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Senior Customer Service Advisor

Posted: 10/12/2019

Salary: £25,000
Job Type: Permanent

Do you have strong customer service experience? 

Are you looking for an opportunity where you can really make a difference?

I’m excited to be supporting my client with a very rare opportunity – to work onsite at one of Bristol’s premier customer service employers, as an Account Manager for one of their suppliers.  As an Account Manager, you will be supporting those customers that require an adapted hire vehicle, where their own vehicle is off the road following an incident/accident.  Acting as extension to an amazing team that is passionate about providing the very best customer experience, you will be the first point of contact for all queries and issues, while acting as the liaison between both parties. 

In return, you will enjoy a fantastic salary and benefits, great training, and the joy of working office hours.

As an Account Manager, your daily duties and responsibilities will include;

  • Overseeing a variety of reports relating to customers waiting for an adapted hire vehicle
  • Owning the process of getting customers access to a suitable vehicle as quickly as possible
  • Reporting on where adapted vehicles are, where they are going next and understanding why they are off the road
  • Ensuring all parties are aware of customer updates, identifying and escalating potential issues
  • Handling multiple queries simultaneously and prioritising accordingly
  • Liaising with alternative suppliers to source vehicles as required
  • Providing customer and case feedback to continually improve service delivery
  • Updating and maintaining customer files
  • Gaining and applying strong technical knowledge around the most bespoke vehicles to ensure outstanding customer service

Due to the nature of this Account Manager position – time is of the essence.  Therefore, you should be able to make decisions and prioritise effectively while keeping a cool head.  You should have strong customer service experience and while knowledge of the vehicle industry would be ideal, this is by no means a necessity.  

If you’ve read these details and think that this Account Manager position could be just what you’re looking for, then please apply today and I’ll look forward to speaking to you!