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Resource Planning Analyst

Location: East Bristol
Posted: 18/11/2022

Salary: £25,000 - £30,000 p/a
Job Type: Contract/Temp

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Emersons Green

£25,000 - £30,000 p/a

6-month fixed term contract

This is a fantastic role within a financial services organisation, for someone with similar experience who wants to develop their skills and support a friendly team!

Our client is looking for a Resource Planning Analyst to join their growing and experienced team. As a Resource Planning Analyst, you will be supporting the Operations team through accurate resource planning to ensure a smooth customer journey.

In return, you will enjoy a competitive salary and excellent benefits including contributory pension scheme, enhanced parental leave, and study leave (where applicable). This is in addition to working office hours Monday-Friday in their state-of-the-art office with onsite parking.

Your daily responsibilities will include:

  • Developing propensity models to aid understanding of customer behaviours
  • Forecasting customer demand (e.g., calls, emails, and webchat) based on propensity model insights, previous trends, and future developments
  • Producing short, medium, and long term plans for Operations
  • Supporting operational teams in the process and optimisation of scheduling resource
  • Undertaking ‘planned vs actual’ analysis to improve planning accuracy
  • Identifying and highlighting performance/service risks to Operations
  • Supporting the development of CRM reporting and analysis

Due to the nature of this role, previous experience within a similar analytical role is required, along with a drive for delivering an excellent customer journey. A passion for innovation and improvement is also desirable. The successful candidate will need to have strong IT and communication skills.

If you are interested in this Resource Planning Analyst role, please apply today to discuss further!