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Customer Service Advisor

Location: South Bristol
Posted: 19/08/2019

Salary: 18500
Job Type: Permanent

Are you passionate about delivering excellent customer service over the telephone, but want to work office hours?

If so, our client based in South Bristol is looking to recruit an experienced Customer Service Advisor to join their existing team. The successful Customer Service Advisor will join a friendly, professional team based in an office environment. The company is committed to putting the customer at the heart of everything they do, and the successful candidate will have a proven track record of having the same approach.

In return, the successful Customer Service Advisor will enjoy 25 days holiday plus bank holidays and additional holiday between Christmas and New Year, along with other competitive benefits, including pension, cycle to work scheme and free onsite parking.

General responsibilities of the Customer Service Advisor will include:

  • Responding professionally and effectively to customer calls relating to products and product codes, prices and orders, and other ad hoc enquiries
  • Making recommendations to customers about additional products to complement those they already have
  • Providing quotes to customers in a timely and accurate manner
  • Processing all information and conversations through the inhouse database
  • Liaising with internal and external departments to gather information for customers and providing feedback to them
  • Dealing with any customer complaints in a professional manner and ensuring that they are resolved quickly and professionally

Our client is keen to get the right person in place ASAP, so if you are interested or you would like to hear more information, please get in contact!