Do you provide excellent customer service on a daily basis?
Do you want to work in a small team rather than in a large contact centre environment?
Our client, based in North Bristol, is looking to recruit a Customer Service Advisor to join their friendly and busy team on a temporary basis for a 2-month period to start on 1st October. Passionate about delivering a one call resolution to their customers, their primary focus is to put the customer at the forefront of everything they do.
The hours for the Customer service advisor role are 35 hours a week Monday-Friday between 8.30 a.m. – 5.30 p.m.
Daily responsibilities of the Customer Service Advisor will include:
- Managing customers through their journey and ensuring that excellent customer service is always given
- Liaising with internal departments and third parties daily to help the customers through their journey
- Dealing with escalated situations and complaints in a pro-active and professional manager whilst providing a “one stop shop solution” for customers
- Liaising heavily with customers daily to update them on the progress of their application and making decisions with customers on cost effective solutions
- Negotiation with suppliers and 3rd parties to overcome situations and enhance the customers application
- Compiling correspondence to customers via email and letter to confirm actions and/or changes that have been agreed
- Assisting customers with the online support system and guiding them through steps they might not understand
- Acting as the primary point of contact for the customer from initial application to delivery of their product
- Maintaining and updating the inhouse database of all the customers details
- Working to and exceeding departmental SLAs and KPIs
This is an exceptional opportunity for an experienced Customer Service Advisor to join a company that is a brand leader and employer of choice in their industry. Due to the nature of this position, it is essential that the successful candidate has previous customer resolution and strong telephone experience. If you are interested in this role or would like more detail, then please get in contact ASAP to discuss.