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Contact Centre

Customer Service Coordinator - Temp to Perm

Location: Central Bristol
Posted: 29/11/2021

Salary: £10.01 - £12.42
Job Type: Contract/Temp

Does working with people give you real job satisfaction?

Do you want to work in a fast-paced environment where you will play an integral part of a team?

Would you like the flexibility to work in the office or from home to suit you?

My client is a leading provider of agency staff within the healthcare industry.  Their services include care and support at home for the elderly, dementia sufferers and those with challenging behaviours, as well as patients requiring complex, palliative and end of life care.  This is a fast-paced industry that relies on exceptional healthcare workers (healthcare assistants, registered nurses etc) and the role of Customer Service Coordinator is integral in identifying and recruiting them.

Working as part of their successful central services contact centre team, your role of Customer Service Coordinator will see you speaking to applicants through inbound and outbound calls and guiding them through the recruitment process.  No recruitment experience?  No problem – you’ll receive office-based training to get you up to speed and you’ll then be able to choose whether you work in the office, from home, or both.  

This temporary to permanent Customer Service Coordinator role is offering a great hourly pay rate that will vary depending on the hours you work.  These are Monday to Friday shifts between 8.00 a.m. and 8.00 p.m. (week 1 8.00 a.m. – 4.00 p.m., week 2 10.00 a.m. – 6.00 p.m., and week 3 12.00 p.m. – 8.00 p.m.) and 1 in 3 Saturdays 8.00 a.m. and 4.00 p.m. – 37.5 hours a week.   

As a Customer Service Coordinator you will be undertaking a variety of tasks, including;

  • Screening applicants over the telephone, discussing their experience and associated qualifications/licenses, availability for shifts, pay and location requirements etc
  • Booking successful applicants in for an interview at one of their regional branches
  • Supporting onboarding through checking Right to Work documentation and processing DBS/reference checks
  • Liaising with and providing updates to applicants and regional branches
  • Ensuring applicants receive a high quality service throughout the recruitment process

While recruitment experience isn’t necessary for this Customer Service Coordinator role , you will need to have great communication skills and previous customer service experience.  This could be within contact centre, retail, hospitality – or maybe you’re working in or have worked in care/healthcare and fancy moving into an office environment.  We want to hear from you!