Operations Manager

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Are you an enthusiastic Operations Manager looking for a new challenge?

Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?

 

Our client, based in the City Centre, is looking for an enthusiastic and experienced Operational Manager to lead their commercial underwriting teams. You will be responsible for leading, planning, prioritising, and monitoring the team’s performance and supporting future business growth. There is also a key focus on building positive relationships with your network.

In return, there is a market leading salary and very attractive benefits package on offer, including up to 25% annual bonus and company car!

Your duties will include:

  • Effectively communicating the national underwriting strategy to the team and ensuring execution is analysed and monitored to meet targets
  • Leading and facilitating the implementation of people management practices, including talent and succession planning, development, and effective resourcing
  • Planning, prioritising, monitoring, and overseeing the delivery and development of services to provide quality customer service
  • Promoting, leading, and managing continuous improvement to deliver efficiency and customer service benefits
  • Maintaining close working relationships with the Sales & Agency network
  • Developing, maintaining, and evaluating key metrics to support the Agency network and to understand opportunities for New Business Development
  • Recommending, monitoring, and applying underwriting authorities, standards, and processes to ensure compliance with regulatory requirements and fair outcomes for customers
  • Managing technical referrals within agreed quality and timeliness service level agreements
  • Monitoring, managing, and reporting on key account performance measures, planning, recommending, and implementing agreed premium, pricing, cover, risk acceptance, and other changes to achieve KPIs
  • Delivering short term or one-off projects and activities as required

 

Due to the nature of this Operations Manager role, you will need to have a proven record of successfully delivering goals and objectives, and experience of working within the general insurance sector. You will be familiar with leading teams within fast-paced, high-volume and regulatory financial services environments, where delivery on performance is of high importance. This should be alongside an agile, innovative, and committed approach to influencing change and driving continuous improvement of performance, quality and efficiency. CII or ACII qualifications are desirable although not essential. 

Please note that for this role you will be required to travel to York bi-weekly, however, you will be provided with a company car for this purpose.

If you are interested in this position or would like to hear more details, then please contact me ASAP.