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Contact Centre

Team Coach

Location: North Bristol
Posted: 12/05/2022

Salary: £30924 per annum
Job Type: Permanent

Are you passionate about developing people?

Are you experienced in or looking to move into coaching?

Our client, based in North Bristol, is offering a fantastic opportunity for someone to join their award-winning business as a Contact Centre Coach.  As a Contact Centre Coach, you will be responsible for the coaching and development of call handlers working in multiple teams, including those that deal with end customers, business partners, and external suppliers.

While this is initially a 12-month fixed term contract to cover an internal secondment, there may well be a permanent opportunity available thereafter.   

The Package

As a Team Coach, you will enjoy:

  • A fantastic basic salary
  • 27 days holiday in addition to bank holidays
  • 15% non-contributory pension
  • Private healthcare and life assurance
  • Full training and ongoing support
  • Career development and progression opportunities
  • Voluntary benefits such as gym membership, travel insurance and health checks

The Job

As a Team Coach, you will be:

  • Reviewing performance and through the monitoring of calls, emails and live-chat transcripts
  • Providing feedback and coaching on issues
  • Identifying and recommending wider development opportunities
  • Ensuring appropriate action is taken and team members are guided to improve their knowledge
  • Analysing and escalating common quality issues
  • Working to ensure customer service excellence standards and SLAs are continually met

The Person

Due to the nature of this Contact Centre Coach role, strong customer service is required and while previous coaching experience would be desirable, if you demonstrate a strong passion for developing others then please still apply.   

Your hours will be Monday to Friday shifts between 8.00 a.m. – 7.00 p.m. (35 hours per week) depending on business needs, but you should be in the position that you manage your own working hours. 

After office-based training (which has onsite parking and is easily accessible on public transport), you will have the flexibility to work from home up to 60% of the week (and will be provided with a financial ‘comfort’ package to ensure you have all the equipment you need).     

Please get in contact now if you would like to know more!