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Contact Centre

ARC Operator

Posted: 28/02/2020

Job Type: Permanent

Have you worked within a role that requires excellent customer service skills? Are you now looking for a role that offers that work/life balance?

The shift pattern here is a rotating 4 shifts on 4 days off: 7am – 7pm (for 2 weeks) and 7pm – 7am for 2 weeks)

Offering a competitive starting salary of £20225 with opportunities for this to increase.

If you are able to solve problematic situations, have brilliant listening skills and are able to multi-task (as this role has plenty of variety) then this could be the opportunity for you!

Your main duties will include:

  • Receiving incoming telephone calls, liaising with customers, clients and Security Companies
  • Monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV.
  • Handling and management of priority/life or Non-life alarms
  • Helpdesk Desk support to all clients and store staff
  • Updating and reporting on clients recorded information

The below is desirable but not essential

  • Worked within a contact centre environment or in a role where you are required to use the telephone
  • Excellent administration skills
  • Have a sound understanding of IT – inclusive of the Microsoft package

Full training will be provided, together with on-going relevant support and company-funded qualification

Own transport is recommended due to the location (Whitchurch) unless you live in the Hengrove/Headley Park/Bishopsworth/ area.