Are you an experienced team leader looking to make a difference?
Are you excited to grow your career and have a real opportunity to shine?
We are proud to be partnering a FTSE 100 company and the UK’s market leader in their field. They have enjoyed phenomenal success and growth over the past year – and this shows no sign of slowing down. They are now looking for an experienced and talented Senior Team Leader to manage and motivate an established team of 8-12 client administrators in driving through large workloads. As a Senior Team Leader, you will enjoy inspiring and influencing the delivery of outstanding client services and cultivate the customer-centric values of the business to continue driving its success.
In return, you will enjoy working in a beautiful office in the heart of Bristol City Centre and will receive a competitive salary and excellent benefits. This includes an annual bonus, generous holiday entitlement and pension scheme, plus a host of flexible lifestyle benefits. There is also the very real opportunity for career development and ongoing progression.
Duties and responsibilities of the Senior Team Leader to include;
- Managing the performance and efficiency of the team (workflow, targets and operational results) and delivering the team’s weekly and monthly plans (management of training, recruitment, processes, risks and controls)
- Ensuring operational delivery targets for the team (SLAs, QA, complaints, breaches etc) are met through appropriate resource, people and risk management, escalating issues and trends where appropriate to the Operations Manager
- Leading an effective risk and control environment to ensure good client outcomes and risk management
- Owning the team’s processes and controls, ensuring they are effectively designed and operated, and that all members of the team are adhering to them
- Reviewing and improving processes, championing change and leading the way in embedding new processes
- Taking responsibility for communication in the team and effectively communicating change (what and why) in conjunction with other Senior Team Leaders
- Working constructively as part of the management team to provide consistently high levels of performance and client satisfaction
Due to the nature of this Senior Team Leader role, you should have experience in managing a team within a fast-paced administration/contact centre environment and have a passion for delivering customer-centric services. You should be a real people person and a natural leader and be passionate in driving change and continuous improvement.
If this is ticking the boxes and you would like to have a chat to get further details, then please get in contact or apply today – closing date for applications is 13th August.