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Location: North Bristol
Job Type: Permanent
Our client based in North Bristol is looking to recruit a Senior Customer Service Representative to join their friendly and busy team on a 9- 12-month fixed term contract. Passionate about delivering a one-call resolution to their customers, their primary focus is to put the customer at the forefront of everything they do. The role will require you to successfully manage complex and unplanned events and provide outstanding case management. This is while being rewarded with a market-leading salary and benefits package.
The hours for this 9–12-month fixed term contract Senior Customer Service Representative are 35 hours a week Monday – Friday 8.00 a.m. – 4.00 p.m. or 9.00 a.m. – 5.00 p.m. or 10.00 a.m. – 6.00 p.m.
Daily responsibilities of the Senior Customer Service Representative will include:
This is an exceptional opportunity for an experienced Senior Customer Service Representative who is looking to join a company that is a brand leader and employer of choice in their industry. Due to the nature of this position, it is essential that the successful candidate has previous customer resolution experience and experience of case management.
If you are interested in this role or would like more details, then please get in contact ASAP to discuss. Please note that in light of the current Covid-19 lockdown, the interview and onboarding process will be virtual. The position will be based remotely, however as the lockdown eases the position will move to an office and homeworking blended solution. Due to this, it is essential that you can commute to Bristol for work on a daily basis.
Customer Account Manager