Are you an experienced Credit Controller, Collections or Debt Recovery Advisor who places the customers’ needs first?
Do you excel in treating customers fairly and putting them at the forefront of everything you do?
Our client is looking to recruit a new Credit Control team to join their existing department. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.
In return for this Credit Controller position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 8.00 p.m., all while working in a state-of-the-art office with onsite parking.
As a Credit Controller, you can expect to will deal with a high volume of inbound and outbound calls, working with a mixture of vulnerable customers and SME businesses.
Daily duties and responsibilities:
- Handling 60-80 calls a day, both inbound and outbound
- Chasing and collecting payments via telephone, letter and email
- Dealing with and solving queries on invoices with both internal departments and external customers
- Supporting vulnerable customers and ensuring that all customers requiring additional assistance are aware of all available options
- Monitoring and placing of all standing order and direct debit mandates
- Ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
- Maintaining credit control records ensuring contact records are accurate and up to date at all times
- Working to KPIs to ensure that all agreed objectives are met, predominantly around call and cash collection targets
Skills and experience required:
- Previous experience in a Credit Control, Collections, Debt Recovery focussed role
- Strong customer service experience
- Outstanding telephone manner with the ability to influence others
- Fantastic communication skills – written, verbal, reporting and presenting
- Excellent time management, planning, organisational and delegation skills
If you are keen to hear more or apply for this Credit Controller position, then please get in contact ASAP. Our client is looking to start interviewing next week for successful people to start asap!