Do you pride yourself in delivering high-quality customer service?
Are you looking for a new challenge within a growing and successful company?
Our client is looking to recruit a Customer Complaints Officer to join their existing team. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.
In return for this Customer Complaints Officer position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 8.00 p.m., all while working in a state-of-the-art office with onsite parking.
You will be acting as first point of contact for customer complaints and aiming to resolve them within company guidelines and policies. Other duties will include:
- Liaising with internal and external personnel to manage all complaints and ensure compliance with all regulatory requirements
- Identifying any issues working with the correct personnel to resolve them
- Assisting management with developing company policy regarding complaints
- Ensuring all required reporting is completed in a timely manner
- Maintaining accurate records of all complaints on the internal systems
- Supporting ongoing training requirements for new and existing employees
- Working with manufacturers and in-house engineers to ensure the resolution of technical cases
Due to the nature of this role, you should have previous customer-facing experience along with:
- Excellent written and verbal communication skills
- Strong problem solving and organisations skills
- An understanding of how to work within legislative guidelines
If this role is of interest to you, please apply today! Our client is looking to start interviewing next week for successful people to start asap!