Do you have insurance or financial services experience?
Do you have a passion for going the extra mile for your customers?
My client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years. They are currently looking for several Claims Handlers to join their vibrant claims team at their office in Bristol City Centre. As a Claims Handler, you will handle a diverse range of claims, from commercial and personal contract disputes through to employment, medical negligence or motor claims.
In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity to work to Monday to Friday 9.00 a.m. – 5.00 p.m.
Daily duties and responsibilities of the Claims Handler to include;
- Dealing with legal expenses claims on behalf of multiple insurers and brokers
- Processing new claims requests and triaging claims in order of priority
- Checking details with the customer and gathering further information
- Assessing policies in detail to establish the level of cover in place
- Making decisions and advising customers on whether their claim can be progressed
- Delegating claims to a panel of inhouse and external solicitors
- Managing the customer experience and providing updates throughout the claim lifecycle
- Answering a high volume of calls and making calls to assist with ongoing case management
- Supporting workflow for the team
- Working to ensure internal and external service levels are met
Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced insurance or financial services environment is required. This is alongside a calm and patient yet resilient manner, which is required when dealing with challenging and emotional claims.
If you think this varied role sounds like your cup of tea, then we would love to hear from you. Interviews taking place now to start in February!