Contact Centre

Application Experience Advisor

Location: North Bristol
Posted: 24/06/2022

Salary: £27023.55 per annum
Job Type: Permanent

Do you want to work for one of Bristol’s premier customer service employers? Do you love working with customers? Our client, a mar...Read more


Do you want to work for one of Bristol’s premier customer service employers?

Do you love working with customers? 

Our client, a market leader in their field, is looking for Customer Service Advisors to join their friendly and buzzing contact centre team.  You will receive all the training needed and will have the best support going from your manager to deal with a variety of business partners as well as customer queries via several channels – telephone, email, live chat and WhatsApp. 

The Package

As a Customer Service Advisor, you will enjoy:

  • A fantastic basic salary
  • 27 days holiday in addition to bank holidays
  • 15% non-contributory pension
  • Private healthcare and life assurance
  • Full training and ongoing support
  • Career development and progression opportunities
  • Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Customer Service Advisor, you will be:

  • Responding in a friendly, supportive, helpful and timely manner to all business partners and customers
  • Providing accurate, relevant and useful information regarding all aspects of the company scheme and application process
  • Ensuring the complete and effective resolution of immediate queries or concerns at the first point of contact
  • Pro-actively taking ownership of any concerns to deliver the appropriate solution, and making recommendations to improve their performance
  • Maintaining the inhouse database and chasing missing information and effectively liaising with internal and external departments

The Person

Due to the nature of this Customer Service Advisor role, strong customer service experience is required.  This can be within any industry – retail, hospitality, contact centre – it really doesn’t matter as long as you demonstrate excellent communication, problem-solving and decision-making skills, along with bags of empathy. 

Your hours will be Monday to Friday shifts between 8.00 a.m. – 7.00 p.m. and 1 in 4 Saturday 9.00 a.m. to 5.00 p.m. (37 hours). You will also be required to work 3 out of 5 Bank Holidays.

After 3-months of office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home 2-3 days a week (and will be provided with a financial ‘comfort’ package to ensure you have all the equipment you need).      

Do you want to work for one of Bristol’s premier customer service employers?

Do you love working with customers? 

Our client, a market leader in their field, is looking for Customer Service Advisors to join their friendly and buzzing contact centre team.  You will receive all the training needed and will have the best support going from your manager to deal with a variety of business partners as well as customer queries via several channels – telephone, email, live chat and WhatsApp. 

The Package

As a Customer Service Advisor, you will enjoy:

  • A fantastic basic salary
  • 27 days holiday in addition to bank holidays
  • 15% non-contributory pension
  • Private healthcare and life assurance
  • Full training and ongoing support
  • Career development and progression opportunities
  • Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Customer Service Advisor, you will be:

  • Responding in a friendly, supportive, helpful and timely manner to all business partners and customers
  • Providing accurate, relevant and useful information regarding all aspects of the company scheme and application process
  • Ensuring the complete and effective resolution of immediate queries or concerns at the first point of contact
  • Pro-actively taking ownership of any concerns to deliver the appropriate solution, and making recommendations to improve their performance
  • Maintaining the inhouse database and chasing missing information and effectively liaising with internal and external departments

The Person

Due to the nature of this Customer Service Advisor role, strong customer service experience is required.  This can be within any industry – retail, hospitality, contact centre – it really doesn’t matter as long as you demonstrate excellent communication, problem-solving and decision-making skills, along with bags of empathy. 

Your hours will be Monday to Friday shifts between 8.00 a.m. – 7.00 p.m. and 1 in 4 Saturday 9.00 a.m. to 5.00 p.m. (37 hours) and will include Bank Holidays.  

After 3-months of office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home up to 60% of the week (and will be provided with a financial ‘comfort’ package to ensure you have all the equipment you need).     

We have start dates throughout June, so please get in contact now if you would like to know more!

Contact Centre

Insurance Sales Advisor

Location: North Bristol
Posted: 24/06/2022

Salary: £25,000
Job Type: Permanent

Permanent Sale Consultant £25000 – OTE £35000 Hybrid working – once training complete Office hours Onsite car parking, pension sch...Read more


Permanent

Sale Consultant

£25000 – OTE £35000

Hybrid working – once training complete

Office hours

Onsite car parking, pension scheme, career progression

Do you enjoy developing relationships with new and existing customers?

Our client, an up and coming insurance brokers based in Aztec West, is looking for an Insurance Sales Consultant to join their small but buzzing team.  Speaking to new and existing van and motor policy holders, you will enjoy upselling additional products where required.

In return, you will get to work office hours with the flexibility of this being from your home and/or their office, not to mention a great salary and excellent bonus.  The harder you work and more motivated you are to sell, the better the reward –  how does an extra £1000 per month sound?  This, along with a real opportunity to progress and develop your career as the team grows over the next 12 months! 

What you will be doing as an Insurance Sales Consultant

  • Receiving incoming calls from customers looking to set up a car or van insurance policy
  • Contacting new and existing customers upselling additional insurance products
  • Explaining choices and providing recommendations demonstrating excellent product knowledge
  • Developing a pipeline of quality prospects and managing call backs and follow ups
  • Being committed to providing a high quality of experience to the customer

What you need to have to be a successful Insurance Sales Consultant

  • Excellent sales and customer service skills and a professional call manner
  • Confidence in dealing with customers and the ability to multi-task
  • Fantastic organisational skills and attention to details

So, if you’re motivated and enthusiastic, and this Insurance Sales Consultant role sounds right up your street, then we want to hear from you!

Business Services

HR Support Team Leader

Location: East Bristol
Posted: 24/06/2022

Salary: £27,000 - £31,500
Job Type: Permanent

Do you have HR experience gained within an HR environment? Are you looking to further your experience in a successful and growing ...Read more


Do you have HR experience gained within an HR environment?
Are you looking to further your experience in a successful and growing business?


Our client, a leading financial services provider, is looking to recruit an HR Support Team Leader to join their busy HR department! This is a fantastic opportunity to support the HR department and the wider business and contribute to the ongoing success of the company.  

In return, our client is offering a competitive salary and excellent benefits,
all while working in a state-of-the-art office with onsite parking!

Within this role, you will be…  

  • Providing administrative support and general HR advice to the HR Business Partners, employees, and managers across the business
  • Working closely with management teams and employees to ensure and improve staff engagement, morale, and retention
  • Providing payroll support to the team
  • Leading and managing various projects and responsibilities in line with HR strategy
  • Providing team members with regular feedback and ongoing coaching
  • Collaborating with HR colleagues to monitor and update HR policies in line with current legislation
  • Responsible for the maintenance and quality of all data in the HR systems
  • Leading and managing the support team to achieve all individual, team, and business KPIs
  • Handling all employee administration processes including payroll, absence, and required documentation
  • Providing regular reports as needed
  • Supporting with the production of HR documentation
  • Implementing and simplifying processes
  • Providing support in line with business goals and objectives

 

Due to the nature of this role, you will need to have…

  • Previous HR experience gained within an HR environment
  • Previous experience of managing a team
  • Proven track record of managing administration systems and processes
  • Excellent written and verbal communication skills
  • Working knowledge of payroll processes
  • Strong IT skills including the use of complex HR systems and Excel
  • Understanding of confidentiality and GDPR legislations

 

If you are interested in learning more about this HR Support Team Leader role, then please apply or get in contact for further details. 

Any

Assistant Accountant

Location: South Bristol
Posted: 24/06/2022

Salary: £28,000 - £32,000
Job Type: Permanent

Assistant Accountant Bristol £28-£32k, depending on experience Our client is a manufacturing business in Bristol and are currently...Read more


Assistant Accountant

Bristol

£28-£32k, depending on experience

 

Our client is a manufacturing business in Bristol and are currently looking for an experienced Assistant Accountant to join their superb team. 

The role offers a salary of £28,000 - £32,000 depending on experience plus additional study support.

We’re keen to hear from applicants who are CIMA /ACCA part-qualified or AAT qualified.

 

The Assistant Accountant will be responsible for;

 

  • Co-ordination of the team across purchase and sales ledger
  • Monthly balance sheet reconciliations
  • Preparation of month-end accounts
  • Variance analysis of the P&L
  • Balance sheet reconciliation
  • Control of the fixed asset register
  • Management of client money transactions
  • Assistance with preparation for the external audit
  • Raising miscellaneous cash payments

 

It’s vital that we find the right person to join this friendly team so we’re keen to discuss with any interested applicants and tell you a bit more about the role and the company. You could be returning to work and looking for the right role, or a studier looking to take on more responsibility.

The role also offers 25 days holiday plus bank holidays, free parking and a cycle to work scheme. Flexible start and finish times between 8am and 6pm can be accommodated.

Contact Centre

Personal Injury Claims Handler

Location: Central Bristol
Posted: 22/06/2022

Salary: Up to £26,000 per annum depending on experience
Job Type: Permanent

Do you want to work for one of the UK’s leading insurers? Do you want to further your experience in a varied personal injury claim...Read more


Do you want to work for one of the UK’s leading insurers?

Do you want to further your experience in a varied personal injury claims handling role? 

Our client based in the City Centre, has several opportunities for Personal Injury Claims Handlers with previous personal injury or third-party vehicle damage claims experience to join their established team.  You will be responsible for managing a caseload of such insurance claims through to settlement while being committed to providing a high quality of service to customers.

Duties and Responsibilities

  • Setting up new injury and damage claims
  • Liaising with third party insurers, to assess and establish liability
  • Making decisions and processing claims settlements
  • Assessing cover and managing claims in accordance with the policy issued
  • Reassuring and advising customers about the progress and outcome of their claim
  • Recording and reporting of accurate workflow information for each claim

Salary and Benefits

In addition to joining a vibrant and customer-focussed company that will offer you a supportive learning environment with a focus on your personal and career development, you will enjoy;

  • A market leading salary of up to £26,000 depending on your experience and annual pay reviews
  • Annual company performance bonus (up to 10%)
  • The opportunity to gain funded insurance CII qualifications (plus a bonus when you pass them)!
  • 25 days holiday plus bank holidays plus the option to buy more
  • Up to 20% contributory pension (you put in up to 8% of this)
  • £20 contribution to a monthly gym membership
  • Various high street and company discounts
  • Health and Wellbeing plan offering cashback for dentist, opticians, physio etc

Work-life balance is important to them, so you will only be required to work office hours between 8.00 a.m. and 6.00 p.m. (35 hours a week) with no evenings or weekends.  They also have a hybrid working model which means that once you’re up to speed, you will have the flexibility to work from home up to 80% of the time.

Skills and Experience

Due to the nature of this Personal Injury Claims Handler role, you should have previous injury and/or damage claims handling experience, and a good understanding of Motor Liability, Employers Liability or Public Liability.  You will also need to be super methodical and organised and have the ability and confidence to negotiate and challenge where necessary.

If you are interested in this Personal Injury Claims Handler role or would like to hear more details, then we would love to hear from you.

 

 


 

 

 

 

Contact Centre

Customer Sales Advisor

Location: North Bristol
Posted: 20/06/2022

Salary: £19,000 - £21,000 DOE
Job Type: Permanent

Do you want to represent some of the UK’s most prominent vehicle brands? Are you a motivated and driven individual keen to pursue ...Read more


Do you want to represent some of the UK’s most prominent vehicle brands?

 

Are you a motivated and driven individual keen to pursue or further a career in Insurance?

 

Pear Tree Recruitment is delighted to be working with a leading insurance provider. Based in North Bristol, our client is a leading motor manufacturer insurer, boasting exclusive partnerships with 11 of the UK’s most prominent vehicle brands.  These include, Jaguar, Land Rover, Volvo, Suzuki, Kia, Hyundai and many more. 

 

Due to ongoing success, our client is now looking to grow their team of Customer Sales Agents to work in their state-of-the-art contact centre in Aztec West.  The Customer Sales Agent will be responsible for taking incoming calls regarding setting up a free 7-day insurance policy. You will need to have fantastic customer service skills whilst up-selling additional products.

 

In return for this opportunity, our client is offering full training and ongoing support and development to the successful candidates, alongside a competitive annual salary, there is also a great overall benefits package available.  This includes 21 days holiday that will increase to a maximum of 25 days, a contributory pension scheme, life assurance and the opportunity to gain insurance qualifications.  The office in Aztec West is easily accessible by public transport and there is onsite parking available.

 

You will be part of one of the most important teams, on the frontline speaking to customers to deliver an exceptional service. Duties to include:

  • Receiving inbound calls to process renewal invitations, 7-day cover notes and converting quotes to policies
  • Promoting additional products available
  • Email correspondence
  • Taking ownership of all general queries to resolution
  • Cancellations, mid-term adjustments and payment queries

For this role the hours are: Monday – Thursday 8.30 – 19.30, Friday 9.00 – 18.00 and Saturday 9.00 – 17.00 (1 in 3) (with the time off in lieu), the rota is more sided to early shifts rather than late shifts, 37.5 hours per week.

 

If you are interested in this position or would like to hear more details, then please contact me ASAP as the client are keen to interview.

Finance

Credit Controller

Location: East Bristol
Posted: 20/06/2022

Salary: £22,000 - £25,000
Job Type: Permanent

Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers’ needs first? Do you excel...Read more


Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers’ needs first?

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Our client is looking to recruit a new Credit Control team to join their existing department. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Credit Controller position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 8.00 p.m., all while working in a state-of-the-art office with onsite parking.

As a Credit Controller, you can expect to will deal with a high volume of inbound and outbound calls, working with a mixture of vulnerable customers and SME businesses.

Daily duties and responsibilities:

  • Handling 60-80 calls a day, both inbound and outbound
  • Chasing and collecting payments via telephone, letter and email
  • Dealing with and solving queries on invoices with both internal departments and external customers
  • Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of all available options
  • Monitoring and placing of all standing order and direct debit mandates
  • Ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
  • Maintaining credit control records ensuring contact records are accurate and up to date at all times
  • Working to KPIs to ensure that all agreed objectives are met, predominantly around call and cash collection targets

Skills and experience required:

  • Previous experience in a Credit Control, Collections, Debt Recovery focussed role
  • Strong customer service experience
  • Outstanding telephone manner with the ability to influence others
  • Fantastic communication skills – written, verbal, reporting and presenting
  • Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this Credit Controller position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start asap!

Please note, that the successful Credit Control team will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.

Contact Centre

Team Manager

Location: Central Bristol
Posted: 20/06/2022

Salary: £30,000+ DOE
Job Type: Permanent

Are you passionate about delivering high-quality customer service? Are you looking for a unique opportunity to develop your leader...Read more


Are you passionate about delivering high-quality customer service?

Are you looking for a unique opportunity to develop your leadership skills?

Our client offers exceptional guest experiences for all of their customers, and they’re looking to recruit a Team Manager to lead and motivate their team of Executives! You’ll be based in the Clifton office and working with the rest of the team to ensure that objectives are achieved and values are lived.

Role Overview:

  • Leading, managing, and motivating the team to ensure that goals are achieved and the performance of team members is monitored and improved
  • Working to increase the enquiry conversion rate throughout the team
  • Encouraging the team to provide a personalised and expert service to all clients
  • Planning and organising ongoing training and coaching to ensure high company standards are met
  • Supporting team members by sitting in, call listening, and coaching
  • Ensuring that all team members work towards and meet performance targets
  • Providing regular 121s and performance discussions with team members
  • Managing attendance, overtime, timekeeping, holidays, and sickness through accurate record keeping
  • Proactively managing any performance or disciplinary issues by resolving daily issues and escalating other problems with suggested solutions to management
  • Seeking opportunities for team working and networking to drive strong community spirit
  • Assisting with the recruitment and development of new team members
  • Supporting the implementation of inductions
  • Ensuring that the team are compliant with company policies, processes, and operations
  • Supporting the team with providing outstanding guest experiences
  • Handling reservations and general guest queries and product information requests
  • Liaising with other departments (e.g. operations, reservations, and finance) to ensure issues are resolved effectively
  • Identifying opportunities to improve processes, increase sales and improve overall guest experience
  • Building and maintaining strong relationships across the business and client base

The Person:

  • Experience within a similar team management role is needed
  • Strong customer service and people management skills
  • Key attention to detail
  • Excellent written and verbal communication
  • Experience managing complex sales and care enquiries

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!

Contact Centre

Insurance Consultant

Location: North Bristol
Posted: 17/06/2022

Salary: £22,000 - £25,000
Job Type: Permanent

Permanent Insurance Renewals Consultant £22,000 - £25000 OTE – an extra £8500 Bradley Stoke Onsite car parking, career progression...Read more


Permanent

Insurance Renewals Consultant

£22,000 - £25000 OTE – an extra £8500

Bradley Stoke

Onsite car parking, career progression and training

Do you have excellent customer service and sales skills? Are you confident on the telephone and able to work in a fast- paced environment?

 

We’re looking for an enthusiastic, proactive and motivated team player with a fantastic phone manner to join the team, in Bradley Stoke. 

 

This role will suit someone who likes to work in a fast-paced environment and who is motivated by achieving daily and monthly targets, can effectively handle objections and have a resilient manner.

 

Main Responsibilities

• You’ll be handling calls (inbound and outbound) and building relationships with your clients

• You’ll need to develop and maintain a competent level of technical, product and system knowledge to support the team

• You’ll look to maximise opportunities to cross sell and up-sell existing and other products

• You will work to individual and team targets

• You’ll liaise with clients all year round, including but not limited to, account management, surveys and lead generation

Contact us today to apply for this opportunity!

Business Services

Reconciliations and Banking Administrator

Location: Other
Posted: 17/06/2022

Salary: £19,500 - £23,000
Job Type: Permanent

We are excited to be recruiting for an award-winning financial technology company, based in the heart of Bath who are currently lo...Read more


We are excited to be recruiting for an award-winning financial technology company, based in the heart of Bath who are currently looking for a Reconciliations and Banking Administrator to join their friendly team.

The successful administrator will ideally have a financial services background with the ability to provide excellent customer service. You will be computer literate with knowledge of Microsoft Excel. A strong academic background in a relatable subject is also highly desired.

Day to day duties to include:

  • Supporting the company’s on-going CASS adherence
  • Daily internal and external client money reconciliations
  • Reconciliation investigation
  • Regulatory returns
  • Liaison with third parties such as fund managers and banks
  • Adherence to regulatory guidelines
  • Nominee and investment manager payment processing
  • Tax
  • Ensure trust letters and associated signatory lists are accurate and up to date
  • Compile monthly Client Money and Asset Return

Salary: £20000 - £23000 dependant on experience

Office hours Monday – Friday

If you have high attention to detail, the ability to work well under pressure and are looking to further your career within administration please apply today

Business Services

Dealings and Investments Administrator

Location: Other
Posted: 17/06/2022

Salary: £19,500 - £23,000
Job Type: Permanent

We are excited to be recruiting for an award-winning financial technology company, based in the heart of Bath who are currently lo...Read more


We are excited to be recruiting for an award-winning financial technology company, based in the heart of Bath who are currently looking for a Dealing and Investments Administrator to join their friendly team.

The successful administrator will ideally have a financial services background with the ability to provide excellent customer service. You will be computer literate with knowledge of Microsoft Excel. A strong academic background in a relatable subject is also highly desired.

Day to day duties to include:

  • Trading at hourly and weekly artificial valuation points
  • Daily trading controls and investigation.
  • Daily pricing controls.
  • Float account management
  • Contract note processing and verification
  • Transaction reporting
  • Fund loading

Salary: £20000 - £23000 dependant on experience

Office hours Monday – Friday

If you have high attention to detail, the ability to work well under pressure and are looking to further your career within administration please apply today

Business Services

Reconciliations Administrator

Location: Central Bristol
Posted: 17/06/2022

Salary: £20,600 - £24,000
Job Type: Permanent

We are proud to be partnering with a FTSE 100 company and the UK’s market leader in their field. They are now looking to welcome a...Read more


We are proud to be partnering with a FTSE 100 company and the UK’s market leader in their field. They are now looking to welcome a Reconciliations Administrator to their friendly team! You will be working with the Reconciliations Team, alongside other Operational teams within the business, to perform key checks on client records.

The Perks:

There are plenty!

  • A great starting salary and annual bonus
  • Monday to Friday shifts between 8.00 a.m. to 6.00 p.m.
  • 25 days holiday and the option to buy up to 5 days more a year
  • An excellent pension scheme
  • Loads of discounts – gyms, bars and restaurant
  • Travel to work schemes – season ticket loans and cycle to work
  • Annual events, activities and social/sports groups
  • A tailored career development plan to support your career goals
  • And many more…

The Role:

  • Assisting in the delivery of the regulatory reconciliation targets and deadlines in accordance with CASS 6 and CASS 7 regulations
  • Liaising with a variety of financial institutions to obtain data that underpins reconciliations
  • Collaborating with other departments to drive the prompt resolution of any discrepancies found
  • Compiling and submitting CMAR returns to the FCA
  • Monitoring daily transaction reporting in line with MiFID II requirements
  • Contributing to ensuring all relevant controls are robust, operating effectively, and fully documented
  • Identifying and undertaking projects to achieve business goals and a continual focus on improving business procedures and processes

The Person:

Previous reconciliations or financial services experience is desirable but not necessary! You will need to have a passion for providing excellent service – client satisfaction is key! You will also need to have A Level qualifications or equivalent. Excellent communication skills and strong understanding of computer processes (particularly Microsoft Excel) is also essential in this role.

If this Reconciliations opportunity excites you, then we want to hear from you! We are accepting applications for interviews happening soon!

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