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Contact Centre

Customer Service Advisor

Location: North Bristol
Posted: 28/09/2020

Job Type: Contract/Temp

Are you passionate about customer service?

Do you have an excellent telephone manner?

Our client, based in an easily accessible area of North Bristol, is looking for an Outbound Customer Service advisor to join their busy team for an initial period of 3 months. This position is to start immediately.

The client is offering an extremely competitive hourly rate, free onsite parking, and some home working flexibility. The hours for the position are Monday – Friday 9.30 a.m. – 5.30 p.m. 35 hours a week.

Daily duties will include:

  • Contacting customers to ensure that they have the correct paperwork and assisting when the paperwork has expired
  • Liaising with 3rd parties to ensure that deadlines are adhered to
  • Processing information on to the inhouse database and ensuring that it is all entered accurately
  • Investigating missing information and utilising various sources and channels to locate and provide accurate information
  • Providing exemplary customer service while also ensuring that the demands of the business are met
  • Pro-actively taking ownership of queries and delivering the appropriate solution
  • Effectively liaising with internal and external departments
  • Adhoc administration duties that are required to support the team.

 

Due to the nature of this role, the previous office-based customer service experience is required although this does not necessarily have to be from a contact centre environment. The successful candidate should be able to demonstrate excellent attention to detail, problem-solving, and decision-making skills.