Job Search

Are you excited to grow your career?

Do you love providing great customer service?

We are proud to be partnering with a FTSE 100 company and the UK’s market leader in their field.  They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down.  They are now looking for great people who are looking to invest in their future to join them as Customer Service Advisors working in their beautiful office in the heart of Bristol City Centre. 

The Job

As a Customer Service Advisor working in a fast-paced and busy environment, you will be passionate about providing the best customer service and making a difference in a primarily telephone-based role.  You will be responsible for assisting existing customers with a wide range of enquiries – taking complex information and communicating it in a simple way.

No experience?  No problem!  You will be provided with extensive training and ongoing support to ensure you have the knowledge to answer client queries with confidence.

The Perks

There are plenty! 

• A great starting salary and annual bonus
• Monday to Friday shifts between 8.00 a.m. to 6.00 p.m. and only 1 in 3 Saturday mornings
• 25 days holiday and the option to buy up to 5 days more a year
• An excellent pension scheme
• Loads of discounts – gyms, bars and restaurant
• Travel to work schemes – season ticket loans and cycle to work
• Annual events, activities and social/sports groups
• Flexible working and part-time opportunities
• A tailored career development plan to support your career goals
• And many more…

The Person

You could be graduate looking for your first career opportunity.  You could be working in hospitality or retail and fancy a change.  It really doesn’t matter as long as you are keen to learn and have bags of enthusiasm – oh, and you should be super friendly!

We have loads of great opportunities available to start in early July.  So, if this Customer Service Advisor opportunity excites you, then we want to hear from you! 

Would you like to play an important role in a small finance team?

Do you want a role that can grow and evolve with you?

Our client is looking for an experienced Finance Assistant to join their small, busy and down-to-earth finance team. This is a team where everyone rolls up their sleeves to get the job done, and where pursuing improvements is welcomed and new ideas are considered. You can take on additional responsibilities and really develop your skills and experience, all while being rewarded with an excellent salary.

Working alongside another Finance Assistant, your daily duties and responsibilities will include;

· Reviewing, maintaining and managing the purchase and sales ledgers

· Building and maintaining strong relationships through ongoing credit control

· Assisting with weekly payroll

· Processing month-end payment runs

· Using Sage 200 Accounts and Sage 50 Payroll

In addition, the Finance Assistant will have the opportunity to support the Finance Manager and Head of Finance with additional tasks to further their experience i.e. pre-payments, payment bonds, management accounts, annual ledgers and accounting reports.

In order to get the ground running, at least 2 years’ experience in a similar role, particularly in ledger management and credit control is required. While an AAT qualification or ongoing study would be great, it is by no means the be-all-and-end-all. What is more important is team fit – they would love someone confident and with bags of enthusiasm to join them.

If this Finance Assistant role ticks the boxes, then please get in contact or apply – we would love to speak to you!

EVER THOUGHT ABOUT CAR SALES?

Sales Consultant        Permanent      £20k basic + OTE £30k plus

We’re looking for ambitious and committed sales consultants on behalf of Bristol’s brightest car dealership.

If you’re cheery, approachable, thorough and are generally fun to be around – please read on.

Maybe you’ve worked in mobile phone sales, or you’re a super customer service person who’s able to upsell and cross sell.  You may be a waiter/waitress but you’re keen to do more and earn more.

The market is busy right now; people are buying cars.  We need sales consultants who can do just that; consult with the customer, offering them exceptional service resulting in a sale.

Main duties: -

Providing a superb service to customers throughout the showroom and in any telephone or email conversations you may have

Adhering to the buying process guidelines and assisting customers with their vehicle choice

Accompanying customers on test drives

Arranging handover of vehicle with customers once the sale is complete

Achieving monthly targets including car sales and activity levels

Discussing and explaining to customers their finance options and talking them through any options that may apply

Must haves: -

Previous customer facing experience, ideally with a flair for sales

A strong drive for customer service excellence

A current UK Driving Licence

Enthusiasm, a positive attitude and strong work ethic

Flexibility to work on a rota covering weekends too

If this sounds like you – let’s talk!  Please get in touch with us today and we can talk you through the role and answer any questions.

Recently celebrating their 20^th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room,  you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

• Monitoring CCTV activity and images
• Taking incoming telephone calls, liaising with customers, clients and security companies
• Updating and reporting on clients recorded information
• Handling and management of alarms
• Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8 pm – 8 am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown = 

£9.30 per hour during the probation period (£20,311 pa)

£10 per hour for nights (£21,840 pa)

In return you will receive:

• SIA CCTV qualification (Company Funded)
• Onsite car parking
• £50 birthday bonus
• Access to a wealth of discounts through Perkbox
• Competitive holiday allowance
• Living Wage accredited company
• Nest Pension – 8% total
• Pizza Fridays (last Friday of the month)
• Free cinema ticket every month
• Free coffee from Café Nero every week
• Bonus for catching criminals
• Socials
• Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Customer Service Advisor

£19,360 p/a

North Bristol – Thornbury

Do you want to work for a business that has enjoyed phenomenal growth in the past 12 months?

Are you looking for a customer service career where you will be integral to their ongoing success?

Our client is widely regarded as a market leader in their field and their products are of the highest quality. They have certainly been in the right place at the right time during the past 12 months and have grown 50% in that time! They are now looking for friendly Customer Service Advisors to join their friendly team in continuing to deliver an exceptional level of service.

The Job:

You will be passionate about providing an outstanding level of customer service by identifying customer needs and offering the best customer experience for each enquiry. You’ll be handling orders and queries through a range of channels including telephone, email, and web chat.

Duties include:

• Responding to all enquiries in a friendly and professional manner
• Establishing and building relationships with internal and external customers
• Working with your team to manage customer expectations
• Recognising sales leads and escalating when appropriate
• Supporting the business and the team’s objectives and targets
• Delivering a professional, approachable, and warm service to customers
• Following company procedure when dealing with conflict
• Processing all orders accurately and securely

The Perks

• Be rewarded with a great basic salary
• Work in a lovely office in North Bristol with onsite parking – phew say the drivers!
• Monday to Friday shifts between 8.00 a.m. and 6.00 p.m.
• Have the backing of a close knit team who really support each other
• Enjoy ongoing development and potential progression opportunities as the team grows
• And many more…

The Person

Due to the nature of this role, previous customer service experience is essential; this doesn’t have to be from a call centre environment, it can be from hospitality or retail environment looking to make the change to an office-based role! If you are passionate about customer service, are confident speaking on the telephone, professional, and friendly then please get in touch!

Interviews are taking place now for an immediate start!

Recruitment Resourcer

Caldicot

Are you looking to develop a successful career in recruitment?

Would you like to work in a role where there is real opportunity for progression?

Our client is an established recruitment agency and a specialist in the construction industry.  As part of their continued growth plans, they are looking for a Recruitment Resourcer to join their small and successful team.  They pride themselves on their exceptional customer service and client retention and their knowledge and experience is second-to-none.  So, you will be fully trained, supported and coached to become a recruitment professional, with the role of Recruitment Resourcer being a real stepping stone into the wider world of recruitment.

Daily duties of the Recruitment Resourcer will  include;

• Managing and matching candidates from an existing database
• Completing daily assignment check-ins on a rota basis
• Creating and placing adverts on job boards and social media to attract new candidates
• Managing applications and registering candidates
• Checking documents and gathering paperwork in line with strict compliance procedures
• Assisting with live assignments for clients based across the UK
• Dealing with clients and candidates in a professional manner
• Supporting consultants with their workload to ensure optimum service delivery
• Working to agreed quality and fulfilment targets

Due to the nature of this Recruitment Resourcer role, while some previous experience would be great, if you are keen to explore a move into recruitment, then please still apply.  Whatever your experience, you will be representing the company so should be professional, self-motivated with the ability to prioritise your own workload, and ambitious to achieve in what will be a fast-paced and target-driven environment.  You should also be a team player with strong written and verbal communication skills. 

If this Recruitment Resourcer role sounds like your cup of tea, then please get in touch or apply today!

Who are we?

Granger Reis is an ambitious, growing executive search and consultancy based in Bristol and London with a reputation as a leader in Executive Search across all our practice areas; Infrastructure / Real Estate / Manufacturing and Natural Resources; our practices work with client and candidates on a global basis.

Granger Reis’ purpose is simple; we are ‘securing the leaders of today and tomorrow’. We are successful in doing so by committing to our core values; Integrity, Collaboration, Responsibility, Accountability and to Innovate and Improve in all that we do.

We have recently been award the enviable accolade of ‘Best of British series’ from the Telegraph Newspaper where we were selected as the winner for ‘Best Executive Search Business, uk’. This is testament to our client and candidate commitment.

We are looking for Executive Search Associates to join our team to be based in central Bristol.

As an Executive Search Associate, you can expect to support and assist Consultants, Principals, Partners and Senior Partners in key aspects of the search process (research, sales and delivery).

You will gain exposure and experience across all practices/specialisms with the opportunity to contribute individually and work with others to develop strategies to source talent for their clients – an enviable selection of national and international blue-chip and corporate companies.

The role

The successful candidate will participate in an Associate Development Programme and be supported with internal and external training to achieve their career goals, development and progression.

Daily duties and responsibilities of the Executive Search Associate to include;

• Creating and implementing research strategies in order to best deliver an executive search project; build target lists of companies, identification of professionals that sit within parameters of the search project
• Developing knowledge of relevant industries to guide client and candidates during a search
• Approaching and sourcing candidates using a variety of channels
• Providing a detailed assessment to supported colleagues on the suitability of talent
• Producing briefing documents and search strategies through to progress and candidate reports

The successful Executive Search Associate should have;

• 2+ years’ experience in a corporate environment/s
• Blue-chip company background within executive search or professional services (preferred but not essential)
• Degree or equivalent qualification
• Acts with integrity, is driven to succeed, and has strong emotional resilience, be aligned with Granger Reis values and mission
• Exceptionally strong written and verbal communication with an ability to articulate ideas and opinions in a persuasive yet professional manner
• Creative and inquisitive, will go the extra mile

SALES TEAM LEADER

PERMANENT

£24,000 with OTE of £60,000

BRISTOL, REDFIELD (outskirts of City Centre)

A fantastic opportunity to join a thriving business as they continue to expand.  The role of Sales Team Leader is both varied and rewarding.  Whilst motivating and leading a small team of sales executives to deliver the highest level of customer service, you’ll also have a firm grasp of business methods and processes.

You’ll be driven to succeed and will enjoy working with customers.  You’ll lead by example and set the bar high in relation to quality, thoroughness and professionalism.  You’re the kind of person who people are keen to work with, you’re fun to be around, always positive and have bags of energy! 

Due to unprecedented business levels, we are delighted to be recruiting for a further key member of staff to join the team.

Main Duties:

• Daily leadership of a team of Sales Executives within a busy dealership environment
• Regular interaction with customers, offering advice and detailed knowledge of the automotive industry
• Supporting the Sales Manager with all duties at peak times and when work volumes increase
• Regular interaction with the contact centre team to take over sales leads and customer contact
• Responsibility for payment transaction processing and the accurate completion of associated records and procedures
• Completion of sales documentation across various platforms, both internal and external
• Ensuring compliance surrounding sales transactions and finance products, also Treating Customers Fairly
• Completion, compliance and control of all finance related documentation
• Providing excellent service to customers at all times; promoting our brand as one of choice

Essential Experience & Skills:

• Proven experience within the automotive industry and ideally at senior executive or management level
• Knowledge and understanding of car sales practices and FCA guidelines
• Experience of leading a team
• Knowledge of data protection policies
• Hardworking, driven and maintain high standards across all you do

If this sounds like you, and you’re ready to join a high energy and ambitious company with loads of benefits, please get in touch today.

SALES EXECUTIVE

PERMANENT

£15,000 with OTE of £50,000

BRISTOL, REDFIELD (outskirts of City Centre)

A fantastic opportunity to join a thriving business as they continue to expand.  The role of Sales Executive is both varied and rewarding.  Working in the busy car showroom and forecourt you’ll be friendly and outgoing; the type of person that people want to talk to!  You’ll have excellent customer service skills and will thrive in a sales environment, able to add to the customers’ experience and the excitement of buying a new car!

You’ll be driven to succeed and set the bar high in relation to quality, thoroughness and professionalism.  You’re the kind of person who people are keen to work with, you’re fun to be around, always positive and have bags of energy! 

Due to unprecedented business levels, we are delighted to be recruiting for a further key member of staff to join the team.

Main Duties:

• Providing the highest level of customer service through your knowledge, courtesy and enthusiasm
• Offering advice to customers on their vehicle choice and options available
• Discussing finance plans and add-on products
• Handling part-exchange processes
• Liaising with the customer service team to arrange vehicle collection times
• Completion of all relevant administration surrounding vehicle sales
• Working to personal targets including car sales and activity levels

Essential Experience & Skills:

• Proven experience within a sales role – ideally in person rather than telesales although this can be considered
• Full UK Drivers License
• Good IT skills including Microsoft Excel, Word and Outlook
• Hardworking, driven and maintain high standards across all you do

If this sounds like you, and you’re ready to join a high energy and ambitious company with loads of benefits, please get in touch today.

Please note this role requires working on a rota to cover weekends

Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers’ needs first?

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Our client is looking to recruit a new Collections Advisor team to join their existing department. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Collections Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 8.00 p.m., all while working in a state-of-the-art office with onsite parking.

As a Collections Advisor, you can expect to will deal with a high volume of inbound and outbound calls, working with a mixture of vulnerable customers and SME businesses.

Daily duties and responsibilities:

• Handling 60-80 calls a day, both inbound and outbound
• Chasing and collecting payments via telephone, letter and email
• Dealing with and solving queries on invoices with both internal departments and external customers
• Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of all available options
• Monitoring and placing of all standing order and direct debit mandates
• Ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
• Maintaining credit control records ensuring contact records are accurate and up to date at all times
• Working to KPIs to ensure that all agreed objectives are met, predominantly around call and cash collection targets

Skills and experience required:

• Previous experience in a Credit Control, Collections, Debt Recovery focused role
• Strong customer service experience
• Outstanding telephone manner with the ability to influence others
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this Collections Advisor position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start soon!

Please note, that the successful Collections Advisor team will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.