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Customer Service Advisor

Location: East Bristol
Posted: 26/08/2022

Salary: £21,000 - £25,000
Job Type: Permanent

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Working as part of an international financial services firm with a Bristol base, you’ll be joining the customer service team with responsibility for the account management of business customers.  As a leading company in their sector, several roles have been created as a result of company growth.  It’s an exciting time to join the business!

Salary:                     £21,000 - £25,000 depending on experience.

Location:                Bristol, BS16 with on-site parking.

Role:                      Business Account Manager / Customer Service, permanent.

Benefits:                Pension scheme, 25 days holiday, study leave, volunteering days,
EV charging points, bike storage, shower and changing facilities …

You’ll be a professional first point of contact for business customers, with super communication skills which will enable you to build relationships with key points of contact.

You’ll be a real team player, working collaboratively with the rest of the department to ensure customer needs are met.

Accountable.  You’ll enjoy taking ownership of tasks and will work through a variety of tasks including quotes, orders and purchases with your customers.

Always working within agreed service levels; you’ll have a keen eye for detail and will enjoy working accurately and to high standards.

Proactively manage the renewals process across a portfolio of business customer accounts, ensuring you provide a complete account management service, finding solutions and seeking opportunities to increase business levels.

Essential Criteria

  • Previous experience within a Customer Service environment, ideally working with business customers
  • Excellent communication skills: written, verbal, report writing and presenting 
  • Excellent time management, planning, organisational skills 
  • Self-motivated with the ability to take ownership

This is a lovely opportunity to take our customer service skills to the next level and be rewarded accordingly with a great salary and benefits package.  If you’ve got most of the experience we’re looking for – please get in touch asap!