Are you an experienced Team Leader with a passion for customer service?
Do you have previous people management experience?
Our client is looking to recruit an experienced Operations Team Leader to drive the performance of a friendly team. Leading from the front, the successful Team Leader will coach and motivate their team to achieve outstanding customer service, and meet team and business KPIs.
In return for this Operations Team Leader position, our client is offering a competitive salary and excellent benefits, all while working in a state-of-the-art office with onsite parking.
Duties and responsibilities:
- You’ll be responsible for the daily resourcing and workflow of a team
- Regularly reviewing individual and team performance targets, outputs, and behaviours
- Completing monthly performance reviews with all team members and implementing performance improvement plans
- Ensuring all HR policies and procedures are followed
- Providing a consistent high level of quality service to internal and external customers
- Collaborating with other operational teams to proactively look for ways to improve customer satisfaction
- Ensuring training and succession plans are in place to develop, engage, and retain competent team members
- Providing operational and subject matter guidance for all team processes
- Providing daily, weekly, and monthly reporting for all required team metrics
Skills and experience required:
- Previous team leader experience
- Experience of managing performance
- Excellent written and verbal communication skills
- People management experience including feedback, coaching, and performance management
- Strong IT skills and problem solving capabilities
- Excellent time management and organisational skills
If you are keen to hear more or apply for this Team Leader position, then please get in contact ASAP!