Do you have excellent customer service skills? Are you reliable, able to think on your feet and use your initiative?
Working in a secure NSI Alarm Receiving Centre, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV for a well-established market leader!
This role is telephone based and the ideal candidate will have the ability to solve problematic situations, have good listening skills and patience, offering customers assurance and clarity. The main duties are:
- Monitoring CCTV activity and images to determine what level of action needs to be taken
- Taking incoming telephone calls, liaising with customers, clients and security companies
- Handling and management of high priority/life or Non-life alarms
- Helpdesk desk support
- Updating and reporting on clients recorded information
There are 2 shift patterns you can apply for:
The day shift - 8am – 8pm working 4 days on, 4 days off
Salary breakdown =
£9 per hour during 3-month probation period (£19,656)
£9.20 per hour for days (£20,092)
Or
The night shift - 8pm – 8am working 4 nights on, 4 nights off.
(you are required to complete 4 weeks of daytime training before reverting to night shifts)
Salary breakdown =
£9 per hour during 3-month probation period (£19,656)
£9.70 per hour for nights (£21,184)
Please note: From 1st March salaries will be increasing too:
£9.30 per hour during probation period (£20,311 pa)
£9.50 per hour for days (£20,748pa)
£10 per hour for nights (£21,840pa)
In return you will receive:
- SIA CCTV qualification (Company Funded)
- Onsite car parking
- £50 birthday bonus
- Access to a wealth of discounts through Perkbox
- Competitive holiday allowance
- Living Wage accredited company
- Nest Pension – 8% total
- Recently updated, high spec control room
- Pizza Fridays (last Friday of the month)
- Free cinema ticket every month
- Free coffee from Café Nero every week
- Bonus for catching criminals
- Socials
- Complimentary refreshments like tea, coffee, milk and bread.
All offers of employment are subject to the receipt of satisfactory references from the previous 5 years employment history and vetting checks.
If this role is of interest, please contact me today!