Customer Service Advisor
Permanent
£20,000 plus OTE = £25,000
Superb opportunity to work in the office of a busy car dealership where you’ll be assisting customers over the phone, email and live chat. Your role will be to contact customers who have asked for a call back and helping them with information on the vehicles they’re interested in.
You’ll have full training and a great team to support you. You’ll bring enthusiasm, excellent customer service skills and a real desire to provide great service at every opportunity.
Typical duties:
- Dealing with customer enquiries: phone, email and live chat
- Converting enquiries into reservations and test drive appointments
- Logging customer enquiries onto the company’s CRM system
- Retrieving information from the company website and company stock database
- Providing excellent knowledge and understanding to all customer enquiries at the first point of contact
- Using various computer systems and databases
- Working as part of a successful team, communicating information in a timely and comprehensive manner
*Please note that this role includes weekend work. The standard working week offers 1 day off during the week and 1 day off at the weekend.
Please apply today as interviews will be held as soon as possible.