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Claims Handler - Legal Expenses

Location: South Wales
Posted: 01/04/2021

Salary: £18,000 - £20,000
Job Type: Permanent

Do you have insurance or financial services experience?

Do you have a passion for going the extra mile for your customers?

My client is a market leading provider of legal expenses insurance that has enjoyed rapid growth in recent years.  They are currently looking for Claims Handlers to join their vibrant claims team at their office in Caerphilly.  As a Claims Handler, you will manage a diverse range of high net worth commercial claims, from employment and contract disputes through to indemnity and liability claims.

In return for this, you will receive fantastic training and ongoing support, a great salary and benefits, and the opportunity for ongoing development and progression.  Oh, and you’ll also get to work Monday to Friday 9.00 a.m. – 5.00 p.m. – no evenings or weekends here!

Daily duties and responsibilities of the Claims Handler to include;

  • Dealing with legal expenses claims on behalf of a leading commercial insurance broker
  • Implementing the claims strategy and managing a claims workload
  • Assessing policies in detail to establish the level of cover in place
  • Reviewing complex claims
  • Making decisions and settling claims fairly and reasonably for customers and the business
  • Delegating claims to a panel of inhouse and external solicitors
  • Managing the customer experience and providing updates throughout the claim lifecycle
  • Answering a high volume of calls and making calls to assist with ongoing case management
  • Supporting workflow for the team
  • Working to ensure internal and external service levels are met

Due to the nature of this Claims Handler role, experience of delivering excellent customer service in a fast-paced insurance or financial services environment is required.  Applications from graduates and law graduates looking for their first opportunity within a legal setting will also be considered.  This is alongside a calm and patient yet resilient manner, which is required when dealing with challenging claims.

Due to ongoing restrictions the position will be training and work from home with a phased return to the office when appropriate and the likelihood of flexible working between both thereafter. 

If you think this varied role sounds like your cup of tea, then we would love to hear from you.  Interviews taking place in mid-April to start in early May.