Contact Centre

Customer Service Administrator

Location: Other
Posted: 20/01/2022

Salary: £22,400
Job Type: Permanent

Swindon £22,500 p/a 4 on 4 off shift pattern Free parking plus super benefits package! This is a superb opportunity to work for a ...Read more


Swindon

£22,500 p/a

4 on 4 off shift pattern

Free parking plus super benefits package!

This is a superb opportunity to work for a global organisation in their customer service department.

We’re looking for people with great customer facing experience, whether that be from a retail or hospitality environment. You’re ready to put those skills to use in a professional office environment where the goal is to always put customers at the heart of everything we do.

Overview of Role

To be the first point of contact for the customer, providing a high level of customer service whilst also having a good understanding of the customers vision and requirements to ensure all requests are processed within the agreed service level agreements to enable the Authority and its staff to deliver critical services to the Public.

Duties

  • Handling incoming calls, responding to incoming emails, online portal requests and processing any other requests received from customers across the UK.
  • Providing a high level of customer service with a professional and knowledgeable approach on all customer interactions aiming to exceed customer expectations.
  • Using the tools and systems available to accurately collate and record all relevant details of requests, providing accurate and relevant information, monitoring, and escalating incidents to achieve agreed service level whilst also keeping customers informed of status and progression of all requests.
  • Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of requests.
  • Exceeding customer expectations and delivering solutions in a customer focused and a timely manner.

Skills & Experience Needed

  • GCSE Maths and English at grade C or above (or equivalent qualification)
  • Excellent customer service skills and the desire to help
  • Computer skills; the ability to learn quickly and utilise our in-house system
  • Bags of energy and enthusiasm
  • Team player

Please note, this position involves working on a 4 on 4 off shift pattern to cover shifts of 6.30am - 3pm, 1.30pm - 10pm, and 10pm - 6.30am.

Contact Centre

Customer Service Administrator

Location: Other
Posted: 20/01/2022

Salary: £20400
Job Type: Permanent

Swindon £20,400 p/a Free parking plus super benefits package! This is a superb opportunity to work for a global organisation in th...Read more


Swindon

£20,400 p/a

Free parking plus super benefits package!

This is a superb opportunity to work for a global organisation in their customer service department.

We’re looking for people with great customer facing experience, whether that be from a retail or hospitality environment. You’re ready to put those skills to use in a professional office environment where the goal is to always put customers at the heart of everything we do.

Overview of Role:

To be the first point of contact for the customer, providing a high level of customer service whilst also having a good understanding of the customers vision and requirements to ensure all requests are processed within the agreed service level agreements to enable the Authority and its staff to deliver critical services to the Public.

Duties:

  • Handling incoming calls, responding to incoming emails, online portal requests and processing any other requests received from customers across the UK.
  • Providing a high level of customer service with a professional and knowledgeable approach on all customer interactions aiming to exceed customer expectations.
  • Using the tools and systems available to accurately collate and record all relevant details of requests, providing accurate and relevant information, monitoring, and escalating incidents to achieve agreed service level whilst also keeping customers informed of status and progression of all requests.
  • Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of requests.
  • Exceeding customer expectations and delivering solutions in a customer focused and a timely manner.

Skills & Experience Needed:

  • GCSE Maths and English at grade C or above (or equivalent qualification)
  • Excellent customer service skills and the desire to help
  • Computer skills; the ability to learn quickly and utilise our in-house system
  • Bags of energy and enthusiasm
  • Team player

Please note, this position involves working on a shift pattern to cover hours between 6:30am – 10pm Monday to Friday (No weekends). Typical shift patterns would be 7am – 3.30pm, 8am – 4.30pm and 1.30pm – 10pm.

If this sounds like you, please get in touch asap!

Contact Centre

Customer Service Advisor

Location: North Bristol
Posted: 19/01/2022

Salary: £19,500
Job Type: Permanent

Are you passionate about customer service? Do you enjoy providing a premium level of customer service to each and every customer? ...Read more


Are you passionate about customer service? Do you enjoy providing a premium level of customer service to each and every customer? Would you like to join a global leader in their industry as a Customer Service Advisor?

 

My client, based in Aztec West, is looking for a Customer Service Advisor to join their team.

Your daily duties will include:

 

  • Delivering a world class service by answering customer calls and placing orders accurately and promptly, whilst adding value through knowledge and ability where advice and solutions are required
  • Taking control and guiding the customer through the order process to ensure accurate order placement
  • Manage out of stock situations by offering alternative products
  • Offer solutions to customers based on product / application enquiry’s
  • Manage inbound enquiry’s using appropriate questioning
  • All associated administration duties

 

You will be an excellent team player, hardworking, enthusiastic and willing to learn new skills whilst wanting to progress your career.

 

Working hours: Monday to Friday, either 8.30am - 5pm, 9.00am - 5.30pm or 9:35am – 6:05pm

  • 33 days holiday, inclusive of bank holidays
  • Free onsite car parking
  • Christmas period off
  • Intensive training
  • Excellent incentives – such as a summer BBQ (including a free bar and food)!
  • Pension contribution
  • Private health care

 

Please apply today if interested as interviews are taking place ASAP

Contact Centre

Night Operator - CCTV

Location: North Bristol
Posted: 19/01/2022

Salary: £20,311 - £21,840
Job Type: Permanent

Recently celebrating their 20 th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operat...Read more


Recently celebrating their 20th birthday, my successful and growing client, based in North Bristol is now looking for CCTV Operators to join their friendly team.

In a newly updated, high spec control room,  you will be joining one of the market-leading NSI Gold approved CCTV Monitoring and Alarm Receiving Centres in the UK, where their people are their greatest asset – read more if you want to become one too!

As a CCTV Operator your day to day duties will include:

  • Monitoring CCTV activity and images
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Updating and reporting on clients recorded information
  • Handling and management of alarms
  • Helpdesk support

You will be a great problem solver, with a keen eye for detail, you will have a professional telephone manner, wanting to provide the highest standard of customer service possible. You will have ideally worked within a CCTV monitoring position before and have a valid SIA CCTV License.

Hours and Salary:

The night shift - 8 pm – 8 am working 4 nights on, 4 nights off.

(you are required to complete 4 weeks of daytime training before reverting to night shifts)

Salary breakdown = 

£9.30 per hour during the probation period (£20,311 pa)

£10 per hour for nights (£21,840 pa)

In return you will receive:

  • SIA CCTV qualification (Company Funded)
  • Onsite car parking
  • £50 birthday bonus
  • Access to a wealth of discounts through Perkbox
  • Competitive holiday allowance
  • Living Wage accredited company
  • Nest Pension – 8% total
  • Pizza Fridays (last Friday of the month)
  • Free cinema ticket every month
  • Free coffee from Café Nero every week
  • Bonus for catching criminals
  • Socials
  • Complimentary refreshments like tea, coffee, milk, and bread.

Please apply today to discuss further!

Business Services

Client Accounts Administrator

Location: Central Bristol
Posted: 19/01/2022

Salary: £21000
Job Type: Permanent

Administrator £21,000 per annum + 10-15% bonus Permanent Do you want to work for a hugely successful and award-winning company tha...Read more


Administrator

£21,000 per annum + 10-15% bonus

Permanent

Do you want to work for a hugely successful and award-winning company that will genuinely support you in your career development?

Would you like to further your experience in administration and be part of a high performing team?

We are proud to be partnering a FTSE 100 company and the UK’s #1 investment platform for private investors.  They have enjoyed phenomenal success and growth over the past 18 months – and this shows no sign of slowing down.  They are now looking for great people who are looking to invest in their future to join them as Administrators working in their fabulous office in the heart of Bristol City Centre. 

 

The Job

As an Administrator working in a fast-paced and busy office environment, you will be passionate about providing the best support for teams across the business, working together with your team and department to provide the best results.  After a successful probationary period, you will have the opportunity to apply to progress by several levels in their renowned career progression framework before moving into team management if that’s what your career aspirations entail – and enjoy the salary increases this brings at each stage!

 

You will be provided with extensive training and ongoing support to ensure you can tailor your existing experience to this new environment.

 

The Perks

 

There are plenty! 

 

  • A great starting salary and annual discretionary bonus
  • Mon to Fri shifts between 8.00 a.m. to 6.00 p.m. (37.5 hours per week)
  • 25 days holiday and the option to buy up to 5 days more a year
  • An excellent pension scheme
  • Loads of discounts – gyms, bars and restaurant
  • Travel to work schemes – season ticket loans and cycle to work
  • Annual events, activities and social/sports groups
  • Flexible working and part-time opportunities
  • A tailored career development plan to support your career goals
  • And many more…

 

The Person

 

Do you have recent financial service experience? It could be in insurance or banking, pensions or investments.  It really doesn’t matter as long as you are keen to build on that knowledge and have bags of enthusiasm – oh, and you should be super friendly!

 

We have loads of great opportunities available to start in the New Year.  So, if this Administrator opportunity excites you, then we want to hear from you! 

Business Services

Administrator

Location: East Bristol
Posted: 19/01/2022

Salary: £19500
Job Type: Permanent

Customer Support Advisor - Administrator £19500 p/a Monday to Friday Office Hours - 37.5 hours per week Do you excel in treating c...Read more


Customer Support Advisor - Administrator

£19500 p/a

Monday to Friday

Office Hours - 37.5 hours per week

 

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy providing high-quality support as part of a vital customer support team?

Our client is looking to recruit several new Administrators as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Administrator position, our client is offering a competitive salary, excellent benefits, and weekday shifts, all while working in a state-of-the-art office with onsite parking.

The Role:

  • Providing high-quality administrative and process support
  • Ensuring all allocated processes are completed accurately and to a high quality
  • Ensuring all commercial and productivity targets are met
  • Developing knowledge and expertise in relation to products, process, and systems to enable maximum effectiveness in the role
  • Working closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the customer
  • Taking ownership of customer issues arising, working collaboratively with colleagues to ensure swift resolution
  • Proactively communicating and collaborating with colleagues across the company to ensure administrative and process tasks are completed accurately and to agreed SLAs
  • Identifying opportunities and driving improvements to simplify processes
  • Ensuring compliance training is completed on time, and completing documentation in a compliant fashion

The Person:

  • Previous customer service experience
  • Fantastic communication skills – both written and verbal
  • Excellent attention to detail and effective problem-solving skills

 

If you are keen to find out more or apply for this Administrator position, please get in touch ASAP. Interviews are taking place soon!

Business Services

Administrator

Location: East Bristol
Posted: 19/01/2022

Salary: £20,000 - £21,000
Job Type: Permanent

Customer Support Advisor – Purchasing £20,000 - £21,000 p/a Monday – Friday Office Hours – 37.5 hours per week Do you excel in tre...Read more


Customer Support Advisor – Purchasing

£20,000 - £21,000 p/a

Monday – Friday

Office Hours – 37.5 hours per week

 

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy providing reactive and proactive service?

Our client is looking to recruit several new Administrators as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal. As an Administrator, you will endeavour to understand your customers’ business and resolve their queries, whilst developing strong business relationships.

In return for this Administrator position, our client is offering a competitive salary, excellent benefits, and weekday shifts, all while working in a state-of-the-art office with onsite parking.

The Role:

  • Providing high-quality administrative and process support
  • Ensuring all allocated processes are completed accurately and to a high quality
  • Ensuring all commercial and productivity targets are met
  • Developing knowledge and expertise in relation to products, process, and systems to enable maximum effectiveness in the role
  • Working closely with colleagues across 1st Line Service and Field Sales teams to develop a strong understanding of the specific needs of the customer
  • Taking ownership of customer issues arising, working collaboratively with colleagues to ensure swift resolution
  • Proactively communicating and collaborating with colleagues across the company to ensure administrative and process tasks are completed accurately and to agreed SLAs
  • Identifying opportunities and driving improvements to simplify processes
  • Ensuring compliance training is completed on time, and completing documentation in a compliant fashion

The Person:

  • Previous customer service experience
  • Experience in following administrative processes
  • Previous order management or purchasing experience would be advantageous but it is not essential
  • Fantastic communication skills – both written and verbal
  • Excellent attention to detail and effective problem-solving skills

 

If you are keen to find out more or apply for this Administrator position, please get in touch ASAP. Interviews are taking place soon!

Contact Centre

Legal Expenses Claims Handler

Location: Central Bristol
Posted: 12/01/2022

Job Type: Permanent

Do you have insurance or financial services experience? Do you have a passion for going the extra mile for your customers? My clie...Read more


Do you have insurance or financial services experience?

Do you have a passion for going the extra mile for your customers?

My client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years.  They are currently looking for several Claims Handlers to join their vibrant claims team at their office in Bristol City Centre.  As a Claims Handler, you will manage a diverse range of claims, from commercial and personal contract disputes through to employment, medical negligence or motor claims.

In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity for ongoing development and progression.  Oh, and you’ll also get to work Monday to Friday 9.00 a.m. – 5.00 p.m. – no evenings or weekends here!

Daily duties and responsibilities of the Claims Handler to include;

  • Dealing with legal expenses claims on behalf of multiple insurers and brokers
  • Implementing the claims strategy and managing a claims workload
  • Assessing policies in detail to establish the level of cover in place
  • Reviewing complex claims
  • Making decisions and settling claims fairly and reasonably for customers and the business
  • Delegating claims to a panel of inhouse and external solicitors
  • Managing the customer experience and providing updates throughout the claim lifecycle
  • Answering a high volume of calls and making calls to assist with ongoing case management
  • Supporting workflow for the team
  • Working to ensure internal and external service levels are met

Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced insurance or financial services environment is required.  This is alongside a calm and patient yet resilient manner, which is required when dealing with challenging and emotional claims.

Due to ongoing restrictions the position will be training and working from home with a phased return to the office when appropriate and the likelihood of flexible working between both thereafter. 

If you think this varied role sounds like your cup of tea, then we would love to hear from you. 

 

Contact Centre

Quality Assurance Reviewer

Location: Central Bristol
Posted: 12/01/2022

Salary: £27,000 - £30,000 per annum DOE
Job Type: Permanent

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence? Are yo...Read more


Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?

Are you looking to further your quality assurance experience?

Our client is setting up a brand-new Quality Assurance team within their Underwriting department in Bristol, and they are looking for Quality Assurance Reviewers with previous QA / Audit experience to join them.  A
s a Quality Assurance Reviewer, you will be responsible for monitoring colleagues’ performance by conducting reviews of their underwriting activity against their individual or delegated authority and ensuring they meet company and regulatory standards. Depending on your experience, this could be for either personal lines, commercial lines or bespoke insurance.

This is an amazing opportunity because you will also be upskilled and developed to hold your own underwriting authority alongside the role – offering you not only a varied workload but also the confidence in being able to practice what you preach!

In return for the responsibilities of this Quality Assurance Reviewer role, full training is being offered, as well as recognition and reward through ongoing career development and the opportunity to study towards your Cert CII/ACII.  This is in addition to a market leading salary plus annual company performance bonus (up to 10%), excellent holiday entitlement and overall benefits package. 

Work-life balance is important to them, so you will only be required to work office hours between 8.00 a.m. and 6.00 p.m. (35 hours a week) with no evenings or weekends.  While you will be expected to spend at least half your time working in their fabulous office, you will also have the flexibility to work from home. 

Daily duties to include:

  • Reviewing underwriting activity through the monitoring of calls, emails and live-chat transcripts
  • Providing feedback and coaching on issues
  • Identifying and recommending wider development opportunities
  • Ensuring appropriate action is taken and team members are guided to improve their knowledge
  • Analysing and escalating common quality issues to mitigate risk
  • Influencing and supporting the shaping of development solutions across the wide business

Due to the nature of this Quality Assurance Reviewer role, previous experience operating within a similar role is required, although not necessarily within financial services and/or insurance. 

If you are interested in this Quality Assurance Reviewer role or would like to hear more details, then please contact me ASAP as our client is looking to move quickly on this role.  

Contact Centre

Underwriter - General Insurance - York

Location: Other
Posted: 12/01/2022

Salary: £19,000 - £23,000 per annum
Job Type: Permanent

Are you interested in starting a career in underwriting? Do you want to work for an award-winning financial services provider that...Read more


Are you interested in starting a career in underwriting?

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?

Our client has a number of exciting opportunities for dynamic and enthusiastic individuals to join their fast-paced Underwriting team at their Regional Service Centre in York.

Duties and Responsibilities

As a Personal Lines Underwriter you will be responsible for dealing with referrals from a network of agents regarding customer policies, including renewals, mid-term adjustments and new business. You will be trained to review and evaluate insurance risks across a variety of general insurance products (Motor, Home, Travel and Pet).

Your agents will be your customers, and you will enjoy building strong working relationships with them and delivering them a first class service. This will ultimately lead to a positive experience and outcome for the new and existing policyholders – providing them with products tailored to their needs and prices that are fair and consistent.

The majority of the referrals come through via phone, and so a big part of your role will include taking a high volume of calls. There is also a live chat function as an alternative way for the agents to interact with you.

Salary and Benefits

In return for the duties and responsibilities of this Personal Lines Underwriter role, full training is being offered, as well as reward through ongoing career development and the opportunity to gain recognised insurance qualifications (they will even give you a bonus when you pass them)! This is in addition to a market leading salary plus annual company performance bonus (up to 10%), excellent holiday entitlement and overall benefits package.

Work-life balance is important to them, so you will only be required to work office hours between 8.00 a.m. and 6.00 p.m. (35 hours a week) with no evenings or weekends. While you will be expected to spend at least half your time working in their fabulous office, you will also have the flexibility to work from home.

Skills and Experience

Due to the nature of the Personal Lines Underwriter role, previous underwriting experience is not essential but you will need to enjoy working on the phones and providing great customer service. Whatever your experience – insurance, financial services, contact centre, retail or hospitality – we would love to hear from you!

If this sounds like you and you would like more details, then please get in contact or apply ASAP as interviews are taking place now!

 

Contact Centre

Application Experience Advisor

Location: North Bristol
Posted: 10/01/2022

Salary: £27023.55 per annum
Job Type: Permanent

Do you want to work for one of Bristol’s premier customer service employers? Do you love working with customers? Our client, a mar...Read more


Do you want to work for one of Bristol’s premier customer service employers?

Do you love working with customers? 

Our client, a market leader in their field, is looking for Customer Service Advisors to join their friendly and buzzing contact centre team.  You will receive all the training needed and will have the best support going from your manager to deal with a variety of business partners as well as customer queries via several channels – telephone, email, live chat and WhatsApp. 

The Package

As a Customer Service Advisor, you will enjoy:

  • A fantastic basic salary
  • 27 days holiday in addition to bank holidays
  • 15% non-contributory pension
  • Private healthcare and life assurance
  • Full training and ongoing support
  • Career development and progression opportunities
  • Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Customer Service Advisor, you will be:

  • Responding in a friendly, supportive, helpful and timely manner to all business partners and customers
  • Providing accurate, relevant and useful information regarding all aspects of the company scheme and application process
  • Ensuring the complete and effective resolution of immediate queries or concerns at the first point of contact
  • Pro-actively taking ownership of any concerns to deliver the appropriate solution, and making recommendations to improve their performance
  • Maintaining the inhouse database and chasing missing information and effectively liaising with internal and external departments

The Person

Due to the nature of this Customer Service Advisor role, strong customer service experience is required.  This can be within any industry – retail, hospitality, contact centre – it really doesn’t matter as long as you demonstrate excellent communication, problem-solving and decision-making skills, along with bags of empathy. 

Your hours will be Monday to Friday shifts between 8.00 a.m. – 7.00 p.m. and 1 in 4 Saturday 9.00 a.m. to 5.00 p.m. (37 hours). You will also be required to work 3 out of 5 Bank Holidays.

After 3-months of office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home 2-3 days a week (and will be provided with a financial ‘comfort’ package to ensure you have all the equipment you need).      

The start date is 21st February and the assessment centre is taking place on the evening of Thursday January 20th, so please get in contact now if you would like to know more!

Contact Centre

Insurance Sales Advisor

Location: North Bristol
Posted: 10/01/2022

Salary: £20,000 - £23,000 per annum
Job Type: Permanent

Are you looking for a new sales role where you can choose to work from home and/or in an office? Do you enjoy developing relations...Read more


Are you looking for a new sales role where you can choose to work from home and/or in an office?

Do you enjoy developing relationships with new and existing customers?

Our client, an up and coming insurance brokers based in Aztec West, is looking for an Insurance Sales Advisor to join their small but buzzing team.  Speaking to new and existing van and motor policy holders, you will enjoy upselling additional products where required such breakdown cover and key cover.

You will receive 70% inbound calls from customers looking to discuss and take out a car or van insurance policy. You will make 30% outbound calls to customers to discuss a quotation they have received and whether they would like to take out the insurance policy. You will be confident over the telephone, being able to retain product knowledge to ensure your customer knows all of the benefits.

In return, you will get to work office hours with the flexibility of this being from your home and/or their office (after training is complete), not to mention a great salary and excellent bonus.  The harder you work and more motivated you are to sell, the better the reward –  how does an extra £400 - £500 per month sound?  This, along with a real opportunity to progress and develop your career as the team grows over the next 12 months! 

What you will be doing as an Insurance Sales Consultant

  • Contacting new and existing customers upselling additional insurance products
  • Explaining choices and providing recommendations demonstrating excellent product knowledge
  • Managing outbound and inbound calls in line with KPIs ensuring customer needs are met
  • Developing a pipeline of quality prospects and managing call backs and follow ups
  • Being committed to providing a high quality of experience to the customer
  • Updating CRM system accurately

What you need to have to be a successful Insurance Sales Consultant

  • Excellent sales and customer service skills and a professional call manner
  • Confidence in dealing with customers and the ability to multi-task
  • Fantastic organisational skills and attention to details
  • Great written and verbal communication skills
  • Outbound sales or telesales experience

Salary - £20,000 - £23,000 Dependant on experience + bonus

So, if you’re motivated and enthusiastic, and this Insurance Sales Advisor role sounds right up your street, then we want to hear from you!

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