Job Search

Trainee Recruitment Consultant

Caldicot

£18,000

Are you interested in starting a career in recruitment?

No previous experience?  No problem, we want to hear from you!

This Trainee Recruitment Consultant role is a new position as a result of exciting business growth.  Working as part of a small and successful team that specialises in recruitment within the construction industry, you will be fully trained in all areas of the varied and fast-paced world of recruitment! 

Daily duties of the Trainee Recruitment Consultant will include:

• Meeting existing clients and keeping in touch through regular telephone/email contact
• Identifying potential new clients through proactive lead generation and outbound sales calls
• Securing business and agreeing terms and conditions
• Dealing with clients’ staffing requests and taking full details of their requirements
• Placing adverts on job boards and social media channels to attract new candidates
• Registering new and matching existing candidates, ensuring they are suitable
• Booking interviews and managing feedback
• Logging all activity on an internal database
• Working to agreed quality, fulfilment and sales targets

Due to the nature of this Trainee Recruitment Consultant role, no previous experience is necessary.  However, you will be representing the company so should be professional, self-motivated with the ability to prioritise your own workload, and ambitious to achieve in what will be a target-driven environment.  You should also be a team player with strong written and verbal communication skills. 

If this Trainee Recruitment Consultant role sounds like your cup of tea, then please get in touch or apply today!

Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol are now looking for experienced CCTV Operators to join their friendly team.

In a newly updated, high spec control room, you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

· Monitoring CCTV activity and images

· Taking incoming telephone calls, liaising with customers, clients, and security companies

· Updating and reporting on clients recorded information

· Handling and management of alarms

· Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary

The day shift - 8am – 8pm working 4 days on, 4 days off.

Salary breakdown =

£9.30 per hour during the probation period (£20,311 pa)

£9.50 per hour for days (£20,748pa)

In return you will receive:

· SIA CCTV qualification (Company Funded)

· Onsite car parking

· £50 birthday bonus

· Access to a wealth of discounts through Perkbox

· Competitive holiday allowance

· Living Wage accredited company

· Nest Pension – 8% total

· Pizza Fridays (last Friday of the month)

· Free cinema ticket every month

· Free coffee from Café Nero every week

· Bonus for catching criminals

· Socials

· Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Are you passionate about customer service?

Do you have an excellent telephone manner?

Our client, based in an easily accessible area of North Bristol, is looking for an Outbound Customer Service advisor to join their busy team for an initial period of 3 months. This position is to start immediately.

The client is offering an extremely competitive hourly rate, free onsite parking, and some home working flexibility. The hours for the position are Monday – Friday 9.30 a.m. – 5.30 p.m. 35 hours a week.

Daily duties will include:

• Contacting customers to ensure that they have the correct paperwork and assisting when the paperwork has expired
• Liaising with 3^rd parties to ensure that deadlines are adhered to
• Processing information on to the inhouse database and ensuring that it is all entered accurately
• Investigating missing information and utilising various sources and channels to locate and provide accurate information
• Providing exemplary customer service while also ensuring that the demands of the business are met
• Pro-actively taking ownership of queries and delivering the appropriate solution
• Effectively liaising with internal and external departments
• Adhoc administration duties that are required to support the team.

Due to the nature of this role, the previous office-based customer service experience is required although this does not necessarily have to be from a contact centre environment. The successful candidate should be able to demonstrate excellent attention to detail, problem-solving, and decision-making skills. 

Recently celebrating their 20^th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room,  you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

• Monitoring CCTV activity and images
• Taking incoming telephone calls, liaising with customers, clients and security companies
• Updating and reporting on clients recorded information
• Handling and management of alarms
• Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8 pm – 8 am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown = 

£9.30 per hour during the probation period (£20,311 pa)

£10 per hour for nights (£21,840 pa)

In return you will receive:

• SIA CCTV qualification (Company Funded)
• Onsite car parking
• £50 birthday bonus
• Access to a wealth of discounts through Perkbox
• Competitive holiday allowance
• Living Wage accredited company
• Nest Pension – 8% total
• Pizza Fridays (last Friday of the month)
• Free cinema ticket every month
• Free coffee from Café Nero every week
• Bonus for catching criminals
• Socials
• Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Do you provide excellent customer service on a daily basis?  

Do you want to work in a small team rather than in a large contact centre environment?  

Our client, based in North Bristol, is looking to recruit a Customer Service Advisor to join their friendly and busy team on a temporary basis for a 2-month period to start on 1^st October.  Passionate about delivering a one call resolution to their customers, their primary focus is to put the customer at the forefront of everything they do. 

The hours for the Customer service advisor role are 35 hours a week Monday-Friday between 8.30 a.m. – 5.30 p.m.

Daily responsibilities of the Customer Service Advisor will include:

• Managing customers through their journey and ensuring that excellent customer service is always given
• Liaising with internal departments and third parties daily to help the customers through their journey
• Dealing with escalated situations and complaints in a pro-active and professional manager whilst providing a “one stop shop solution” for customers
• Liaising heavily with customers daily to update them on the progress of their application and making decisions with customers on cost effective solutions
• Negotiation with suppliers and 3^rd parties to overcome situations and enhance the customers application
• Compiling correspondence to customers via email and letter to confirm actions and/or changes that have been agreed
• Assisting customers with the online support system and guiding them through steps they might not understand
• Acting as the primary point of contact for the customer from initial application to delivery of their product
• Maintaining and updating the inhouse database of all the customers details
• Working to and exceeding departmental SLAs and KPIs

This is an exceptional opportunity for an experienced Customer Service Advisor to join a company that is a brand leader and employer of choice in their industry.  Due to the nature of this position, it is essential that the successful candidate has previous customer resolution and strong telephone experience.  If you are interested in this role or would like more detail, then please get in contact ASAP to discuss.

Have you worked within a role that requires excellent customer service skills? Are you looking to further your passion for customer service by moving up the career ladder into a customer service focused role?

If you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you!

Working in a secure NSI accredited environment within an Alarm Receiving Centre (ARC) in south Bristol, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.

Offering a competitive starting salary of £20225 with opportunities for this to increase.

Your main duties will include:

• Receiving incoming telephone calls, liaising with customers, clients, and Security Companies
• Handling and management of high priority/life or Non-life alarms
• Helpdesk Desk support to all clients and store staff
• Updating and reporting on clients recorded information
• The below is desirable but not essential
• Worked within a contact centre environment or in a role where you are required to use the telephone
• Excellent administration skills
• Have a sound understanding of IT – inclusive of the Microsoft package
• Or you may have worked within a security-focused role before and have a valid CCTV SIA licence

Full training will be provided, together with on-going relevant support

The shift pattern is a rotating 4 shifts on 4 shifts off:

7am – 7pm (for 2 weeks) and 7pm – 7am for 2 weeks)

All offers of employment are subject to the receipt of satisfactory references from previous employment history, police (CRB check) and a credit check.

Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area.

Do you have excellent customer service skills? Are you looking to join a friendly small team, working Monday to Friday, with a requirement to work 1 in 4 Saturdays?

My client based in South Bristol is looking for a Helpdesk Operator to join their team.

The working hours are 37.5 hours per week between the hours of 7am – 7pm, for example 7:00am - 3:30pm / 7:30am - 4pm / 8 - 4:30pm etc.

Salary: £18000

Daily duties to include:

• Processing all incoming telephone calls by following the client’s procedures in accordance with client instructions
• Prioritising incoming telephone calls through the database
• Orgainising and making outgoing calls to clients to arrange maintenance bookings with the engineer
• Action all emails that filter through the Helpdesk
• Ensuring accurate records are entered and maintained
• Be able to action all the associated Helpdesk chase boxes in priority order on the Helpdesk Dashboard
• Identifying any problems identified/experienced with Contractor call placements and/or responses to call requests made
• Ensuring a courteous and professional telephone manner is maintained at all times
• Ensuring all alarms and data received into the Communications Centre is processed in accordance with the requirements of Industry Standards
• To control the suspension and close down of all Client reported incidents
• All offers of employment are subject to the receipt of satisfactory references from previous employment history, police (CRB check), and a credit check.

Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area.

Please contact me today if you are interested in this opportunity as the client is looking to interview ASAP

Do you have experience in the security of large companies/organisations?

Are you passionate about driving for results and delivering high standards?

Our client, based in a prime City Centre location, is seeking a Security Analyst to join their Security team in implementing security policies and controls across the business.  This is an exciting and varied role, encompassing the security of Facilities, IT Systems & Applications and Data Privacy, where no two days will be the same!

Key duties of the Security Analyst will include:

• Monitoring and promoting IT compliance with key controls
• Managing Building Access Control and CCTV systems
• Keeping up-to-date with security and privacy legislation, and advising the organisation on measures that should be implemented
• Participating in Business Continuity processes and Security & Environment committees
• Ensuring that all regulatory guidelines and company procedures are adhered to
• Conducting User Access Reviews
• Being the first point of contact for Security Incidents and risk management
• Working closely with other departments to continuously improve IT Security
• Assisting in the new business process through meetings and completion of due diligence documents
• Providing expert advice on information risk analysis and management
• Managing the key risks within your department and reporting any suspected incidents of fraud and corruption

Due to the nature of this Security Analyst role, you will need to have 2-3 years’ experience in the security of large companies/organisations and ideally be educated to Degree level in an Information Technology or Security subject.  This is alongside certifications/knowledge of international standards related to information security, risk management, business continuity, and the environment i.e. CISA, CISM, CISSP, CRISC, PMP or similar, ISO 27001, ISO 23000, ISO 25999, ISO 9000, ISO 14001, ISO 50001, PRL, PCI-DSS etc.

This Security Analyst role will be 37.5 hours per week, Monday to Friday, although some flexibility and international travel may be required.

If you like the sound of this opportunity, get in touch with us today!

Do you have a strong understanding of insurance product terms and conditions?

Are you looking for a varied role that will include cataloguing products and ensuring product governance, through to overseeing changes to existing products and project managing the development of new products?

Our client, a global financial services provider based in the City Centre, is looking for an experienced Insurance Product Underwriter to join their Technical Underwriting team. The Insurance Product Underwriter will be responsible for defining and implementing technical product governance by analysing, evaluating and using commercial judgment to achieve a balance between regulation, customer affordability, market forces and commercial requirements.

Daily duties of the Insurance Product Underwriter to include;

· Delivering competitive pricing T&Cs that will fully support all new business and retention targets whilst delivering the required financial returns

· Implementing effective monitoring, control and quality assessment of the issuing and sales process

· Working in collaboration with the business to determine the most effective product offer for B2C, B2B2C and B2B channels

· Ensuring product is clearly structured and obtain KPIs that ensure adherence to the intention of the product

· Defining technical controls including risk acceptance criteria in relation to products across multiple channels, and ensuring correct implementation into systems

· Ensuring a robust product development governance framework, assessing products against customer outcomes, profitability and commercial strategy in the business

· Producing and maintaining a product database to ensure that information can be utilised for pricing, commercial, client and operational requirements

· Remaining up to date with market, regulatory and product knowledge, and coordinating any appropriate product adaptations through the product governance framework

· Working closely with pricing and underwriting to ensure that product considerations are made in tender or review processes

· Developing and maintaining policy wording documentation across B2C, B2B2C and B2B channels

· Coordinating with Compliance to ensure effective product governance is in place between B2C, B2B2C and B2B partners aligned with regulatory requirements

· Ensuring product documentation is managed accordingly for IT and Operational implementation

Due to the nature of this Insurance Product Underwriter position, a strong understanding of insurance product T&Cs is required, ideally within travel, healthcare or general insurance lines. This is alongside strong analytical, numerical and problem-solving skills to be applied when utilising risk and price optimisation models.

If this Insurance Product Underwriter position sounds of interest, please get in contact or apply today.