2nd Line IT Support Technician

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Do you have strong IT support experience?

Would you like to play an integral role in the smooth running of a large operation?

Our client, a global financial services company based in the City Centre, is looking for an experienced 2nd Line IT Support Technician to join their IT department.

This 2nd Line IT Support Technician will be responsible for supporting and maintaining the company’s IT systems, resolving any IT-related technical faults and queries, and for providing efficient IT support to all business users. This is in addition to supporting and maintaining the Microsoft Server desktop and laptop operating systems plus general maintenance of all IT-related hardware and software.

In return for the 4+ years’ experience required for this 2nd Line IT Support Technician position, there is a competitive annual salary on offer, plus the opportunity to gain exposure to a broad range of IT-related projects and activities to support ongoing development.

Duties of the 2nd Line IT Support Technician to include;

  • Providing efficient IT support to the business either face to face or remotely with defined SLAs, via the ticketing systems in place
  • Establishing and maintaining excellent working relationships with the business and offshore colleagues
  • Completing Microsoft Server desktop and laptop hardware builds and deployments
  • Managing Windows and VMware Server administration, including application and website management e.g.: - WDS, WSUS and anti-virus
  • Administering the Active Directory, including user configuration, group policy changes and GPO administration
  • Installing, upgrading and supporting software installations, including both in-house and off the shelf applications
  • Overseeing mobile phone administration
  • Supporting the implementation of Office 365 across the business, and resolving associated queries from email set-ups to system diagnostics
  • Troubleshooting, diagnosing and resolving faults and issues on the Microsoft Server and all desktop, laptop and mobile phone devices
  • Maintaining inventory and documentation for hardware and software assets, including licenses, network topology and diagrams, and installed applications
  • Quoting and managing Purchase Orders for IT hardware and software
  • Maximising and promoting system utilisation for all users by providing relevant training where necessary
  • Creating, implementing and managing certain IT-related processes and procedures
  • Undertaking small to medium-sized IT projects as instructed by the IT manager

This 2nd Line IT Support Technician position is busy, demanding and integral to the smooth running of the business. Therefore, the experience of managing several requests, incidents and projects simultaneously, alongside excellent communication skills is required.

If this 2nd Line IT Support Technician position sounds interesting, please get in contact or apply today.