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Contact Centre


Location: Other
Posted: 02/06/2023

Salary: £30,953 p/a
Job Type: Permanent

Have you ever thought about working for the emergency services?

Would you love to work in a role knowing you are truly making a difference to people’s lives?

We are proud to be working with the Police who are looking for people-focused and resilient individuals to join their award-winning team at their Headquarters in Portishead. They are looking for Dispatchers to work in their Emergency Control Room and play a hugely important role focused on coordinating and dispatching mobile Police Officers to emergency and non-emergency situations.

Hours and Shifts

As a Dispatcher, you will have the choice of working the following shifts;

  • Either 6 on 4 off working 2 earlies (7.00 a.m. – 5.00 p.m.), 2 lates (1.00 p.m. – 11.00 p.m.), and 2 nights (7.00 a.m. – 11.00 p.m.)
  • Or 4 on 4 off working 2 days (7.00 a.m. – 7.00 p.m.) and 2 nights (7.00 p.m. – 7.00 a.m.)
  • Part-time hours can also be accommodated to include full shifts as detailed above, although you will need to be able to commit to 10 weeks’ full-time training

Salary and Benefits

In return for the amazing work you will do as a Dispatcher, you will receive great benefits, including;

  • Annual salary of £30,953 including shift enhancements
  • Opportunities for career development and progression
  • Onsite gym membership
  • 24 days annual leave
  • Free parking
  • Uniform
  • Blue Light Card giving you thousands of amazing discounts online and on the high street including holidays, cars, days out, fashion, gifts, insurance, phones, and many more!

Duties and Responsibilities

Your daily duties and responsibilities as a Dispatcher will include;

1. Working closely with 999 and 101 Call Handlers responding to emergency and non-emergency situations

2. Assessing the calls received and then advising, directing, and deploying Police teams

3. Deciding how to respond and guiding Police teams attending the incident

4. Using multiple systems, maps, and tracking technology to ensure quick and efficient response times

5. You will also take 999 calls as part of your role, acting as the first point of contact for members of the public and providing immediate support, reassurance, and advice

Due to the nature of this role, you will need to able to demonstrate that you can multi-task, have a high degree of accuracy, and stay calm in high-pressured situations. You will need to be a great communicator, a real team player, and an empathetic problem-solver.

Start Date and Training

The start date is 14th August and classroom training will run for 7-weeks (office hours) until 28th September in Bridgwater (your travel expenses will be covered). You will then move onto your shift pattern (which you will know 12-months ahead) and complete a further 3-weeks on-the-job training.

Please note, no holiday can be taken during training and you will need your own transport.

If you feel that this type of role is your calling, and you’re excited about the opportunity to change and save lives, then please apply today!