Job Search

Our client is looking to welcome talented Customer Support Advisors to their team during an exciting period of growth!

You will be a key member of the team, providing excellent support and technical assistance to customers as first point of contact.

Daily responsibilities:

• Assisting customers via telephone, email, webchat, WhatsApp, and SMS
• Documenting issues raised by customers and conducting more thorough troubleshooting as necessary
• Providing regular updates on the progress of customer queries
• Following up on outstanding queries
• Setting up and installing relevant software for customers
• Diagnosing and resolving a range of hardware-related issues
• Providing Windows desktop support as necessary
• Ensuring queries and issues are resolved within specified timeframes

Skills and experience required:

• Previous customer service experience
• Strong verbal and written communication skills
• Proven ability to work towards team and individual targets

If this sounds like the role for you, get in touch or apply today! Our client is looking to interview mid-December for a 16th January start!

Are you an experienced Administrator looking for a new and challenging role?

Our client, a leading provider of support services for local councils, is looking for an experienced Administrator to join their Children’s Social Care team.

Through telephony and administrative tasks, you will play an integral role in supporting multiple teams with various needs and priorities, ensuring the service runs smoothly and efficiently.

You will be based 3 days a week at their site in Portishead and 2 days at their site in Weston-super-Mare (with some flexibility for home working up to 2 days a week once fully trained).

Daily duties and responsibilities of this Administrator role will include;

• Processing and dealing with complex and challenging subject matters
• Liaising with service users, external parties, and internal colleagues
• Handling and resolving queries
• Organising, attending, and supporting meetings through minute taking
• Data input and record management
• Supporting various general administrate tasks
• Using Microsoft Office and various internal and external systems

Due to the nature of this Administrator role, you will need to demonstrate excellent communication skills, as well as resilience, discretion, and a positive attitude. You should also be confident using computers and ideally have some experience of minute-taking, although if you are willing to learn, this can be trained.

If you are interested in this opportunity, please get in touch or apply today as our client is looking for someone to start ASAP.

Our client is looking for a Transport Administrator to join their team based in the heart of Bristol. This role is key in ensuring the successful maintenance of company vehicles – strong attention to detail is essential!

Our client has a high volume of vehicles on the road at any one time including vans, cars, and pickup trucks, so the successful candidate will need to have previous experience of transport administration to ensure all processes are completed efficiently.

Daily duties will include:

• Handling all aspects of vehicle maintenance including insurance, MOT, services, tax etc
• Managing repairs and routine maintenance processes
• Maintaining and completing accurate records
• Supporting with the hiring of vehicles as needed
• Liaising with stakeholders and owning the processing of purchasing new vehicles
• Managing all fines, associated costs, and additional charges including Dartford tunnel, TFL, or parking tickets
• Conducting thorough inspections of vehicles during handover and allocation

Due to the nature of this role, previous experience in a similar role is essential. The successful candidate will also have excellent IT skills to support the improvement of internal processes, and strong communication skills to liaise with all relevant personnel.

The company offer a strong salary package plus study support and contributory pension scheme and free parking. Please do get in contact with us today for an initial discussion about this opportunity.

Are you passionate about delivering high-quality customer service?

Our client offers exceptional guest experiences for all of their customers, and they’re looking to develop their team of Administrators to help them! You’ll be based in the Clifton office (hybrid working is available) and working with the rest of the team to provide excellent customer service to their guests in line with company standards and procedures.

This role requires you to be fluent in both German and English – the chance to utilise your language skills! You will be working office hours on a rotational shift pattern covering Monday – Sunday.

The Role:

• Handling group bookings and ensuring positive guest experiences
• Responding to guest enquiries and requests in a timely manner
• Ensuring all guest requirements are met throughout their stay
• Providing outstanding guest experiences and service
• Liaising with internal and external personnel to resolve guest queries
• Monitoring inbound emails and resolving any issues at first point of contact
• Completing all related administrative duties
• Maintaining up to date internal records regarding guest and product information

In return, you will receive a competitive salary and a fantastic benefits package with perks including:

• An annual bonus of up to 10%
• Quarterly bonus
• 22 days holiday (with the option to purchase up to 5 more)
• Contributory pension scheme
• Health cash back plan
• Money-off scheme for retail outlets

The Person:

Due to the requirements of this role, you will need to be a fluent German and English speaker. Previous experience in customer service necessary, and excellent attention to detail is needed. You will also need excellent written and verbal communication skills.

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!

Are you passionate about delivering high-quality customer service?

Do you want a role within an established company to develop your skills?

Our client specialises in providing exceptional guest experiences for all of their customers, and they are now looking to develop their Agents to join their friendly Reservations Department! You’ll be based in the Clifton office and working with the rest of the team to provide excellent customer service to their guests.

If you are multilingual, this would be preferred, however it is not essential, you just need to be keen to deliver excellent service!

The role:

• Handling inbound calls and assisting with general queries
• Monitoring inbound emails and responding in a timely manner
• Working closely with customers to provide suitable solutions to their requests
• Maintaining accurate knowledge regarding products, policies, and procedures
• Managing reservations and processing any changes as requested
• Maintaining accurate records of all communications

In return, you will receive a competitive salary and a fantastic benefits package with perks including:

• An annual bonus of up to 10%
• 2 free stays in company properties per year
• Quarterly bonus
• 22 days holiday (with the option to purchase up to 5 more)
• Contributory pension scheme
• Health cash back plan
• Money-off scheme for retail outlets

The person:

Previous customer service experience in an office environment, preferably contact centre or reservations is desirable. You will also need excellent written and verbal communication skills to liaise with guests and internal personnel.

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!

The team at Pear Tree Recruitment have supported Jessie May for over 6 years with various fundraising initiatives. We are now proud to be recruiting a Family Engagement Officer to join their amazing team here in Bristol.

Jessie May provides a hospice at home service across the South West to over 300 children with life-limiting conditions. The team are now looking to support further families through the expansion of their service provision, and to continue making an unbelievable difference.

Following an exciting restructure to facilitate their expansion and to ensure that their families remain at the heart of everything they do, Jessie May has created this brand-new role. They are looking for someone to be the first point of contact to new families and to support them during their onboarding journey. This is as well as improving communication with existing families and capturing valuable feedback to allow for additional support to meet their ongoing needs. There will even be an opportunity to plan and organise a calendar of activities and events, including the annual Christmas party, to give the families memorable experiences and to ensure their continued engagement.

This role requires someone who enjoys working directly with people, ideally community-based i.e. support worker, public health nursing, teaching staff etc. The successful applicant will need to be friendly and approachable, as well as highly organised with a ‘can-do’ attitude. Please note, occasional travel will be required to meet with new and existing families in their homes, so access to a car is required.

If this amazing charity sounds like one you would love to be part of, please get in touch or apply. Interviews will be taking place before Christmas, to start in the New Year.

Do you have previous end-to-end estate administration experience?

Our client is a well-respected provider of probate and estate administration services, and we are pleased to be recruiting for experienced Personal Estate Managers to join their team!

You will be managing approximately 50-60 estates at any one time, ensuring the estate administration process is as smooth and easy as possible for clients going through a bereavement.

This role will be hybrid if living in and around Bristol and remote otherwise, with some occasional travel to the Bristol office as required.

Key responsibilities include:

• Taking ownership and responsibility for a caseload of personal estates of varying complexity, effectively managing and progressing these through to completion
• Carrying out full reviews and completing technical work
• Completing initial calls to clients and business partners, handling inbound calls, and providing regular updates
• Working to the highest standard of customer service excellence and identifying ways to improve customer service delivery
• Demonstrating empathy and understanding to clients and their families, and putting them first, all the time
• Providing appropriate levels of contact, support and advice to clients and business partners
• Coaching and mentoring junior team members including checking and signing off work
• Supporting the training of new and junior colleagues
• Identifying ways to improve customer service delivery

Skills and experience required:

• At least 18 months end-to-end estate administration experience
• Ideally some experience of taxable estates
• Ability to achieve set targets for client satisfaction and case progression
• Strong IT literacy and communication skills
• Ability to work collaboratively and lead by example

If you have experience in a similar role and are looking for a new challenge, apply today!

Do you have previous end-to-end estate administration experience?

Our client is a well-respected provider of probate and estate administration services, and we are pleased to be recruiting for experienced Personal Estate Managers to join their team!

You will be managing approximately 45-60 estates at any one time depending on complexity and referring partner, ensuring the estate administration process is as smooth and easy as possible for clients going through a bereavement.  You will also lead by example and support the learning and development of junior colleagues.

This role will be hybrid if living in and around Bristol and remote otherwise, with some occasional travel to the Bristol office as required.

Key responsibilities include:

• Taking ownership and responsibility for a caseload of personal estates of varying complexity, effectively managing and progressing these through to completion
• Carrying out full reviews, completing technical work, and taking ownership of complaints and sensitive estates as required
• Working to the highest standard of customer service excellence and identifying ways to improve customer service delivery
• Providing appropriate levels of contact, support and advice to clients and business partners
• Coaching and mentoring junior team members including checking and signing off work
• Carrying out 121 and group training sessions, both in-person and online
• Identifying ways to improve customer service delivery and taking ownership for effective implementation
• Managing relationships within and between departments
• Assisting with projects

Skills and experience required:

• At least 2.5 years end-to-end estate administration experience
• Demonstrable experience of complex and taxable estates
• Ability to achieve set targets for client satisfaction and case progression
• Strong IT literacy and communication skills
• Ability to work collaboratively and lead by example

If you have experience in a similar role and are looking for a new challenge, apply today!

• Bath – hybrid working available
• Previous experience in financial services environment required

We’re proud to be partnering with an innovative Bath-based company who provide the technology required for people to access the financial markets. Our client is looking for a Customer Service Executive to join their friendly team; if you’re keen to learn, interested in modern data technology, and have previous experience gained within financial services, this could be the role for you!

In return, you will receive a competitive salary and fantastic benefits package, with perks such as:

• 27 days holiday + Bank Holidays + a day off on your birthday
• 6% employer contribution
• Private health cover, online GP, and life assurance
• Enhanced parental leave
• Health and wellbeing initiatives
• Discounts such as gym and retail
• And more!

General duties and responsibilities include:

• Acting as first point of contact for clients and assisting with their queries
• Helping new clients get to grips with the technology
• Supporting existing clients with an exceptional ongoing service
• Generating MI and reporting analytics such as recurring issues and monitoring trends
• Working with internal teams to resolve client queries within expected timeframes
• Triaging and responding to queries using a ticketing system

Key skills and experience required:

• Experience gained within the financial services sector
• Proven experience within a similar role
• Strong communication skills and a passion for delivering excellent customer service
• Excellent IT skills and a willingness to learn more about the fintech industry

If this sounds like the next challenge for you, please apply today! Interviews are taking place next week!

Our client is an award-winning international law firm, and they are looking to welcome a Resource Management Senior Executive to their busy team during an exciting period of growth. The successful candidate will be responsible for supporting file allocation, capacity and utilisation reporting, and helping to provide operational excellence.

In return, you will receive a competitive salary along with a fantastic benefits package with perks including discretionary bonuses, life insurance, private medical insurance, enhanced family leave, and access to a range of firm discounts (just to name a few)!

Key duties and responsibilities:

• Serving as the primary point of contact for important stakeholders, overseeing task assignments, and monitoring resource capacity
• Ensuring the accuracy of individual activity forecasts through continuous tracking of activity data
• Collaborating with management to offer assistance in generating reports for the relevant practice areas
• Collaborating with key stakeholders to enhance workforce optimisation, including managing new hires, departures, and secondments
• Identifying and addressing the professional growth needs of individuals
• Achieving business objectives by optimising task distribution to enhance profitability while also considering personal development plans and the wellbeing of team members
• Demonstrating a strong understanding of the appropriate practice areas and taking proactive measures to address the business' supply and demand challenges

Required skills and experience:

• Previous experience within a similar role is essential
• Must have resource management and people management background within a legal / insurance / finance setting
• Outstanding stakeholder engagement skills
• Team player with the ability to develop personal networks
• Proactive with a positive and adaptable approach

If this sounds like the next exciting challenge for you, please apply today! Our client is looking to interview for this role very soon.