liaising via phone and email
  • Logging all activity on the database

This Part Time Customer Service Advisor role will be temporary for 12 weeks with the opportunity to move onto a permanent contract thereafter.

While no previous experience is required for this Part Time Customer Service Advisor role, you will be expected to make calls so will need to be motivated and enthusiastic. You should also be reliable and possess a great work ethic.

If this Part Time Customer Service Advisor role sounds interesting please apply or contact us today!

Contact Centre

Customer Service Advisor

Location: Central Bristol
Posted: 14/10/2019

Job Type: Permanent

Do you want to work for the UK’s biggest travel insurance provider? Are you looking for a customer service role offering plenty of...Read more


Do you want to work for the UK’s biggest travel insurance provider?
 
Are you looking for a customer service role offering plenty of variety?
 
If so, our client that boasts an office in a prime City Centre location is looking for several Customer Service Co-Ordinator to join their back-office travel team due to ongoing growth.  Dealing with the management of travel insurance claims, the Customer Service Co-Ordinator role offers an excellent opportunity for someone to work in a varied customer service role where no two claims are the same.  Full training and ongoing support will be offered to the successful candidate.  A competitive annual salary, shift allowance, excellent holiday entitlement and company pension scheme is also on offer. 
 
Daily duties to include:
 
  • Assessing the severity of the claim and urgency of assistance required to decide on the best course of action
  • Arranging medical services for customers and reviewing reports (hospitalisation, treatments, appointments etc)
  • Booking services for family members (flights, accommodation, transport etc)
  • Organising the logistics of getting customers home (commercial flights, air ambulances etc)
  • Managing services on deceased cases (repatriations, burials, cremations etc)
  • Completing a daily list of actions required to progress open claims and updating customers and family members accordingly
  • Ensuring costs of services are accurately estimated and guarantees of payment are issued
  • Co-ordinating services with internal teams and gaining an excellent working knowledge of external suppliers throughout the world
  • Dealing with all emergency and non-emergency claims in a calm, organised and empathetic manner
  • Capturing all information on the internal database and completing all associated claims administration
 
Due to the nature of this role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills.  While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.  Existing employees that have come from retail, hospitality and teaching backgrounds have all excelled in this role.    
 
As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays.  
 
If you are interested in this position or would like to hear more details then please contact me ASAP.
Contact Centre

Sales Coordinator

Posted: 14/10/2019

Salary: 20000 - 24500
Job Type: Permanent

Are you a ‘juggle many balls’ whilst ‘spinning different plates’ type of person? Always eager to ensure the job is done to the hig...Read more


Are you a ‘juggle many balls’ whilst ‘spinning different plates’ type of person? Always eager to ensure the job is done to the highest standard whilst loving the variety and fast pace?

Supporting the NAM’s (that’s National Account Managers) you will be assisting promptly and efficiently with day to day duties from the administration, to product research, to a little bit of up-selling!

If you are you looking to –

  • Work office hours Monday – Friday, 9am – 5pm
  • Have free onsite car parking
  • Competitive salary/holiday pay
  • No working bank holidays
  • Attend annual social events with free food and drink
  • Progress your career into National Account Management

Then this could be the move for you!

To name just a few of the excellent benefits as above, my client, is looking for a desk-based Coordinator to join their fun and friendly team, as soon as possible.

Insurance Consultant - New Business

Posted: 14/10/2019

Salary: 25000 + OTE
Job Type: Permanent

Are you excited to find new customers? Do you want to help them meet their commercial insurance needs? Our client, a market-leadin...Read more


Are you excited to find new customers?

Do you want to help them meet their commercial insurance needs?

Our client, a market-leading provider of specialist insurance policies to the education sector, is looking for an Insurance Sales Consultant to join their energetic and positive new business team. The Insurance Sales Consultant will be responsible for finding new business, helping professional clients to meet their needs when discussing options and appropriate cover.

The successful Insurance Sales Consultant will enjoy working office hours at our client’s office in North Bristol and will be rewarded with a competitive annual salary and bonus OTE of £4000-5000 and excellent opportunities for ongoing progression.

Daily duties and responsibilities of the Insurance Sales Consultant to include;

  • Finding new clients within the education sector and selling them specialist insurance policies
  • Proactively contacting prospects in assigned areas and regions of the country
  • Speaking to decision-makers to obtain data around their potential needs and renewal dates
  • Managing callbacks through ongoing lead and database management
  • Using a consultative approach to understand needs and discuss options and appropriate cover
  • Preparing quotes and negotiating with underwriters
  • Explaining how cover works mostly by phone and sometimes in person and converting the sale
  • Identifying opportunities to up-sell and cross-sell products and services
  • Developing and maintaining an expert level of product knowledge
  • Dealing with enquiries in response to marketing promotions
  • Occasionally attending conferences as an exhibitor to promote products and services
  • Working to individual and team quality and performance targets

Due to the nature of this Insurance Sales Consultant position, we are looking for a highly motivated and sales-minded professional with some previous insurance or similar experience.

Our client is looking to move quickly, so if you are interested then please apply today to discuss further!

ARC Operator

Posted: 14/10/2019

Salary: 20000 - 21000
Job Type: Permanent

Have you worked within a role that requires excellent customer service skills? Are you looking to further your passion for custome...Read more


Have you worked within a role that requires excellent customer service skills? Are you looking to further your passion for customer service by moving up the career ladder in to a customer service focused role?

If you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you!

Working in a secure NSI accredited environment within an Alarm Receiving Centre (ARC) in south Bristol, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.

Offering a competitive starting salary of £20225 with opportunities for this to increase.

Your main duties will include:

  • Receiving incoming telephone calls, liaising with customers, clients and Security Companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk Desk support to all clients and store staff
  • Updating and reporting on clients recorded information

The below is desirable but not essential

  • Worked within a contact centre environment or in a role where you are required to use the telephone
  • Excellent administration skills
  • Have a sound understanding of IT – inclusive of the Microsoft package
  • Or you may have worked within a security focused role before and have a valid CCTV SIA licence

Full training will be provided, together with on-going relevant support

The ideal candidate will be willing to attend a three-day course to obtain the SIA CCTV qualification (Company Funded) or will already have a valid CCTV SIA licence.

The shift pattern is a rotating 4 shifts on 4 shifts off:

7am – 7pm (for 2 weeks) and 7pm – 7am for 2 weeks)

All offers of employment are subject to the receipt of satisfactory references from previous employment history, police (CRB check) and a credit check.

Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area.

Contact Centre

Claims Handler

Location: Central Bristol
Posted: 14/10/2019

Salary: 18500
Job Type: Permanent

Have you worked within an office environment before and now want to progress into the world of Claims as a Claims Handler? Joining...Read more


Have you worked within an office environment before and now want to progress into the world of Claims as a Claims Handler?

Joining a global insurance group, doing business in over 100 countries across five continents, as a successful Claims Handler, you will be results orientated, a good negotiator and be willing to want to excel in your career.

As a Claims Handler you will be responsible for assessing, negotiating and settling insurance claims and providing a high quality of service to customers.

Hours: Monday – Friday 8:30am – 5:30pm

Salary: £18500

Other daily duties to include:

  • Managing travel insurance claims in accordance with the specific policy issued and instructions received from Underwriters
  • Liaising with customers and third parties to source required information and evidence in support of claim to ensure their timely settlement
  • Advising customers through inbound and outbound calls, about the progress and outcome of their claim
  • Negotiating claims settlements in a cost-effective manner, which is fair and reasonable to customers
  • Identifying and forwarding potentially fraudulent and false claims to the relevant department
  • Liaising with internal and external departments throughout the claims process, communicating accurately and effectively
  • Logging all correspondence, recording and updating relevant information on the claims system
  • Meeting standards of customers service excellence, as well as quality and productivity requirements
  • Dealing with all enquiries in a professional and efficient manner in line with required service levels and standards
  • Adhering to external regulations and guidelines and internal policies and procedures

Due to the nature of the Claims Negotiator role, good numerical and communication skills are crucial. Previous contact centre or office related experience is also required.

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is looking to interview soon

Contact Centre

Customer Service Administrator

Location: Central Bristol
Posted: 14/10/2019

Salary: 19000 - 21000
Job Type: Permanent

Do you want to work for the UK’s biggest travel insurance provider? Are you passionate about delivering excellent customer service...Read more


Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about delivering excellent customer service?

If so, our client that boasts an office in a prime City Centre location is looking for an experienced Customer Service Administrator to join their medical travel claims team.

Dealing with the first notification of medical travel insurance claims or the co-ordination of these claims, the Customer Service Administrator role offers an excellent opportunity for someone to further develop their customer service skills.

Daily duties of the Customer Service Administrator will include:

  • Acting as the first point of contact for customers abroad and requiring medical assistance
  • Registering new cases on the internal system and capturing all relevant information
  • Applying a triage system based on the severity of the claim and urgency of assistance required
  • Informing customers of the correct procedures in an empathetic manner
  • Arranging medical services for customers and reviewing reports
  • Booking services for family members and organising the logistics of getting customers home
  • Ensuring claims are co-ordinated and progress efficiently
  • Dealing with all claims in a calm and empathetic manner
  • Capturing all information on the internal database
  • Meeting standards of customer service excellence

Due to the nature of the Customer Service Administrator role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills. While previous customer service experience is required, this does not necessarily need to have been gained in a contact centre environment.

As this is a 365-day operation, the successful candidate will need to be flexible to work Monday to Sunday shifts between the hours of 7.30 a.m. and 10.00 p.m. including Bank Holidays.

If you are interested in this position or would like to hear more details, then please contact us ASAP.

Business Services

2nd Line IT Support Technician

Location: Central Bristol
Posted: 14/10/2019

Salary: 25000 - 28000
Job Type: Permanent

Do you have strong IT support experience? Would you like to play an integral role in the smooth running of a large operation? Our ...Read more


Do you have strong IT support experience?

Would you like to play an integral role in the smooth running of a large operation?

Our client, a global financial services company based in the City Centre, is looking for an experienced 2nd Line IT Support Technician to join their IT department.

This 2nd Line IT Support Technician will be responsible for supporting and maintaining the company’s IT systems, resolving any IT-related technical faults and queries, and for providing efficient IT support to all business users. This is in addition to supporting and maintaining the Microsoft Server desktop and laptop operating systems plus general maintenance of all IT-related hardware and software.

In return for the 4+ years’ experience required for this 2nd Line IT Support Technician position, there is a competitive annual salary on offer, plus the opportunity to gain exposure to a broad range of IT-related projects and activities to support ongoing development.

Duties of the 2nd Line IT Support Technician to include;

  • Providing efficient IT support to the business either face to face or remotely with defined SLAs, via the ticketing systems in place
  • Establishing and maintaining excellent working relationships with the business and offshore colleagues
  • Completing Microsoft Server desktop and laptop hardware builds and deployments
  • Managing Windows and VMware Server administration, including application and website management e.g.: - WDS, WSUS and anti-virus
  • Administering the Active Directory, including user configuration, group policy changes and GPO administration
  • Installing, upgrading and supporting software installations, including both in-house and off the shelf applications
  • Overseeing mobile phone administration
  • Supporting the implementation of Office 365 across the business, and resolving associated queries from email set-ups to system diagnostics
  • Troubleshooting, diagnosing and resolving faults and issues on the Microsoft Server and all desktop, laptop and mobile phone devices
  • Maintaining inventory and documentation for hardware and software assets, including licenses, network topology and diagrams, and installed applications
  • Quoting and managing Purchase Orders for IT hardware and software
  • Maximising and promoting system utilisation for all users by providing relevant training where necessary
  • Creating, implementing and managing certain IT-related processes and procedures
  • Undertaking small to medium-sized IT projects as instructed by the IT manager

This 2nd Line IT Support Technician position is busy, demanding and integral to the smooth running of the business. Therefore, the experience of managing several requests, incidents and projects simultaneously, alongside excellent communication skills is required.

If this 2nd Line IT Support Technician position sounds interesting, please get in contact or apply today.

Contact Centre

Technical Underwriter

Location: Central Bristol
Posted: 14/10/2019

Salary: 40000 - 45000
Job Type: Permanent

Are you a Technical Underwriter looking for your next technical underwriting opportunity? Do you have experience in the actuarial ...Read more


Are you a Technical Underwriter looking for your next technical underwriting opportunity?

Do you have experience in the actuarial calculus and pricing of general insurance products?

Our client, a global financial services provider based in the City Centre, is looking for an experienced Technical Underwriter to join their Technical Underwriting team.  The Technical Underwriter will be responsible for analysing and calculating premiums for new business and existing scheme renewals.  This is as well as supporting the development of new and existing products to ensure correct pricing and positioning to meet customer, market and commercial objectives. 

Daily duties of the Technical Underwriter to include;

  • Completing pricing for new business quotations and renewals and pricing recommendations for existing scheme pricing to ensure profitability
  • Establishing the most effective risk acceptance criteria and working with the business to implement and control
  • Working in partnership with the Management team and Commercial, Finance and Operational departments to respond to commercial tender activity
  • Supporting the development of new and existing products, ensuring pricing is positioned to meet customer, market and commercial objectives
  • Monitoring, coordinating and reporting from Salesforce opportunities and quotations performed in the Underwriting team
  • Having in place the business intelligence, models, information and processes to monitor, track and evaluate trends that may impact product pricing and financial performance
  • Producing profitability analysis, pricing and underwriting budget, and forecasting models
  • Designing and producing pricing and underwriting, and profitability business intelligence reports in Qlik
  • Ensuring reports provide the internal and external insight to support any necessary price, product, channel and operational changes
  • Reporting on the complete journey from leads, conversion and policy sales for all channels including Web, Aggregator and Call Centre (B2C, B2B2C & B2B).
  • Creating KPIs and dashboard with detailed commentary to the business
  • Providing business explanation and actions required to achieve the budgeted and forecasted results

Due to the nature of this Technical Underwriter position, experience in the actuarial calculus and pricing of general insurance products is required.  This is alongside the proven ability to produce insurance business intelligence reports detailing budget, forecast and profitability analysis.  Strong analytical skills in SAS and the use of Qlik is preferred.

If this Technical Underwriter position sounds of interest, please get in contact or apply today.

Business Services

Team Secretary (Birmingham)

Posted: 14/10/2019

Salary: 20000
Job Type: Permanent

Team Secretary. City Centre. Excellent Salary & Benefits package. Lovely role with a great team. We’re looking for an experienced ...Read more


Team Secretary.

City Centre.

Excellent Salary & Benefits package.

Lovely role with a great team.
We’re looking for an experienced Secretary to join a professional company in the City Centre.

You’ll be efficient, reliable and a great team player – with a couple of years’ experience of providing secretarial support to a team.  You’ll be actively looking for the next opportunity as we’re looking to move quickly on this one.  Applicants must be strong audio typists.

Recognised as a ‘best place to work’ within their sector, the team in the Birmingham office are looking forward to welcoming a new starter.  You’ll receive a strong salary of £21-24,000 per annum plus some great benefits including private medical insurance, life assurance and an employer contribution pension, amongst others. 

Daily duties will be varied and interesting, reflecting the changing workload of the business.  Key responsibilities are:-

  • Document production and formatting of reports, letters and other documents in accordance with standard formats, meeting any agreed deadlines
  • Working to agreed time frames to complete both audio and copy typing
  • Providing administrative support to the Birmingham office, to include photocopying, filing, scanning
  • Paying close attention to detail in managing and filing correspondence and other documents to shared drives
  • Diary management for a small team
  • Processing expense claims and travel arrangements
  • Planning, monitoring and control of own workload.  Able to multitask when required and re-prioritise tasks as needed
  • Working within the support team, assisting others when their workload becomes heavy to ensure the department runs efficiently at all times

If you’re comfortable with all of these duties, then we’re sure you’ll have the skills and experience required but please check below…

  • Experience of providing administrative / secretarial support within a professional services environment ie. Legal / Financial Services / Surveyors / Architects or similar
  • Strong experience and confidence in handling digital dictation
  • Accurate audio and copy typing skills with speed above 50 wpm
  • Excellent working knowledge of Microsoft applications with some level of experience in editing and formatting Excel documents
  • Super communication skills – you’re used to working in a team and liaising with both internal members of staff and clients
  • A professional and can-do attitude – you’re self-motivated, flexible and can prioritise, to ensure you meet deadlines

We’re keen to talk to the right candidates as soon as we can, so please get in touch ! 

Business Services

Administrator

Location: North Bristol
Posted: 14/10/2019

Salary: 17500 - 18500
Job Type: Permanent

Do you want to work for an industry leading and award-winning CCTV Operating and Alarm Receiving Centre in North Bristol, as an Ad...Read more


Do you want to work for an industry leading and award-winning CCTV Operating and Alarm Receiving Centre in North Bristol, as an Administrator?

Working in a secure NSI accredited environment, the successful administrator be required to help with all administration duties as required for the Operators - who are monitoring various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.

Salary = £17500 - £18500 dependant on experience

Hours of work = Monday to Friday between the hours of 8am – 6pm and 2 in 4 Weekends (8am – 5pm)

You will be organised, efficient and have a good eye for detail, you will have worked within an administrative/customer service focused role before and be looking to take that next step in your administrative career.

Daily duties to include:

  • Logging new and updating existing files
  • Raising and processing invoices for customers and other parties
  • Completing high volumes of data entry and other administration tasks
  • Using internal and external systems to log and update all reports
  • Dealing with some telephone enquiries from customers and providing accurate updates
  • Ensuring standards of customer service excellence are met
  • Adhering to external regulations and guidelines and internal policies and procedures
     

If successful you will attend a course to obtain the SIA CCTV qualification (company funded).

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.

If this role is of interest, please contact me today as interviews are taking place soon!

Contact Centre

CCTV Night Operator

Location: North Bristol
Posted: 14/10/2019

Salary: £21,184
Job Type: Permanent

Do you want to work for an industry-leading and award-winning CCTV Operating and Alarm Receiving Centre in North Bristol? Working ...Read more


Do you want to work for an industry-leading and award-winning CCTV Operating and Alarm Receiving Centre in North Bristol?

Working in a secure NSI accredited environment, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV for a well-established market leader!

The night shift= 8pm – 8am working 4 days on, 4 days off.

Salary =£21,184 (further pay increase after training and with experience)

This role is telephone-based and the ideal candidate will have the ability to solve problematic situations, have good listening skills and patience, offering customers assurance and clarity. The main duties are:

  • Monitoring CCTV activity and images to determine what level of action needs to be taken
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk desk support
  • Updating and reporting on clients recorded information

You will have the ability to multi-task and watch several CCTV screens simultaneously, whilst being able to use your judgement to determine the seriousness of the situation, – full in-depth training will be provided for at least the first 3 weeks.

No industry experience required although you must have worked over the telephonein your previous role (contact centre/ retail/ receptionist/ administrator/ hospitality/ alarm receiving centre/ helpdesk)

Some of the other benefits to include:

Some of the excellent benefits in return to include:

  • Onsite car parking
  • Company funded SIA CCTV qualification
  • £50 birthday bonus
  • Pizza Friday – company orders pizza on the last Friday of the month
  • 1x free cinema ticket per month
  • 1x free coffee per week
  • Access to a wealth of discounts through Perkbox

If successful you will attend a course to obtain the SIA CCTV qualification (Company Funded).

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years of employment history and vetting checks.

If this role is of interest, please contact me to discuss further

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