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Contact Centre

Claims Call Handler - Travel

Location: Central Bristol
Posted: 02/12/2019

Job Type: Permanent

Do you want to work for the UK’s biggest travel insurance provider?

Are you passionate about delivering excellent customer service?  

If so, our client that boasts an office in a prime City Centre location is looking for several Claims Call Handlers to join their travel team

Dealing with various travel insurance claims from flight delays and lost baggage to early termination and holiday cancellation, the Claims Call Handler role offers an excellent opportunity for someone to further develop their customer service skills. 

Full training and ongoing support will be offered to the successful candidate.  A competitive annual salary and excellent holiday entitlement is also on offer, as well as the rare opportunity in this industry to work Monday to Friday office hours shifts between 8:00a.m. to 6:00 p.m. 

Daily duties to include:

  • Acting as the first point of contact for customers relating to new or ongoing travel insurance claims
  • Registering new claim applications on the internal system and capturing all relevant information
  • Ensuring the correct claims form is sent within 24 hours of notification
  • Advising customers about the progress of their ongoing claim and logging all correspondence 
  • Dealing with all enquiries in a professional and efficient manner in line with required service levels and standards
  • Meeting standards of customer service excellence
  • Adhering to external regulations and guidelines and internal policies and procedures
  • Understanding policy terms and conditions

Due to the nature of the Claims Call Handler role, it is important that the successful candidate demonstrates strong customer focus, communication and problem-solving skills.  While previous customer service, sales or claims experience is required, this does not necessarily need to have been gained in a contact centre environment.  Existing employees that have come from retail and hospitality backgrounds have all excelled in this role. 

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is interviewing now!