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Customer Service Executive

Location: Gloucestershire
Posted: 27/01/2023

Salary: £23,000 p/a
Job Type: Permanent

Monday to Friday with Hybrid working options

40 hours per week, including rotational Bank Holidays

Do you need a new and exciting opportunity to join an award-winning business as a Customer Service Executive?

Do you have exemplary customer service skills? From, maybe, retail/hospitality/call centre/office?

Our client, based in Quedgeley, is looking for a Customer Service Executive to join their friendly and welcoming team. A company that truly recognises your achievements and invests in its people. With significant plans to accelerate their growth over the coming years domestically and internationally, now is an exciting time to join the team!

Your daily duties will include:

  • To advise and support your customers before, during and after they buy the best products for their needs
  • Design the customers product to their specifications using the design and CAD software
  • Answering customer queries via a multitude of contact channels
  • Communicate with Direct Consumers, Tradespeople and Companies over a multitude of brands
  • Manage the complete customer journey from quote, to purchase, to production, to delivery, to post-sale and will be required to ensure all stages are updated fully and correctly
  • Processing sales, calculating shipping costs, keeping up to date with stock and promotions
  • Investigating and solving customers' problems, which may be complex
  • Arranging services for customers, such as redeliveries or repairs
  • Taking payment for goods or services as well as issuing refunds or compensation to customers.
  • There will be a requirement for you to “follow up” on any quotes you have done and convert them to a full product purchase

In return you will receive full company benefits and the opportunity to join a rapidly growing organisation, where their people are their most important asset!

Interviews are taking place shortly, please apply today to discuss further.