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Part-Time Customer Service Advisor

Location: North Bristol
Posted: 16/09/2019

Salary: £9 per hour
Job Type: Permanent

This vacancy is now closed

Have you got a passion for customer service with a technical mindset?

Do you want to put these skills to use in an office-based environment?

Our client is a well-established organisation with 20 years’ experience in their sector and based in a good location in North Bristol. They are currently recruiting for a part-time Customer Service Advisor to join their team.

This is a great opportunity for an experienced Customer Service Advisor who wants to work 17.5 hours a week.

The successful Customer Service Advisor will need to be able to work:

Monday and Tuesday either 9.30 a.m. – 5.30 p.m. or 9.00 a.m. – 5.00 p.m. week 1 & 3

Monday, Tuesday and Wednesday either 9.30 a.m. – 5.30 p.m. or 9.00 a.m. – 5.00 p.m. week 2 & 4

The Customer Service Advisor Daily duties will include:

  • The primary responsibility is to provide excellent support and customer service to all customers.
  • Being present and available to customers requiring support. 
  • Taking ownership of cases to provide the best possible service for our customers.
  • To respond to queries and requests from all emails and callers.
  • Continual communication with our customers, setting expectations on time frames and keeping them informed throughout.
  • Follow any standard Helpdesk operating procedures; accurately log all Helpdesk tickets within agreed SLA’s.
  • Become familiar with helpdesk systems, procedures, policies and services.
  • Other duties as assigned by the Delivery Support Manager.

The team’s number one goal is to provide a high level of customer satisfaction, remain productive throughout the day and exercise patience and professionalism during stressful situations. 

The successful Customer Service Advisor would have ideally worked in a customer-facing role with an open mind/understanding of technical support/Helpdesk. The primary focus is for the customers to feel that their queries are being dealt with efficiently and effectively.

So, if you are interested and would like the opportunity to secure a new Customer Service Advisor position, then please contact us NOW!