‹ Back to search results

Contact Centre

Team Manager

Location: Central Bristol
Posted: 12/05/2022

Salary: £30,000+ DOE
Job Type: Permanent

Are you passionate about delivering high-quality customer service?

Are you looking for a unique opportunity to develop your leadership skills?

Our client offers exceptional guest experiences for all of their customers, and they’re looking to recruit a Team Manager to lead and motivate their team of Executives! You’ll be based in the Clifton office and working with the rest of the team to ensure that objectives are achieved and values are lived.

Role Overview:

  • Leading, managing, and motivating the team to ensure that goals are achieved and the performance of team members is monitored and improved
  • Working to increase the enquiry conversion rate throughout the team
  • Encouraging the team to provide a personalised and expert service to all clients
  • Planning and organising ongoing training and coaching to ensure high company standards are met
  • Supporting team members by sitting in, call listening, and coaching
  • Ensuring that all team members work towards and meet performance targets
  • Providing regular 121s and performance discussions with team members
  • Managing attendance, overtime, timekeeping, holidays, and sickness through accurate record keeping
  • Proactively managing any performance or disciplinary issues by resolving daily issues and escalating other problems with suggested solutions to management
  • Seeking opportunities for team working and networking to drive strong community spirit
  • Assisting with the recruitment and development of new team members
  • Supporting the implementation of inductions
  • Ensuring that the team are compliant with company policies, processes, and operations
  • Supporting the team with providing outstanding guest experiences
  • Handling reservations and general guest queries and product information requests
  • Liaising with other departments (e.g. operations, reservations, and finance) to ensure issues are resolved effectively
  • Identifying opportunities to improve processes, increase sales and improve overall guest experience
  • Building and maintaining strong relationships across the business and client base

The Person:

  • Experience within a similar team management role is needed
  • Strong customer service and people management skills
  • Key attention to detail
  • Excellent written and verbal communication
  • Experience managing complex sales and care enquiries

If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!