Are you an experienced Team Leader with a passion for customer service?
Do you have previous experience within Credit Control at Advisor, Senior Advisor or indeed Team Leader level?
Our client is looking to recruit an experienced Team Leader to drive the performance of a Credit Control/Collections team. Leading from the front, the successful Team Leader coach and motivate their team in tailoring payment solutions for both vulnerable customers and SME businesses.
In return for this Credit Control Team Leader position, our client is offering a competitive salary, excellent benefits, and weekday shifts, all while working in a state-of-the-art office with onsite parking.
Daily duties and responsibilities:
- Leading a team to achieve all individual, team and business KPIs – managing day to day resourcing and workflow management
- Ensuring a consistent high level of quality service standards are provided to internal and external customers
- Providing feedback and coaching to ensure individual competency and team performance – reviewing performance targets, outputs and behaviours
- Completing monthly performance reviews and implementing performance development plans as needed
- Ensuring all HR policies and procedures are consistently adhered to – completing supporting documentation and utilising formal processes
- Training and succession planning to develop, engage and retain competent team members
- Providing operational and subject matter guidance for all team processes
- Collaborating with other operational teams to reduce handoffs and costs and improve customer satisfaction
- Identifying, proposing and implementing business improvements, and supporting strategic change initiatives through to completion
- Reporting on team metrics daily, weekly and monthly
Skills and experience required:
- Previous Team Leader experience is essential
- Credit Control experience at Advisor or Senior Advisor level would be preferred
- Relevant Financial Services experience in the areas of Lending, Collections or Debt Recovery will also be considered
- Outstanding people and communication skills
If you are keen to hear more or apply for this Team Leader position, then please get in contact ASAP.
Please note, that this Team Leader role will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.