Resource Planning Analyst

Location: East Bristol
Posted: 15/10/2021

Salary: £25,000 - £30,000
Job Type: Permanent

Resource Planning Analyst Permanent £25,000 - £30,000 Do you enjoy striving for customer excellence? Do you have strong analytical...Read more


Resource Planning Analyst

Permanent

£25,000 - £30,000

 

Do you enjoy striving for customer excellence?

 

Do you have strong analytical and problem solving skills?

 

Our client, a leading financial services provider, is looking for a new Resource Planning Analyst to join their small Customer Service Planning Team. You will play a vital role within the team by supporting the optimisation of the customer journey.

So, if you have a drive for customer excellence and are ready for your next challenge, this could be the role for you!

 

The Role:

  • Producing short, medium, and long term plans for Operations
  • Supporting operational teams in the process and optimisation of scheduling resource to best match customer demand
  • Carrying out detailed analysis to improve planning accuracy
  • Owning intra-day scheduling and shrinkage management process through WFM and other available tools
  • Identifying and highlighting performance/service risks to Operations
  • Assisting in the delivery of change work streams which will require strong working relationships and stakeholder
  • Supporting the development of CRM reporting and analysis
  • Developing propensity models to aid the understanding of behaviour and contact demand throughout the Customer Lifecycle
  • Forecasting Customer Demand (calls, emails, and webchat) to support resource planning and scheduling activities

 

The Person:

Due to the nature of this position, the successful candidate should have experience within a similar analytical role. The candidate will need to have strong analytical and problem-solving abilities, and excellent time management and organisational skills.

The successful candidate will also need to be skilled in Microsoft Office (Excel and Access) to an advanced level.

 

If this sounds like you, and you’re ready for your next analytical role, get in touch today to start your application!

Contact Centre

Customer Service Administrator

Location: North Bristol
Posted: 14/10/2021

Job Type: Contract/Temp

Customer Service Advisor - Temporary £9.90 per hour North Bristol – Thornbury Urgently needed due to increased business levels and...Read more


Customer Service Advisor - Temporary

£9.90 per hour

North Bristol – Thornbury

 

Urgently needed due to increased business levels and lots more customers!!

Our client is widely regarded as a market leader in their field and their products are of the highest quality. They are now looking for friendly Customer Service Advisors to join their team in continuing to deliver an exceptional level of service.

The Job:

You will be passionate about providing an outstanding level of customer service by identifying customer needs and offering the best customer experience for each enquiry. You’ll be handling orders and queries through a range of channels including telephone, email, and web chat.

Duties include:

  • Responding to all enquiries in a friendly and professional manner
  • Establishing and building relationships with internal and external customers
  • Working with your team to manage customer expectations
  • Recognising sales leads and escalating when appropriate
  • Supporting the business and the team’s objectives and targets
  • Delivering a professional, approachable, and warm service to customers
  • Following company procedure when dealing with conflict
  • Processing all orders accurately and securely

 

The Perks

  • Be rewarded with a great hourly rate
  • Work in a lovely office in North Bristol with onsite parking
  • Monday to Friday shifts between 8.00 a.m. and 6.00 p.m.
  • Have the backing of a close-knit team who really support each other

 

The Person

Due to the nature of this role, previous customer service experience is essential; this doesn’t have to be from an office environment, it can be from hospitality or retail environment looking to make the change to an office-based role! If you are passionate about customer service, are confident speaking on the telephone, professional, and friendly then please get in touch!

Interviews are taking place now for an immediate start

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