Do you have excellent customer service skills? Are you looking to join a friendly small team, working Monday to Friday, with a requirement to work 1 in 4 Saturdays?
My client based in South Bristol is looking for a Helpdesk Operator to join their team.
The working hours are 37.5 hours per week between the hours of 7am – 7pm, for example 7:00am - 3:30pm / 7:30am - 4pm / 8 - 4:30pm etc.
Salary: £18000
Daily duties to include:
- Processing all incoming telephone calls by following the client’s procedures in accordance with client instructions
- Prioritising incoming telephone calls through the database
- Orgainising and making outgoing calls to clients to arrange maintenance bookings with the engineer
- Action all emails that filter through the Helpdesk
- Ensuring accurate records are entered and maintained
- Be able to action all the associated Helpdesk chase boxes in priority order on the Helpdesk Dashboard
- Identifying any problems identified/experienced with Contractor call placements and/or responses to call requests made
- Ensuring a courteous and professional telephone manner is maintained at all times
- Ensuring all alarms and data received into the Communications Centre is processed in accordance with the requirements of Industry Standards
- To control the suspension and close down of all Client reported incidents
- All offers of employment are subject to the receipt of satisfactory references from previous employment history, police (CRB check), and a credit check.
Own transport is recommended due to the location unless you live in the Hengrove/Headley Park/Bishopsworth/Whitchurch area.
Please contact me today if you are interested in this opportunity as the client is looking to interview ASAP