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Customer Service Advisor

Location: Other
Posted: 03/02/2023

Salary: £21,450 p/a
Job Type: Permanent

Tunbridge Wells

Hybrid – 3 days at home 2 in the office

Do you want the opportunity to work for a hugely successful, worldwide insurance company that offers ongoing career progression?

Are you someone who cares about delivering exceptional service and putting customer needs first?

Our client is a market leader in their field and are looking for Customer Service Advisors to join their growing team! This is an exciting entry-level opportunity for anyone who’s looking to get their foot in the door of an established company.

No experience? No problem! This role offers full training over a 6-week period within our client’s Tunbridge office. Following the training period, there is the opportunity for flexible and hybrid working!

This role is working Monday to Friday with shifts between the hours of 8am and 8pm and 1 in 5 Saturdays 9am – 5pm. There are also part time opportunities available.

In return for this exciting role, you will receive a great starting salary, and a benefits package including:

  • Performance related annual bonus of approximately 5.5% of your annual salary
  • Contributory pension scheme (up to 12% employer contributions)
  • Life assurance (up to 10x annual salary)
  • 25 days annual leave plus Bank Holidays
  • Employee discounts
  • Gym benefits

Daily duties will include:

  • Answering calls from brokers, customers & other business areas
  • Managing customer queries and making policy adjustments whilst on the phone
  • Assisting with premium payments whether that be setting up direct debits or obtaining card details via our payment system
  • Responding to customers digitally, by responding to emails and live chat

Due to the nature of this role, a passion for delivering excellent customer service is essential! You’ll need to have strong written and verbal communication skills to liaise with all internal and external personnel. You will also need to be comfortable with multitasking, so organisation is key here!

If this role sounds like the next challenge for you, please apply today!