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Contact Centre

Claims Handler

Location: Central Bristol
Posted: 11/11/2019

Salary: 18500
Job Type: Permanent

Have you worked within an office environment before and now want to progress into the world of Claims as a Claims Handler?

Joining a global insurance group, doing business in over 100 countries across five continents, as a successful Claims Handler, you will be results orientated, a good negotiator and be willing to want to excel in your career.

As a Claims Handler you will be responsible for assessing, negotiating and settling insurance claims and providing a high quality of service to customers.

Hours: Monday – Friday 8:30am – 5:30pm

Salary: £18500

Other daily duties to include:

  • Managing travel insurance claims in accordance with the specific policy issued and instructions received from Underwriters
  • Liaising with customers and third parties to source required information and evidence in support of claim to ensure their timely settlement
  • Advising customers through inbound and outbound calls, about the progress and outcome of their claim
  • Negotiating claims settlements in a cost-effective manner, which is fair and reasonable to customers
  • Identifying and forwarding potentially fraudulent and false claims to the relevant department
  • Liaising with internal and external departments throughout the claims process, communicating accurately and effectively
  • Logging all correspondence, recording and updating relevant information on the claims system
  • Meeting standards of customers service excellence, as well as quality and productivity requirements
  • Dealing with all enquiries in a professional and efficient manner in line with required service levels and standards
  • Adhering to external regulations and guidelines and internal policies and procedures

Due to the nature of the Claims Negotiator role, good numerical and communication skills are crucial. Previous contact centre or office related experience is also required.

If you are interested in this position or would like to hear more details then please contact me ASAP as my client is looking to interview soon