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Communications Centre Operator

Location: South Bristol
Posted: 16/09/2022

Salary: £21,000
Job Type: Permanent

Do you have excellent customer service skills? Are you looking to join a friendly small team?

My client based in South Bristol is looking for a Communications Centre Operator to join their team.

The working hours are

Monday – Friday: 8:30 – 5 for the first 4 weeks, after this you need to be flexible 24/7 working 8 hour shifts, 37.5 hours per week.

Salary: £21000

Daily duties to include:

  • Processing all incoming telephone calls by following the client’s procedures in accordance with client instructions
  • Prioritising incoming telephone calls through the database
  • Organising and making outgoing calls to clients to arrange maintenance bookings with the engineer
  • Action all emails that filter through the Helpdesk
  • Ensuring accurate records are entered and maintained
  • Be dual trained in both the Alarm Receiving Centre and Helpdesk
  • Ensuring all alarms and data received into the Communications Centre is processed in accordance with the requirements of Industry Standards

All offers of employment are subject to the receipt of satisfactory references from previous employment history, police (CRB check), and a credit check.

Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area.

Please contact me today if you are interested in this opportunity as the client is looking to interview ASAP