Business Services

General Manager - Estates

Location: Central Bristol
Posted: 09/04/2021

Salary: £53,168 - £62,001
Job Type: Permanent

Do you have a proven track record in the operational management of large Estates? Do you possess knowledge and experience in the t...Read more


Do you have a proven track record in the operational management of large Estates?

Do you possess knowledge and experience in the technical field of Hard FM? 

Our client, a large and well-respected public-sector provider based in Bristol, is looking for a General Manager with credible experience and knowledge in managing the Hard FM function of a large Estate – ideally within a healthcare setting.  The primary objective will be the planning and managing the delivery of all Hard FM maintenance and grounds maintenance.   

As General Manager, the successful applicant will lead and drive a proactive approach to Hard FM, ensuring there are robust processes, mechanisms and tools in place to deliver services on time and to the highest standards.

In return, there is a competitive salary and excellent benefits package including a leading employer pension contribution of over 20% per annum!

The role of General Manager is incredibly varied, and the key duties and responsibilities will include:

  • Leading and managing all planned preventive maintenance, repairs and minor works
  • Managing associated budgets and staff (including an in-house workforce of 80+ trade staff) across multiple sites
  • Managing the service ensuring best use of available resources
  • Planning and ensuring effective and efficient service delivery
  • Maintaining Estate statutory, regulatory and HTM compliance
  • Deputising for the Associate Director of Estates 

Due to the nature of this General Manager role, the successful candidate should have a proven track record in the operational management of large Estates.  This is alongside knowledge in technical field of Hard FM and experience of stakeholder management at a senior level.  Chartered membership of a recognised body would be preferred i.e. IHEEM, IMECHE, RICS, RIBA, CIOB etc. 

If you are interested in this General Manager position, then please apply or get in contact today.

 

Sales

Business Development Executive

Location: South Bristol
Posted: 08/04/2021

Salary: 0
Job Type: Permanent

Are you excited about offering a consultative sales experience? Do you have experience within the sales industry and looking to bo...Read more


Are you excited about offering a consultative sales experience? Do you have experience within the sales industry and looking to boost your career to the next level?

My client, based in South Bristol, is looking for a Business Development Executive who has a proven background in sales to join their growing team.

You will be excited by finding new customers, helping them meet their needs by offering a consultative approach when discussing options and appropriate solutions for each individual customer as efficiently as possible. Selling into a variety of companies you will be working with professional individuals, understanding their needs, preparing quotations, explaining how the product works, and closing the sale.

Your day-to-day duties will include:

  • Making on average 70 outbound calls per day.
  • Talking to prospective customers daily and following up emails and previous conversations
  • Accurately entering customer information into the in-house database
  • Preparing and sending company and product information to prospective customers
  • Updating customer records accordingly
  • Following up calls with company information

 

In return you will receive:

  • £23,000 - £25,000 DOE + competitive bonus
  • Competitive overall package
  • Free onsite car parking
  • Office hours Monday – Friday 9.00 a.m.-5.30 p.m. (4.00 p.m. finish on a Friday)
  • Due to the location of the position, you must be able to drive and have access to a car as the office is not accessible via public transport.
  • Opportunity to develop position into a field based position.

You will be a tenacious individual who enjoys new business sales, chasing and converting leads.

Please apply today to discuss further!

 

 

Contact Centre

Claims Handler - Legal Expenses

Location: Central Bristol
Posted: 08/04/2021

Salary: £20,000 - £22,000
Job Type: Permanent

Do you have insurance or financial services experience? Do you have a passion for going the extra mile for your customers? My clie...Read more


Do you have insurance or financial services experience?

Do you have a passion for going the extra mile for your customers?

My client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years.  They are currently looking for several Claims Handlers to join their vibrant claims team at their office in Bristol City Centre.  As a Claims Handler, you will manage a diverse range of claims, from commercial and personal contract disputes through to employment, medical negligence or motor claims.

In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity for ongoing development and progression.  Oh, and you’ll also get to work Monday to Friday 9.00 a.m. – 5.00 p.m. – no evenings or weekends here!

Daily duties and responsibilities of the Claims Handler to include;

  • Dealing with legal expenses claims on behalf of multiple insurers and brokers
  • Implementing the claims strategy and managing a claims workload
  • Assessing policies in detail to establish the level of cover in place
  • Reviewing complex claims
  • Making decisions and settling claims fairly and reasonably for customers and the business
  • Delegating claims to a panel of inhouse and external solicitors
  • Managing the customer experience and providing updates throughout the claim lifecycle
  • Answering a high volume of calls and making calls to assist with ongoing case management
  • Supporting workflow for the team
  • Working to ensure internal and external service levels are met

Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced insurance or financial services environment is required.  This is alongside a calm and patient yet resilient manner, which is required when dealing with challenging and emotional claims.

Due to ongoing restrictions the position will be training and work from home with a phased return to the office when appropriate and the likelihood of flexible working between both thereafter. 

If you think this varied role sounds like your cup of tea, then we would love to hear from you.  Interviews taking place now to start in late May/early June!

 

Contact Centre

Commercial Insurance Underwriter

Location: Central Bristol
Posted: 08/04/2021

Salary: £24,000 - £35,000
Job Type: Permanent

Are you looking for the opportunity to further your career in commercial underwriting? Do you want to work for an award-winning fi...Read more


Are you looking for the opportunity to further your career in commercial underwriting?

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?

Our client has a number of exciting opportunities for experienced and enthusiastic Commercial Underwriters to join the team at their Regional Service Centre in Bristol. 

Duties and Responsibilities

As a Commercial Underwriter you will be responsible for building and maintaining productive relationships with a network of agents, delivering first class technical support and assistance on new business, renewals and mid-term adjustments.  You will be working on customer’s commercial insurance policies across a variety of business classes.  Depending on your experience, you may work as one of the more senior members of team, dealing with more complex cases as well as supporting and coaching other Commercial Underwriters.

Salary and Benefits

In addition to job satisfaction and variety, the Commercial Underwriter role offers a competitive salary and office working hours – no evening or weekend working required here!  There is also the opportunity for ongoing career development through progression and gaining recognised insurance qualifications (they will even give you a bonus when you pass them)!  This is alongside an attractive benefits packages, including, 25 days holiday, annual company performance-related bonus, contributory pension scheme, and discounts on their insurance products.

Skills and Experience

Due to the nature of the Commercial Underwriter role, significant commercial underwriting experience in two or more of the following business classes is required – commercial package and combined, property and casualty, fleet, and/or agricultural and farming.  You should be a customer-oriented and detail-focused professional, a strong team player and someone who strives to achieve high-quality standards and output, even when challenged and working under pressure.
If this sounds like you and you would like more details, then please contact me ASAP as interviews are taking place now!

Covid-19 – Please note, all interviews and inductions will be conducted remotely with phased returns to the Regional Service Centre in line with government guidelines. 

Finance

Collections Advisor

Location: East Bristol
Posted: 08/04/2021

Salary: £20,000 - £23,500
Job Type: Permanent

Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers’ needs first? Do you excel...Read more


Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers’ needs first?

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Our client is looking to recruit a new Collections Advisor team to join their existing department. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Collections Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 8.00 p.m., all while working in a state-of-the-art office with onsite parking.

As a Collections Advisor, you can expect to will deal with a high volume of inbound and outbound calls, working with a mixture of vulnerable customers and SME businesses.

Daily duties and responsibilities:

  • Handling 60-80 calls a day, both inbound and outbound
  • Chasing and collecting payments via telephone, letter and email
  • Dealing with and solving queries on invoices with both internal departments and external customers
  • Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of all available options
  • Monitoring and placing of all standing order and direct debit mandates
  • Ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
  • Maintaining credit control records ensuring contact records are accurate and up to date at all times
  • Working to KPIs to ensure that all agreed objectives are met, predominantly around call and cash collection targets

Skills and experience required:

  • Previous experience in a Credit Control, Collections, Debt Recovery focused role
  • Strong customer service experience
  • Outstanding telephone manner with the ability to influence others
  • Fantastic communication skills – written, verbal, reporting and presenting
  • Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this Collections Advisor position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start in January!

Please note, that the successful Collections Advisor team will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Contact Centre

Credit Control Team Leader

Location: North Bristol
Posted: 08/04/2021

Salary: £28,000
Job Type: Permanent

Are you an experienced Team Leader with a passion for customer service? Do you have previous experience within Credit Control at A...Read more


Are you an experienced Team Leader with a passion for customer service?

Do you have previous experience within Credit Control at Advisor, Senior Advisor or indeed Team Leader level?

Our client is looking to recruit an experienced Team Leader to drive the performance of a Credit Control/Collections team.  Leading from the front, the successful Team Leader coach and motivate their team in tailoring payment solutions for both vulnerable customers and SME businesses.

In return for this Credit Control Team Leader position, our client is offering a competitive salary, excellent benefits, and weekday shifts, all while working in a state-of-the-art office with onsite parking.

Daily duties and responsibilities:

  • Leading a team to achieve all individual, team and business KPIs – managing day to day resourcing and workflow management
  • Ensuring a consistent high level of quality service standards are provided to internal and external customers
  • Providing feedback and coaching to ensure individual competency and team performance – reviewing performance targets, outputs and behaviours
  • Completing monthly performance reviews and implementing performance development plans as needed
  • Ensuring all HR policies and procedures are consistently adhered to – completing supporting documentation and utilising formal processes
  • Training and succession planning to develop, engage and retain competent team members
  • Providing operational and subject matter guidance for all team processes
  • Collaborating with other operational teams to reduce handoffs and costs and improve customer satisfaction
  • Identifying, proposing and implementing business improvements, and supporting strategic change initiatives through to completion
  • Reporting on team metrics daily, weekly and monthly

Skills and experience required:

  • Previous Team Leader experience is essential
  • Credit Control experience at Advisor or Senior Advisor level would be preferred
  • Relevant Financial Services experience in the areas of Lending, Collections or Debt Recovery will also be considered
  • Outstanding people and communication skills  

If you are keen to hear more or apply for this Team Leader position, then please get in contact ASAP. 

Please note, that this Team Leader role will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Contact Centre

Customer Service Advisor

Location: East Bristol
Posted: 08/04/2021

Salary: £20,500
Job Type: Contract/Temp

Do you excel in treating customers fairly and putting them at the forefront of everything you do? Do you enjoy working with busine...Read more


Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved?

Our client is looking to recruit several new Customer Service Advisor as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking. 

Daily duties and responsibilities:

  • Managing high volumes of incoming telephone and email communication on behalf of 3rd parties, showing initiative in resolving queries with a focus on quality of service and resolution. 
  • Liaising with internal and external departments to gather relevant information to best deal with the customers enquiry.
  • Developing and maintaining a comprehensive knowledge of finance products.
  • Proactively looking for opportunities to improve service delivery and customer satisfaction and making suggestions as appropriate, ensuring line manager is fully informed of any issues which may impact the business.
  • Understanding customer’s multiple business channels and business processes/systems ensuring their requirements are responded to within specified service level.

 

Skills and experience required:

  • Previous experience in a telephone-based position
  • Strong customer service experience
  • Outstanding telephone manner with the ability to influence others
  • Fantastic communication skills – written, verbal, reporting and presenting
  • Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this customer service position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start ASAP! 

Please note, that the successful Customer Service Advisor will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Business Services

Customer Administrator

Posted: 06/04/2021

Job Type: Permanent

Do you enjoy resolving issues in a customer-focused way? Are you looking for an administration role that enhances your customer se...Read more


Do you enjoy resolving issues in a customer-focused way?

Are you looking for an administration role that enhances your customer service skills?

Our client based in North Bristol is looking to recruit a Customer Service administrator as their existing team expands. The position is initially for a 3-6month fixed term contract.  The Customer Service administrator position is perfect for someone that is passionate about completing tasks to a high standard with excellent attention to detail. Whilst also maintaining the high level of customer service that is the major focus for the company. A strong background in Customer Service and excel (V-look ups and pivot tables) is an essential part of the position.

The successful customer service administrator will receive an excellent annual salary, Monday – Friday office hours (35 hours a week), parking, and a highly competitive overall package. Although due to the current situation there will also be a homeworking solution available returning to a blended office and homeworking solution as the lockdown eases. Due to this, it is necessary that you can commute to the Bristol office on a daily basis if needed.

The Customer Service Administrator’s daily duties for this role include:

  • Maintain sound relationships with other departments and external parties
  • Process stock levels and update excel spreadsheets
  • Ensure invoices are audited and paid to our suppliers within our agreed timescales
  • Regularly audit and monitor our suppliers to ensure they are meeting our contractual needs
  • Daily monitor product in stock and manage each product until sold, understanding all the key triggers of stock management.
  • Ensure all activities are in line with agreed policy and comply with governance
  • Carry out all additional work as requested
  • Supporting other departments

The successful candidate will have a strong customer service background and will be able to show high attention to detail in order to complete and amend services accurately. Experience in using Microsoft Office products and other software is also desirable.

If you have interested in this role please get in contact ASAP.

 

Contact Centre

Customer Account Manager

Location: North Bristol
Posted: 06/04/2021

Salary: 33900
Job Type: Permanent

Our client based in North Bristol is looking to recruit a Senior Customer Service Representative to join their friendly and busy t...Read more


Our client based in North Bristol is looking to recruit a Senior Customer Service Representative to join their friendly and busy team on a 9- 12-month fixed term contract. Passionate about delivering a one-call resolution to their customers, their primary focus is to put the customer at the forefront of everything they do. The role will require you to successfully manage complex and unplanned events and provide outstanding case management. This is while being rewarded with a market-leading salary and benefits package.

The hours for this 9–12-month fixed term contract Senior Customer Service Representative are 35 hours a week Monday – Friday 8.00 a.m. – 4.00 p.m. or 9.00 a.m. – 5.00 p.m. or 10.00 a.m. – 6.00 p.m.

Daily responsibilities of the Senior Customer Service Representative will include:

  • Managing customers through their journey and ensuring that excellent customer service is given at all times
  • Liaising with internal departments and third parties on a daily basis to help the customers through their journey
  • Dealing with escalated situations and complaints in a pro-active and professional manner whilst providing a “one-stop shop solution” for customers
  • Liaising heavily with customers on a daily basis to update them on the progress of their application and making decisions with customers with cost-effective solutions
  • Negotiating with suppliers and third parties to overcome situations and enhance customer applications
  • Successfully manage multiple cases at any one time
  • Compiling correspondence to customers via email and letter to confirm actions and/or changes that have been agreed
  • Assisting customers with the online support system and guiding them through steps they might not understand
  • Acting as the primary point of contact for the customer from initial application to delivery of their product
  • Maintaining and updating the in-house database of all the customer's details
    Working to and exceeding departmental SLAs and KPIs

This is an exceptional opportunity for an experienced Senior Customer Service Representative who is looking to join a company that is a brand leader and employer of choice in their industry. Due to the nature of this position, it is essential that the successful candidate has previous customer resolution experience and experience of case management.

If you are interested in this role or would like more details, then please get in contact ASAP to discuss. Please note that in light of the current Covid-19 lockdown, the interview and onboarding process will be virtual. The position will be based remotely, however as the lockdown eases the position will move to an office and homeworking blended solution. Due to this, it is essential that you can commute to Bristol for work on a daily basis.

 

Contact Centre

Compliance Officer

Location: East Bristol
Posted: 06/04/2021

Job Type: Permanent

Are you experienced in Compliance and/or Audit? Do you have strong knowledge of the FCA Handbook? Our client, a leading vehicle le...Read more


Are you experienced in Compliance and/or Audit?

Do you have strong knowledge of the FCA Handbook?

Our client, a leading vehicle leasing provider, is looking for an experienced Compliance Officer to monitor the business (and its products and services) to ensure they comply with FCA regulations.  Working as part of the Compliance Team, the Compliance Officer will be tasked with performing internal and external compliance monitoring; introducing a robust business continuity programme; ensuring that consumer documentation is compliant with law and regulation; and that anti-bribery policies are implemented.

In return, our client is offering a competitive salary and excellent benefits, all while working in a state-of-the-art office with onsite parking.

What you will be doing

  • Providing regulatory support to the business through effective monitoring and analysis of operational functions against FCA and CCA/CCD rules and regulations
  • Supporting the business through future regulatory change, lending assistance and guidance where required
  • Working with peers and colleagues throughout the business to recommend actions to drive continual improvements
  • Monitoring, reviewing, and following up the implementation of compliance recommendations
  • Managing, developing, and continuously reviewing the compliance risk universe
  • Producing monthly quality reports following monitoring activity for senior management
  • Contributing to the creation and maintenance of the annual compliance monitoring plan
  • Providing compliance training to the first line of defence 
  • Assisting with the coordination and submission of FCA Gabriel reporting

What you need to have

As part of our client’s continued program of improvement, they are looking for someone with previous Compliance and/or Audit experience working within a regulated environment, with a solid and thorough understanding of the FCA Handbook.  Considering the nature of the role they would consider a compliance qualification favorably and/or will support someone looking to further their knowledge through professional study. 

If you are interested in learning more about this Compliance Officer role, then please apply or get in contact for further details. 

Business Services

Team Secretary

Location: Central Bristol
Posted: 06/04/2021

Salary: £20,000 - £25,000
Job Type: Permanent

We’re looking for an experienced Secretary to join a professional company in the City Centre. You’ll be efficient, reliable and a ...Read more


We’re looking for an experienced Secretary to join a professional company in the City Centre.

You’ll be efficient, reliable and a great team player – ideally with a couple of years’ experience of providing secretarial support to a team.

Recognised as a ‘best place to work’ within their sector, the team in the Bristol office are looking forward to welcoming a new starter.  You’ll receive a strong salary of £20-25,000 per annum plus some great benefits including private medical insurance, life assurance and an employer contribution pension, amongst others. 

Daily duties will be varied and interesting, reflecting the changing workload of the business.  Key responsibilities are: -

  • Working to agreed time frames to produce accurate reports, letters, word documents etc This will include both audio and copy typing
  • Providing administrative support to the Bristol office, to include photocopying, filing, scanning
  • Paying close attention to detail in managing and filing correspondence and other documents to shared drives
  • Diary management for a small team
  • Processing expense claims and travel arrangements
  • Planning, monitoring and control of own workload.  Able to multitask when required and re-prioritise tasks as needed
  • Working within the support team, assisting others when their workload becomes heavy to ensure the department runs efficiently at all times.

If you’re comfortable with all of these duties, then we’re sure you’ll have the skills and experience required but please check below…

  • Experience of providing administrative / secretarial support within a professional services environment ie. Legal / Financial Services / Surveyors / Architects or similar
  • Accurate audio and copy typing skills with speed above 45 wpm
  • Excellent working knowledge of Microsoft applications with some level of experience in editing and formatting Excel documents
  • Super communication skills – you’re used to working in a team and liaising with both internal members of staff and clients
  • A professional and can-do attitude – you’re self-motivated, flexible and can prioritise, to ensure you meet deadlines

Due to the current situation, this role will be based remotely with a planned return to the office.

Finance

Finance Assistant

Location: Other
Posted: 06/04/2021

Salary: £25,000
Job Type: Permanent

Would you like to play an important role in a small finance team? Do you want a role that can grow and evolve with you? Our client...Read more


Would you like to play an important role in a small finance team?

Do you want a role that can grow and evolve with you?

Our client is looking for an experienced Finance Assistant to join their small, busy and down-to-earth finance team. This is a team where everyone rolls up their sleeves to get the job done, and where pursuing improvements is welcomed and new ideas are considered. You can take on additional responsibilities and really develop your skills and experience, all while being rewarded with an excellent salary.

Working alongside another Finance Assistant, your daily duties and responsibilities will include;

· Reviewing, maintaining and managing the purchase and sales ledgers

· Building and maintaining strong relationships through ongoing credit control

· Assisting with weekly payroll

· Processing month-end payment runs

· Using Sage 200 Accounts and Sage 50 Payroll

In addition, the Finance Assistant will have the opportunity to support the Finance Manager and Head of Finance with additional tasks to further their experience i.e. pre-payments, payment bonds, management accounts, annual ledgers and accounting reports.

In order to get the ground running, at least 2 years’ experience in a similar role, particularly in ledger management and credit control is required. While an AAT qualification or ongoing study would be great, it is by no means the be-all-and-end-all. What is more important is team fit – they would love someone confident and with bags of enthusiasm to join them.

If this Finance Assistant role ticks the boxes, then please get in contact or apply – we would love to speak to you!

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