Customer Service Advisor

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Customer Service Advisor

£19,360 p/a

North Bristol – Thornbury

 

Do you want to work for a business that has enjoyed phenomenal growth in the past 12 months?

Are you looking for a customer service career where you will be integral to their ongoing success?

Our client is widely regarded as a market leader in their field and their products are of the highest quality. They have certainly been in the right place at the right time during the past 12 months and have grown 50% in that time! They are now looking for friendly Customer Service Advisors to join their friendly team in continuing to deliver an exceptional level of service.

The Job:

You will be passionate about providing an outstanding level of customer service by identifying customer needs and offering the best customer experience for each enquiry. You’ll be handling orders and queries through a range of channels including telephone, email, and web chat.

Duties include:

  • Responding to all enquiries in a friendly and professional manner
  • Establishing and building relationships with internal and external customers
  • Working with your team to manage customer expectations
  • Recognising sales leads and escalating when appropriate
  • Supporting the business and the team’s objectives and targets
  • Delivering a professional, approachable, and warm service to customers
  • Following company procedure when dealing with conflict
  • Processing all orders accurately and securely

 

The Perks

  • Be rewarded with a great basic salary
  • Work in a lovely office in North Bristol with onsite parking – phew say the drivers!
  • Monday to Friday shifts between 8.00 a.m. and 6.00 p.m.
  • Have the backing of a close knit team who really support each other
  • Enjoy ongoing development and potential progression opportunities as the team grows
  • And many more…

 

The Person

Due to the nature of this role, previous customer service experience is essential; this doesn’t have to be from a call centre environment, it can be from hospitality or retail environment looking to make the change to an office-based role! If you are passionate about customer service, are confident speaking on the telephone, professional, and friendly then please get in touch!

Interviews are taking place now for an immediate start!