Job Details

Do you excel in treating customers fairly and putting them at the forefront of everything you do?

Do you enjoy working with business partners on a daily basis and ensuring outstanding service levels are achieved?

Our client is looking to recruit several new Customer Service Advisor as their department grows due to ongoing success. Our client prides themselves on offering tailored solutions to meet their individual customer’s needs, working with that customer to reach a common goal.

In return for this Customer Service Advisor position, our client is offering a competitive salary, excellent benefits, and weekday shifts between 8.00 a.m. – 6.00 p.m., all while working in a state-of-the-art office with onsite parking. 

Daily duties and responsibilities:

• Managing high volumes of incoming telephone and email communication on behalf of 3rd parties, showing initiative in resolving queries with a focus on quality of service and resolution. 
• Liaising with internal and external departments to gather relevant information to best deal with the customers enquiry.
• Developing and maintaining a comprehensive knowledge of finance products.
• Proactively looking for opportunities to improve service delivery and customer satisfaction and making suggestions as appropriate, ensuring line manager is fully informed of any issues which may impact the business.
• Understanding customer’s multiple business channels and business processes/systems ensuring their requirements are responded to within specified service level.

Skills and experience required:

• Previous experience in a telephone-based position
• Strong customer service experience
• Outstanding telephone manner with the ability to influence others
• Fantastic communication skills – written, verbal, reporting and presenting
• Excellent time management, planning, organisational and delegation skills

If you are keen to hear more or apply for this customer service position, then please get in contact ASAP.  Our client is looking to start interviewing next week for successful people to start ASAP! 

Please note, that the successful Customer Service Advisor will be based in the office not at home, and all necessary Covid-19 measures have been put in place to ensure your safety.