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Contact Centre

Customer Sales Advisor

Location: North Bristol
Posted: 20/06/2022

Salary: £19,000 - £21,000 DOE
Job Type: Permanent

Do you want to represent some of the UK’s most prominent vehicle brands?

 

Are you a motivated and driven individual keen to pursue or further a career in Insurance?

 

Pear Tree Recruitment is delighted to be working with a leading insurance provider. Based in North Bristol, our client is a leading motor manufacturer insurer, boasting exclusive partnerships with 11 of the UK’s most prominent vehicle brands.  These include, Jaguar, Land Rover, Volvo, Suzuki, Kia, Hyundai and many more. 

 

Due to ongoing success, our client is now looking to grow their team of Customer Sales Agents to work in their state-of-the-art contact centre in Aztec West.  The Customer Sales Agent will be responsible for taking incoming calls regarding setting up a free 7-day insurance policy. You will need to have fantastic customer service skills whilst up-selling additional products.

 

In return for this opportunity, our client is offering full training and ongoing support and development to the successful candidates, alongside a competitive annual salary, there is also a great overall benefits package available.  This includes 21 days holiday that will increase to a maximum of 25 days, a contributory pension scheme, life assurance and the opportunity to gain insurance qualifications.  The office in Aztec West is easily accessible by public transport and there is onsite parking available.

 

You will be part of one of the most important teams, on the frontline speaking to customers to deliver an exceptional service. Duties to include:

  • Receiving inbound calls to process renewal invitations, 7-day cover notes and converting quotes to policies
  • Promoting additional products available
  • Email correspondence
  • Taking ownership of all general queries to resolution
  • Cancellations, mid-term adjustments and payment queries

For this role the hours are: Monday – Thursday 8.30 – 19.30, Friday 9.00 – 18.00 and Saturday 9.00 – 17.00 (1 in 3) (with the time off in lieu), the rota is more sided to early shifts rather than late shifts, 37.5 hours per week.

 

If you are interested in this position or would like to hear more details, then please contact me ASAP as the client are keen to interview.