Are you passionate about delivering high-quality customer service?
Are you looking for a unique opportunity to develop your leadership skills?
Our client offers exceptional guest experiences for all of their customers, and they’re looking to recruit a Groups Team Manager to lead and motivate their team of Executives! You’ll be based in the Clifton office and working with the rest of the team to ensure that performance targets are consistently met and exceeded.
Role Overview:
- Leading, managing, and motivating the team to ensure that goals are achieved
- Working to increase the enquiry conversion rate throughout the team
- Reviewing Groups data and identifying areas for improvement
- Motivating the team to resolve client queries at first point of contact
- Conducting regular meetings with management to ensure best practice is being undertaken
- Planning and organising training and ongoing coaching for the team
- Ensuring team members have targets, regular 121s, and performance discussions
- Managing attendance, overtime, holidays, and sickness for the team
- Following all company procedures and policies
- Assisting with the recruitment and development of new team members
- Handling general queries to support all guests and clients
- Building and maintaining strong relationships across the business and client base
The successful candidate will need to have:
- Experience within a similar team management role is needed
- Strong customer service and people management skills
- Key attention to detail
- Excellent written and verbal communication
- Experience managing complex sales and care enquiries
If you’re looking to grow your career with this exciting opportunity, get in touch today for a confidential discussion!