‹ Back to search results

Contact Centre

Application Experience Advisor

Location: North Bristol
Posted: 10/01/2022

Salary: £27023.55 per annum
Job Type: Permanent

Do you want to work for one of Bristol’s premier customer service employers?

Do you love working with customers? 

Our client, a market leader in their field, is looking for Customer Service Advisors to join their friendly and buzzing contact centre team.  You will receive all the training needed and will have the best support going from your manager to deal with a variety of business partners as well as customer queries via several channels – telephone, email, live chat and WhatsApp. 

The Package

As a Customer Service Advisor, you will enjoy:

  • A fantastic basic salary
  • 27 days holiday in addition to bank holidays
  • 15% non-contributory pension
  • Private healthcare and life assurance
  • Full training and ongoing support
  • Career development and progression opportunities
  • Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Customer Service Advisor, you will be:

  • Responding in a friendly, supportive, helpful and timely manner to all business partners and customers
  • Providing accurate, relevant and useful information regarding all aspects of the company scheme and application process
  • Ensuring the complete and effective resolution of immediate queries or concerns at the first point of contact
  • Pro-actively taking ownership of any concerns to deliver the appropriate solution, and making recommendations to improve their performance
  • Maintaining the inhouse database and chasing missing information and effectively liaising with internal and external departments

The Person

Due to the nature of this Customer Service Advisor role, strong customer service experience is required.  This can be within any industry – retail, hospitality, contact centre – it really doesn’t matter as long as you demonstrate excellent communication, problem-solving and decision-making skills, along with bags of empathy. 

Your hours will be Monday to Friday shifts between 8.00 a.m. – 7.00 p.m. and 1 in 4 Saturday 9.00 a.m. to 5.00 p.m. (37 hours). You will also be required to work 3 out of 5 Bank Holidays.

After 3-months of office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home 2-3 days a week (and will be provided with a financial ‘comfort’ package to ensure you have all the equipment you need).      

The start date is 21st February and the assessment centre is taking place on the evening of Thursday January 20th, so please get in contact now if you would like to know more!