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Customer Support Coordinator

Location: North Bristol
Posted: 18/01/2021

Job Type: Permanent

Do you enjoy resolving issues in a customer-focused way?

Are you looking for an administration role that enhances your customer service skills?

Our client based in North Bristol is looking to recruit a Customer Support Coordinator to cover for an internal secondment. The role is a 6-9 month fixed term contract to cover this internal move.  The Customer Support Coordinator position is perfect for someone that is passionate about completing tasks to a high standard with excellent attention to detail. Whilst also maintaining the high level of customer service that is the major focus for the company. A strong background in Customer Service and excel (V-look ups and pivot tables) is an essential part of the position.

 

The successful customer support coordinator will receive an excellent annual salary, Monday – Friday office hours (35 hours a week), parking, and a highly competitive overall package. Although due to the current situation there will also be a homeworking solution available.

 

The Customer Support Coordinator’s daily duties for this role include:

  • Maintain sound relationships with other departments and external parties
  • Process all cancellations and amended sales within agreed KPI.
  • Process application requests for suppliers, owning the end-to-end process in line with the agreed KPI’s including credit applications within SLA.
  • Managing the appeal process either via email or phone for rejected applications.
  • Process credit reviews in line with policy.
  • Investigating and resolving discrepancies and non-payments by proactively contacting debtors to obtain payment for arrears in conjunction with the Credit Analyst.
  • Co-ordinate the sale of surplus stock to approved suppliers and log all appropriately.
  • Carry out all additional work as requested
  • Completing the stationary order

The successful candidate will have a strong customer service background and will be able to show high attention to detail in order to complete and amend services accurately. Experience of using Microsoft Office products and other software is also desirable.

 

If you have interested in this role please get in contact ASAP.