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Contact Centre

CCTV Night Operator

Location: North Bristol
Posted: 14/10/2019

Salary: £21,184
Job Type: Permanent

Do you want to work for an industry-leading and award-winning CCTV Operating and Alarm Receiving Centre in North Bristol?

Working in a secure NSI accredited environment, you will be required to monitor various types of alarms, including but not limited to: Intruder, PA, Fire and CCTV for a well-established market leader!

The night shift= 8pm – 8am working 4 days on, 4 days off.

Salary =£21,184 (further pay increase after training and with experience)

This role is telephone-based and the ideal candidate will have the ability to solve problematic situations, have good listening skills and patience, offering customers assurance and clarity. The main duties are:

  • Monitoring CCTV activity and images to determine what level of action needs to be taken
  • Taking incoming telephone calls, liaising with customers, clients and security companies
  • Handling and management of high priority/life or Non-life alarms
  • Helpdesk desk support
  • Updating and reporting on clients recorded information

You will have the ability to multi-task and watch several CCTV screens simultaneously, whilst being able to use your judgement to determine the seriousness of the situation, – full in-depth training will be provided for at least the first 3 weeks.

No industry experience required although you must have worked over the telephonein your previous role (contact centre/ retail/ receptionist/ administrator/ hospitality/ alarm receiving centre/ helpdesk)

Some of the other benefits to include:

Some of the excellent benefits in return to include:

  • Onsite car parking
  • Company funded SIA CCTV qualification
  • £50 birthday bonus
  • Pizza Friday – company orders pizza on the last Friday of the month
  • 1x free cinema ticket per month
  • 1x free coffee per week
  • Access to a wealth of discounts through Perkbox

If successful you will attend a course to obtain the SIA CCTV qualification (Company Funded).

All offers of employment are subject to the receipt of satisfactory references from the previous 5 years of employment history and vetting checks.

If this role is of interest, please contact me to discuss further