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Location: Central Bristol
Salary: £50,000 - £55,000 p/a
Job Type: Permanent
Contact Centre Operations Manager
Bristol-based (some hybrid working)
Do you have contact centre senior leadership experience?
Have you worked in a regulated industry i.e. energy, insurance, investments?
My client, a market leader in their field, is recruiting for two experienced contact centre Operations Managers – one permanent and one on a 12-month fixed term contract.
This is a great opportunity to step into an incredible business – one where you will lead, motivate, and mentor 6-8 team leaders and their frontline customer service teams in meeting service delivery and call quality targets. You will also ensure a brilliant customer experience and drive operational excellence and efficiency through continuous process review and improvement.
In return you will receive a competitive salary, an annual bonus of up to 20%, and a fantastic benefits package.
If you’re interested in getting further details, then please apply today or contact us for a confidential chat.