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Customer Service Underwriter - York

Location: Other
Posted: 05/08/2022

Salary: Up to £24,000 per annum
Job Type: Permanent

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Do you have a passion for customer service?

Do you love talking to people?

Our client is an award-winning and customer-focussed insurance company in York.  Due to ongoing success, they are looking for enthusiastic Customer Service Advisors to join their underwriting team at their Regional Service Centre in York.    

Duties and Responsibilities

As a Customer Service Advisor, you will be fully trained to review and evaluate risk across a variety of personal insurance products (Motor, Home, Travel and Pet). 

You will assist a network of agents who deal directly with their customers with renewals and mid-term adjustment of existing policies and the set-up of new policies.

The agents will be your customers, and you will enjoy building strong working relationships and delivering them a first class service mostly via phone and with some live-chat.   

Most of these come via phone, and although our Agents can also interact with you via a live-chat function, a large part of your role will be receiving a high-volume of phone calls.

Salary and Benefits

  • A market leading salary of up to £24,000 depending on your experience
  • Annual company performance bonus (up to 10%)
  • The opportunity to gain recognised insurance qualifications (plus a bonus when you pass them)!
  • 25 days holiday plus the option to buy more
  • Excellent overall benefits package
  • Full training and ongoing career development

Work-life balance is important to them, so you will only be required to work office hours between 8.00 a.m. and 6.00 p.m. (35 hours a week) with no evenings or weekends.  They also have a hybrid working model which means that once you’re up to speed, you will the flexibility to work from home up to 80% of the time.

 

Skills and Experience

Whatever your experience – insurance, financial services, contact, retail or hospitality – if you love working with people and are happy to be on the phones, we would love to hear from you!