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Contact Centre

Customer Service Representative

Location: South Bristol
Posted: 18/11/2020

Salary: £20225
Job Type: Permanent

We have 3 vacancies with our client in Whitchurch who are looking for Customer Service Representatives to join them immediately.

You’ll be part of a super friendly team who are service driven and always go that extra mile to ensure every customer is happy.  The team are based in an alarm receiving centre and handle calls round the clock from business across the country. Calls vary from suspected break ins, fire alarms and general security breaches; it’s the job of the Customer Service Representative to respond correctly.

You’ll need to follow strict protocol to handle each case and will assess the level of risk / damage before taking further action.  Each client has an agreed service level and process to follow so you’ll regularly be updating and refreshing your knowledge of these in order to react accordingly.

You’ll need excellent attention to detail, solid experience of working with computers and superb communication skills, both verbal and written.  The role will suit a problem solver, someone who can multitask and work swiftly in an ever-changing and occasionally pressured environment.

Additional duties include working with the facilities management team to cover a variety of tasks for your clients.

This is a fantastic opportunity to join an established and reliable organisation with a strong salary and benefits package.

*Applicants MUST be able to commit to the shift patterns on 4 days on / 4 off / 4 nights on / 4 off on a rotation basis with each day shift working from 7am – 7pm and the night shifts working from 7pm through to 7am*

*Applicants must be confident that they will pass a credit check and DBS disclosure*