Do you want to work for an award-winning financial services provider that prides itself on its customer service excellence?
Are you looking to further your quality assurance experience?
Our client is setting up a brand-new Quality Assurance team within their Underwriting department in Bristol, and they are looking for Quality Assurance Reviewers with previous QA / Audit experience to join them. As a Quality Assurance Reviewer, you will be responsible for monitoring colleagues’ performance by conducting reviews of their underwriting activity against their individual or delegated authority and ensuring they meet company and regulatory standards. Depending on your experience, this could be for either personal lines, commercial lines or bespoke insurance.
This is an amazing opportunity because you will also be upskilled and developed to hold your own underwriting authority alongside the role – offering you not only a varied workload but also the confidence in being able to practice what you preach!
In return for the responsibilities of this Quality Assurance Reviewer role, full training is being offered, as well as recognition and reward through ongoing career development and the opportunity to study towards your Cert CII/ACII. This is in addition to a market leading salary plus annual company performance bonus (up to 10%), excellent holiday entitlement and overall benefits package.
Work-life balance is important to them, so you will only be required to work office hours between 8.00 a.m. and 6.00 p.m. (35 hours a week) with no evenings or weekends. While you will be expected to spend at least half your time working in their fabulous office, you will also have the flexibility to work from home.
Daily duties to include:
- Reviewing underwriting activity through the monitoring of calls, emails and live-chat transcripts
- Providing feedback and coaching on issues
- Identifying and recommending wider development opportunities
- Ensuring appropriate action is taken and team members are guided to improve their knowledge
- Analysing and escalating common quality issues to mitigate risk
- Influencing and supporting the shaping of development solutions across the wide business
Due to the nature of this Quality Assurance Reviewer role, previous experience operating within a similar role is required, although not necessarily within financial services and/or insurance.
If you are interested in this Quality Assurance Reviewer role or would like to hear more details, then please contact me ASAP as our client is looking to move quickly on this role.