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Contact Centre

Dealer Service Advisor

Location: North Bristol
Posted: 30/04/2021

Job Type: Permanent

Do you want to work for one of Bristol’s premier customer service employers?

Are you passionate about delivering the best customer service?

Our client, a market leader in their field, is looking for Customer Service Advisors to join their friendly and buzzing contact centre team.  You will receive all the training needed and will have the best support going from your manager to deal with a variety of business partners as well as customer queries via several channels – telephone, email, live chat and WhatsApp. 

The Package

As a Customer Service Advisor, you will enjoy:

  • A fantastic basic salary
  • 27 days holiday in addition to bank holidays
  • 15% non-contributory pension
  • Private healthcare and life assurance
  • Full training and ongoing support
  • Career development and progression opportunities
  • Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Customer Service Advisor, you will be:

  • Responding in a friendly, supportive, helpful and timely manner to all business partners
  • Providing accurate, relevant and useful information regarding all aspects of the company scheme and the online application process
  • Ensuring the complete and effective resolution of immediate queries or concerns at the first point of contact
  • Pro-actively taking ownership of any concerns to deliver the appropriate solution, and making recommendations to improve their performance
  • Maintaining the inhouse database and chasing missing information
  • Effectively liaising with internal and external departments

The Person

 

Due to the nature of this Customer Service Advisor role, a strong customer service experience is required.  While this does not necessarily have to be within a contact centre environment, you should be able to demonstrate excellent communication, problem-solving, and decision-making skills.

Your hours will be 35 hours, Monday to Friday shifts between 8.30 a.m. – 5.30 p.m. and 1 in 2 Saturday mornings 9.00 a.m. to 1.00 p.m. 

While the team is currently working from home with the opportunity to do this when restrictions lift, you will also need to be in the office 2-3 days a week.  The office is based in an easily accessible area of Bristol with onsite parking and a financial ‘comfort’ package is in place to ensure you have everything you need to work from home.  

The start date is 7th June and we have interviews taking place from the week commencing 12th April, so please get in contact now if this has you written all over it!