Job Details

Swindon or Leatherhead – hybrid working

We’re looking for a Senior Systems Support Specialist who has previous experience supporting IT software packages and using Support Desk ticketing software (ideally JIRA Support Desk).

Our client provides cost-effective solutions for the strategic facilities management of estates and services. You will be providing first line support for systems delivered; this role will suit someone looking to develop a career in IT system support.

You’ll be taking the lead within the helpdesk and will also have responsibility for one other member of staff. Any supervisory or management experience will be beneficial.

Please note, this role can be based within our client’s Swindon or Leatherhead office with the flexibility to work from home 2 days a week.

Key responsibilities:

• Providing first line support of Concept, SharePoint, and bespoke applications
• Offering second line support with more in-depth investigation as needed
• Supporting user account set up and management
• Ensuring accuracy in reported data and system efficiency
• Supporting customer relationships and ensuring contractual requirements are met
• Coordinating the change approvals process and ensuring all relevant parties are aware as changes are raised, reviewed, tested, and released
• Working closely with management to ensure issues are escalated where required and trends in support tickets are identified

Experience and Skills:

• Proficient skills in Microsoft Office applications
• Experience in first line support for IT software packages
• Experience creating, triaging, and managing support tickets to resolution or escalation
• Working knowledge of SQL for basic data queries
• Experience supporting CAFM systems is desirable (ideally Concept)

If you have the required skills for this role, don’t hesitate to apply! Our client is looking to interview very soon.